Very nice experience with this support. It's a very nice human communication, understanding and responding. Not some very bad AI :S And this support even human level has been very very good and supp... Näytä lisää
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I signed up for a trial for less than $9.99 to test the program. The next thing I knew, I was billed $49 for what I assumed must be an annual subscription. A month later, I received another $49 billi... Näytä lisää
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I am blown away by the quick response I received from Caroline. I was shown kindness and compassion with the issue l was having with my account. I was very impressed with Caroline's support in making... Näytä lisää
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I didn’t know why I was paying $70 a month for what I thought was a onetime life purchase. It turned out I had 2 accounts. One I was paying monthly for. It’s a shame the app didn’t realize earlier how... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Caring for plants doesn’t have to be complicated—that’s why we created PlantIn. It’s more than just an app; it’s your go-to helper for keeping plants happy and healthy. Whether you’re a beginner or a seasoned plant parent, PlantIn has tools to make plant care simple and fun. You can identify plants instantly, set up custom care schedules, and even get expert advice when your plants need a little extra love. We’re here to make your plant journey stress-free. Visit myplantin.com or download the app to explore everything PlantIn has to offer. Need help with watering? Want to know why your leaves are turning yellow? We’ve got you covered with easy-to-follow tips and advice. We also love hearing from you—every PlantIn app review helps us grow. Got suggestions or even complaints? Don’t hold back! Your reviews and ideas help us make PlantIn better for everyone. At PlantIn, our goal is simple: to help your plants thrive while making plant care easy and enjoyable for you. Download the app today and discover how fun and stress-free growing happy, healthy plants can be! 🌱
Yhteystiedot
Florinis 7, Greg Tower, 1065, Nicosia, Kypros
- trust@myplantin.com
- myplantin.com
4,3
Erinomainen
459 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Customer service was prompt and…
Customer service was prompt and helpful. My problem was solved.
7. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PlantIn app
Thank you so much for your kind feedback, Deborah! 🌱
We’re really glad to hear that our customer service team was prompt and helpful, and that your problem was resolved. Providing quick and supportive assistance is always our goal.
Happy growing! 🌿
PlantIn Team
Great Support
I needed assistance from customer service via email. I received a response within 5 to 10 minutes every time. Their customer service is second to none. I've never had any companies customer service response so quickly. They resolved my problem with professionalism and kindness.
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PlantIn app
Wow, thank you so much for such wonderful feedback, Kay! 🌱
We’re truly happy to hear that our support team could respond so quickly and assist you with professionalism and kindness. Providing fast and caring help to our users means a lot to us, so your words really made our day. We’re also glad we could resolve your issue smoothly.
PlantIn Team 🌱
Satisfied
You answered and canceled this subscription without any hassle. Thank you!
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PlantIn app
Thank you so much for your kind message, Carol! 🌱
We’re really glad to hear that the cancellation process was quick and hassle-free for you. Our team always aims to make things as smooth and straightforward as possible.
Wishing you all the best!
PlantIn Team 🌿
Cancellation
Immediately received respond and refund for cancellation
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PlantIn app
Thank you for your feedback, Gina! 🌱
We’re glad to hear that your request was handled quickly and that the refund was processed promptly after cancellation. Our team always aims to make the process as smooth and stress-free as possible.
Take care and happy growing!
PlantIn Team 🌿
Customer service is excellent!
Customer service is excellent. Listened to me, the customer. Very satisfied with resolution of issue. I will use their app/service in the future, but not for now. Thank you to all involved!
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PlantIn app
Thank you so much for your fantastic feedback, Linda! 🌟
We’re delighted to hear that our customer service truly listened to you and provided a resolution that left you satisfied. It means a lot to us that you had a positive experience, even if you won’t be using the app for now.
A big thank you from our entire team for sharing your kind words!
PlantIn Team 🌿
Good Response from Customer Services
My query was answered and customer services were very helpful.
4. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PlantIn app
Thank you so much for your wonderful feedback, Kathy! 🌟
We’re thrilled to hear that your query was answered and that our customer service team was helpful. Our team works hard to provide friendly and effective support, and your kind words mean a lot to us!
We’re always here whenever you need us!
PlantIn Team 🌿
Good customer service
Good customer service. Responding promptly, and resolving the problem
4. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PlantIn app
Thank you so much for your amazing feedback, Teresa! 🌟
We absolutely love hearing that you found our customer service prompt and helpful! Our team works hard to respond quickly and resolve issues, and your kind words truly mean a lot to us.
We’re always here whenever you need us!
PlantIn Team 🌿
Buonasera non acquistate nessun periodo…
Buonasera non acquistate nessun periodo di prova perché dal quel
Momento la fantomatica PLANTIN vi ruba i soldi dal vostro conto senza aver richiesto nessun abbonamento dopo averti preso i tuoi soldi la l’oro politica di rimborso non esisiste come vogliamo definirli questi questi soggetti della PLANTIN ( delinquenti e ladri)
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PlantIn app
Dear Giovanni,
We’re sorry to hear about your frustration and understand how concerning unexpected charges can feel. However, we would like to clarify that subscriptions only activate according to the terms agreed to at sign-up, including automatic renewal details outlined during the trial registration process.
If a charge occurred and you believe it was in error, we encourage you to contact our support team at trust@myplantin.com directly so we can review your account, confirm the subscription status, and issue any applicable refund. We are committed to resolving concerns fairly and transparently.
PlantIn Team 🌱
They fixed my issue very fast
They fixed my issue very fast and , were nice about it
1. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PlantIn app
Thank you so much for your feedback, Samuel! 🌟
We’re glad to hear that your issue was fixed quickly and that our team was kind and supportive throughout the process. Providing fast and friendly service is always our priority!
We’re here anytime you need us!
PlantIn Team 💛
Plantin Scam!
When I signed up for Plantin it was on an ad which took me to their website. Used my credit card thru ApplePay. Was prompted to download the app on Apple’s App Store which I did. They charged the credit card the day I signed for the $9.99 3 day “free trial” 2/11 and then a larger amount of $49.99 on 2/14. Emailed them and they said they would cx subscription but could not refund me. Then I later found out they had charged me 2X thru Apple Subscriptions on 2/15 & 2/22 which duplicated the first credit card charge and was AFTER they assured me they cancelled on their end and would not put thru anymore charges! So they were actually double-dipping in their charges to me! What was supposed to be a 3 day free trial turned into $81.16 between the 2 payment methods. I had no knowledge they were billing 2 different payment methods. In addition they offered me a year’s subscription free and to contact them if I was interested, but no response. On Apples’ subscription area, they show a a whole list of subscription pricing for this company, too. All different rates for the same lengths of times! The company’s phone number doesn’t work and they no longer respond to emails. I am pursuing refunds thru Apple Subscriptions & the credit card now. They have been very helpful in resolving this. Stay away from Plantin! They are scammers!
11. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PlantIn app
Thank you for taking the time to share your detailed experience, Alexandria.
We’re truly sorry for the frustration and concern caused by the charges you described. Our platform aims to be transparent about all charges and subscriptions. The subscription terms and conditions, including the details of any charges, are visibly displayed on the sales screen before the purchase is finalized. We also ensure that explicit consent is obtained before any charges are applied.
We take concerns about duplicate or unexpected charges very seriously and want to ensure your case is reviewed thoroughly. We kindly ask you to contact us directly at trust@myplantin.com. Please know that our intention is never to cause confusion or inconvenience, and we do not support duplicate billing practices. We are committed to reviewing each case carefully and providing clear explanations regarding subscriptions and payments.
We appreciate you bringing this to our attention and hope to assist you further as quickly as possible.
PlantIn Team 🌱
Quickly refunded- GREAT CUSTOMER SERVICE!!!!
I did the trial with this app and it really does what it says! However, due to circumstances changing our family's finances I had to cancel my subscription! After requesting a refund and cancelation, they responded the next day and were very courteous! Thank you so much!! For those of you letting the app... enjoy it!! It is well worth it!!!
24. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PlantIn app
Thank you so much for your wonderful feedback, Crystle! 🌟
We’re thrilled to hear that you had a positive experience and that our team was able to process your refund and cancellation quickly and courteously. We completely understand that circumstances change, and we truly appreciate your kind words and recommendation.
If the time is ever right again, we’d be happy to welcome you back!
We’re here anytime you need us!
PlantIn Team 🌿
Customer service is the bomb!
23. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PlantIn app
Thank you so much for your amazing feedback, Deshon! 🌟
We absolutely love hearing that you think our customer service is the bomb! Our team works hard to provide fast, friendly, and helpful support, and your words truly mean a lot to us.
We’re here anytime you need us!
PlantIn Team 🌿
Feronique
Feronique was the only customer service person that I found helpful. I felt like a number to the other agents that I dealt with.
23. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PlantIn app
Thank you for sharing your feedback, Brianne. 🌱
We’re truly sorry to hear that some of your interactions made you feel like just a number. That’s never the experience we want for our users. Every person who reaches out to us deserves attentive, respectful, and personalized support.
We’re very glad to hear that Feronique was helpful and made a positive difference in your experience. We’ll be sure to share your kind words with her and also use your feedback to improve the consistency and quality of support across our entire team.
If there’s anything further we can assist you with, we’re here to help at trust@myplantin.com.
PlantIn Team 🌱
Great experience
The app looks like it could help me a lot. Customer service was wonderful in their response time and very helpful. Thank you.
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PlantIn app
Thank you so much for your feedback! 🌟
We’re thrilled to hear that you had a great experience and that the app looks like it could be helpful for you. It’s also wonderful to know our customer service team met your expectations with quick and helpful support.
We’re here anytime you need us!
PlantIn Team 🌱
I have never heard of you
I have never heard of you! And how you got my credit card number, I have no idea and to sit there and tell me that you can't find a subscription for me. But you can't give me a refund either? You all are nothing but a fraud. I've tried to be very nice through this, but i'm done dealing with you guys.And my Attorney will be in contact with you.
4. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PlantIn app
Dear Lonnie,
Thank you for sharing your concerns. We’re truly sorry to hear how distressing this situation has been for you. We understand how alarming it must feel to see a charge from a company you don’t recognize, especially if you believe no subscription exists.
We want to assure you that we do not have access to credit card details unless they are entered during a purchase through a secure payment processor. Therefore, we kindly ask you to contact us directly at trust@myplantin.com with the email address that may have been used, the last four digits of the card charged, the transaction date, and any reference numbers from your bank. This will allow our team to thoroughly investigate the matter and clarify exactly what occurred.
We want to assure you that we do not have access to credit card details unless they are entered during a purchase through a secure payment processor. If there has been any misunderstanding or unauthorized transaction, we are committed to reviewing it carefully and working toward a proper resolution.
We appreciate you bringing this to our attention and hope to assist you as quickly as possible.
PlantIn Team 🌱
Customer care was amazing❤️
19. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PlantIn app
Aww, thank you so much for the love, Nat! ❤️
We’re truly happy to hear that you had an amazing experience with our customer care team. Your kind words mean a lot and motivate us to keep doing our best every day. Happy growing!
PlantIn Team 🌱
It didn't do what it showed in the ad I…
It didn't do what it showed in the ad I saw.
I tried to use it a few times but it just isn't for me.
19. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PlantIn app
Thank you for sharing your feedback. 🌿
We’re sorry to hear that the experience didn’t match what you expected from the advertisement. That’s certainly not the impression we aim to give. We always strive to present our features as clearly and accurately as possible so customers know what to expect before getting started.
We understand that not every service is the right fit for everyone, and we appreciate you giving it a try. If there’s anything specific that felt unclear or didn’t work as anticipated, we’d truly value the opportunity to learn from your experience.
Thank you again for taking the time to share your thoughts.
The Team 🌿
Prompt positive response.
Prompt positive response with explanation of reasons for the resolution.
19. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PlantIn app
Thank you for your thoughtful feedback! We’re glad to hear that you received a prompt and positive response, along with a clear explanation for the resolution.
Providing timely support with transparency is very important to us, and we’re happy it made a difference in your experience.
PlantIn Team 🌱
quick response So far Im liking…
quick response So far Im liking Plantin app
16. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PlantIn app
Thank you so much for your feedback, Toni! 🌱
We’re happy to hear that you received a quick response and that you’re enjoying the PlantIn app so far. That’s exactly the experience we aim to provide!
If you ever need any help along the way, we’re always here for you. Happy growing! 🌿
PlantIn Team 🌱
Vastaus yritykseltä PlantIn app
Thank you so much for your feedback! 🌟
We’re glad to hear that we were able to take quick action and do exactly what you requested. Providing efficient and reliable support is always our goal.
We’re here anytime you need us!
Plantin Team 💛
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