Nespresso Arvostelua 

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We have had so many Nespresso machines that have broken and they weren't basic models.
Our new one was back for repair when less than 6 months old and weeks later, Nespresso still cannot tell me when we will get it back.
Terrible service and very bad business as we haven't had a coffee for weeks.
They call me a Nespresso VIP Ambassador but now they have turned me into a DeLonghi customer :)

Bon et bien ca y est le service client Nespresso n est plus .... Terminée la prise en charge exceptionnelle...Impossible d appliquer un code promo ,j ai appelé le service client il y a une semaine qui devait me rappeler bien sur je n ai pas été recontactée j ai donc rappelé aujourd’hui pour m entende dire la même chose et lorsque j ai dit que je ne pouvais me contenter de la même réponse qu il y a une semaine on m a tout simplement raccroché au nez !!!! Formidable !!! c est inadmissible ! Aurevoir Nespresso ....Georges ne suffit plus ;)

Heel slechte service, machine nr 5 ondertussen in 3 jaar tijd na 4 maanden stuk, gaan naar de winkel kunnen ons niet helpen ( tenzij je het opzegt dan heb je uiteraard je opleg van de restende maanden ) moet online gebeuren allemaal, bellen naar klanten dienst en die lachen je gewoon uit??? Nooit meer Nespresso!

Bad service, for an insanely expensive product and service. Only bought cause there was a sale and I’d been wanting a better coffee machine. Ordered it, and the machine arrived the very next day. Within 24hours of ordering. Unfortunately they neglected to ship the second part of the order and it never arrived. And I contacted customer service to encounter a rude person who was like we still have until the 8th you’ll get it. Contacted them again on the 8th because I did in fact not get it, the courier company didn’t even pick up the package even after I was told it would be here. Clearly the person I contacted made no attempt to ensure it got picked up or delivered in the 3 days between contact. Second contact asks security questions and then just basically shrugged and said they could resend it. Not additional to the box that didn’t arrive in place of. And when I expressed that that was the very least that they could do since I already paid for it they offered a $10 credit. The value of this order was about $240 (before the sale). The credit wouldn’t even cover a box or 10 capsules. When the impersonal customer service rep insisted they were trying to help me I stated that they’ve really not been since I’ve had to contact them multiple times and it took 6 days to get a 1-3 day delivery. The rep then decided to respond with a “more sincere approach” as per the AI response they sent me neglecting to remove the part that says “okay, let’s try a more sincere approach:” I can’t imagine what would enrage an already frustrated and upset customer more than getting AI BS. I asked to speak to someone more helpful and was assured a supervisor would call me… it’s been 4 days- not a single call. It’s insanely expensive for such garbage service. They can’t even pretend to like their customers

My order has disappeared!

The delivery feedback has deteriorated (phone system did not give any other information than “There is a problem with your order”) Deliveries have been much less reliable since logistics was extended via Amazon.

We now have to resort to another coffee brand and the habit may stick…

Hier j ai déposé un avis sur ce meme site, Nespresso France m a repondu et m a demandé de les contacter via messenger, ce que j ai fait hier après midi…… et bien ce matin je n ai toujours aucune réponse non plus de leur part.
En fait même Nespresso France ne respecte pas ses clients , c est vraiment désespérant de voir ce groupe descendre aussi bas

Gostaria de saber quando vai ficar desbloqueada a minha conta. Imputaram-me uma dívida de 34,57€ por uma encomenda que eu não recebi. Passaram esta suposta dívida para uma empresa de cobranças, sem me dizerem nada e agora recebo contactos deles semanais. Liguei para a vossa linha mais de 5 vezes no último mês, sempre com promessa de resolução, sem sucesso. Agradeço resposta ao meu caso, porque gostaria de continuar a ser vossa cliente, mas assim fica difícil.
Caso não respondam, irei escrever no livro de reclamações numa boutique, porque o caso começa a ficar caricato demais para ser real.

Der Kaffe ist gut, da kann man nichts sagen. Aber die Dienstleistung ist für so ein Unternehmen wie Nespresso ziemlich mies. Kaffe Top alles andere ein Flop

Lost my order - website says it was delivered but DPD says they didnt even receive it. Customer service is non-existent and the website is the absolute worst. Avoid.

Der Kaffe ist eigentlich gut und das Konzept auch, aber die Ausführung der Belieferung innerhalb der kleinen Schweiz ist enorm schlecht! Problem: das gesamte Konzept von Nespresso ist von einer problemlosen Belieferung abhängig. Man muss die Kapseln auch geliefert bekommen, sonst bricht das gesamte Konzept in sich zusammen. Wenn man dann allerdings in Schweizer Bergregionen auf Billiglieferanten setzt, die die Ware nicht auszuliefern vermögen, dann bröckelt das Konzept komplett in sich zusammen.
Schade, denn das Produkt wäre wirklich toll...

Customer service is awful; Very long wait times; The App was recently updated and is worse than ever; Orders placed don't go through yet show pending on your bank; so unsure if its placed or not; And they're too big to care, no wonder they're spending big on advertising they can't sell by word of mouth because they're not good

Muito tempo de espera e muito má vontade em ajudarem . Só pensam na venda de café rápido para alcançarem objectivos . Loja do cascais Shopping muito fraca

Commande passée, la livraison est effectuée par bpost en grève déjà depuis 3 semaines. Drôle de choix quand on sait que le client ne sera pas livré. Le bon de commande signale une livraison le lendemain. Rien. Le surlendemain rien. Rien avant une semaine. Or la législation est claire. Sur internet quand une date de livraison est mentionnée sur le bon de commande et qu’elle n’est pas respectée le vendeur est tenu de rembourser l’acheteur. Sauf Nespresso!
Quand au service après vente rarement vu des gens qui arrivent à être désagréable par écrit .

if i could give zero i would company site send me to wrong pods to purchase
i don't drink coffee but wife does

Aucun geste commercial de la part de NESPRESSO pour une machine PIXIE ( J’en ai d’ailleurs deux ) en panne bien que je sois seul et ne l’utilise que deux fois par/ semaine depuis son achat en 09/2023. Et le forfait réparation est d’un montant de 60)! C’est inadmissible et pas de connaissance du client. Comptez sur moi pour faire savoir cette attitude de NESPRESSO inconcevable.

App is better now easy to order but DPD let me down product did not arrive on time.

Bought couple weeks ago but order online never arrived it was delivered somewhere else. Contacted customer service but was horrible waiting for the price we pay for coffee and service i am gonna quit nespresso.

No wonder Nespresso get such bad reviews - their customer service is shocking. I can’t buy coffee on their website or their app and have complained 6 times. I’m always given assurances that it will be fixed and nothing ever happens!

The virtuo pop machines last three months if you are lucky. The replacement pre-loved machines ( the only option) last maybe two months. They are poorly made - and they dress poor quality up in green wash!