LumenX Arvostelua 441

Apparently they are fraud and I am wondering why their website are still there and there will be more new innocents. What can I do to shut them down?

Never received my lamps... :(

I’d rather give 0 stars!!!
They took money for some lights I’ve never received.
At first they were so friendly on the phone and responded to emails.
They make a big thing of how it’s artisan products so the manufacture takes time. I assume they string you along long enough so that it becomes too late to get the money back from your bank/ credit card!
Absolutely gutted!
I also feel sick you can still buy products from them!
I’ve reported it to my bank who I have to say didn’t seem terribly interested and have just filled in a complaint on action fraud.
I urge others to do the same as the more complaints the chances of stopping other people be ripped off 😭😭😭

j'ai commandé des lampes et un tableau que j'ai reçu avec 2 mois de retard et une facture de livraison fedex de 100€ alors que le site m'annoncait une livraison gratuite.

It's a SCAM and I felt for it too. I got two reply's from the scammer(s) when I asked when my order is going to be delivered, under the alias Sammy and Dawn. Well played and I lost 260 GBP because of it. Here you go:

Hey Joep, Sammy the founder of LumenX here.
I just wanted to send you an email thanking you for your purchase!... get excited about your art decor I’m confident you’re going to love it!
Sammy

Hey Joep,
Thank you for your email! To answer your questions I can confirm that your order is almost ready for dispatch... We can't wait to brighten up your space!
Kind regards,
Dawn

Gjorde en beställning som enligt uppgift skulle komma inom en vecka. Beställningen gjordes i slutet av juli och har fortfarande inte dykt upp. Efter många försök till kontakt har de slutat svara på mejl.

Pagato una lampada mai arrivata. Non reperibili via mail o telefono. Truffatori!

SCAM! I reported them to the police. Do not pay for anything! It will be impossible to get money back from bank! If anyone has any experience of getting a response from them please get in touch.

Ordered in September, paid in September. Wrote a mail in october where my order is and when it will be delivered - no answer.
No it is November. Still no answer nor the package:((
Do not order!! SCAM!!
Cant even reach them on Instagram or per mail

SCAM

Helt värdelöst! Fick aldrig den beställda och betalade för varan. De svarade först att den var på väg och sedan 'ghostade' de mig. Helt fascinerad att det fortfarande går att beställa varor på deras hemsida.....

Grosse arnaque
J ai commande en juillet
J ai été débité mais jamais rien reçu
Ils sont injoignables mail téléphone…. Une arnaque

It's a scam! My order of 2 sister lamps has never been delivered and contact is no longer possible afterwards. Bizarre!

Please, never put in a order with them!

Finger weg!!!! Kann mich den vorherigen Rezensionen nur anschließen!! Auf E-Mails wird nicht reagiert! Habe keine Ware bekommen!!

I wouldn't give any star normally.

I paid for a lamp many months ago and still don't have it.

This is a dishonest company who dint even stock the requests you pay for.
Stay clear of this company . They are liars

This business is an absolute scam, they don't even bother to answer to my e-mails.
Ordered a lamp on 15th of July 2023, the tracking page shows "Status: Ordered" and nothing happens since then.
Tried to reach out through the contact form and e-mail as well, after a while they've blocked my e-mail address...

I encourage everyone to report them over the "UK Police Action Fraud" webiste (use these keywords to search for the link).

At least we should give it a try!

I ordered a lamp for £70. It’s been nearly 2 months, and the lamp hasn’t been delivered, and I haven’t received a refund. The email doesn’t work, and no one responds on Instagram. There is no customer service at all. They are scammers

Like other users, I would like to report the Scam that LumenX is. I got charged and never got the product, I tried to call and email and never got a response; the email is fake. They need to shut down this website and report it to the authorities.

I have just reported fraud at the uk police. They stole my money.

This company needs to be reported. I’ve reported it on many platforms. I cannot believe the Instagram page is still running. You can’t just complain you need to report. People are getting scammed on a daily basis from all around the world. Their website looks legit, don’t be fooled!

Pagato A Luglio , Ad Agosto Mi inviano il tracking Ordine, Poi Piu Nulla .SONO DEI TRUFFATORI