Very nice experience with this support. It's a very nice human communication, understanding and responding. Not some very bad AI :S And this support even human level has been very very good and supp... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I signed up for a trial for less than $9.99 to test the program. The next thing I knew, I was billed $49 for what I assumed must be an annual subscription. A month later, I received another $49 billi... Näytä lisää
Yritys on vastannut
I am blown away by the quick response I received from Caroline. I was shown kindness and compassion with the issue l was having with my account. I was very impressed with Caroline's support in making... Näytä lisää
Yritys on vastannut
I didn’t know why I was paying $70 a month for what I thought was a onetime life purchase. It turned out I had 2 accounts. One I was paying monthly for. It’s a shame the app didn’t realize earlier how... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Caring for plants doesn’t have to be complicated—that’s why we created PlantIn. It’s more than just an app; it’s your go-to helper for keeping plants happy and healthy. Whether you’re a beginner or a seasoned plant parent, PlantIn has tools to make plant care simple and fun. You can identify plants instantly, set up custom care schedules, and even get expert advice when your plants need a little extra love. We’re here to make your plant journey stress-free. Visit myplantin.com or download the app to explore everything PlantIn has to offer. Need help with watering? Want to know why your leaves are turning yellow? We’ve got you covered with easy-to-follow tips and advice. We also love hearing from you—every PlantIn app review helps us grow. Got suggestions or even complaints? Don’t hold back! Your reviews and ideas help us make PlantIn better for everyone. At PlantIn, our goal is simple: to help your plants thrive while making plant care easy and enjoyable for you. Download the app today and discover how fun and stress-free growing happy, healthy plants can be! 🌱
Yhteystiedot
Florinis 7, Greg Tower, 1065, Nicosia, Kypros
- trust@myplantin.com
- myplantin.com
4,3
Erinomainen
458 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Kein Abo, wird trotzdem Geld eingezogen
Ich habe Ende Januar grad einmal ne Pflanze gescannt, und 6,99 € bezahlt; nicht dass ich wüsste, dass ich ein Abo abgeschlossen habe; seit Februar werden 25,99 € alle paar Wochen abgebucht. Hab auch schon 2 mal ne Nachricht geschrieben, wegen stornieren o.ä. in der App zeigts kein Abo an. Es passiert nichts. Weiß net was ich noch machen soll. Nutze es gar nicht mehr.
27. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PlantIn app
Dear Ariane,
Thank you for bringing the issue to our attention. Our platform aims to be transparent about all charges and subscriptions. The subscription terms and conditions, including the details of any charges, are visibly displayed on the sales screen before the purchase is finalized. We also ensure that explicit consent is obtained before any charges are applied.
We are sorry to hear that our Customer Support Team did not meet your expectations with the cancellation, but we want to improve. Please contact us again at trust@myplantin.com, so we can rectify.
Thank you for your patience, and we truly appreciate you bringing this to our attention.
PlantIn Team 🌱
Trustworthy app.
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PlantIn app
Thank you so much for your kind words, Otis!
We’re delighted to hear that you find our app trustworthy. Building your confidence and providing a reliable experience is always our priority.
We truly appreciate your support and trust in PlantIn.
PlantIn Team 🌿
The professionalism that I was given.
What made my experience great? Well the simple fac is that all's I had to do, was reach out and explain why I needed my money back from you guys, and the lady reached right back out to me, and refunded my money. Without any hassles or hogwash. She was very professional and that's what made my experience great.
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PlantIn app
Thank you so much for your kind words!
We’re delighted to hear that your experience with our team was smooth and professional. It’s great to know that your request was handled quickly and without any hassle—that’s exactly the level of service we strive to provide.
We truly appreciate your feedback and your trust in PlantIn.
PlantIn Team 🌿
Customer care was great i got a…
Customer care was great i got a response fast
15. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PlantIn app
Thank you so much for your kind words, Naschana!
We’re delighted to hear that our customer care team was able to respond quickly and assist you. Providing timely support and making sure our users feel heard is always our priority.
We truly appreciate your feedback and your trust in PlantIn.
PlantIn Team 🌿
Customer Service #1
I really only needed the app to help me with one of two plants which it did, very well. I had a problem with being charged for extra months after I had cancelled, however a quick email to their Customer Service and everything was cleared up very quickly. Thank you for your service and if I ever get more plants I will use your app again.
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PlantIn app
Thank you so much for your thoughtful review, Sharon!
We’re really glad to hear that the app was able to help you with your plant and that our customer service team could quickly resolve the billing issue for you. Providing helpful support and making things right when needed is very important to us.
We truly appreciate your understanding and your kind words. And of course, if you ever welcome more plants into your home, we’ll be happy to help you care for them!
PlantIn Team 🌿
I noticed unauthorized charges and a…
I noticed unauthorized charges and a subscription. I was truly expecting having to dispute this even further however Tiffany's email not only showed empathy and understanding, it was informative of the situation and provided excellent customer service and resolved my situation. I am satisfied with the outcome.
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PlantIn app
Thank you so much for your kind words, Lisa!
We’re thrilled to hear that Tiffany could assist you and resolve the situation smoothly. Your satisfaction is our priority, and it’s great to know our team could provide both clarity and support.
We truly appreciate your patience and trust in PlantIn.
PlantIn Team 🌿
After my last review
After my last review, someone reviewed my correspondence and canceled "my order".
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PlantIn app
Thank you for your feedback, Billie.🪴
We’re glad that your issue was reviewed and your order was canceled as requested. Our team strives to ensure every request is handled carefully, and we appreciate you taking the time to share your experience.
We’re here anytime you need us!
PlantIn Team 🌿
Very Responsive Customer Service
I sent a message to customer service, not really expecting to get a response, as happens with most online services. I not only got a very timely response, but an offer to resolve the problem right away.
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PlantIn app
Thank you so much for sharing this, Christene! 🌱
We’re really glad our team could respond quickly and offer a solution right away. It means a lot to us to exceed expectations and make sure our users feel supported. Your kind words truly motivate our team to keep providing helpful and responsive service.
Happy growing!
Plantin Team🌿
Great service when needed.
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PlantIn app
Thank you so much for your kind feedback, Angie! 🌱
We’re really glad to hear that our support was there for you when you needed it. Providing helpful and reliable service is always our goal.
Wishing you all the best!
PlantIn Team 🌿
Subscription issues
I was helped in a timely manner, and attempts were made to settle my issue, but there was nothing to be done. I cancelled my free trial the day I got it, and it said it went through, but three days later, I was charged anyway because it didn't go through in your systems. I've since cancelled my subscription, but I'm not using the apps features, so it's a waste of my $8.95 that I needed for something else
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PlantIn app
Thank you for your feedback, Carolyn! 🌱
We’re glad to hear that our team responded in a timely manner and did their best to assist you. We’re sorry to learn about the confusion with the trial cancellation and understand how frustrating that must have been.
Your feedback is important to us, and we truly appreciate you bringing this to our attention. If you ever need further assistance, our support team will always be here to help.
Wishing you all the best! 🌿
PlantIn Team 🌱
Vastaus yritykseltä PlantIn app
Thank you for your feedback, Tonia! 🌱
We’re really glad to hear that you received a fast response and that you’re very satisfied with the support you received. Providing quick and helpful assistance is always our priority.
Wishing you all the best! 🌿
PlantIn Team 🌱
Very difficult to understand how can…
Very difficult to understand how can this things happen in a place like yours
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PlantIn app
Thank you for leaving the review, Mercedes!
We’re sorry to hear about your frustration and understand how situations like this can feel concerning. Please know that this is not the experience we want our users to have. If something unexpected occurred, we would truly appreciate the opportunity to review your case and clarify what may have happened. Our support team is always available to look into account details and help resolve any issues as quickly as possible.
Please feel free to contact us directly at trust@myplantin.com so we can assist you further. We’re committed to addressing concerns transparently and finding a fair resolution.
PlantIn Team 🌱
Contact Customer Service
I had contacted PlantIn on an issue and customer support was really helpful. I would not hesitate too contact them if you have an issue with anything. Also, really fast response from them also. I will continue to use there app..
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PlantIn app
Thank you for sharing your experience with us, Donna! 🌱
We’re so glad to hear that our customer support team was helpful and responded quickly to your request. Providing timely and supportive assistance is very important to us, and it’s wonderful to know you felt comfortable reaching out.
Thank you for your trust and for continuing to use our app — it truly means a lot to our team. Wishing you all the best! 🌿
Plantin Team 🌱
Everyone was so kind and helpful.
Everyone was so kind and helpful.
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PlantIn app
Thank you for your kind words! 🌱
We’re so happy to hear that our team was kind and helpful throughout your experience. Creating a supportive and positive experience for our customers is something we truly care about, and your feedback means a lot to us.
Wishing you all the best! 🌿
Plantin Team 🌱
The best customer service
The best customer service I've experienced in years. You really have put "customer" back in customer service.
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PlantIn app
Thank you so much for your wonderful feedback! 🌱
We’re truly delighted to hear that you had such a positive experience with our customer service.
Thank you for taking the time to share your experience with us. Wishing you all the best! 🌿
Plantin Team 🌱
She took the time to write back and fix…
She took the time to write back and fix things.
8. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PlantIn app
Thank you for sharing your experience with us, Tonya! 🌱
We’re so glad to hear that our team took the time to write back and fix things for you. Providing attentive and helpful support is exactly what we strive for, and your kind words mean a lot to us.
Wishing you all the best! 🌿
Plantin Team 🌱
Kathleen was efficient and prompt.
8. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PlantIn app
Thank you for sharing your experience with us, Cher! 🌱
We’re so glad to hear that Kathleen was efficient and prompt in assisting you. Providing fast and helpful support is exactly what we strive for, and your kind words mean a lot to us.
Wishing you all the best! 🌿
Plantin Team 🌱
As long as I get my refund
As long as I get my refund, I will be happy with my results. This contact seems to have been completely thorough and well documented.
4. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PlantIn app
Thank you for sharing your feedback, Kristy. 🌿
We’re glad to hear that the contact was thorough and well-documented. We understand that receiving your refund is important, and we’re committed to ensuring it’s processed smoothly so you can feel fully satisfied with your experience.
Thank you again for taking the time to share your thoughts. If you have any additional questions or concerns, we’re here to help at trust@myplantin.com.
Plantin Team 🌿
I didn’t use the app as I expected
I didn’t use the app as I expected, I requested a refund for the full amount via email. Response was immediate with my request being granted!
8. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PlantIn app
Thank you for sharing your experience with us, Brittney! 🌱
We’re glad to hear that our team was able to respond quickly and process your refund request without any hassle. Even though the app didn’t work out as you expected this time, we truly appreciate you giving PlantIn a try.
Wishing you all the best and happy growing! 🌿
PlantIn Team 🌱
Customer service was prompt and…
Customer service was prompt and helpful. My problem was solved.
7. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PlantIn app
Thank you so much for your kind feedback, Deborah! 🌱
We’re really glad to hear that our customer service team was prompt and helpful, and that your problem was resolved. Providing quick and supportive assistance is always our goal.
Happy growing! 🌿
PlantIn Team
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.