Newair Arvostelua 4 400

Laurelle S. was very helpful in helping me secure replacement parts for my downed New Air ice maker. I've been busy so I've been missing their return calls because of the time difference. She wrote up the order and I paid all in one call. My experience was fast and easy which made me extremely happy with her service. Yeah, now I can have ready made ice available do I can drink my ice cold Pepsi. I hated trying to fit ice in my full refrigerator or freezer. Thank you, thank you, thank you LS!! 😊😊😊

I had a great experience with NewAir customer support. Hilary was incredibly helpful and responsive when I reached out about an issue with my unit. She quickly reviewed the information I sent and arranged for a replacement without any hassle.

Her communication was clear, friendly, and very prompt throughout the entire process. It’s rare these days to get customer service that’s both efficient and genuinely helpful, but Hilary made the experience smooth and stress free.
Hilary’s professionalism and quick action really stood out and made me feel confident in NewAir as a company.

Thank you, Hilary, for the excellent support and for taking care of my issue so quickly. It’s very much appreciated!

Great quick follow-up from Ionie C. Very helpful and resolved my request for service regarding my icemaker. At the end, I decided to purchase a new unit from Newair and received help and a discount to acquire another one. Ionie helped process the request efficiently and pleasantly.

Hilary was great to work with. She was easy to understand and responded quickly. I was able to complete my task within the same day!

I appreciated Laurellee's friendly, gracious, helpful, clear communications to help me resolve my issue. Thank you for making my day easier!

Bad experience with product, great experience with Fern on NewAir’s support team.

Fern was absolutely amazing in helping me out from a customer support end. For the company itself, my cigar humidor came in with a big sticky residue on the interior glass that won’t come out. Their fix was to either replace the unit (which would be the biggest hassle in getting it back to a UPS store weighing as much as it does) or to wait several months to get a new door shipped to me. On top of that, the humidor was missing its door handle, which they are shipping to me.

Fern was great in helping me problem solve my issue with my dual zone freezer/fridge drawer unit. They were able to process a replacement unit. While Fern with Newair was great, I will hold my review for the actual unit itself hoping that the next one won't have the same issues of just shutting down without warning.

I greatly Fern’s timely responce to my email and the simple solution offered to my question.
Thank you

I needed missing screws and key for the lock on my new cooler and Fern arranged to get them to me right away. So far, I am very impressed with the refrigerator.

Hilary was quick to respond and give me options on repairing or replacing my New Air 250.

Phone support was knowledgeable and able to solve my problem. I did not have to wait in a phone queue. Parts I needed were available and she sent instructions on how to install them.

Customer service is great, Fern was very helpful.

I had a defective unit and after reaching out to Newair customer service I quickly got a response back. Ionie Castro was able to guide me through some troubleshoot procedures. With her help we were able to determine a faulty water sensor. Ionie was able to initiate the claim for a replacement. The whole process was easy, straightforward and stress free thanks to Ionie. Her help and knowledge made the interaction painless and convenient on my end as a customer. Thank you Ionie!

Received a non-working unit and Hilary in customer support was great. She diagnosed the issue very quickly and reconciled the matter smoothly and satisfactorily, I really appreciated how she handled things - I recommend the company as a result.

I want to commend Newair’s customer service team (especially Laurellee) for assisting me. She made the process smooth and painless, took the time to assist my needs, and was quick to respond and keep me up to date.

They have a best customer service support team I have ever worked with.
Ionie Castro is the best, friendly, reliable customer service support I have ever experienced. She is the greatest

Purchased a wine cooler, needed some assistance with the unit. Their customer service actually responded in a very timely manner, was very professional, and resolved the issue better than I expected.

Friendly, prompt service and always answered my questions!

The company responded quickly to my issue. They narrowed down the problem with a few questions and was able to provide a fix. Hilary was easy and understanding to communicate with. She also checked back with me to make sure to see if the issue was taken care of or if I needed future assistance. Great service and I will be continuing to recommend your products to friends and family. Thank you.

Fern was very helpful and responsive with my request for info.