Newair Arvostelua 4 400

Hilary provided outstanding customer service. They were friendly, efficient, and made sure all of my concerns were addressed quickly. I felt valued as a customer and left the interaction completely satisfied. I appreciate the excellent support.

Amazing and professional customer service.

I have been a NEWAIR customer for more than 20+ years. I have purchased many ice machines for my office and various residences throughout the 20+ years. NEWAIR is a reputable company that carries great quality products at reasonable prices who stand by all their products.

I always find their customer service representatives and staff to be highly professional, respectful, patient, courteous, friendly, genuinely caring, understanding and their eagerness to resolve any product issues that may arise.

I especially appreciate working with Hilary Waight, her team and senior management who have demonstrated care, patience, and professionalism to resolve the warranty on my ice machine that unfortunately failed after 6 months under normal use and cleaning.

Hilary understood my inconvenience and had her team waive the shipping cost for a new replacement product.

It was truly a pleasure and drama free reliable experience working with Hilary in resolving my warranty issues.

Thanking Hilary and her team for their kind accommodations!

Best Wishes,
Harry

Hilary did an amazing job with getting my beverage cooler registered.

Support Team Member Hilary helped me satisfactorily resolve my concern. I especially appreciate that in resolving my concern Ms. Hilary was knowledgeable, courteous, and professional throughout the process.

My customer service agent Ionie was absolutely amazing and professional and courteous. My icemaker that I purchased around Christmas isn’t working the way it’s supposed to. She got a new one ordered for me and helped me along the way so that way I don’t have to continue to worry if I can give her 10 stars, I would.

5 weeks ago called customer service to order a part for my ice maker that stopped working. Long story short the wrong part was sent. Called again and rep said sorry about the problem but she would make sure the correct part was expedited to me and a tracking number provided. That never happened and now after numerous calls and emails I cant get thru to customer service. All I get during their regular business hours is a recording saying nobody here to answer your call and emails are never answered. So frustrating.

Laurellee was very helpful and explained everything clearly. Great service

Hilary was just wonderful. From the very first email she communicated in such a way that I felt she was truly interested in HELPING me. She was polite & positive.

Ms. Castro was very helpful. Processed the exchange within minutes.

I asked a question and Lorallee answered it with precision and speed. She is what every CSR should strive to be!

Hailey was a great representative of NewAir excellence. She resolved my issue quickly and was professional in the process. Many thanks.

I made a purchase on Amazon of a Newair ice maker. It just quit and was no longer under the warranty of Amazon so I called the manufacturer. They helped me right away and sent me a new replacement ice machine, all I had to pay was for the shipping which was under 40 dollars. They have a good ticketing system as well. Hilary was very knowledgeable and helpful though this whole process. The whole thing took less than 7 business days to complete. Thank you!

I had a problem with my Newair wine fridge. Hilary was my customer support person. Hilary deserves 5 STARS. She provided excellent service from listening to the problem I was having, thorough and timely followup, and helped me find an acceptable solution. Thank you Hilary!

Hilary was very patient, professional, and provided excellent service. Highly recommend her and her work.

From the first point of contact with Hilary, I felt very confident that my issue was going to be resolved. I am very impressed with newair's support system.

Newair seems to hire the right folks for their customer support team. Anfernee offered phenomenal support. Every step of the way, he was very helpful in helping troubleshoot my problem to a great resolution. I will continue to invest in their products as they back them up incredibly well!

I tried contacting newair but they're phone doesn't work. Their website is pathetic because I just had a question. Don't buy from this company because they suck

Hilary did a great job walking through the warranty process and promptly answered my questions and she communicated clearly with me through out the process

Every question I asked was answered in a Timely manner. It was Awesome ending the Phone Call with No More Questions and Everything about my Warranty was Explained.

My product was delivered damaged and NewAair helped get a replacement out ASAP ....thanks Laurellee for the speedy service.