My Beautiful Kitchen & Bathroom Arvostelua 

Very happy with our bathroom installation from start to finish. Scott & his team were very friendly & efficient & kept me updated on what was happening each day. I would highly recommend my beautiful kitchen & bathroom.

Project was well organised and delivered as promised. Workmen were tidy throughout process, extremely happy with finished product. Special mention to Stephen who lead our project, he was always available and kept the communication channels open at all times, nothing was a problem.

I had an absolutely 10/10 experience with My Beautiful Kitchens & Bathrooms this month.
I didn't have a clue where to start getting my bathroom renovated but the staff at the Glasgow showroom were very friendly and knowledgeable and guided me through the design and install processes from start to finish.
The fitting team were all brilliant, it was lovely having them. They arrived exactly when they said, were really friendly, organised and professional and the bathroom has been finished to the absolute highest standard - it's stunning and feels more like a spa now!
I couldn't recommend My Beautiful Kitchens & Bathrooms highly enough especially after getting quoted for similar work at a way higher cost.
Amazing value, service and bathroom!

This feedback relates to the customer service provided by My Beautiful Bathroom (MBB).

I had a complete bathroom renovation (en-suite size) in a small flat and cost was around £6,500. This was not the cheapest quote but I was initially impressed by the glitzy showroom in Stirling and the pre installation work seemed to go well. I was a bit concerned about having to pay up front for all the goods as I knew that meant I would lose any leverage if anything went wrong. However, I put my trust in the company and their statement that “Everything is included in your quote….. You can just sit back and relax”.

The work was expect to take 5 days and I planned for the disruption. Unfortunately there were issues with damaged goods and it took 3 weeks before the work was completed. 3 items were damaged when they arrived at the flat – toilet pan, electric radiator and bathroom cabinet. It took 6 days to get replacements and when they arrived the fancy expensive cabinet was also damaged. It did in fact take 4 attempts to get a cabinet that was not damaged.

The preferred communication from MBB seemed to be Texts which initially seemed ok. However it was clear when things started to go wrong that this was insufficient and some of their messages seemed to be automated. For example, 2 days after the installer requested the 3 new parts I got a text saying they hoped it was all going well and they would contact me next week once I’d a chance to use the new bathroom. I replied that there were 3 damaged items and we were waiting for replacements. The next few texts all mentioned my completed bathroom and I was getting frustrated and stressed out with the project. A week later the installer finally received the 3 replacement parts but the new cabinet was also damaged. I phoned MBB on 12/5 and was told the Operations manager would phone me back but this did not happen.

I emailed MBB 13/5 and finally got help from a lady in Customer Services and from that point (2 weeks into the project) things started to improve (thank you Natalie as your help made a massive difference). On 21st May in my final email to Natalie I requested that she pass the details of the project to the Customer Services manager and Operations manager as I wanted their response to all the issues and lack of help. She stated on 21st May that “I have passed your email on to management and someone will respond to you as soon as possible.”.
It is now 18th June and there has been no response from MBB. I guess that you learn by experience.

When I look at reviews one of the responses from MBB was “As we are a small family business we do not offer compensation. If any issues arise we deal with them and rectify any outstanding issues immediately”. My experience was that MBB were very slow to react and failed to respond quickly to the installer and to me.

TIP – be wary if a company wants the money up front. You remove any leverage.
TIP – make sure you have clear contact details and contact names in preparation of things going wrong.
TIP – check online feedback as a lot of it is from genuine customers and look for how a company handles things when they go wrong (even if the issues are out of their control like faulty goods).

Finally, I want to emphasise that the installer (who is independent from MBB) was very good and I would give him 5 stars. He incurred additional costs due to broken goods and he never passed those costs onto me. MBB should compensate him but my understanding is that they "don't pay compensation"

Great experience from 1st appointment at the showroom to getting the bathroom fitted. The bathroom fitter went above and beyond as well when completing the job. Thank you to everyone who was involved.

I cannot praise and recommend this company highly enough. From the planning stage of my bathroom to the installation, everyone I have dealt with has been professional, helpful, considerate and friendly. The layout of my bathroom was quite tricky to work with but this did not put them off and they came up with a creative and fantastic solution! The installation is perfect and clearly Ryan and his team take great pride in the quality of their work. Everything happened when it was supposed to and they even managed to finish a day before schedule meaning everything was done, dusted and cleared up in 5 days!
Due to ongoing mobility issues, I could barely use my old bathroom but my new one is accessible, easy to clean and maintain and has made a huge difference to my quality of life. Many, many thanks again to all involved.

I have a fabulous new bathroom !
Excellent help in choosing my items and then fitting was at a convincing time !
The fitting team were very helpful and took the time to clean up after themselves each day !

Very happy with our new bathroom, since contacting and engaging MBB the service has been first class with good communication throughout. The friendly fitters arrived promptly with all materials being delivered on time and proceeded to turn out an excellent fit out all the while reassuring my partner with what was happening, one issue with the toilet pan was dealt with and efficiently and as quick as possible (holiday weekend). Would have no hesitation in recommending My Beautiful Bathroom to anyone looking to update their home, all in all a well done job and have I been working in construction trade (Joiner) for 40 years.

The whole experience was first class. Initially Kyle at the showroom was so helpful in regard to fittings and flooring. Then Ben came out for site check and again, made excellent suggestions for my bijou bathroom. Finally the fitting team - Ross and Cole were top class, keeping me informed on progress and coming in ahead of time. Cannot praise this whole team enough and would recommend them for service and pricing.

UPDATE: Reply from company on this review seems to just be them trying to sound like they care...have had no contact from them which is what I expected given the very poor communication that we experienced before and during our project. (Not that I particularly want to speak to them now after all this time but I might have appreciated at the time)
Was interesting to read that others seem to have had issues with company over ordering things as we had excess wall panels and trimming , flooring, and ceiling which was a few hundred pound we paid for goods that fitters took away.
Original review.
Kitchen ordered August 2024, fitted end of October 2024, Job finally completed January 2025.
Quality of the kitchen units is very good and eventually we were happy with our kitchen but only after a lot of stress throughout the whole process and my husband spending a couple of days doing the finishing touches, not what you expect when paying £15000 for a kitchen.
Design by David was good addressed particular issues we had with our kitchen. Unfortunately getting the final contract drawn up correctly took about 6 attempts. We then had second site visit by Ben to check everything before kitchen was ordered, and we had a bit of work as not all the special instructions had been included in original paperwork, eventually after some phone calls and another visit to the showroom we seemed to have got everything sorted . (I think if we hadn't already paid over £10000 to the company in August when we got first written quotation , which with hindsight we shouldn't have paid until contract was being signed off I might have walked away. )
However October came and fitter came out the week before to introduce themselves and look at job but they didn't have the most up to date plans (and despite measure twice cut once ideology some cupboards were not the correct size when fitting started) .
Fitting started well but issues arose and the fitters weren't
really very helpful at offering solutions and wanted to ignore things till job was finished. We managed to come up with work rounds to find a compromise for some of the issues and David came on site to resolve others.
However this all resulted in project having to carry onto a second week . Fitters were ok , reasonably competent but once project ran over felt they rushed things and that the finishing touches were missing , sealing worktops , securing plinths etc and wall boards not fitted properly( we were left with a horizontal joint despite having paid for 7 panels to avoid this, and only 5 panels being used).
There seemed to be a disconnect between what design team told us would be done and what fitters felt they were willing to do. And there were a few things we had to point out like a space left in oven housing and holes under corner cupboards that David said on site visit would definitely be done but fitters said they wouldn't normally do that and were going to leave until we pointed them out and said we wanted them done. And they refused to the seals on worktops etc as they said they felt it looked better with a gap....but it's not their kitchen.
Fortunately my husband is capable and we bought the appropriate fillers/ sealants and he did the finishing to our standards himself even managing to hide the horizontal joint.
We had some damaged doors from fitting when handles had had to be moved and customer service were excellent in dealing with this when I reported it , but operations/ fitters did try to fob us off with putting some putty/ filler on them. However we did eventually get the doors replaced thanks to the girls customer service.
So my overall marks out of 5
Quality of kitchen - 5
Design - 5
Admin general communication / measuring/contract - 2
Fitting - 3 ( let down by rushing and poor finishing , they did say that they had found our kitchen challenging )
Customer service - 5
So if you are buying a kitchen from MBK my advice don't pay any money until you have your contract fully written up and confirmed, including the level of finish you expect . Don't expect a refund for excess materials ordered as fitters take them away. And should you have any issues get straight onto the girls in customer services as they are extremely helpful.

The experience was great from start to finish. the team helped us to design and visualise what we wanted and really seemed to take our preference into account, where they were unable to supply themselves they were happy for us to provide the small fittings. the install team were great, Paul and Steven were polite, professional, clean, and very accommodating to the little changes needed in the real world. They kept to the promised schedule and left us with a fantastic looking bathroom. We're more than happy with the results and would absolutely use My Beautiful Bathroom again.

There were many problems but I will focus on customer service provided. The background is that there were numerous installation problems by the fitter Roy who started the job 3 days late without advance notice, failed to plan the job with me, put in half days and late finishes without agreement, downed tools for the weekend without agreement or leaving working wash facilities (completion due by Friday), rushed everything and after a late evening finish suddenly pressured immediate payment without completing the job, abusing me by text when I couldn't BACs it all to him that same night. He missed parts of the design and then claimed after the job was done that My Beautiful Bathroom hadn't sent him the design which he somehow guessed (which seems dishonest especially as I was told later he had worked for My Beautiful Bathroom for years). From before the job had started I had requested that the My Beautiful Bathroom project manager David contact me and in spite of being assured that he would I didn't hear from him till long after the job. When the fitter returned later to fit a hook he had missed (and replace a damaged panel) it was with anger and abuse about not getting paid immediately (outside my house in front of my neighbours), failing to address the issues I reported with the vanity unit and slamming the door as he left. Further when I provided evidence to My Beautiful Bathroom (CCTV and text messages) it was the fitter who subsequently contacted me to mock me by text! I was assured by an apologetic customer service rep that this would not happen again and that another fitter would rectify remaining faults. When the My Beautiful Bathroom project manager David eventually did attend all he did was use a screwdriver to adjust a couple of vanity unit cupboard doors (which are still badly aligned) then told me (as if everything that happened was acceptable) that the fitter could be a bit crabbed and implied that some of the faults were due to his assistant. That may be so but I expected those faults to be addressed by another fitter as promised. David promised to follow up on the issues I showed him but when I heard nothing and contacted customer service they reported he had said my issues had been solved. This was news to me and struck me as dishonest. Customer service then assured me David would contact me. He didn't and instead passed a message through customer service offering to come to site with the original fitter! This was obviously unacceptable. In spite of again contacting My Beautiful Bathroom to request they uphold their original assurance to have alternate fitter address issues or provide refund so that I can arrange this myself they have not responded other than to say that they had passed this on to David who never contacted once after the site visit. Issues include (among others) having an isocast sink that hasn't been levelled correctly (water runs off to the right instead of towards sink, damaging the underlying unit), tap too small for sink (this is a design fault and contributes to latter problem due to splash), badly squint towel radiator (suggesting failure to use spirit level in general), and misaligned vanity unit panels (which the fitter somehow blamed on the joists of my house), lights too bright, and more... Fortunately the part of the design that was missed wasn't vital and though I would have preferred professional rectification there were just too many issues not getting dealt with so I just bought and installed a shelf myself. I thought I was paying for a professional service that would save time, hassle and give me a beautiful bathroom.

None of this has happened.

Note: since the above review I have been phoned by My Beautiful Bathroom and a response has been left here but this again suggests I invite the same fitter back on site, contradicting a previous assurance that another fitter would be assigned to the task. The suggestion to have me seek to have this guy back in my house as though I'm the impediment is a real let down and a breach of any trust I placed in them when I reported his inappropriate behavior and poor workmanship.

Recently had our upstairs bathroom redesign & fitted by my beautiful bathroom . From the design team to the fitting team my beautiful bathroom were outstanding. The price and quality of the product are amazing . David our fitter & his team were first class everything went like clockwork right down to the guy that uplifted the old bathroom suit & rubbish he lifted everything not even a screw left behind . David was bang on time every morning very professional and done an amazing job to transform our bathroom it look amazing. The waste pipe for shower was to high so rather than raise show tray David cut new hole in outside wall and attached a new section of pipe thanks David. I have no hesitation in recommending my beautiful bathroom. The easiest 5 star review I've ever done . Will be back soon to.plan my downstairs toilet next
Thanks again to all the team

Absolutely delighted with our new en-suite bathroom such a transformation from our old one. We can’t fault the workmanship and the finished result speaks for itself. Great service from start to finish. Wouldn’t hesitate to recommend this company!

Recently had both our new upstairs bathroom supplied & fitted, & a new small downstairs sink & toilet built into our existing front porch by My Beautiful Bathroom, & we are delighted with the results. The team were great throughout the whole process, the design & choice of products were amazing, & Daniel & his team who carried out the work, did so to perfection, & were a joy to have around. Both projects turned out beautifully. We would highly recommend using My Beautiful Bathroom. Thank you guys.

Friendly designer who was very thorough and walked us through everything. The contractors who fitted the bathroom were also very professional and my daughter is delighted with her chosen scheme. A missing part was a hitch but got tracked down. The price was very reasonable.

We chose to have our bathroom renovated by MBB based on the positive online reviews. Design happened in store including a visit to our home. We paid the amount for products. They then arranged a contracted fitter who contacted us a week before the fitting. Problems along the way:
1. Poor communication between design and fit team: At the planning stage, we decided to raise our ceiling height (previously a false lowered ceiling). Multiple emails back and forth documenting this and it cost us more in terms of tiling and fitting time. This was not communicated to our fitter. They started the bathroom at the lower ceiling height. When I told them it was to be raised, they said they hadn't allocated time for this. They had to pause the job for 1 week where we were left with no flushing toilet and no shower (it is the only bathroom in our house). MBB accepted fault but no compensation.
2. Poor home visit and design checks: We planned for an extractor fan- agreed with both the designer in store and reviewed by the person who did the home visit. Day 1 of the job, the fitter pointed out that this wasn't possible due to pipework outside. By this stage, we didn't have time to arrange a ceiling fan through the roof.
3. Poor understanding of product by the design team: I specifically asked (before products were ordered) whether our flush button would be accessible with the toilet seat up. In an email, the designer said that the flush plate could be moved up to allow this. This was incorrect and at the fitting stage we were shown a fixed panel. We have to put the seat down every time we flush (I appreciate people have opinions on whether they would want this or not but it's specifically what we wanted).
4. Poor design: No consideration was made for our toilet roll holder. When I realised there was no space for one beside the toilet, I was advised by the designer that the toilet roll could just sit on the shelf behind the toilet.
5. Our toilet was plumbed into the hot water. Every time we flushed the toilet, the boiler came on. The plumber apologised for this and it was rectified.
6. Frustrating communication at all stages: When the bathroom was on pause, there was some uncertainty as to when the fitter was returning. We had no flushing toilet or shower. I called and emailed MBB multiple times before I would ever get a response. When I emailed a complaint at the end of the job, it's taken 3 weeks and 2 chaser emails to get a response. They have confirmed that we will get no financial compensation for the above.

Everything from planning through to delivery and fitting was first class. Super speedy, all members of the team were very professional and friendly and we couldn't be happier with our finished bathroom and ensuite! Would recommend for sure!

Got my bathroom done few weeks ago absolutely delighted fabulous job done by Martin and John had few problems with old pipe work Martin was a star and resolved everything looks fabulous .
Also Natalie excellent customer service kept us fully updated with everything
Can highly recommend

What an excellent experience! From start to finish it was an easy process working with the team at My Beautiful Bathroom, working through the designs and making a plan. We couldn't speak highly enough of Stephen Watson, the fitter. He was friendly and professional, interested in every detail and kept us informed all the way through. He and his team have done such a beautiful job fitting the new bathroom and we are so pleased with the end result. We now have the perfect family bathroom; it's modern, fresh and bright looking and very easily cleaned (ideal with 2 young kids using it!) Would highly recommend!