We recently lost our dog unexpectedly, Napo paid out for his care very quickly, and even sent us lovely flowers and card which was unexpected, such a lovely gesture. We would 100% recommend.
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Incredibly reassuring and easy to use. Downloading the app, booking, and dialling in for the consultation was an easy process. Speaking to a friendly and knowledgeable vet on a Sunday gave me peace... Näytä lisää
I lost my pet dog of 13 years and while devastated had the best experience with a hastle free claim from seeing vet for tests to having her euthanized and cremated then i received a plant and card f... Näytä lisää
Firstly id been with napo for 3 years with no claims, i had a dental plan on my agreement and my cat needed some dental work, i was told theyd pay out but the claim was unsuccessful and had to fork ou... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä Napo Pet Insurance
Yrityksen kirjoittama
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All about Napo
Named after the founder’s scruffy Dachshund, In 2021 we decided to make pet insurance better for owners like us and you. This means more value, less hassle, easy to understand policies, and super comprehensive cover.
Comprehensive insurance
Our £16,000 policy being named most comprehensive on the market by Which?. Plus our £8,000, £12,000 and £16,000 dog insurance policies have been recognised as a Which? Best Buy.
Fuss-free claims
Our claims are quick, easy, and all online. You can do it, or your vet can for you. We can also pay them directly. So you can focus on your pet, not the paperwork
Free video vet calls
You’ll get free 24/7 vet and behaviourist calls. So you can always get expert help when you need it.
Low excess
We have a low excess charge of £99 per condition, per policy year. And that’s for all policies!
We’ll call you
If there’s something you’re keen to talk to us about, speak to one of our fantastic customer champions and they’ll arrange to call you at no cost to you.
Yhteystiedot
2 Jubilee Place, SW3 3TQ, London, Yhdysvallat
- support@napo.pet
- napo.pet
4,5
Erinomainen
5 t. arvostelua
Ei ole aiemmin pyytänyt arvosteluja
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great advice and support!
Great help and support with very knowlgeable staff!
A real comfort and support around my concerns.
Would highly recommend!
30. heinäkuuta 2026
What an amazing company to deal with
What an amazing company to deal with. I put in a claim after one of my dogs, tragically had a stroke, and had to be pts. The claim was paid within 3 working days and the day after a beautiful mini rose bush was delivered to my door totally unexpectedly, with a sympathy card from them
In all years of having animal insurance I have never dealt with a company that genuinely seems to care about, the pets and the owners that are, their customers. Cannot rate napo high enough.
30. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Napo Pet Insurance
Hi there, we’re so sorry to hear about the loss of your beloved pet. Hearing such sad news is heartbreaking, and we know how hard it can be. Supporting you through this sad time was the least we could do, and please reach out if there’s anything else we can help you with. 💙
Sarah from Napo 💙
Quickvery helpful
22. heinäkuuta 2026
Very disappointed with renewal costs
Very disappointed with renewal costs. I took a lifetime policy (£16000) out for my dog in 2022 and paid £64 a month. My dog required an MRI in 2023 and my policy increased to £130 a month. In 2024 my dog required an MRI and disc surgery which amounted to £8500. My policy renewal went to £377 per month. As this is now a pre-existing condition and I'd like to continue to cover my dog, I find myself having to pay it. I raised a complaint with Napo and the ombudsman but I was unable to gain any reduction. I appreciate this isn't going to be the experience of every customer, however I do find myself hearing a lot of negativity surrounding the renewal prices after a claim, specifically with Napo. The only reason I gave them 2 stars is because it is easy to manage your account online and claims are quick and straight forward enough. I just wish I never used them in the first place.
29. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Napo Pet Insurance
Hi Emma,
Thank you for taking the time to leave your review.
However, I'm sorry that your renewal experience wasn't what you were expecting.
When it comes to pricing, we aim to be as accurate as we can, to ensure that we're able to cover you for the years to come. As a result, when pricing renewals, we're essentially combining a number of factors (a pet's age, breed, gender, location you're in, as well as vet fee inflation and claims made) to calculate the future risk going into the next year, and then pricing that accordingly.
As a result, we're unable to negotiate on pricing, but if you're insured above the £2K level, you can review your downgrade options from your Napo Dashboard.
If you need us or have any questions, please don't hesitate to reach out to us at support@napo.pet.
Best wishes,
Nikhil from Napo
Claiming back from Napo has been really…
Claiming back from Napo has been really easy and fast.
All of my three cats are with Napo. Highly recommended
28. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Napo Pet Insurance
Hi Poe, thanks for your great review. We’re really pleased to hear that you were happy with our claims process. We hope your pet is feeling better. 💙
Sarah from Napo
Poor customer service and extortionate renewals
Three main issues with our experience with Napo pet insurance to highlight:
1. Extortionate renewals with limited notice of renewal - our premium almost doubled after one year, and their communications were not sufficient to give us notice of this enormous increase
2. Online dashboard doesn't give enough information - when we did make a claim, it was shown as 'declined' with zero information about why
3. Very slow customer service - they make it difficult to get in touch with them, with the online chat taking up to a day to respond, and no phone number to speak to someone.
One positive is that it's easy to make a claim, as they seek the information directly from the vet and then check it with you.
28. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Napo Pet Insurance
Hi Claire,
I'm sorry that you haven't had the experience you were hoping for with us.
We're going to take a look into this. So that we can, please can you reply back to the information request we've sent via Trustpilot?
Best wishes,
Nikhil from Napo
My little chihuahua needed major leg…
My little chihuahua needed major leg surgery after rupturing her knee cap and the vet dealt with the insurance company directly. After confirming my agreement with the insurance company everything has gone smoothly. I would highly recommend Napo as it's stressful enough when your pet is ill and not having to worry about the insurance was a blessing for me.
16. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Napo Pet Insurance
Hi Mandy, we’re glad you found our claims process so simple. We know how stressful it is to have a sick or injured pet, so we want to make sure getting help is as easy as possible so you have one less thing to worry about. We hope your pet is feeling better. 💙
Best wishes, Sarah from Napo
My dog has stress and anxiety
My dog has stress and anxiety
Problems .
The behaviour specialist was very helpful.
Listened to all my concerns .
28. heinäkuuta 2026
Vastaus yritykseltä Napo Pet Insurance
Hi Carol, we think the FirstVet service is super, and glad you do too!. If there’s anything else we can do to help, do get in touch!
Sarah from Napo 💙
Excellent experience
Excellent experience, my dog had an ongoing problem and each time my vet sent Napo an invoice they paid the money into my account extremely quickly.
27. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Napo Pet Insurance
Hi Patricia, we’re glad you find out claim process so quick and efficient. We know how stressful it is to have a sick pet, so we want to make sure getting help is as easy as possible so you have one less thing to worry about. We hope your pet is feeling better. 💙
Sarah from Napo 💙
Recent Claim - Great Responsive Service
Had to claim recently unfortunately after finding a lump on our pooch. Have to say that the service received from Napo and the ease of processing this was very smooth. Much appreciated and would recommend them.
15. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Napo Pet Insurance
Hi there, we’re really pleased to hear that you were happy with our claims process. We know how upsetting it can be when your pet needs treatment from the vet so it’s important to us that we make the claims process as stress-free as possible!
We hope your pet starting to feel better!
Take care, Sarah from Napo 💙
Excellent
Vet was brilliant explained everything I needed to do with my cat. Couldn’t of asked for more excellent service
26. heinäkuuta 2026
Vastaus yritykseltä Napo Pet Insurance
Hi Michele, we think the FirstVet service is super, and glad you do too! We hope it’s taken some of the stress out of Casper being poorly and given you some extra peace of mind. If there’s anything else we can do to help, do get in touch. 💙
Kind regards, Sarah from Napo
Slightly reassured
I feel that I came away from the call no wiser as the advice was to watch coco and see how it progressed. I was aware of this before the call. Slightly reassured about her gums being the right colour and that the vet thought it was a UTI.
26. heinäkuuta 2026
Vastaus yritykseltä Napo Pet Insurance
Hi Helen,
Thank you for leaving your review of FirstVet - we're glad to have partnered with them to support our policyholders and their pets, and it's great to see that it's being used.
They're always there to help with general questions and concerns, so if you need them again, you can book an appointment via your Dashboard.
If you need us, just reach out at support@napo.pet.
Best wishes,
Nikhil from Napo
fantastic service easy to book an…
fantastic service easy to book an apointment with an online vet who was fantastic very helpful caring and polite
26. heinäkuuta 2026
Vastaus yritykseltä Napo Pet Insurance
Hi Tracy, the FirstVet service really is amazing, isn’t it! We’re so glad it gave you peace of mind, and we hope Florence is feeling better. Give them a fuss from us. 💙
Sarah 💙
Great service
We have had our cocker Alfie insured with Napo since he was a puppy. We had to make a small claim when he was very young. But now he is four, he got a problem with front paw. The vets were not sure what was wrong and in total it cost £2000 in investigation and treatment but he is better now.
When the claim went in, we got an email for a little more information. After I replied, the claim was sorted and paid within half an hour.
I was very impressed and relieved. I have nothing but nice things to say about Napo.
18. heinäkuuta 2026
Vastaus yritykseltä Napo Pet Insurance
What a lovely review, Joe - thank you! We think it’s really important to make the claims process as simple as possible, so you can focus on helping Alfie feel better! Please pass on a belly rub from us!
Kind regards, Sarah from Napo. 💙
First vet provided me with honest…
First vet provided me with honest intelligent third-party opinion.
25. heinäkuuta 2026
Vastaus yritykseltä Napo Pet Insurance
Hi Stephen, thanks for your review of the FirstVet service. We’re pleased that you were able to use it for Jessie.
We love that we were able to provide additional peace of mind to our Napo members. 💙
Sarah from Napo
Vastaus yritykseltä Napo Pet Insurance
Hi John, thank you for your review. We’re really pleased that we were able to help you and Vinny. Please pass on a belly rub from us! 💙
Sarah at Napo 💙
Received sound experienced advice
21. heinäkuuta 2026
Vastaus yritykseltä Napo Pet Insurance
Hi David, thanks for your review of the FirstVet service. We’re pleased that you were able to use it for Ellie and get some good advice. If there’s anything else we can do to help, do get in touch.
Best wishes, Sarah from Napo 💙
Used Napo for vetinary help.
Reached out to Napo this morning as my dog has been under the weather for several days. Really easy to make appointment with online vet and got the appointment within a few hours. She was very helpful, sent a full report of the consultation and hopefully Connie will be back to her bouncy self again soon.
24. heinäkuuta 2026
Vastaus yritykseltä Napo Pet Insurance
Hi Helen, we think the FirstVet service is super, and glad you do too! We hope it’s taken some of the stress out of Connie being poorly and given you some extra peace of mind. If there’s anything else we can do to help, do get in touch. 💙
Best wishes, Sarah from Napo
Excellent service
Excellent service. First claim handled seamlessly. Sorted within 48hrs. Very impressed how easy it was. Price-wise I’m paying the same monthly fee as I was with KC but level of cover/excess is far better
23. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Napo Pet Insurance
Hi Susie, thank you for taking the time to leave such a lovely review. We’re so glad you’re happy with your cover for your pet, and we’ll be here to help whenever you need us. 💙
Sarah from Napo 💙
Great service
Great service. Repeat prescriptions for our dog are paid within a couple of hours of claiming. Efficient as always. Thank you!
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Napo Pet Insurance
Hi Elaine, we’re glad you found our claims process so simple and efficient! We know how stressful it is to have a sick pet, so we want to make sure getting help is as easy as possible so you have one less thing to worry about. We hope your pet is feeling better.
Sarah from Napo 💙
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