Another fantastic job! This is the second time we’ve used MBB and once again are so impressed. From consultations with Emily to the fitters Stephen, Zac and their team, the whole process was seamless... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Another fantastic job! This is the second time we’ve used MBB and once again are so impressed. From consultations with Emily to the fitters Stephen, Zac and their team, the whole process was seamless... Näytä lisää
Yritys on vastannut
DONT USE THEM‼️‼️ Sub standard work by the fitter who layed floor tiles on 6mm ply, did not centre shower, splashback hanging off, upstands not flush, pvc ceiling needs replaced causting around 4... Näytä lisää
Yritys on vastannut
Met with Kelly in Glasgow showroom to discuss bathroom renovation. Kelly listened to my ideas and went to work designing everything. Was given a quote for materials and installation in under an... Näytä lisää
Yritys on vastannut
From start to finish My Beautiful Bathroom have been fantastic. We were given great advice and had an idea of how our bathroom would look on the 1st visit. We were kept up to date throughout the proce... Näytä lisää
Yritys on vastannut
At My Beautiful Kitchen all kitchens are made to order, so no two will ever be exactly the same. But each one begins its life the same way – with a blank sheet of paper and your vision. What you end up with is a finished kitchen that’s a true reflection of your personality and taste. Using the latest CAD 3D Design Software, we work with you to create your Beautiful Kitchen. First we’ll measure your kitchen, noting wall sizes, ceiling heights and services. Then we’ll have a chat and get all your ideas for your new kitchen. And we’ll give you our ideas, too. This can be done in our showroom, or if you prefer, the comfort of your own home. After that, it’s time to start planning your Beautiful Kitchen. We’ll create a 3D design of our plans. The design will show cabinets, worktops, lighting, sockets, chairs, and even some plants so the design is as real as possible. This will give you a highly accurate representation of your new kitchen. In fact, the only thing you won’t be able to do is cook in it. When you’re happy with your design, the plans are yours to keep. We are happy to email the plans over to you or print them for you so you can show them to your family and friends. And best of all… All design all comes FREE with No Obligation Whatsoever.
Glasgow, Yhdistynyt kuningaskunta
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 88 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Straightforward from start to finish for our kitchen and bathroom rennovation, both of which hadn't been updated for at least 40 years. Lots of help during the design phase to make best use of space within budget and project timing went to plan. Big thanks to Gary and the fitting team for the installation, what a transformation!

Vastaus yritykseltä My Beautiful Kitchen & Bathroom
We loved the end to end service from design through to install and completion all of which was seamless. Special thanks to Scott who was absolutely brilliant! Really hoping he will be able to do our second bathroom in due course.

Vastaus yritykseltä My Beautiful Kitchen & Bathroom
Was a very smooth project from start to finish. Good selection of choices for finishing and lots of samples in the showroom to help. Communication very smooth throughout the whole process. Building work carried out with care and attention and all finished on time to a high standard. Would definitely use my beautiful bathroom again in the future.

Vastaus yritykseltä My Beautiful Kitchen & Bathroom
We recently had our bathroom installed and are very pleased with the result. The workmanship was excellent, everything was completed to a high standard, and the installer, Steven Watson, was friendly but professional, very reliable, and kept everything tidy throughout the job. Communication was great from start to finish, and the project was completed on time. Highly recommend!

Vastaus yritykseltä My Beautiful Kitchen & Bathroom
We chose My Beautiful Bathroom because they offered a full service, including design, sourcing and vetting a fitter, and project managing the installation. Unfortunately, our experience fell far short of what was promised.
The installation, carried out by Chris S of Edinburgh Tiling & Bathrooms, took 8 days and raised concerns from the outset. During the works, we were incorrectly told there was an issue with our stopcock, which led us to call out an emergency plumber. This was proven to be untrue, and the plumber instead expressed concern about the fitter’s capability. A second fitter later confirmed there were no issues with our stopcock.
Chris returned on day 9 to address some initial problems but refused to return to fix any further issues.
The standard of installation was unacceptable. There were gaps and movement in the flooring, excessive and messy silicone, a visible gap of around an inch between wet wall panels, fixtures including the shower T-bar installed noticeably out of level, and multiple visible defects throughout. The shower door was even installed upside down, with rollers coming off the rail. We also discovered debris left beneath sections of the flooring.
Despite raising these issues immediately, communication was extremely poor. We had to constantly chase for updates, which were repeatedly met with responses such as “I’ll follow up” or “I’ll chase the project manager”, with no meaningful progress made.
It was only after seeking legal advice and making clear we would pursue the Simple Procedure process that My Beautiful Bathroom engaged properly and arranged a remedial visit, approximately 2.5 months after installation. Prior to this, many of the issues were downplayed as “snagging”.
The second fitter (Pawel) spent two days attempting to remediate the issues. While we have no complaints about his effort, he was clearly working around significant failings in the original installation.
Ultimately, the only way to achieve the “beautiful bathroom” we were promised would be to remove and reinstall large parts of the installation. Instead, we have had to settle for a finish that is, at best, acceptable.
Overall, this was a stressful and time-consuming experience that required significant effort on our part. We would strongly advise others to fully understand their legal rights and the joint responsibility that both the company and the fitter have for the final outcome before proceeding.
Update following company response:
We note the company’s response but do not agree with their characterisation of events.
Payment to the original fitter was made in good faith on the understanding that outstanding issues would be resolved, not as confirmation that the installation was complete or acceptable.
While remedial work was acknowledged early on, this was not actioned for approximately 2.5 months and only progressed following escalation on our part.
We also requested further information regarding the fitter and what vetting had been carried out, however this was not provided. We would have no issue reviewing the fitter directly if this information were made available.
Following the second remedial visit, we provided a list of outstanding issues, including items such as the shower T-bar not being level, but are still waiting on a response.

Vastaus yritykseltä My Beautiful Kitchen & Bathroom
This is the second bathroom we’ve had designed and installed by My Beautiful Bathroom in recent years and once again the service, price and delivery were great.
David and his installation team were great, nothing was too much hassle.

Vastaus yritykseltä My Beautiful Kitchen & Bathroom
I had an extension made into a kitchen, a kitchen made into a downstairs bathroom and shower room an upstairs shower put in. I thought this project would be extremely difficult to achieve but the amazing workmanship of Gary and his team of tradesmen totally transformed these rooms into something even better than I could hope for. Also thanks to the designer Ben who came to the house and was super confident in these guys,quite rightly and that the job could be done. I'd definitely recommend this company

Vastaus yritykseltä My Beautiful Kitchen & Bathroom
I have now been contacted by the company asking me to change my review of MBB! (So now changed from a 2 * to 1*)
They state that the builders are not employed by MBB so the contract is with them (even though any paperwork of costs were from MBB) and NO PAPERWORK from the installers.
So any changes that are made (on installers recommendation when you are under time pressure is OUR fault!)
I am so frustrated and stressed with the whole thing I don't want any more communication with the company as they (disowned) the whole project stating that the plans and supply were what we wanted and the installers are self employed.(AND NOTHING TO DO WITH THE COMPANY!) SO BE AWARE! and make sure you have things in writing and record ALL conversations. As for the feeling left with us from dealing with installers is ......I can't say as it would be deformation of character .
Sad/streesed and disappointed with everything.

Vastaus yritykseltä My Beautiful Kitchen & Bathroom
This entire process start to finish was first class, from the design appointment with Aga to the install. We had as much time as we needed with designing the bathroom and never felt rushed to make a decision and were provided with several catalogues to look at as well as physical samples in the store. The 3D mock-up really brought it to life and the pricing was really competitive, easily beating big brands like B&Q. The process was explained thoroughly and this gave us full confidence there would be no issues and if there was anything we had a direct number to call. Linda in particular was very helpful and reassuring, quickly assisting us with new choices after our own blunder with our measurements meant we had to make some design changes. She was patient with our (many) questions.
Our installer Stephen and his assistant arrived exactly when they said they would each day, kept a tidy work area and was very professional. The work was carried out over 5 days as quoted to us in the store and this also included taking care of an unexpected rotten floor issue that was only discovered when the bathroom was ripped out. Stephen quoted us for the repair and this was handled promptly. Once completed we were advised any snags or issues were covered in the service and we could simply give him a call and he would revisit, and true to his word he done this with no issue to resolve one or two minor snags discovered.
Overall, we’re extremely happy with the service and products provided from My Beautiful Bathroom and Stephen Watson. We can’t recommend them and their enough!

Vastaus yritykseltä My Beautiful Kitchen & Bathroom
Install team were excellent and informed us of progress every day. Work started on date and time as we were told. Work was completed to a high standard and to our satisfaction. Would certainly use again and recommend to anyone requiring a new bathroom. We found the company by a recommendation from another happy customer.

Vastaus yritykseltä My Beautiful Kitchen & Bathroom
I got my bathroom fully renovated and I am delighted with the outcome the quality of the bathroom is excellent and the fitters Pawel and euric were great did an excellent job i would highly recommend.

Vastaus yritykseltä My Beautiful Kitchen & Bathroom
I have just had my kitchen done few weeks ago . Ben and Karolina designed and Stuart and team fitted it . Stuarts team were great can’t fault them . On time, sincere and you can tell they have love and respect for their work and your property. They completed the job in 5 days .
I did take my time deciding as I did not have much faith in tradesman but I am glad I chose my Beautiful kitchens and bathroom.
Thank you to MBKB team .
Ripa

Vastaus yritykseltä My Beautiful Kitchen & Bathroom
Very happy with the new bathroom. The team were all great and down to earth.

Vastaus yritykseltä My Beautiful Kitchen & Bathroom
I'd put off replacing my bathroom due to some bad experiences with companies and tradesmen but My Beautiful Bathroom restored my faith.
Showroom experience was good with followup on design and products comprehensive and straightforward.
But the aspect of this company that exceeded all expectatiins was the outstanding team of David and Gary, who fitted everything to a very high standard and were a pleasure to spend time with.
David and Gary worked long hours, treated my home with respect and did a flawless job. Thank you so much for a stress-free experience and a beautiful bathroom!

Vastaus yritykseltä My Beautiful Kitchen & Bathroom
No responsibility or accountability taken for any issues that occur, you only need to read their responses to negative feedback to see that.
Can’t admit that an admin error has resulted in one of their trusted installers from being short on payment, due to not providing the ‘correct’ quote to me prior to contracts being signed yet providing a more expensive one to the installer and uploading as their reference. As I have told them, if they can find their communication to me of this updated, more expensive quote I will happily pay the additional. The consumer advice service has confirmed no payment is due if the invoice was never communicated to me.
The design feasibility and home checks need to be better, no space for a toilet roll holder due to positioning of towel rail, which only just had enough clearance for the door opening. But this is all the installers or my own fault apparently, because why would they have any design accountability..
4 additional boxes of tiles ordered beyond the 10% (so 6 boxes total, accurate measurements not taken) and a refund only offered as a ‘goodwill gesture’ minus a 25% restocking fee (did not accept this, sold off own accord).
I felt the initial email response to my constructive but professional written feedback was very cold and unprofessional and the overall experience has impacted the enjoyment of my bathroom.
I fully expect an argumentative response to this review but it is solely my experience, which seems to not be unique.

Vastaus yritykseltä My Beautiful Kitchen & Bathroom
Just had our bathroom done the whole experience from start to finish was amazing.
And our bathroom is lovely really happy with it would definitely recommend.

Vastaus yritykseltä My Beautiful Kitchen & Bathroom
I can't rate this company highly enough. Everything from the initial design consultation to the fitting was professional, to an exceptionally high standard and completed within the timescale. I'm delighted with my new bathroom. I'd like to thank Karolina, and Ryan and his team for planning and fitting my bathroom. If you're considering a new bathroom, you should make this company your first choice.

Vastaus yritykseltä My Beautiful Kitchen & Bathroom
Fantastic experience with My Beautiful Bathroom -we are really happy with the result! Thanks to Stephen Woods for the fast and efficient service.

Vastaus yritykseltä My Beautiful Kitchen & Bathroom
Ordered a new bathroom and I'm really pleased with the outcome. Throughout the process, from designing to fitting, I was involved in the process and as well as receiving good advice I was also able to contribute my thoughts.
The fitters were really professional and
ensured that things were done correctly
and to a high degree. Would defintely use this company again.

Vastaus yritykseltä My Beautiful Kitchen & Bathroom
Totally delighted with new kitchen from initial appointment to finish. David guided us on colour, units, handles for our units, was happy to adjust plans to meet our requirements. We were kept up to date by texts and emails re delivery. The fitters were brilliant and dealt with a couple of small issues we had. Also had follow up call with Sharon to make sure we were happy and everything was good. Glad I was recommended this company and would recommend to friends and family.

Vastaus yritykseltä My Beautiful Kitchen & Bathroom
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.