I ordered a gift for my partner. The “first” package was dispatched on 16th of july and never arrived. After much attempts to contact help desk they said it was dispatched but would launch an enquiry.... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I ordered a bracelet and a charm from Frkl and both arrived in Ireland really quickly (especially considering postal strikes and hold-up in customs!) Both items were beautiful but the charm was the wr... Näytä lisää
Treated myself to some hoops with free charms. When they arrived I only had one charm. Contacted customer services as I’d assumed a packing error. In fact it was my error, I’d only added one charm to... Näytä lisää
I purchased a necklace and a few charms for my wife's birthday. The initial clasp was faulty. The customer services team went above and beyond to ensure that a replacement was sent to Ireland. Coincid... Näytä lisää
Yrityksen tiedot
Yhteystiedot
Ei ole aiemmin pyytänyt arvosteluja
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Exchange process
I ordered the mega choker necklace which I loved but I felt it was too short for me so I exchanged it and paid the extra for the mega necklace. I found the customer service team via instagram messages were exceptional and answered all my questions really quickly regarding an exchange and the steps to do this:)
The necklace is great quality and has a decent weight to it. I also have 2 of the charms bought previously which are great quality. Will definitely collect more.
Love my lobster claw!
Love my lobster claw!! So beautiful! Wish I’d got a chain for it but will definitely be buying from you again! Saw the claw in Red otherwise I hadn’t heard of you.
Will definitely be singing your praises!
Great customer service
Great customer service, we did have a slight issue with one part of our order and they resolved it no questions asked.
Very good company and would order again.
Bracelet too small
I ordered the freshwater pearl bracelet but it's tiny. Too small for my wrist so I'm sadly returning it.
Very quick to arrive
Very quick to arrive. Really good quality. Very happy. Will purchase more from this brand.
Overall dissapointed
Initial product impression is good quality, although the test with any plated jewellery will be longevity through use.
I have two gripes that will prevent me from buying again though: when I'm paying £40+ for a charm I expect them to be individually protected to prolong their life - multiple charms were in the same material storage/presentation bag. Whilst a nice bag, this does not demonstrate or assist care for the product - any self-respecting collector of jewellery knows items should be stored individually to maintain the quality.
Plus, I don't appreciate buying something in an advertised sale to receive further marketing days after advising reduced further when I've already bought.
Attention to detail demonstrates a brand considering the customer and caring about their product they want you to invest not unsubstantial money in.
Necklace
A quality product, delivered quickly and with care. Thank you.
I did not receive what I ordered
I did not receive what I ordered - the pearl drop online is on a circular gold ring the one I received was oblong. When I tried to contact Myfrkl for a refund I did not receive ant reply to my emails
Frkls customer service is outstanding
Frkls customer service is outstanding! Orders are prompt and I love their jewellery! I have quite a collection now! The charms are beautiful.
My order never arrived!
I ordered my items last March 21 and until now (April 15), I have not received them. I emailed them about this but it took them ages to reply and didn’t really explain what happened. The tracking numbers they sent me are not valid. Terrible customer service! If I could give zero star I would!
I love my bracelet but not the Custom Charges
I love, love, love the product. It is even nicer than I thought it would be. I was disappointed though to be hit with €65 worth of Custom Charges before delivery. Especially since I bought FRKL because Angela is an Irish designer. Couldn't love my piece more though!!
Dissapointed…
My daughter bought the little pearl bracelet for me as a birthday present. When I received it, it was too small. We counted the pearls on the bracelet on your site and there are 12 pearls, on my bracelet there are only 11. It is so small I think it must be a child's bracelet. She did send an email and you have ghosted her. I am so dissapointed as my husband and my other daughter bought me earings and charms from frkl as well. Unfortunately I think this may be my last purchase. Having read other reviews you don't seem to listen to your customers.
Beautiful but………….small
Bracelet is absolutely beautiful but unfortunately it is very very small. I have small wrists and it closes but doesn’t move. It needs something additional to make it bigger. Customer services were excellent and sent a replacement but it was exactly the same size. It was a gift for my mum it doesn’t even close around her wrist, she is looking into ordering an extender.
amazing customer service
I emailed asking how i could buy some extra clips to attach my charms to my necklace, and a few days later some free clips arrived in the post for me! Brilliant customer service , thanks so much. Its little touches like this that mean i'll be returning to buy again.
Love but customs charge
Love the jewellery range!!! My partner got me the half pearl half mega choker and I'm obsessed! My friend love it so I got her one for a present.
The only negative is the customs charge of 60euro with no option to purchase instore. I accidentally purchased one earring instead of a set which was my fault but I wont be buying the match due to customs charge.
Lovely necklace and charms
Lovely necklace and charms. Hope the heart comes back in stock! My prezzies sorted for a few years.
Exceptional customer service
Exceptional customer service. Extremely pretty necklace, which can be worn dressed up or down.
Never arrived and delivery charge not refunded
The candy drops I ordered for a friend’s birthday never arrived, customer service didn’t seem to know what had happened. I was refunded €72 but I had paid €80.95 including delivery so I was left out of pocket and with no product
Good Experience
I am very happy with the Frkl pieces I ordered. They are good quality and look great on! I had an issue with my second order but customer service could not have been better.
Frkl replaced an out of warranty faulty…
Frkl replaced an out of warranty faulty item with no quibble
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