mytyres.co.uk Arvostelua 

Awful - avoid at all costs

I contacted MyTyres before placing an order for a complete wheel and tyre package. I specifically asked them to confirm the exact wheel fitment, offset, centre bore, TPMS availability and correct wheel fasteners.

I received an automated acknowledgement but, despite waiting 4 days never received a response from a member of staff.

I ultimately placed the order elsewhere after receiving detailed assistance by telephone from another supplier.

I was disappointed that I couldn't get the technical information needed to confidently place this order.

Im giving this review 1 star and even that is way to much.

DO NOT USE GO ELSE WHERE.

All started very positive with the price and then thats where it stopped. No customer service at all
No delivery date given
after me chasing they told me the tyres had been delivered, but checking with the garage and confirming with CCTV tyres had not.

Had to go back and fourth with their AI system no human interaction at all.

Requested a refund for my purchase and over 15 days Ive been chasing as to where the refund is.

Horrible/horrific/appoauling non existent customer service.

DO NOT USE GO ELSE WHERE.

Seen alot of bad reviews about this Company on here. Put me off soon as i ordered from them after reading the reviews. But can honestly say i have had no problems at all. My tyres come well before the due delivery date within 5 day's. All confirmation was made by email to me on the next steps. Had them fitted today with no issues. Would i order again 100% yes.

Delivered wrong tyre after 3 weeks. Impossible to contact them. Automated chat said contact the courier to return. (At my expense for your error)
Avoid.

The one tyre I ordered did not arrive when stated. Mytyres/ 123tyres/ Delticom has been impossible to contact by phone and has not responded to email requests for updates. have had to contact credit card company to reclaim payment.

Order and deliver all went perfectly well. Very pleased.

This is my second order this year at mytyres.uk and both was delivered on time with no issues. Good prices, good quality, on time , I'm customer from 2019 . Never had a problem, Thank you .

SCAMMING SITE ORDER CANCELLED AND NOT REFUNDED AFTER TWO WEEKS. HOW LONG I HAVE TO WAIT? NEVER ORDER FROM HERE.

You place an order then provide your credit card but then want you to transfer the money to their bank. This is not the way to do business, once you have provided your credit card details that should be enough. Unable to call the retailer
I had to cancel the order

Avoid!
You have been warned!

⭐ 1 star — Absolutely terrible service

My one tyre took 20 days to arrive, being shipped from Germany to their UK warehouse and then to me.

Returning it was just as bad — 2 weeks before it was collected, followed by another 5 weeks waiting for my refund. I eventually had to get my bank involved, and the initial refund email turned out to be fake/misleading.

No human customer service either — just a useless chatbot.

One tyre, nearly two months of hassle. Absolutely shocking.

AVOID AVOID AVOID AVOID AVOID. TOOK THE ORDER AND AFTER NO DELIVERY 14 DAYS LATER AND 4 EMAILS THEY CANCELLED THE ORDER WHILE STILL ADVERTISING THE TYRES IN STOCK. THIS COMPANY WILL WASTE YOUR TIME GUARANTEED.

Been waiting almost a month for the tyres and they still haven’t arrived. Would never buy tyres from them again.

Subject: URGENT: Missing tire from shipment since September 4th - Order RD 57538290
Dear Customer Service Team,
I am writing to express my strong dissatisfaction regarding the resolution of my order. I have been waiting for my missing tire since September 4th, which means this issue has already been dragged out for nearly a month.
Receiving a notification now stating that the delivery is delayed by another 2 to 3 working days due to depot volumes is completely unacceptable given the history of this shipment.
Please note my details:
• Order Number: RD 57538290
• Customer Number: 2856625
• DPD Parcel Number: 01305259624196
I do not wish to cancel the order because I still urgently need this tire to complete my set. However, I expect you to prioritize this shipment immediately. Please contact the intermediate depot directly to locate my package and ensure it is dispatched without further delay.
I request an immediate update on the exact location of my tire and the definitive delivery date.

I ordered 4 tyres they delivered 3 in two weeks and other one delivered 1 months late,so I have to buy another pair off tyres for Moti to pass,because tyres I ordered come very late, so don't waste your time with this company is not worthe.

I received my order 11 weeks after payment and placing my order. This Company based in Germany are running a Complete AI, Based Company, which if they are Honest is the most stupid thing to do , the phone number is AI controlled and If you are stupid enough like me to place an order with this Company. You can spend some of your Precious Time , educating this AI to do its job, The Tracking is useless till the U.K. Courier Company gets hold of the goods, in my case this took Nine out of Ten Weeks before that happened, about this time I got a email telling the reason for my delay, No apology for delay , just that my original order after about two weeks had been sent to me but arrived back at their Depot undelivered, that shallowed the first Six Weeks , then all this without informing me till I received the email informing that all the goods numbers had changed so that was some of my not being able to track my order. At last I received my Order 4 days after I was told would be the last day of delivery.

Ordered on 22-Oct, delivered 1 week later today on 30-Oct. Wanted to share this as these guys provide really good tyres (Michlen in our case) for competitive prices. I've checked TrustPilot shortly after realising that advertised 2-4 day UK delivery is a bluff, however, kept waiting. This was my 2nd order with Mytyres, previous back in 2017.

Although prices are keen, the lack of human customer service is absolutely shocking. One tyre came from the UK and three from Germany, and they did not reach their one to two days delivery time. To not be able to get through to a human in this day, age is absolutely terrible inexcusable. Avoid at all costs!

Order placed on 21/09, cancelled 5 minutes later due to a mistake. Received email confirmation that order #57650202 was cancelled and refund issued.
> Today is 28/09 - 7 days later - and still NO refund on my account.
> Customer service does not answer emails, phone lines dead. Had to buy tyres elsewhere for my Mercedes W221.
> This is holding my money hostage. Will file chargeback tomorrow.
> Terrible experience.

I ordered this tyre on 7th September, required for the MOT on the 21st of September, I've had to buy elsewhere and your still saying delivery on 7th October!!!! Despite showing it as in stock at the time of purchase.
Very poor service!
No way to email and will not except a poor survey rating!
KEEP CLEAR