NaetiveArvostelua 

Absolutely beautiful handmade mugs. I ordered from the latest drop and I am blown away and totally obsessed. I will be ordering again, thank you!

Adorable pottery carefully crafted with such detail and expertise, the quality is outstanding, well worth the wait. Thanks for being ever so patient with my specific requests for my custom models. I’ll cherish every sip out of them, thank you

The most gorgeous mug received, definitely worth the wait🎀🤍

Purchases a mug as a birthday gift and was really happy with the details and quality! Arrived safely packaged and in the time estimated

This is the second time I've ordered from Naetive, the first was a custom pet mug which was beautiful but the trinkets are even more beautiful! Well worth the wait, thankyou so much! The attention to detail is second to none! 🤩

Really disappointed with my experience. I ordered an item on 15th January which stated “up to 8 weeks” processing time, but it ended up taking over 10 weeks and missed the occasion it was purchased for.

What was more frustrating was that I only received a dispatch notification 1 hour after chasing the order, which made it feel like it had been delayed or overlooked.

When I contacted the business, instead of taking accountability or apologising, I was directed to their terms and conditions and told the timeframe wasn’t guaranteed. This contradicts what’s clearly stated on the product page and feels quite misleading.

I understand delays can happen with custom items, but better communication and customer care would have made a big difference here. Unfortunately not the experience I expected.

Edit/Response 13th April:
Thank you for your response.

I do understand that handmade items can come with imperfections and occasional delays, that’s not the main issue here. My concern is the lack of communication and transparency throughout the process.

The product page clearly stated an “up to 8 weeks” processing time, yet my order took over 10 weeks and only appeared to be dispatched after I chased it. Receiving a dispatch notification just 1 hour after following up understandably gave the impression that the order may have been delayed or overlooked, which is disappointing.

While I appreciate that imperfections can happen, this was not communicated at any point during the process. A proactive update or acknowledgment of the delay would have made a significant difference to the overall experience.

Referring customers back to terms and conditions instead of offering a genuine apology or taking accountability does not reflect good customer service, especially when expectations set on the product page were not met.

I hope this feedback is taken on board to improve communication for future customers.

Quick delivery and lovely products made with love and care. Cannot wait to purchase more from the collections

Had a great experience. Not an arty person at all, but as a group activity this was great fun. Everything was supplied and we were only limited by imagination (and ability in my case)

Every detail that went into this is incredible. I had the drop marked on my calendar for months and was so excited to finally get a custom jewelry tray of my pups, and it did not disappoint. I absolutely love it!!

I have two Australian Shepherds (just welcomed my second puppy!), and they mean the world to me, so having something this personal is really special. You can tell so much care goes into everything, from the thoughtful packaging to the overall aesthetic you see on her Instagram. It’s all beautifully done.

Truly a 10/10. I’d absolutely recommend it, especially as a meaningful gift.

From the shipping process to the handwritten envelope with my name on it, to the product itself which is my absolute dream come true mug, I could not be happier. For me, a coffee cup is not just a vessel to hold a drink, but rather, it is a feeling of warmth, comfort and peace. This mug will give me that every single time I use it and I will feel all the love that was put into making it!!

The most beautiful mug!!! Obsessed with it. Will definitely be buying more xx

I absolutely love my mugs from naetive (all 7 of them). They’re so special and incredible well designed, made and packaged. The personalised ones take slightly longer to deliver, but this is of course because they’re handmade - but the website is clear how long it will take for them to be delivered. Super happy and will not be buying mugs from anywhere else!

The team has been so lovely i made a mistake when ordering and they sorted it out quickly. My beautiful mug has now been delivered and it is gorgeous 💖

We absolutely love our mugs from Naetive! Mollie is incredibly talented and you can feel the care and craftsmanship in every piece. Each mug is beautifully handmade but our custom pet mug is truly something special, it's so detailed, so thoughtful and just fabulous!

The entire process from start to finish was a joy: great communication, clear updates and so much care put into bringing the design to life. These mugs aren’t just functional, they’re little works of art that we use every day. We adore them and couldn’t recommend Naetive more highly! Deciding on what to order next...

Bought my mum a mug with our two dogs in it and she is so happy with it. She sends me a picture every day to show me her little ceramic dogs drowning in her coffee, which she finds hilarious.
Beautiful products and really lovely customer service, I wouldn't hesitate to recommend.

I ordered 2 mugs for my gfs birthday and the quality of the mugs where unbelievable, really happy with the order and will be ordering again.

Refreshing marketing/advertising was the first thing that struck me about this company. I came across it on instagram and was immediately interested. I bought a mug after browsing and waited. Not long after, the mug arrived and I haven’t stopped using it since. Amazing quality and very creative designs catered to your needs.

So so happy and impressed with the product and the service! I live in Australia and have 7 mugs now. Never had any issues with delivery, quality and design. Great functional art. Highly recommend.

Really awful experience with this company, I really wish I could give them less than a one star!!

I ordered a custom made cereal bowl on the 9th of September and waited the 8 weeks I was advised it would come in before reaching out. I was told it would be a few more weeks, it never came.

I then emailed again on the first of December, I was told there was a technical problem and the order wasn’t processed and i would be on priority for it to come in 2 weeks and that I would get a free gift as a sorry. The bowl then arrived 2 weeks late but did not include the free gift. When looking at the bowl I was overall just really underwhelmed, compared to the pictures online and instagram it look so rushed and and not at all what I had hoped for, it also had a crack on the inside that was quite deep which to me made the bowl unusable.

I contacted the company who said they agreed this was not good and slipped their quality testing. The offered me 30% off or a full refund if I sent the item back.
This just absolutely shocked me because as a customer so many things have gone wrong with my order and you want me to send it back to you when the item sent to me isn’t even fit for purpose. I have gone back and forth with them a few times now and they have refused to refund me unless I send back the item even though they fully agree the item is unusable.

Just shocking to see a small company like this not care about their customers whatsoever.

Bought mugs for my girlfriend at Christmas.
Extremely happy with the quality and detail. I would 100% recommend to a boyfriend looking to get their partner a gift.