My card was blocked because of some technical issues and when I called customer service then this issue was resolved by Faadiyah so easily and nicely that no doubt she provided very good customer serv... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
My card was used fraudulently, and the person who contacted me was very warm, friendly and knowledgeable. She was patient with me due to deafness. To me she went well beyond the usual customer servi... Näytä lisää
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Simple application process. The App is easy to navigate and had no problems at all. Would recommend. Payments are easy to pay, by direct debit or via app. Not had to use customer services yet so can... Näytä lisää
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After many years of being a John Lewis card holder I needed to increase my credit limit. My request was rejected as there were no offers available. The human element to managing customers has gone. Ha... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
At NewDay, our business is focused on a single, clear and defining purpose: to help people move forward with credit. We provide nearly 4 million customers with responsible access to credit, underpinned by best-in-class customer service and exceptional user experience.
Yhteystiedot
7 Handyside, N1C 4DA, London, Yhdistynyt kuningaskunta
- 020 7160 8800
- newday.co.uk
4,2
Hyvä
12 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very helpful and professional.
23. heinäkuuta 2026
Vastaus yritykseltä NewDay
Hi Aurelia, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 best, Elan
When I 1st applied for a credit card…
When I 1st applied for a credit card they were excellent they helped me and I have never looked back and moved forward so ime really pleased so thanks
23. heinäkuuta 2026
Vastaus yritykseltä NewDay
Hi John, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 best, Elan
Vastaus yritykseltä NewDay
Hi there, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 best, Elan
Aqua card comes in handy anytime I am…
Aqua card comes in handy anytime I am in a financial struggle. Its easy and very flexible. They understand what my needs are and tailored their cards to my use
23. heinäkuuta 2026
Vastaus yritykseltä NewDay
Hi Okechukwu, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 best, Elan
The best card
23. heinäkuuta 2026
Vastaus yritykseltä NewDay
Hi Claude, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 best, Elan
Fabulous company
Fabulous company , easy to apply for card , great customer service
23. heinäkuuta 2026
Vastaus yritykseltä NewDay
Hi Carole, Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊 best, Elan
Vastaus yritykseltä NewDay
Hi Stephen, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Vastaus yritykseltä NewDay
Hi Jennifer, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Newday A Trusted Partner in Building My Credit
Newday was the first company to give me a credit card when I had little to no credit history, and I'll always be grateful for that opportunity. They started me with an £800 credit limit, and through responsible use, they gradually increased it to £15,000, which shows they trust and reward loyal customers.
What has impressed me most is their transparency. There are no hidden fees or unexpected charges, and everything is explained clearly. As my credit score improved, they also reduced my interest rate, which encouraged me to continue managing my finances responsibly.
Newday has played a huge role in helping me build an excellent credit history. Their customer service has always been reliable whenever I've needed assistance. Overall, they're a trustworthy, fair, and customer-focused company, and I wouldn't hesitate to recommend them to anyone looking to build or improve their credit.
23. heinäkuuta 2026
Vastaus yritykseltä NewDay
Hi, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊
We hope you continue to enjoy our services. Thanks, Michelle.
Vastaus yritykseltä NewDay
Hi, Thank you for taking the time to leave us a review. We're excited to have you on board 😊 Thanks, Michelle.
Credit increase removed!
Was offered a second credit increase, account is always paid in line with monthly payments. Never missed a payment, nor attempted to go above my means.
A week after receiving the credit increase, received a letter to say it was given in error. They have no reason to revoke this credit increase as I always pay ahead of time and more than the contracted amount.
Will finish paying my current agreement off and then close the account, they’ve lost me as a customer!
AVOID AT ALL COSTS!!
23. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NewDay
Hi, thank you for sharing your review. I'm sorry that you've not had the best experience with us. I can assure you that we're a company that prides ourselves on a high level of professional service. I apologise that this hasn’t been your experience on this occasion. Please be assured that this feedback will be passed on to the relevant team for further review. We value all feedback and are continuously working to improve our products and services. Please get in touch on 0333 220 2532 and our team will be happy to look into this further for you. Thanks, Michelle.
Upgrade joke
Upgrade joke ! TIME WASTE
Not really good card stopped for 3 days no still no platinum card arrived . Bit silly really. Email stated card sent 16th now 21st nothing Thinking of . closing it COZ time waste .
OLD CARD STOPPED BEFORE NEW. UPGRADE HA ARRIVED
Activate when ??
16. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NewDay
Hi Philip,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you. Please can you reach out to our Customer Service team on 0333 220 2532 at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you.
Best,
Stephanie.
I have been with Marbles for years and…
I have been with Marbles for years and have never once had any issues.
The reason I have cancelled my card is that I have a new one with my bank that gives me cash back for 1 year and is slightly cheaper on interest.
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NewDay
Hi Sandra, thank you for taking the time to leave us a positive review! Thanks, Michelle.
Vastaus yritykseltä NewDay
Hi Paul,
Thanks for leaving a review. It's great to hear that you've had a wonderful experience with us.
Best,
Stephanie.
App is easy to use
App is easy to use. Card accepted everywhere, customer service are really goid
17. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NewDay
Hi Grace,
We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊
Best,
Stephanie.
Vastaus yritykseltä NewDay
Hi Miekel, thank you for choosing us as your card provider. We're pleased to have you as our customer 😊 Thanks, Michelle.
This is a great card
This is a great card. It's accepted everywhere, the interest rates are reasonable and the account is very easy to maintain. I highly recommend everyone get an Aqua card for their wallet/purse.
16. heinäkuuta 2026
Vastaus yritykseltä NewDay
Hi Olukayode, thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Thanks, Michelle.
Hi there my trust in AQUA
Hi there, I have a AQUA card and I’m very happy with it and they treat me like individual. Any problem. I can discuss with them and they have been helping me so I’m very happy with it and I would recommend it to anybody.
16. heinäkuuta 2026
Vastaus yritykseltä NewDay
Hi Mohammed, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Vastaus yritykseltä NewDay
Hi Cheryl, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
charges are extreme doesnt give you…
charges are extreme doesnt give you chance to catch up
16. heinäkuuta 2026
Vastaus yritykseltä NewDay
Hi John, If you contact our messaging team via the app, they will be able to take further details from you in order to setup a Payment Holiday on your account. To contact our team, please go to More > Help & Support > Contact Us > Chat Now. Thanks, Elan
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