National Car Hub Arvostelua 

On 23 August 2022, I purchased a Mazda 6 (EJ14PPO) from National Car Hub for £11,195, part-exchanging my BMW 1 Series and paying the remainder in cash. The Auto Trader advert clearly stated the vehicle had one previous owner, which was a key selling point. I called to confirm this, and was assured by Marie that I would be the second owner—a fact later proven false when I received the logbook showing two previous owners.

Despite the advert portraying the car in good condition, I noticed scratches and rust during inspection. Staff assured me these would be “mopped up” and “touched up.” Relying on their reassurances, I proceeded with the purchase.

After taking the car home, I discovered several faults:
• Squeaky brakes
• Faulty heated seats
• Visible scratches and rust
• Vibration in the passenger door

I reported these on 5 September 2022 and was asked to return the car on 12 September. The issues were acknowledged by their mechanic, and I was told I’d be contacted for repairs and provided a courtesy car. I wasn’t contacted. After chasing, Phoebe said on 26 September a courtesy car hadn’t arrived, delaying the repair. I was left without transport, and her suggestion that it was my responsibility to arrange alternatives was unacceptable.

I obtained two independent reports confirming worn brake discs and pads needing immediate replacement. Despite this, repairs were delayed. Eventually, I was told on 5 October that repairs could be done on 10 October, but no details were provided. I repeatedly requested clarification and received no response.

After escalating with letters on 13 and 21 October requesting a refund, I was told the car had been booked in and a courtesy car had been available—despite prior claims that none was ready. On 2 November, I returned the car and was given a dirty courtesy vehicle containing dog hair, which triggered my son’s allergy.

Repairs dragged on for over a month with minimal updates. Even when complete, no repair report was provided. I was finally told the vehicle was ready on 2 December—three months after reporting the issues. Phoebe later claimed brakes were replaced only due to “surface rust,” contradicting the independent reports.

Adding to the deception, the vehicle’s logbook showed two previous owners, not one as advertised. When I raised this, Phoebe dismissed it, saying she couldn’t view the advert anymore.

After eight months of back-and-forth with Phoebe, Mr. Sharaaz Ahmed, and others, I instructed a solicitor. Only then did National Car Hub agree to refund the vehicle—but unfairly deducted £400 for mileage, despite the vehicle being faulty from the start.

Lastly, I suspect many of the company’s online reviews are fake, written by staff including Marie Hughes and Holly.

Conclusion:
This has been a highly distressing experience involving false advertising, misrepresentation, poor service, and delayed repairs. I have reported National Car Hub to Trading Standards and urge others to avoid this company.

Sales experience good, car had scuff on headlight by manager Sam resolved with some discount

Dealt with the team today (Abby and Brandon) , helpful from start to finish. Can’t fault anything about the service I received today. 100% recommend.

Easy to book an appointment to view and test drive the car into wanted. Initially didn't have the car on site but very apologetic and ensured I was able to view and drive the car the next day. Very accommodating with letting me test a couple to compare and made the purchase very easy. Took a few days for the car to be ready for me to pick up but great price for my trade in and quick once ready. Handover was great.

Kris car sales man did a great job in showing me the car. I knew what I was after so it was a nice smooth transaction.

Kris Mark was amazing at helping me find my first car! Lovely experience from start to finish.

As this is my second car from National car hub I'm over the moon with the service again. The salesman Pete was informative and very professional like the rest of the team. Thanks to the team.
I'd highly recommend.

Customer service was good. All smooth. Did not know where my ID was and company was unsure when I phoned up where it was.

Buying my first car; a Nissan X-Trail, from National Car Hub was an absolute pleasure. From start to finish, the team provided an outstanding level of service. Danny, my sales advisor, was incredibly professional, patient, and knowledgeable. He made the whole buying process smooth and stress-free.

What impressed me even more was the after-sales support. I had a few questions after my purchase, and Jessica from the after-sales team addressed them instantly and with great care. It’s rare to find such responsive and supportive service after the sale is done.

I’m genuinely impressed by the team’s dedication and efficiency. Delivery was on time, communication was excellent, and the entire experience exceeded expectations.

Would absolutely recommend National Car Hub to anyone looking for a trustworthy dealership. 5 stars from me!

Thank you Abby and Sam for making it all smooth

Dealt with Dan managed to deal with all problems I raised in the appearance of the car, very fast and pleasant service would recommend.

National car hub were very helpful with my long look for a good car. They talked me through the car how it worked and were very friendly. The purchasing process was also very quick and easy, definitely recommend.

Great experience buying with the cimpany. David and Dan have been very helpful and professional.

All the staff were helpful and friendly and the service was great, big thankyou to David for helping us

I came in today and bought a car. Holly at the dealership sorted out everything for me, she was very kind, helpful and informative. They had my car ready for test drive in moments and Holly guided me as to where I could drive. As soon as we got back, I knew that the car was in exactly the condition it was said to be in, I decided to purchase and Holly helped me fulfil the purchase and drive away in no time.

It was an easy decision and a great experience

This review is for the after sales team only

I had a broken repeater indicator on my left mirror the team sorced the parts no problem and offered to fit it free of charge but I declined the installment as I'd have to travel 200 miles to have this done so they kindly have mailed the parts free of charge so I can install it myself fast response and always kept updated till the end

This is the second contact I have made with National Car Hub and again, I’ve been let down.
After being given an insane part exchange quote for my vehicle, I decided to go for a cash purchase. I asked a few questions regarding the car I was interested in and found out it did not have a service history book and was unable to guarantee that it did have any at all. I was told by a lady that they would contact Mercedes to ask the question and would phone me back the day after. I am still waiting… nothing yet and going in to the third day. If you don’t want my money that’s fine, someone else has now got it !

I purchased my car from this dealership despite living 70 miles away. Initially, the staff were friendly and welcoming. However, shortly after taking the car home, I encountered an issue and contacted customer service. Unfortunately, I was repeatedly transferred between departments with no resolution. Despite numerous phone calls and emails, the problem remains unresolved. I’ve been told several times that it would be taken care of, yet four years later, I’m still waiting.
The after sales team a rubbish

🚨🚨🚨Update 🚨🚨🚨
Avoid this place.
After I left a review about my poor experience with National Car Hub, they responded publicly asking me to contact them via email because they apparently have a new after-sales team. I followed their instructions, emailed them, and even forwarded my old emails — yet here we are, over a month later, and still no response.

Clearly, nothing has changed. This place continues to ignore its customers after a sale is made.