They make good protein. It’s cheap as you’ll get without compromising on quality. The delivery is always a little slow though and you could end up waiting up to a fortnight for it to come.
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Bewerkt: Een pakket besteld met best grote waarde, door de bezorger gemeld als 'bezorgd in de brievenbus'. Dat past niet eens. Klantenservice heeft tot 3x toe gemeld dat het onderzoek is gedaan en... Näytä lisää
Yritys on vastannut
I really like the Peanut Butter Powder with Stevia. I have just received my second order and I am disappointed to find that is short dated. The 'best before ' date is the end 08/26. My first order wa... Näytä lisää
Yritys on vastannut
Well what a shocking experience I have been using this company for 18 months. So would consider myself a valued customer apparently not. Made an order online 10 minutes later realised I had ordered w... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yhteystiedot
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, Yhdistynyt kuningaskunta
- 0161 813 1487
- myprotein.ie
3,0
Keskitasoinen
11 t. arvostelua
Pyytää asiakkailta arvosteluja
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Vastaus yritykseltä Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Here we go AGAIN! Rubbish courier service
02/05/24 - Update. I received the below reply from My Protein this morning.
"We have contacted relevant departments to assist in investigating the situation of the package. If there are any updates, we will inform you as soon as possible."
It just is not an acceptable reply when all I want to know is when will my order be delivered. It has not even been processed by EVRI yet. Absolutely shocking service.
-----------------------------------------------------------
Here we go AGAIN!! Great products, but my order is still saying 'Parcel carrier label created' which means there's no sign of it moving from the depot (took over a month for delivery in the past). This issue has been raised with MyProtein but I get the usual lip service nonsense and nothing happens! Why do MyProtein continue to use EVRI as a courier. This happens every time I have made an order. I'm sick of it and so annoyed again.
1. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Myprotein
Hello Dee,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a message via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Vastaus yritykseltä Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Shocking delivery
Great product. Shocking delivery for the third time my order is delayed 4 days so far. No sign of it moving from the depot. Has been previously raised with myprotein and they never resolve it going forward.
19. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your Trust Pilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
Delivery standards unacceptable
The customer service agents are fantastic.
The company delivery is awful.
1st issue - discount didn't apply when the order was made (bought on sale)
2nd issue - order took a month to deliver after fastway didn't attempt to deliver and returned to myprotein.
3rd issue - fastway finally delivered but destroyed box and left on doorstep.
17. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your Trust Pilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
Very fast delivery , great product
Very good delivery time , great price and great website
18. huhtikuuta 2024
Vastaus yritykseltä Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Didn’t receive one of my items and item…
Didn’t receive one of my items and item took too long to come very disappointed. My hard earned money was put to waste very upset abiut all of this.
11. huhtikuuta 2023
Vastaus yritykseltä Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sam
Order placed three weeks ago
Order placed three weeks ago. First delivery was returned to myprotein by fastaway due to damaged package. Requested the the same items be sent again. Over a week later tracking shows the new package is also damaged and has be returned to my protein. Disgraceful that they chose to use the worst delivery company within Ireland to deliver their orders and no compensation offered
8. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Myprotein
Hello J Cooke,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a message via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Fantastic delivery
I needed the snacks fast so ordered on Tuesday afternoon paid €12.99 for delivery and delivered next day from Poland.
4. huhtikuuta 2024
Vastaus yritykseltä Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
My Protein Nightmare: A Saga of Ineptitude
My Protein? Ha! More like "My Poisonous Protein"! This abomination of a company couldn't navigate their way out of a paper bag, let alone handle the basic task of fulfilling orders. And their chosen courier, Fastway? It's as if they hired a troop of blindfolded monkeys to handle deliveries. It's been a month since I placed my order, only to have it vanish into thin air without a trace. And what do I get in return? Generic, mind-numbing emails that offer no solution and not a single shred of accountability. Do yourself a favour and avoid this circus of ineptitude masquerading as a business. Unless you enjoy playing the fool while they laugh all the way to the bank, steer clear of My Protein and their disastrous partnership with Fastway!
Re response below:
What a load of rubbish! There's no such thing as messaging on Trustpilot, and your blatant lies only add insult to injury. Instead of owning up to your failures, you continue to peddle falsehoods in a pathetic attempt to save face. Spare me the charade and provide a legitimate solution, if you're even capable of such a thing. Your lack of accountability is truly astounding.
2. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your Trust Pilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
Vastaus yritykseltä Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Vastaus yritykseltä Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Majority of products out of stock.
25. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sam
Vastaus yritykseltä Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Love My protein! 😍
Ordering from My protein is so easy and quick, got my stuff in 24 hours! Products are good, especially love the protein whey isolate as I’m not keen on the texture and flavour of protein powder in things. But flavours selling out too quick, please make more! 😍
21. maaliskuuta 2024
Vastaus yritykseltä Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Vastaus yritykseltä Myprotein
Hi Matthew,
We are really happy to see this feedback from you and thank you for this review.
If you will have anything that you will need any help within the future, please do not hesitate to contact our customer service team through your online account and we will help you.
Have a lovely day.
Feedback team
Vastaus yritykseltä Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Absolutely the worst customer service I…
Absolutely the worst customer service ever!!They sent me product which had different ingredients than described on website.I tried to replace / return it since month already but customer service keep saying that it has to go through QC team first.Internal procedures in cost of the consumer and still didn't provide any solution
.what a joke.AVOID!!!
RE Below: There is nothing like direct inbox in Trustpilot so no, no one actually wrote any message
23. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your Trust Pilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
Vastaus yritykseltä Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
"incompetent is being polite"
"incompetent is being polite" Hi Lulama, first of all i asked for no delivery by fastway couriers, and what do you do? send it out with fastway couriers, and it gets returned. Then you do the exact same thing again after all the emails i sent to you telling you that fastway won't deliver because of court proceedings against them, and you still ignore me, and what i requested. It looks like you are the most incompetent shop i have ever dealth with over the net. kindly delete the account as i want nothing more to do with incompetent people. i have wasted so much of my time with you, and you don't still listen to whats being said to you. ill deal with the matter the way you deserve it to be handled. "incompetent is being polite" delete the account.
12. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Myprotein
Hi Pat,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Ben
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