CarWorld Supermarket Arvostelua 1 646

We paid the £99 reservation fee for Octavia. When we test drove it, the car had many warning lights, very dodgy brakes, and didn't feel safe. They said they would sort it if we bought the car, and if we paid an EXTRA £200 for a full service!

Surely they should have the car safe and ready before test driving?!

Anyway, I said no thanks and asked for a refund of the £99 reservation fee.

When you choose not to buy, they then bring a manager over to try to convince you otherwise. But again, I said, "No thanks, refund, please." Which they reluctantly agreed to.

After 10 days, 4 different phone calls with 4 different people saying they would sort it, we have FINALLY had the £99 refunded.

Below is what they say on their site:

"THE £99 RESERVATION FEE IS FULLY REFUNDABLE SUBJECT TO VIEWING. BY PLACING A £99 RESERVATION, THIS SECURES YOU THE VEHICLE, TAKING IT OFF SALE. IF FOR ANY REASON YOU HAPPEN TO CHANGE YOUR MIND UPON VIEWING, WE WILL REFUND THIS BACK NO QUIBBLES."

"No quibbles" is definitely not true.

To be honest, I feel like they make it purposely difficult, hoping that you just give up so they can keep the money.

I have sent multiple follow-up emails to this company since getting engine faults in my car two days ago and having frustrating conversations with their after sales team who are disclaiming all responsibility for the faults.

The fault warning started 10 days after purchase so the engine / battery etc was clearly in a poor state at the point of sale.

Awful company to deal with. Don’t care about statutory rights and have outright lied to me about several matters on the phone.

I will be sending frequent updates as I progress a court claim to get my money back.

Avoid this company at all costs. I wish I had known to check that a dealership was part of a motor ombudsman before buying (which these guys tellingly aren’t). I will never make that mistake again.

No pressure, absolute, perfect with service from Mason Stewart. Sorted, finance? Got me the best deal. He could 5 stars all round.

Mason and Stuart are amazing guys , got the job done very quickly and helpful
Thanks to them

We were assisted and accompanied by Mason. Very kind and polite young man. We cannot fault him service and would happily buy a car from him every day of the week! An asset to the Carworld team!

I had a good service

It is was quick and professional

Welcomed in, quick service considering it was a busy weekend. Staff (Monika) and receptionist really nice and friendly and quick at sorting us a test drive. Full information given and no pressure sales, highly recommend

Monika, thank you for all your help and assistance. You made our whole car buying experience so straight forward and so easy. Would absolutely recommend CarWorld.

Great service and good deal on the car purchased. No worries. Got a good deal on extra 2 year warranty on the car.
Thank you Monika and Stewart.

DO NOT BUY FROM HERE. WARNING!! TAKING TO COURT. NOT REPLYING AFTER MY CAR HAD NO WORKING HEADLIGHT OR INDICTOR. REALISED WHEN I DROVE HOME.
No managers will speak
Said it was MOTd. Practically no oil or coolant in, windscreen wipers had to be replaced. Then AA approved garage pointed out it had been in accident. Panels not alligned. Spraying evidence ETC after taking to bodywork specialist. Said manager would call back at least 5x. Nobody called. Sent right to reject and now final letter before court. Still nothing. This dealership should be closed down.

Monika was efficient and pleasant and informed me of all necessary steps all throughout the buying process. A credit to her business.

Good service from all staff members Monika and Stuart very special thank you!!
Smooth booking for the test drive- cars are well presented and truly enjoyable customer service experience. I believe this will be a good purchase and I will enjoy the car many years!

We had Monika and she was so lovely and bubbly, she was clear about everything that was explained to me. Being someone who's not done this before I felt a lot more at ease and I appreciated the help. Was lovely to sit and have a coffee at the bar and found the waiting more calm and chilled.

Monika and Stewart were great and helped make the process of purchasing the vehicle very easy, felt very comfortable from the moment I arrived and had everything explained to me leaving me feeling confident and content as a customer and was very happy with my purchase.

Monika was really helpful and efficient with my questions and what I was looking for in a car, the process was really quick and smooth and I would definitely recommend. Look forward to driving my new car!

Mason was very friendly and helpful and not pushy.

Horrible, misinformation and rude

Bought a car back in 2025, first issue was the the car registration..
the dealership said it was bought at auction and the previous company that owned it was enterprise and they did a HPI check that came up clear.

I wasn’t able to get the car found on any sites for insurance and had to put it in manually…

I phoned up car world, they said since it was an ex-mod car it lacked certain information… which was never mentioned at all until I bought the car.

When I phoned car world to explain the manager of the Peterborough one called me a liar, said he mentioned it was MOD, not true and wouldn’t refund the money even though it was within the 14 days they mentioned if I wanted to return.

I also purchased a premium package from car world for warranty..again a set back of £330

The car was running fine for the first few miles then…
Check engine light, faulty DPF sensor and then eventually cracked DPF

Okay from a £13000 car to paying an extra £2,200 for the DPF replaced, air intake hose and sensor.

This was all within 10 days of owning the car and again no, sorry can’t help..

It’s been a massive money trap..

Would never recommend

Monika was very welcoming and made sure that the car was ready for us to drive away on collection. The car was immaculate and ready on the day specified. Monika kept us upto date and made sure it was an easy transaction