Navan Arvostelua 379

I found navan to be an incredibly annoying experience for booking business travel. The site is often slow, shows ambiguous errors (aka. "your booking possibly did complete" -- how helpful is that error?) and certainly does not offer the best prices out there. Customer service has been helpful at times, but I'd rather not require that kind of help in the first place.

Not worth it at all. Switched from travelperk to navan due to poor performance of the former. However, while travelperk was a pain to work with, navan is second to none when it comes to unreliability along with a disastrous user experience. No way of contacting support after my account access was blocked, despite an existing profile and multiple confirmed reservations for upcoming travel and accommodation bookings, for a reason unknown to me. Way to go navan, you really have absolutely nothing to give for.

You can't imagine how bad an app can be until you've used NAVAN — every step of the booking process is prone to errors. It's one of the worst apps out there: it rarely works and offers no real help when you need it. It feels like the entire system relies on manual support — when an error occurs, a consultant may assist you, but it often takes hours and multiple support cases just to complete a simple booking.

Went to book my first hotel, and then bang got suspended without notice.
What a waste of time, no response as of yet from customer service

I booked a hotel in Tilques for 4 people through Navan for August 9–11. When we arrived after a 13-hour drive from Denmark to Calais, the hotel told us the reservation was made for only 2 people. Because they were fully booked for a wedding, they could only offer us a small two-person room for the first night. They added extra beds, but it was cramped and uncomfortable — not what I had booked or expected.

I immediately contacted Navan support. The first agent assured me they would call or email with a resolution, but I never heard back. Hours later, at 11:00 pm, I had to contact support again. The second agent confirmed the hotel had emailed Navan about the issue but never received a reply. The booking error was clearly on Navan’s side.

I explained that the mistake had ruined the first day of our holiday and caused unnecessary stress. I expected at least some form of compensation for the inconvenience and poor service, but nothing was resolved during the chats.

My main concerns:

Navan sent incorrect booking details to the hotel.

Promised follow-up from support never happened.

The issue disrupted our holiday and left us four people squeezed into a small room.

As of today, 27 August, I still have not heard back from Navan.

This was my first experience using Navan, and unfortunately, it has been a frustrating one. Poor communication, slow resolution, and lack of accountability have left me deeply disappointed.

The Navan platform is very intuitive, easy to use and very fast. Whenever there is a question or assistance is required, the Chat option has resolved 98% of all my concerns. That 2% can be resolved by calling the number provided on their "Need Help?" tab.

I’ve had a great experience with Navan! The platform is intuitive and user-friendly, making it really easy to navigate and find what I need. Their focus on helping people and businesses connect is clear, and I appreciate how much thought has gone into the user experience. It’s refreshing to use a service that’s both reliable and efficient. Overall, I’d recommend Navan to anyone looking for a trustworthy tool that genuinely supports users and businesses alike.

Nava support doesn't know how to use NAVAN. Its unbelibe level abysmal level of suport this company has.

I wanted to change the hotel for my trip from the Hilton to the Cosmopolitan.
Any self-respecting SAAS company would have a basic feature like that available, but not NAVAN.

You need a support representative to do it.

I had to talk to 3 diffrent support representatives to get my issues sorted and guide them on how to use NAVAN.

The first representative just did not understand what I wanted, the second one kept asking questions with no solution, the third one got an escalation from me and finally started helping.

What is a simple feature in any other company that is tuned to be a 3-hour debugging process? That, at the end, splits my hotel booking from my flight.

My company policy does not allow splitting the trips into parts. It makes sense for the same trip to have your hotel and flights. Because of NAVNA mistakes, I had a huge problem being reimbursed.

Not only does NAVAN not support a basic feature of changing the hotel, but after 3 hours of support, NAVAN made the wrong change, splitting my trip even though I explicitly told them not to.

I would advise staying away from NAVAN.

I can’t see how this is a legit app.
Let me book a flight. Charged me. Told me that they didn’t have enough info. Made me send proof and then told me they refused my account. Airline cancelled my flight. Now got to try and get money back.
Do not use!!!!

Prices on NAVAN are the same as on the Airline Websites and the booking functionality is great.

Finally a travel & expense plattform which makes it easy for all users.

Finally, a booking experience that is adequate for the 21. century. Great mobile application and link to your corporate credit card for expenses on the go. It's been a huge upgrade tbh.

After fully onboarding my company onto Navan, explaining the process and rules to employees, and completing the first few bookings, I got a "Notice of account suspension for unusual activity"

It is from a no-reply email address and says to contact support but provides no contact information and none can be found online either. They do not answer the "support" page form on with website.

These were routine hotel booking for my employees.

Stay away from this company, they will suspend your account at any time with no recourse.

There are a few things that would be great to have:
- ability to "pause" a credit card in the event an employee misplaces their card temporarily
- easier to navigate the "Accounting Review"
- ability to leave Admin notes on all transactions including refund/credits

Das System ist nicht in der Lage, gescannte Belege deutschercRestaurants korrekt einzulesen. Probleme ergeben sich teilweise mit Einzelpositionen, die aber korrekt in der Rechnung ausgewiesen sind und in der Zuordnung des Gesamtbetrages inklusive des im Beleg separat ausgewiesenen Trinkgeldes

Navan provides me with the best alternatives in a user-friendly interface.
It saves me time when I'm booking hotels, flights, and cars for me and my team.

I keep getting spam for this company.
I am not a company, this kind of spam is illegal in the UK.
The spam is being sent by credit for merchants, to advertise Navan's services.
If Navan are going to work with a known spamming company, they're as bad as the spammers.

Update following Navan's reply:

I will not reply to the illegal spam I received. Replying to spammers just makes things worse. Spammers don't care about the law, and if you reply (or click on any links), they'll know their emails are read, and they'll just send more - or sell the address to more spammers.

Presumably the spammers have some kind of affiliate relationship with Navan.

Here's the email I received from creditformerchants.co.uk

Hi Jeff,

Have you booked your first hotel stay with your Navan account yet?

If so, its time to claim your £400 towards your next holiday because the window is closing fast.

When someone in your company makes their first hotel booking within the first 30 days after you have created your free account, you will get your reward. That's it!

Sign up today, start saving and get your reward.

Why Navan?

Massive inventory of flights, hotels, car rentals, and more.

Control employee travel expenses with dynamic policies.

Employees earn rewards for responsible booking - saving you money!

Real-time insights into company-wide travel spend.

24/7 live travel agent support for your team.

Instantly search multiple booking providers, so you always get the best rates. Navan also helps you track and control business expenses.

Kind regards,

Cathy Clarke

Business Tax Advisor


Navan is the One-Stop-Shop for All Your Business Travel Needs.

Book flights, hotels and auto rentals worldwide. Manage every trip, and track staff expenses all in one simple dashboard.

No wonder it's used by some of the world's largest organizations.



Cathy Clarke Tax Advisor, 1621 Central Avenue, Cheyenne, WY 82001.

Easy to use UX, makes booking directly or booking for a larger broader team a breeze. Chatting with support is also very easy. Tons of integrations!

We have been using Navan for few months now. Our experience has been great. During our stay in Hawaii, we were unable to get checkin. The team reached out and refunded our stay. Overall, app is easy to use.

Very easy to book, great support, great rewards.

Overall, Navan is a great system for a one stop shop. As a small business, having the power to book all your travel requirements in one place using a single company card and the way you can create events and group travel is fantastic.
One of the best features I think is the central billing system, so all expenditure is added to an admin panel that lets you download pdf invoices for your accounting software. This alone has saved me many hours of work.

This is very US focused and as long as you can work around some of the forms and terminology it's not a big deal.

You may find the prices are not as cheap as booking direct, but I believe the convenience out ways the extra costs.