Completely hopeless app and operation. They must be kidding themselves regarding low prices on business travel. Kayak beat them on every level. Quite simply they are way off. Really poor enrolment e... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Absolutely horrible. Due to a Navan bug the plane ticket booked had incorrect contact information. I called more than 24hrs before they flight to have the issues corrected, they lied and said... Näytä lisää
The adoption of Navan has streamlined the travel booking services across the company, not only for the travelers, as well as for fin-admin teammates, with great reporting and dashboards. Navan i... Näytä lisää
Navan has been a positive experience for our employees. I use the platform multiple times a day. Our travelers say it's user friendly for both the travel and the expense side. They have good customer... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Navan is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. Whether you’re an executive assistant, finance leader, travel manager, or employee on the go, Navan empowers you to focus on what matters most. Our platform delivers real-time visibility, savings, and control for companies of all sizes. Discover why thousands of businesses trust Navan as their all-in-one travel and expense management solution. 👉 Read more customer reviews at www.navan.com/reviews or learn more at www.navan.com.
Yhteystiedot
3045 Park Blvd, 94306, Palo Alto, Yhdysvallat
- +44 808 501 5747
- contactus@navan.com
- navan.com
3,3
Keskitasoinen
379 arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great system for users, only OK for admins
The user experience is great. I'm talking about the person booking the trip, taking the trip and submitting expenses. The admin experience needs to be improved. The amount of time spent with the data (reviewing, then "cleaning" for import into our finance system) is too much. Overall, Navan is a really good travel and expense system.
29. heinäkuuta 2025
Vastaus yritykseltä Navan
Thank you for sharing your experience!
We're pleased to hear that the user experience is working well for your travelers - from booking to expense submission. We appreciate your perspective on the admin side and the data management process for your finance system.
It's helpful to understand how different teams experience our platform, and we're always working to improve all aspects of Navan.
Thanks for taking the time to share your review!
The Navan Team
Happy Navan user.
My experience with Navan has been excellent. I use the platform for both business and personal travel. What I like most is the time savings in booking travel all in one place and that all my travel related membership details are on the platform and are added to any travel that I plan. I literally can book trips in minutes that include, airfare, hotels and rental cars.
Once the trip is planned, I can then reference my upcoming trip on my Navan app on my phone and if necessary, reach out for support from friendly Navan support. I highly recommend using the platform.
29. heinäkuuta 2025
Vastaus yritykseltä Navan
Thank you for the wonderful review!
We're thrilled you're having an excellent experience with Navan for both business and personal travel. It's great to hear that our all-in-one booking platform and integrated membership details are saving you time - being able to book complete trips in minutes is exactly what we aim for.
We're also glad you find our mobile app and support team helpful when you need them. Your recommendation means a lot to us!
Thanks for taking the time to share your experience!
The Navan Team
Let's Keep Leveling Up Together
I feel certain this is the next generation solution out there for travel. The tool has an opportunity to level up regarding complex travel programs. Yes, corporate programs need to better syncronize with the realities of next gen travel and Navan provides this platform. Let's take the next step and become travel management centric to fully solve for the ecosystems pain points.
29. heinäkuuta 2025
Vastaus yritykseltä Navan
Thank you for this forward-thinking review!
We appreciate your vision for the future of travel management and your confidence in Navan as a next-generation solution. Your insights about complex travel programs and the need for better synchronization between corporate policies and modern travel realities really resonate with us.
We're always evolving our platform to address the broader ecosystem challenges, and perspectives like yours help guide that development. Thanks for being part of the journey with us!
The Navan Team
Navan has really stepped up their…
Navan has really stepped up their customer service skills and it is appreciated. It is so easy to send my team on their to book their travel or for me to book when they don't have time. I am able to get invoices immediately, showing if a credit was used. The only thing I wish was more efficient, is getting receipts when Navan books using a third party, like Priceline. I do recommend this company based on ease of use and ability to keep employees accountable to take care of this part of their jobs. All travel information is sent directly to both them and I.
29. heinäkuuta 2025
Vastaus yritykseltä Navan
Thank you for recognizing our customer service improvements!
We're glad you've noticed the enhanced support and that Navan is working well for both you and your team. It's great to hear that the easy booking process, immediate invoicing with credit visibility, and shared travel information are helping keep everyone organized and accountable.
We appreciate your feedback about third-party booking receipts - insights like this help us identify areas for improvement. Thanks for the recommendation and for sharing your experience!
The Navan Team
It's been a very positive experience
It's been a very positive experience. Navan is easy to navigate, saves time, and the support is fantastic.
29. heinäkuuta 2025
Vastaus yritykseltä Navan
Thank you for the positive feedback!
We're glad to hear you've had such a positive experience with Navan. It's wonderful that our platform is easy to navigate, saving you time, and that you've found our support fantastic.
Thanks for sharing your experience!
The Navan Team
Great T&E Platform
Navan's chat support team is incredibly responsive & helpful. The ERP integration is fast, reliable & accurate; and the end user ease of use is a gamechanger!
29. heinäkuuta 2025
Vastaus yritykseltä Navan
Thank you for the great review!
We're thrilled to hear that our chat support team has been responsive and helpful, and that the ERP integration is working fast, reliably, and accurately for you. It's wonderful that the end user experience has been a gamechanger!
Thanks for taking the time to share your feedback!
The Navan Team
Thumbs Up for Navan!
The Navan system is very user friendly and help is always just a click or phone call away! We use their Travel and Expense Reporting systems, and both are intuitive & easy to use.
29. heinäkuuta 2025
Vastaus yritykseltä Navan
Thank you for the thumbs up!
We're delighted to hear that you find our system user-friendly and that help is always easily accessible when you need it. It's great to know that both our Travel and Expense Reporting systems are working intuitively for you.
Thanks for sharing your positive experience!
The Navan Team
It's a simple application for booking…
It's a simple application for booking business travel needs!
29. heinäkuuta 2025
Vastaus yritykseltä Navan
Thank you for the feedback!
We're glad you find Navan simple to use for your business travel booking needs. Keeping things straightforward is exactly what we aim for!
Thanks for sharing your experience!
The Navan Team
The account manager is great
The account manager is great, and the platform is very user-friendly.
29. heinäkuuta 2025
Vastaus yritykseltä Navan
Thank you for the positive review!
We're thrilled to hear that your account manager is providing great service and that you find our platform user-friendly.
Thanks for sharing your experience!
The Navan Team
Easy to use- simplified and streamlined…
Easy to use- simplified and streamlined my travel plans
4. helmikuuta 2025
Vastaus yritykseltä Navan
Thank you for the feedback!
We're glad to hear that Navan has simplified and streamlined your travel planning. Making travel easy is exactly what we aim for!
Thanks for sharing your experience!
The Navan Team
Booking my own travel is quite easy
Booking my own travel is quite easy. I also like that I can book personal travel. Booking for others outside the organization is somewhat obscure and it's hard to go back and find the traveler information and trips after they have occurred.
29. heinäkuuta 2025
Vastaus yritykseltä Navan
Thank you for the feedback!
We're glad to hear that booking your own travel is easy and that you're enjoying the personal travel feature. We appreciate your insights about booking for external travelers and accessing past trip information - feedback like this helps us identify areas where we can improve the user experience.
Thanks for taking the time to share your thoughts!
The Navan Team
Great onboarding and implementation was…
Great onboarding and implementation was easy and quick. I love getting rewards for booking travel.
1. toukokuuta 2025
Vastaus yritykseltä Navan
Thank you for the positive feedback!
We're glad to hear that your onboarding and implementation went smoothly and quickly. It's wonderful that you're enjoying our travel rewards program too!
Thanks for sharing your experience!
The Navan Team
Vastaus yritykseltä Navan
Thank you for the feedback!
We're glad you find Navan easy to use, and we appreciate your perspective that there's always room for improvement. We're continuously working to enhance our platform based on user insights.
Thanks for sharing your experience!
The Navan Team
Horrible experience
Horrible experience. Booking information in Navan was wrong, but they refused to take responsibility and I had to pay for it out of pocket. Avoid at all costs!
28. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Navan
I'm sorry to hear about your experience. I requested more information through Trustpilot to better understand what happened, but unfortunately haven’t received a response.
We take situations like this seriously and would like the opportunity to look into it further. If you're open to it, please respond to the Trustpilot request or reach out to our support team directly so we can help resolve this.
Avoid at all costs
Avoid at all costs. VP of a tech company. Undertook 3 comparisons of Navan flights vs going direct to the airline. It was significantly more expensive (£1k+) & is a nightmare if you need to change your flight. Seriously the worst piece of “tech” our business has ever bought.
1. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Navan
Thank you for taking the time to share your feedback—I'm sorry to hear about your experience. At Navan, we aim to provide a seamless and cost-effective travel solution, so it's concerning to learn that your flight bookings were significantly more expensive and that you found the change process frustrating.
We'd like to understand more about the specific routes and comparisons you mentioned so we can investigate further and address any gaps. Our team continuously works with airline partners to ensure competitive pricing and provide flexible change and cancellation options where possible, but we recognise there’s always room for improvement.
If you're open to it, please reach out to our support team at customer-support@navan.com so we can look into this in detail and work toward a resolution.
Thank you again for your candid feedback—it helps us get better.
the app is too complicate
the app is too complicate, even you cannot export your expenses or don`t warning about if something is refused or even if it is rejected doesn`t appear it the tab "rejected"
they have a state "submitted for reimbursement” that simply don`t pay you and nobody tell anything
15. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Navan
Thank you for sharing your feedback. We’re sorry to hear about the confusion with the app and your expense experience. To clarify, Navan does send both in-app and email notifications when an expense is rejected, but we understand the importance of making this clearer and easier to navigate.
Once expenses are submitted for reimbursement, it’s then up to your company’s internal team to review and process the payment.
I hope this is helpful, and I recommend reaching out to your Navan admin within your organisation for more clarity on your company’s expense process.
It's a very easy platform to use
It's a very easy platform to use. Keeps all employees expenses in one place, easy to book, easy to upload expenses (cash), approval workflows are available and ensure every expense is tracked correctly.
Customer care is always available and willing to help. For a big group like us Storio group, which holds different locations and brands, makes the difference to have all in one place.
15. heinäkuuta 2025
Vastaus yritykseltä Navan
Thank you for the great feedback! We’re so happy to hear that Navan is helping streamline travel and expense management across Storio Group. Making things easy and keeping everything in one place is exactly what we aim for. We appreciate your partnership!
I like the surface and the bill7report…
I like the surface and the bill7report overview.
I'm missing the possibilty to book multiple legs, also the flod of emails after a bookings of reminders and offers are too much.
8. heinäkuuta 2025
Vastaus yritykseltä Navan
Thank you for sharing your feedback! We’re glad you’re enjoying the platform and the billing/reporting overview. We understand the emails can feel frequent, but they’re designed to help keep travelers informed and on track. We also appreciate your note on multi-leg bookings and will pass that along to the team.
The problem was not solved
The problem was not solved, I had to contact you 3 times, spoke to tdiferent agent, no one of them recognized the problem. The last emil I send the pictures of the problem and proof that is not an operatior error and your response was, we do not have time at the momemnt to solve that issue.....
19. kesäkuuta 2025
Vastaus yritykseltä Navan
Thank you for sharing your experience. We’re sorry to hear about the frustration you’ve encountered. After reviewing the case, it seems the issue may be related to the booking process for travel admins versus delegates.
We recommend following the delegate booking flow, as it ensures the right form of payment and traveler details are visible. The admin role is designed for managing company settings and not for booking travel directly.
We’ll continue reviewing this internally to improve both our product and support. If you have further details or need clarification, please feel free to reach out privately, and we'd be happy to help.
Vastaus yritykseltä Navan
Thank you for the feedback!
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