The whole service has been brilliant from placing the order to having them surveyed and templated. Fitters were very nice guys (Lee & Ben) very efficient and top notch at their job also including t... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
NSS were professional throughout. The person who measured the kitchen for the quartz worktops was thorough and gave good advice. The fitters arrived about a week later and completed both kitchen and u... Näytä lisää
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I was not on site for the delivery/ install however my joiner says everything went like clock work with no issues. The finished work surface looks as it was intended very professional finish.
Yritys on vastannut
Great service throughout. Helpful advice when choosing my worktop. Good communication to clarify what I wanted. Paul who did the template was very helpful and efficient and the installers Patrick and... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yhteystiedot
Natural Stone Surfaces Ltd, SK23 0PG, High Peak, Yhdistynyt kuningaskunta
- 01298 811040
- info@naturalstonesurfaces.co.uk
- naturalstonesurfaces.co.uk
4,7
Erinomainen
424 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 66 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Exception service, less stress for the customer (and the designer!)
Huxley - Templater
Rachael - Customer Aftercare
Logan - Pre-order service
Excellent quality quartz fabrication and service. One of my customers, an excellent joiner and cabinet maker chose the Grigio Chiaro quartz and the incredible service offered has been a delight. I'm really happy that when customers do opt for Quartz they are looked after and given amazing help.
I wanted to be present for the templating and fitting, but they were so efficient they arrived earlier than previously mentioned...so I ended up just seeing the end product!! Still, it looks awesome in the flesh - thank you - no complaints at all.
24. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Natural Stone Surfaces
Thank you for such a fantastic review! We're delighted to hear both you and your customer were so pleased with the service and the finished Grigio Chiaro quartz.
It's great to know our templating and fitting teams made the whole process so efficient and that the finished result looks fantastic. Thank you for your recommendation and for choosing Natural Stone Surfaces!
Excellent service
Excellent service. The product is top quality and the templates and fitters were experienced, friendly and professional.
28. heinäkuuta 2026
Vastaus yritykseltä Natural Stone Surfaces
Thank you for your fantastic review! We're delighted to hear you were pleased with the quality of your worktop and the service provided by our templating and fitting teams.
Thank you for choosing Natural Stone Surfaces!
Fantastic service given by Dom and Lee
Fantastic service given by Dom and Lee. Excellent fitting and attention to detail. An absolute credit to your company. It was a pleasure to have them work on our island and I would happily advise anyone to use your services. The product is amazing. I can not fault this in any way. Just brilliant
13. elokuuta 2026
Vastaus yritykseltä Natural Stone Surfaces
Thank you for your fantastic review! We're delighted to hear you're so pleased with your new island and the quality of the finished result.
We'll be sure to pass your wonderful feedback on to Dom and Lee – it's great to hear their professionalism and attention to detail made such a positive impression. Thank you for your recommendation and for choosing Natural Stone Surfaces!
Difference in stone sample
I ordered a worktop from DIY Kitchens after visiting their showroom in person, where we carefully selected the products and viewed the materials before placing our order.
Unfortunately, the worktop that was ultimately supplied and installed in our kitchen is significantly different from the product we originally viewed and selected.
Despite making several attempts over a number of months to have this issue resolved, we have been told that natural stone can vary in appearance and character. While I appreciate that some variation is to be expected with natural materials, the difference in this case is, in my opinion, far beyond what could reasonably be considered acceptable.
What is particularly disappointing is that the original product we viewed is still on display and being offered for sale in the DIY Kitchens showroom, despite our concerns regarding what was supplied to us.
After months of trying to resolve the matter, we have yet to receive a satisfactory resolution or any meaningful attempt to rectify the issue.
20. toukokuuta 2026
Vastaus yritykseltä Natural Stone Surfaces
Thank you for taking the time to share your feedback. We're sorry to hear that you remain disappointed with your worktop.
The material selected for your project was Giallo Imperiale granite, a natural stone which, by its very nature, will feature variations in colour, pattern, veining and character from slab to slab. This is also stated on our initial samples, which advise that they are representative of the material and that the finished stone may vary due to its natural characteristics.
For this reason, prior to manufacture we provide customers with images of the actual slab selected for their project, allowing them the opportunity to pass comment on the specific stone before it is cut and fabricated. In this instance, no comments were raised prior to manufacture.
No concerns regarding the appearance of the granite were raised with our team during installation either, or upon completion of the work, when there were further opportunities to highlight any concerns with the finished result.
We appreciate that you are disappointed and are sorry that the finished appearance has not met your expectations. However, the variation present within the Giallo Imperiale granite supplied is a natural characteristic of the material rather than a defect, and there were opportunities to raise any concerns with the material appearance prior to manufacture.
Natural Stone Surfaces
Natural Stone Work Tops
Fitters very helpful and did a fantastic job. Very pleased with the fitted work tops.
11. elokuuta 2026
Vastaus yritykseltä Natural Stone Surfaces
Thank you for your lovely review! We're delighted to hear our fitting team were helpful and did such a fantastic job.
It's great to know you're so pleased with your new worktops. Thank you for choosing Natural Stone Surfaces!
Really Helpful and professional
Really Helpful, informative, great customer service and the finish was impeccable . I absolutely how amazing it all looks..... better than I imagined
11. elokuuta 2026
Vastaus yritykseltä Natural Stone Surfaces
Thank you for your wonderful review! We're delighted to hear you received great service and found our team helpful and informative.
It's fantastic to know the finished result exceeded your expectations and that you love how it looks. Thank you for choosing Natural Stone Surfaces!
PROFESSIONAL
Great service - very friendly and easy to order. A nice company to deal with. Professional.
7. heinäkuuta 2026
Vastaus yritykseltä Natural Stone Surfaces
Thank you for your lovely review! We're delighted to hear you found the whole process friendly, easy and professional.
Thank you for choosing Natural Stone Surfaces – we really appreciate your kind words!
The icing on the cake ( finishing touches)
Everyone involved was so helpful. From templating to fitting and also any telephone contact. Each member of staff was warm welcoming and eager to please. On the whole a lovely experience. Thank you to all.
30. kesäkuuta 2026
Vastaus yritykseltä Natural Stone Surfaces
Thank you for your wonderful review! We're delighted to hear you had such a positive experience with our team from templating through to installation.
We'll be sure to pass your kind words on to everyone involved. Thank you for choosing Natural Stone Surfaces!
Excellent quality
Excellent quality, communication and fitters were brilliant, highly recommend!!
4. elokuuta 2026
Vastaus yritykseltä Natural Stone Surfaces
Thank you for your fantastic review! We're delighted to hear you were so pleased with the quality, communication and service from our fitting team.
Thank you for your recommendation and for choosing Natural Stone Surfaces!
Excellent customer service from the…
Excellent customer service from the office and from the fitter’s who came to site. Excellent product overall a very positive experience.
27. heinäkuuta 2026
Vastaus yritykseltä Natural Stone Surfaces
Thank you for your fantastic review! We're delighted to hear you received excellent service from both our office and fitting teams, and that you're so pleased with the finished product.
Thank you for choosing Natural Stone Surfaces!
Good communication throughout
Good communication throughout, The templator was very thorough and accurate. The installers did a very good job. No complaints at all.
7. heinäkuuta 2026
Vastaus yritykseltä Natural Stone Surfaces
Thank you for your lovely review! We're delighted to hear you were pleased with the communication throughout, as well as the care and attention from our templating and installation teams.
Thank you for choosing Natural Stone Surfaces!
Excellent service
Very pleased with the quality of the worktops, they look fantastic. The service and communication were excellent, from the template appointment to fitting we were fully informed, the fitting team arrived on time and did an excellent job, very professional and left with a smile.
27. heinäkuuta 2026
Vastaus yritykseltä Natural Stone Surfaces
Thank you for your wonderful review! We're delighted to hear you love your new worktops and had such a positive experience from templating through to installation.
We'll be sure to pass your kind comments on to our fitting team. Thank you for choosing Natural Stone Surfaces!
Great service and a lovely quartz…
Great service and a lovely quartz worktop for my new kitchen. The company sent a really helpful message and video before they came to measure which explained the whole process. The person who came to measure and map the kitchen arrived on time and was professional and obviously knew his job , as did the men who came to fit the quartz tops. I would have no hesitation in recommending this company .
27. heinäkuuta 2026
Vastaus yritykseltä Natural Stone Surfaces
Thank you for your fantastic review! We're delighted to hear you found the information before templating helpful and that both our templating and installation teams provided a professional service.
It's wonderful to know you love your new quartz worktop. Thank you for your recommendation and for choosing Natural Stone Surfaces!
The thing we were disappointed with was…
The thing we were disappointed with was the time it took from order to be fitted
20. heinäkuuta 2026
Vastaus yritykseltä Natural Stone Surfaces
Thank you for your feedback. We're sorry to hear that you were disappointed with the time between placing your order and installation. We understand how important timings are when completing a project and appreciate your patience throughout the process.
Thank you for choosing Natural Stone Surfaces.
Great experience. The contact with Natural Stone has been…
The contact with Natural Stone has been first class from information emails to answering telephone enquiries. Extremely helpful and informative. The template measuring and fitting appointments went very smoothly.
8. heinäkuuta 2026
Vastaus yritykseltä Natural Stone Surfaces
Thank you for your fantastic review!
We're delighted to hear that your experience with Natural Stone Surfaces was first class from start to finish. It's wonderful to know our team provided helpful, informative service throughout, and that your templating and installation appointments went so smoothly.
Thank you for choosing Natural Stone Surfaces. We hope you enjoy your new worktop for many years to come!
Very professional did a very good job
Very professional did a very good job. Everyone who has seen the work top have been impressed
21. heinäkuuta 2026
Vastaus yritykseltä Natural Stone Surfaces
Thank you for your wonderful review!
We're delighted to hear you were pleased with the professionalism of our team and the quality of your new worktop. It's fantastic to know it's already receiving so many compliments!
Thank you for choosing Natural Stone Surfaces. We hope you enjoy your worktop for many years to come.
Thank you for my new worktop
Thank you for my new worktop. Throughout the process you were very efficient and kept me posted at each step. Great communication and a friendly team meant that the process was quick and stress free.
20. heinäkuuta 2026
Vastaus yritykseltä Natural Stone Surfaces
Thank you so much for your wonderful review!
We're delighted to hear you had such a positive experience from start to finish. Keeping our customers informed every step of the way is something we pride ourselves on, so it's fantastic to know our communication and friendly team made the process quick and stress-free.
Thank you for choosing Natural Stone Surfaces. We hope you enjoy your new worktop for many years to come!
Vastaus yritykseltä Natural Stone Surfaces
Thank you for your kind review!
We're delighted to hear you found our team helpful, patient, and that you were pleased with your installation. Your feedback means a great deal to us.
Thank you for choosing Natural Stone Surfaces, and we hope you enjoy your new worktop for many years to come!
Great communication throughout
Great communication throughout. Templating took a couple of hours, the guy that did it explained a couple of changes were needed. I had some issues with my electrics after templating & had to postpone fitting a couple of times. They were very understanding & accommodating. When fitted, it was completed in around an hour. They did a brilliant job. Great quality worktops, love them & the colour Ichose. I had a slight issue with a small amount of the seal on the join come out a couple of weeks later, but this was fixed very quickly & I've had no issues since. Everyone arrived on time & everyone I've seen or spoken to were very professional, helpful & polite. Would definitely recommend.
18. toukokuuta 2026
Vastaus yritykseltä Natural Stone Surfaces
Thank you so much for your fantastic review!
We're delighted to hear that you had such a positive experience from start to finish. It's great to know our team kept you informed throughout the process and that they were understanding and accommodating when your fitting date needed to be postponed.
We're so pleased you love your new worktops and the colour you chose. While we're sorry you experienced a minor issue with the seal, we're glad our team was able to resolve it quickly and that everything has been perfect since.
Thank you for your recommendation and for your kind words about our entire team. We hope you enjoy your beautiful new worktops for many years to come!
Love my new worktops. The fitters were extremely attentive
The fitters were extremely attentive, professional and friendly. A great set of men. Thank you very much. I am extremely happy with the service and product.
16. heinäkuuta 2026
Vastaus yritykseltä Natural Stone Surfaces
Thank you so much for your wonderful review!
We're delighted to hear you're so happy with both our service and your new worktop. It's fantastic to know our fitting team were attentive, professional, and friendly throughout your installation. We'll be sure to pass your kind words on to them.
Thank you for choosing Natural Stone Surfaces, and we hope you enjoy your worktop for many years to come!
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