neakasa.com Arvostelua 

Neakasa needs to do a better job of making their return policy clear. I printed out a shipping label today through UPS because they said I'm on the hook for return shipping (the odor control was not sufficient). Return shipping cost over $80! If I had known return shipping was that much, I would not have gambled with a product I wasn't sure would work for my cats in the first place.

They really need to be more transparent about how much return shipping may be up front, or not offer free shipping so customers understand the potential scale of shipping costs because it's ridiculous to be out $80+ for a product I don't get to keep because the advertised features didn't deliver in my case.

I am a federal employee currently working without a paycheck due to the shutdown. I bought this litter box before the government shutdown happened, and after it didn't live up to my expectations I decided it was best to get my money back since I am not getting a paycheck in the near future. But Neakasa showed no consideration for my situation and I'm out $87 for a litter box that didn't work for my situation.

Employees were lovely to work with. They asked for pictures of our issue....and then immediately provided us with a replacement for the defective part no questions asked. Nice to see a company standing behind its product (which we love by the way!).

Love this litter box. So clean and efficient. My cat loves it

After the last Tray stopped working. I posted on here. After many weeks & many emails i got a replacement tray sent
6 weeks ago now this one has developed a fault
There is hundreds of customers having problems with them in a FB group

Litter turned to mud where urination happened and stuck to my cats fur with dry litter. He was a filthy mess.

After ordering, I got the tracking information quickly and the M1 was delivered early. The setup instructions were clear and easy to follow. And the litter box!! I didn't know why I waited so long to buy one; it makes cat ownership (or being owned by cats - iykyk) so so so much easier! Great product, great company!

Very fast service and product in perfect condition.

Good products, good support.

Works really well!

This is great for multi-cat use. The app is easy to use. I purchased this because I needed something bigger than my last robot litter box. The top entrance makes for more space for the cat. I have a large, 18lb cat.
My only issue is the litter not staying in the box. He flings it out & makes a mess on the floor. The additional step you can purchase with it makes for an easier clean up, saves wasted litter that you can pour right back into the box. The litter box is also very quiet during the cleaning process. It has been 1 week & the waste bin still is not full. There is also no smell. I feel like I am saving a lot of litter compared to the previous robot litter box I was using.

We use the litter box for our multi cat household. I do really like the box and we now have multiple of them in use so I am a repeat customer. The only issue is that if the cats scratch the bottom material you have to get a replacement that is almost always out of stock (buy it just in case if you see it available). We had the first one rip at the bottom but managed to sort of fix it and then after a couple of years (maybe more) it finally died. This box was used A LOT daily by the cats so it is no surprise it eventually died. We replaced it and got a second one so they hopefully lasts longer. The key to not having the bottom tear is to keep the litter at a good level so the cats can’t scratch it so it’s not a problem unless you let it get low often. Lesson learned for us. We have a cat that always climbs in mid-cycle so it is safe because it stops the cleaning cycle so it doesn’t risk hurting them or at least that has been our experience.

Its a great, I think everyone should try it.

Terrible Company
Bought a litter tray early June after a week it started with problems. Hasnt worked at all for the last month.
They are constantly asking for videos of the machine. Then videos of its surrounding area. Still no further forward. ( no idea why!)
Meanwhile a terminally ill 86 year old is having to hand scoop from an expensive automatic litter tray 😡

July 2026 Update – One Year Later
After an entire year, Neakasa finally sent the replacement parts for my litter box.
The last time I was able to use my Neakasa was April 2025. Despite what their recent reply may suggest, they did not replace the parts in 2025. They arrived one full year later, in July 2026.
By that point, I had already replaced it with three Litter-Robot 4s and one Litter-Robot 5. Every one of them has worked flawlessly, so there was no reason to go back after waiting a year.
A one-year wait for replacement parts is unacceptable, and it's frustrating that their response makes it appear as though the issue was resolved much earlier than it actually was. The timeline matters:
April 2025: Last time I was able to use my Neakasa.
July 2026: Replacement parts finally arrived.
A year-long delay is simply ridiculous.
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Review from last year 2025
I’m extremely disappointed with my experience. My Neakasa robot has been unusable for over a month because the seal strip I ordered never arrived. Despite multiple attempts to resolve the issue, customer support has been unhelpful, and communication with the supervisor went nowhere. I requested a small compensation for the time lost due to their mistake, but they refused to offer anything at all. It's unacceptable — I paid for this item, and after a full month, they still haven’t mailed it.

I used to recommend this product to others, but now I completely regret the purchase — especially considering the poor quality and the lack of accountability. I’ll be warning friends and others not to buy from Neakasa

Excelente product

Product was as advertised. Very easy to use.

I have 5 cats and the Neakasa is able to handle the high volume of waste they produce. It makes my life so much easier because i only have to change the waste bag once a week.

So far, so good. I'm enjoying the litter tray and it's working really well. It look at little while for my cat to get used to it, but now he's perfectly happy using the machine.
The only issue that I have is that the machine thinks that he's using the litter tray when he just puts his front paws on the machine to check out what's happening inside. The machine then activates its cleaning mode after he does that, which isn't necessary.

My Original NoMo from Neakasa / Neabot is doing a great job for me after years of work. I was running low on my standard replacement parts. I was happy these are still available on fairly short order, on a planned basis. And these parts are priced reasonably, and they keep my Neabot working well. Thanks Neakasa, keep them coming!