MysteryFootball Arvostelua 

Vastaus yritykseltä MysteryFootball

13.8.2026

Thanks for the feedback! Sorry to hear you received a team you’ve had before.

If you added the team to the comment box on your order to let us know you’d already received it, please get in touch with us and we’ll arrange a free exchange for you.

Either way, you’re more than welcome to arrange an exchange through our returns portal if you’d like another mystery!

Vastaus yritykseltä MysteryFootball

13.8.2026

Thanks for the feedback! Our European Mystery Box can contain a shirt from any European club, from some of the biggest names to smaller and lesser-known teams across the continent, so Spanish second-division and French teams would be within what you can receive.

If you’d like us to double-check that you received the correct products, please send our customer service team an email with your order number and photos of the shirts received and we’ll happily confirm this for you.

Vastaus yritykseltä MysteryFootball

13.8.2026

We’re sorry to hear this, especially as we weren’t able to meet the preference you added to your order.

Please get in touch with our customer service team and we’ll be happy to look into this for you. Alternatively, you can arrange an exchange directly through our Returns Portal if you’d prefer another mystery shirt.

Vastaus yritykseltä MysteryFootball

13.8.2026

We’re really sorry to hear about both of these issues.

If you’ve received the same team twice, please get in touch with our customer service team so we can check the notes on your previous orders and help with an exchange.


The logo coming away after washing is also something we’d definitely like to look into. Please send us your order number and some photos of the affected shirt and we’ll get this sorted for you.

Vastaus yritykseltä MysteryFootball

13.8.2026

We’re really sorry the shirt arrived with a security tag still attached – this certainly shouldn’t have happened.

Please arrange the return through our Returns Portal and make sure you select the correct return reason relating to the fault/security tag. You will not be charged for the return, and we can get this resolved for you.

Apologies again for the inconvenience.

Vastaus yritykseltä MysteryFootball

7.8.2026

Thanks so much for the amazing review, Lucy! ⭐️ We’re really pleased to hear you’ve had such a great experience with us and have been happy with the shirts and our customer service. We really appreciate your continued support! ⚽️💙

Vastaus yritykseltä MysteryFootball

7.8.2026

Thanks so much for the 5-star review! ⭐️ We’re buzzing to hear you love your shirt and that it’s become a new favourite! ⚽️ We can’t wait to see what you get next time! 🙌

Vastaus yritykseltä MysteryFootball

7.8.2026

Thanks for updating your review, and we really appreciate your patience while we got this sorted. We’re sorry again for the initial delivery issues, but we’re glad our team was able to investigate what had happened and get your box back out to you quickly.

Great to hear you’re happy with the Man City shirt too — definitely a brilliant pull! ⚽️🙌 Thanks again for giving us the opportunity to put things right.

Vastaus yritykseltä MysteryFootball

7.8.2026

Hi, we’re really sorry for the frustration caused here. As discussed with you directly, the delivery photo provided by Royal Mail shows the parcel being left at a property that you’ve confirmed is not your address.

We’re currently working with you to investigate this and get the issue resolved, and our customer service team will continue to assist you directly until we have an outcome.

We completely understand how frustrating it is when a parcel is marked as delivered but hasn’t reached you, and we appreciate your patience while we work to put this right.

Vastaus yritykseltä MysteryFootball

4.8.2026

We're disappointed to see this review, as it is inaccurate.

To clarify, your order wasn't delayed because we'd sold stock we didn't have. Your order contained 9 x Premium Mystery Football Shirt Boxes in size Large, and at the time we came to pack it, we didn't have nine different Premium L shirts available. Rather than send duplicate shirts within the same order, we placed your order on hold to protect the quality of your purchase.

We did contact you to explain this and let you know your order was on hold while we awaited a restock. We appreciate you may not have seen that email before getting in touch.

We understand the delay was frustrating, particularly as you selected next-day delivery, and we apologise for that. However, our priority was to ensure you received nine different Premium shirts rather than compromise the order by sending duplicates.

If you'd still like to discuss your order, please contact our customer service team and we'll be happy to help.

Vastaus yritykseltä MysteryFootball

4.8.2026

Thank you so much for taking the time to leave such an amazing review!

We're really pleased to hear you've had such a positive experience with us, especially after being let down elsewhere. It means a lot that your friend recommended us and that we've been able to live up to your expectations.

We're also glad we could accommodate your order notes and make sure you received shirts that suited your preferences. We always do our best to take those requests into account, so it's great to hear it made a difference.

Thanks again for your support - we really appreciate it and hope you continue to enjoy your future mystery shirts!

Vastaus yritykseltä MysteryFootball

3.8.2026

We're sorry to hear you were disappointed.

Our Mystery Footballs contain official, licensed footballs from leading manufacturers such as adidas, Nike and Puma. As with all official sports equipment, retail prices can vary significantly depending on the retailer, promotions and whether a particular model has been discounted since its original release.

If another retailer heavily discounts an item, this doesn't change the fact that it's an official, genuine football from a leading brand, or change the value of our Mystery Box.

We appreciate your feedback and are sorry the ball you received didn't meet your expectations.

Vastaus yritykseltä MysteryFootball

3.8.2026

Thanks so much for your fantastic review!

We're delighted your son was so pleased with his Olympique de Marseille shirt, and it's brilliant to hear it sparked a conversation about the club and legends like Chris Waddle -that's exactly what Mystery Football is all about.

We really appreciate your support and are so glad you've had a great experience with us. We hope the next mystery shirts are just as exciting, and thank you again for choosing us for your gifts! ⚽😊

Vastaus yritykseltä MysteryFootball

3.8.2026

We're sorry to hear your son was disappointed.

Our Mystery Football Boxes are selected completely at random, so while we always do our best to provide a wide variety of clubs, it's possible to receive shirts from the same country across separate orders.

We can accommodate requests to avoid specific teams or certain leagues (such as the Premier League), but we can't guarantee a particular country or continent, unless ordering one of our more specific Mystery Boxes, for example the European Mystery Football Shirt Box.

We appreciate your feedback and hope you'll consider giving us another try in the future.

Vastaus yritykseltä MysteryFootball

3.8.2026

Thank you so much for your kind review!

We're delighted to hear you've ordered from us several times and that you've been happy with both the shirts and the service. It's great to know the shirts have been so well received.

We really appreciate your continued support and look forward to sending you many more mystery shirts in the future! ⚽😊

Vastaus yritykseltä MysteryFootball

3.8.2026

We're sorry to hear you feel this way.

The duplicate sent as part of your subscription was our mistake, and we apologised for this and provided a free returns label so we could resolve it.

However, the replacement shirt was processed as a separate exchange order rather than part of your active subscription. As with all one-time orders, we don't carry over subscription order history, and no order notes were included with the exchange request.

We do keep track of shirts sent through active subscriptions, but standalone orders and exchanges require any teams or previous shirts to be noted in the comments box at the time of ordering.

We're sorry this experience didn't meet your expectations and appreciate your feedback.

Vastaus yritykseltä MysteryFootball

3.8.2026

We're sorry to hear you were disappointed with your Mystery Football Box.

The concept of our boxes is that every shirt is a genuine mystery, and we source official, licensed shirts from clubs and national teams all over the world. That means you can receive shirts from well-known clubs or lesser-known teams alike - that's part of the experience.

We don't publish a definitive list of every brand or manufacturer we stock, as our inventory is constantly changing. The brands shown on our website and marketing are examples rather than an exhaustive list.

We're sorry the shirt you received wasn't to your taste, but receiving clubs from across the footballing world is exactly what our Mystery Football Boxes are designed to offer. We appreciate you giving us a try.

Vastaus yritykseltä MysteryFootball

3.8.2026

Thanks for your feedback.

As our shirts are selected at random, it's possible to receive shirts from the same country more than once.

For future orders, we'd recommend using the comment box at checkout to let us know which specific teams you've previously received or would like to avoid. That helps us avoid sending duplicate teams wherever possible.

Thanks for your feedback, and we appreciate you giving us a try.

Vastaus yritykseltä MysteryFootball

3.8.2026

We're sorry to hear this.

We can't locate your order from your Trustpilot review alone, as no order details have been provided.

Please email our customer service team with your order number, and we'll be happy to investigate what has happened and get this resolved for you as quickly as possible.

Vastaus yritykseltä MysteryFootball

3.8.2026

Thanks so much for your amazing review!

We're delighted to hear your son loved the shirt, scarf and ball combo. That's exactly the experience we hope to create, and it's great to know everything arrived quickly too.

Thank you for choosing MysteryFootball for your first order, and we hope to surprise you both again soon! ⚽😊