Navan Arvostelua 379

Really easy to use, and I love the fact I still get loyalty points via the various programs which other platforms like hotels.com etc do not offer.

Navan makes business travel simple and efficient. Great flight and hotel options, easy policy compliance, and fantastic customer support. Love the automatic credit tracking—it saves time and hassle. Highly recommend for any company looking for a smarter travel solution!

The platform works well with the ability to set granular limits across teams, allowing team members to self-service travel & accommodation bookings. Navan also allows for simple cancellation and updates of existing bookings, along with full expenses & receipt management through the app.

Navan is a very user-friendly platform with easy navigation and a strong travel inventory. The helpful in-platform articles make it easy for users to be self-sufficient without always needing to contact support. The incentives for choosing more cost-efficient options are a smart feature, and the ability to add loyalty memberships is highly appreciated. The personal travel option - where users can use their Navan points - is also a great added benefit. Overall, it has been a very positive experience.

Overall, Navan has become a highly valuable tool for our team. Having all travel, reporting, and approvals centralised in one place has saved us significant time and made our internal processes much more efficient. The platform is intuitive, and the visibility it provides across bookings and spend has been a real improvement for our organisation.
One area of frustration, however, is the booking process when the reservation redirects to Booking.com. In these instances, Booking.com does not allow you to complete a reservation for another traveller unless the payment card is in their name. This creates additional steps and delays, particularly for PAs/EAs who regularly book travel on behalf of others. It would be incredibly helpful if this could be streamlined or if alternative booking options were available directly within Navan to avoid this limitation.
Despite this challenge, Navan has otherwise been an excellent addition to our travel management process, and we appreciate the ongoing improvements and support.

Poor system, booking hotels much more expensive than going direct. Constant issues booking items and it keeps breaking down.

Chat function is an AI bot and Customer Service on hold for 10 minutes and when they did pick up I was informed this is expenses and the wrong department....

Navan is kind of 'fine' unless there's a problem or schedule change. Then you will wish you had booked direct. Currently I have done multiple live chats, had followed up by emails because they could not get the flights booked 'live', followed by more chats and another email. I think its been about 3-4 weeks trying to resolve a cancelled connection now and still not fixed so I sure am glad the flights are still a few months away! I believe I could have resolved this with one call to the airline, or via self service, if booked direct, rather than getting stuck in an infinite loop.
The agents are doing their best and are pleasant to deal with, its just a shame they can't actually sort things on the spot.

Wir sind mit der Firma mit viel Aufwand dorthin gewechselt - und tatsächlich wieder zurückgegangen zum alten Anbieter! Es wurden in sehr engagierten und hochkarätig besetzten Kick-off Meetings Dinge angepriesen und versprochen, die nachher (v.a. für unsere Buha) entweder gar nicht möglich waren oder im totalen Rechnungs-Chaos endeten). All diese Navan-MA sind heute nicht mehr dort, komisch.... Wegen Falschaussage einer Ex-Mitarbeiterin, unserer damaligen Accountmanagerin, jetzt auch nicht mehr dort tätig, rennen wir nun einem offenen Betrag einer Flugstornierung hinterher, die Navan sich bis heute weigert zu begleichen. NIE WIEDER!!!!

Very poor customer service never get hold of a person, mobile app repeatedly changes prices at check out and takes you back to the start, messages sent to Navan support result in "Thank you for your interest in Navan! We invite you to take a tour of how Navan works in this 2-minute video. If you’d like a closer look at the state of the travel and expense industry, please check out our annual report"... great just the type of response i was looking for when struggling to get your mobile app to work! Other previous experiences include flights rebooked while you are on trip resulting in missing connecting flights, hours on hold waiting for customer support... and so it goes on... avoid Navan if you can!

Simply appalling. I've given up on using it to book travel after several reservations I made at hotels were cancelled when I turned up, and the train fares I can book were not the right type. Now I just use it for submitting receipts and it is genuinely terrible. When the app isn't down and actually allows you to upload a new receipt the AI autofill is nearly always wrong and is time consuming to correct, the system by default assumes it is right and you are wrong which makes is very annoying to deal with. It miscalculates taxes all the time and then you cannot submit the expense until you fix its errors. It does not handle well the fact that your foreign exchange rate might differ from theirs. It muddles stay and travel dates with purchase dates. The list of issues is endless. And the rewards programme is pointless.

My company uses it and it's so buggy and impossibly hard to talk to a human agent. I spend 3 hours per business trip to book the right combination that's within budget. And the surprising thing is it gives me different flight caps when I search on a desktop vs. on mobile. Also not all flights or hotels are available - I see flights available on Google search but not on Navan. Really hate this app. Wish my company goes off this app for business travel booking.

Poor privacy and data management practices. Company charges a high commission but adds no value, uses employees' personal data for marketing and potential sale to data brokers.

Constant bugs and issues with using this platform and not enough done to solve. We have been patient but basic functionality doesnt work - going back to previous company.

I've been using Navan through my employer for a few years. Recently I booked a personal flight that was identified on Navan as being fully cancelable at any time before the takeoff. When plans changed and I tried to cancel, the airline told me cancelation was not possible without forfeiting the cost of the flight.

I contacted Navan and their service reps assured me it would be taken care of. Ultimately, they stood behind their product and provided a full refund. They earned my trust by following through on the promise. Thank you very much to the Navan team for the great service.

Virtually no technical support. I have been having a relatively simple issue for a week now, and Navan is pretty much unresponsive. I reported it, someone wrote back asking for more context. But no solution.

Terrible company and horrible service.
My company uses this service so we must use it for corporate travel. I would hope this would chance soon, my whole travel party had issues and they were unable to help, we all spent hours with the support and ended up having to contact hotels and hosts directly.
Overpriced hotels and flights, impossible to get help from their support team.
In my case they double charged me and no one takes responsibility, hours and hours of my business trip spent with their unhelpful support team and nothing has been sorted. Nothing. Should be illegal to treat customers like this and take no ownership at all.

The company I work for uses this system and I wish they didn't. Although on the surface it seems like a good deal (price-matching, for example), the actual experience is mediocre:

- App is buggy and lacks critical information
- While the initial price of a ticket is matched, the price of upgrades or changes are significantly higher than through the airline
- Human support is decent, but gatekept by a poor AI chatbot
- A lack of transparency about fees and conditions leaves me feeling constantly duped

The sort of mediocre experience that thrives because it's a little easier for the company who requires it, but much worse for the people who actually use it.

Would not allow me to sign-up with my personal email addresses. No explanation, just a rejection note.

I made a hotel booking, and my account got suspended. I can't manage my booking. I can't change or cancel it. I can't contact support without logging in. There's a time sensitive issue and no way to contact Navan. STAY AWAY

WORST EXPERIENCE in booking travel ever.

STAY AWAY

Booked my flight and the next day I get 2 emails.
1st email asking me to upload documents.
2nd email sent 1 minute later suspending my account.
Unable to upload the documents as I couldn't log into my account as it was suspended.
Called to fix this as I'd only received an email confirmation (WITH NO TICKETS).
Told that their technical support recommend I upload my documents (even though I'm locked out of a suspended account).

Anyone picking up on the idiocy here?

Called back twice and ended up having to go on to the airline website to retrieve my booking.
Still NO TICKET.

Do not waste your time, money or energy with this APP or service.
Avoid it at all costs.

Post note: now booked in with a 3rd party to Etihad. Can't reserve my seat on the return flight.
Can't contact these people or the third party flyer (WAMOS).
Never again!!!