mydome Arvostelua 

209
•
TrustScore 4/5 tähteä

4,1

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Totally unacceptable customer service. Does not respond to e-mails, feedback form or phone calls. Probably a scam organisation as no response given to emails or telephone messages. Faulty produc... Näytä lisää

Saanut 5/5 tähteä

Some time ago l purchased a Light Switch Timer (UK113) which provided continuous satisfaction and was 100% reliable.Unfortunately,after many years of daily operation,a small internal part broke and... Näytä lisää

Saanut 5/5 tähteä

Has made us feel that we and the house are safe and secure when we go out or away for the last approximately 10 years. Much easier to install and operate than many alternatives we have tried, an... Näytä lisää

Saanut 5/5 tähteä

Just thought I'd tell you my experience with my dome, My driveway alarm stopped working so I contacted mydome customer services. Could not be happier with their response replaced the faulty base un... Näytä lisää

Yrityksen tiedot

  1. Smartshop
  2. ja myös
  3. Elektroniikkalaitteiden tukkumyynti
  4. Tee se itse -kauppa
  5. Turvajärjestelmien toimittaja

Tietoja yrityksestä mydome

Yrityksen kirjoittama

mydome | Protect your home

mydome is a well established UK based, multi -channel consumer products brand that has built up a reputation over more than 10 years. We pride ourselves on our commitment to provide a professional and speedy service at all times, whilst maintaining the highest quality products.

When we started mydome our aim was simple, create products which are well designed, reliable and simple to use. 10 years on our focus remains on quality, innovation and our customers. We can be found on the high street, in major retailers and DIY stores throughout the country. Our products have been recognised as being reliable and innovative, having won multiple awards.

Bringing peace of mind to homeowners since 2011 and taking your home in to the future one step at a time


Yhteystiedot

4,1

Hyvä

TrustScore 4/5 tähteä

209 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 75 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 48 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,1

Kaikki arvostelut

(209)

20 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Don't waste your money

Don't waste your money , bought the double pack but only one worked called seller and eventually got email back made a promise to replace item if I couldn't fix the problem my self and then when I told them it still wouldn't work they said to return item BUT it will cost me for them to post out a
replacement ???? Don'make any sense to me 😅🤣

1. maaliskuuta 2023
Oma-aloitteinen arvostelu
mydome-logo

Vastaus yritykseltä mydome

Hi Stephen,

Thank you for your review. I am sorry you feel we have not met your expectations, rest assured our team will continue to work with you until this can be achieved.

Under our guarantee scheme mydome offers free replacements for any product that develops a fault. We do not expect our products to stop working and make every effort to ensure you are left with an item that matches your expectations and is good value for money.

Under our guarantee scheme all product replacements are sent out using an expedited postage option to ensure we resolve this issue as soon as possible.

At mydome we fully understand that a faulty item is not befitting of our brand so we send all replacements out at no extra cost to you providing you reside in the UK.

Unfortunately international orders do incur a postage cost but all our other guarantee benefits remain the same i.e. free replacement products.

We would love the opportunity to discuss this with you further and see if we can change your overall experience to a positive one.

Please reach out to our team on support@mydome.co.uk with "Trust Pilot review - [Order number] in the subject and our team will endeavour to work with you until you are satisfied.

Kind regards,
Samantha

mydome
Customer support team

Saanut 5/5 tähteä

After sales service

Unfortunately our chime stopped working after only a few weeks. No response from e-bay seller but My Dome dealt with the issue straight away and sent out a replacement. Top marks for after sales service.

15. helmikuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Communication excellent

After service is excellent senor stopped working gave instructions to try but didn't work replacing sensors, communication excellent would recommend items are really good purchase.

14. helmikuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent Service

Quality product and great aftersales service.
I broke one of the fixing brackets and MyDome had a free replacement out to me the next day. Prompt, efficient and good prices.
Great experience.

30. tammikuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Brilliant after sales customer service

Bought a MyDome driveway senor/alarm via Amazon about 7 months ago and the chime part stopped working. Tried to go via Amazom site to see if I could get it fixed/ replaced but simply no options to do so. Contacted MyDome support directly by email and they responded almost immediately to offer a replacement and also added a door bell as as goodwill gesture. So five stars for customer service. Wish other companies cared for their customers as well as MyDome team. The replacement also seems to be a much better upgraded version on the one I'd originally bought so hoping this one lasts. The system itself is great.

27. tammikuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I purchased a TV simulator after a…

I purchased a TV simulator after a recommendation from a friend. I didn’t know they existed. Great idea. I would suggest buying direct from mydome, I didn’t know where to go and ended up paying double on Amazon.

27. tammikuuta 2023
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Great customer experience.

We had been very pleased with our Mydome Driveway Sensor & Receiver until recently when it failed.
Having registered the original product, Nadeem in the Customer Services Dept. was quick to react, that responsibility and arrange a replacement. For that service its 5 stars but can only give four as the original unit failed.

16. tammikuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Brought mydome

Brought mydome
Driveway sensor
They are awesome have one at are Driveway entrance & one at the side of the house
Have different ringtone so I know which one has gone off
I have just ordered 3 more so our adult children can have them for they homes
Great product easy to install
You will be ready pleased & happy with your purchase

24. tammikuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great communications and fairplay.

Great communications and fairplay.I had issues in ordering from the website so Nadeem proposed a workaround.This is a trustworthy company and I recommend it for your security needs.

23. tammikuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent security timer

I bought the security timer for my light switch back in 2017, it has been fantastic and a great comfort when the lights are on coming into a dark hall. Sadly I lost the cradle during some house renovations, so I contacted mydome to see if I can just replace the cradle, I am pleased to say that they will do that so I can get back up and running.

20. tammikuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent customer support.

I ordered two of the MyDome driveway sensors and when I unpacked and installed them (which was incredibly easy) I discovered one sensor only maintained contact with the base unit/sounder if the ranges were incredibly short. So I contacted My Dome support who, the very same day, shipped a replacement unit to me. This is amazing service in this day and age! Furthermore, the units are excellent and way more robust and reliable than other brands I have unfortunately tried beforehand.

15. tammikuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

excellent communication

one of 3 alarms ordered had suffered a knock in postage. replaced with a new one straight away. very easy to deal with.

18. joulukuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I ordered a doorbell and a couple of…

I ordered a doorbell and a couple of outdoor sensors for my property. I was a little sceptical as the product was so inexpensive, that they would not work as well as I'd hoped. Not the case at all, they are great. I have a large plot and so the driveway sensor is quite a distance from the house. I have two chimers, one in the house and one in the office, which are both doing a great job of picking up the front door bell and the driveway sensors, despite the fact that the signal is having to penetrate some pretty hefty granite walls and some modern double glazing. First impressions excellent. Time will tell if they stand up to the harsh Scottish weather long term. Fingers crossed!

8. joulukuuta 2022
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

After saying they posted me a…

After saying they posted me a replacement, I still haven't received it . wrote 10 days ago , still saying it's on its way .

18. joulukuuta 2022
Oma-aloitteinen arvostelu
mydome-logo

Vastaus yritykseltä mydome

Hi Pam,

Thank you for your review, I am very sorry to hear you have still not received your item. It should defiantly have been with you by now. Rest assured I will continue to work to your satisfaction.

Your parcel was dispatched using Royal Mail 2nd class so should only take an estimated 3 days for arrival so I apologise it is not with you. Royal Mail are usually very reliable.

We have been told that due to the time of year the network is extremely congested and because of the continued industrial action taking place at the company the issue has become exacerbated.

As I am sure you can appreciate we as a company do everything we can to ensure parcels are are processed and shipped on time however once in the hands of the courier, in this case Royal Mail, we are at their mercy to fulfil their delivery promise as advertised.

We will continue to monitor this case and reach out to Royal Mail directly for further information. Our team will provide updates to you via email.

Once again I am sincerely sorry for the delay and please rest assured we will continue to work to your satisfaction.

Thanks Tracey

Saanut 5/5 tähteä

SUPERB PRODUCTS

I have 2 of the MyDome smoke detectors and they are very good with a 10 year life. Their small size means they are unobtrusive and can easily be positioned anywhere in the house. I also have 4 of their security timer switches which are brilliant. Their support team are very efficient and rapidly answer any queries. Thoroughly recommend this company

18. joulukuuta 2022
Oma-aloitteinen arvostelu
Saanut 3/5 tähteä

The Wireless Driveway Alarm has worked well up to November.

The Wireless Driveway Alarm has worked on and off over the year. I purchased it in September 2021.
However, in November it stopped working after a few weeks of incorrect activations I unplugged it and since then I have been trying to get some help by calling the company on 02036370856 only to be meet with the promise of a call back, which has not materialised yet.
I have the receipt for the purchase.
I have called many times.
All I am asking for is some technical help to get the system working again please.

1. marraskuuta 2022
Oma-aloitteinen arvostelu
mydome-logo

Vastaus yritykseltä mydome

Hi there Phil, thank you for taking the time to leave a review. I am sorry for the experience you've had so far, rest assured our team will continue to work towards your satisfaction.

We would love the opportunity to improve your overall experience. Please feel free to reach out to our dedicated support team so they can look into this for you.

https://mydome.co.uk/contact/

To help ensure a fast resolution please include the following details:

order number
full name
email address
contact number
full billing address, including post code.

Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster.

Thanks Laura

Saanut 5/5 tähteä

Good unit, great after sales service

This is a great little unit. After about 2 weeks I did have an issue with the base unit but customer support responded, quickly and knowledgeably and resolved my issue. Thank you.

23. marraskuuta 2022
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Poor service from My Dome

I purchased a smoke alarm from Amazon Prime in February 2022, it is a sealed non replaceable battery which is supposed to last ten years. By November the all too familiar 'chirp' sound began indicating the battery was needing replacing. I filled out the online form and added proof of purchase, this failed to send constantly and then when I called the helpline within the time and weekday stipulated, no one answered. Poor Poor Poor service all round.

22. marraskuuta 2022
Oma-aloitteinen arvostelu
mydome-logo

Vastaus yritykseltä mydome

Hi there Phil, thank you for taking the time to leave a review. I am sorry for the experience you've had so far, rest assured our team will continue to work towards your satisfaction.

We would love the opportunity to improve your overall experience. Please feel free to reach out to our dedicated support team so they can look into this for you.

https://mydome.co.uk/contact/

To help ensure a fast resolution please include the following details:

order number
full name
email address
contact number
full billing address, including post code.

Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster.

Thanks Sofia

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