Lifetouch Arvostelua 

Overpriced! And somehow my $27 package for crappy prints doesn't include digital downloads. Why do these people have a monopoly on school photos?

No great. You pay for extra editing but photos still looks dark.

We received an envelope for our preschool students stating that one proof sheet was included. The envelope had another student's picture in it, and not our student's picture. I went to the website under their support as recommended on the envelope, and was unable to get my question answered. I tried their online chat which referred me to their website. So I went a step further and contacted them by phone. After waiting around 5 minutes to finally speak to someone, I was referred to their website. I was told they cannot send the sheet out that should have arrived in the envelope, and that I would have to take care of it online. So I still have another student's photo, and not my own student's photo. They seem to care little for the fact that someone else did not get their photo, and I did not get mine. Terrible customer service for very expensive photos. I would give them a zero rating if I could. It surprises me they are able to stay in business.

This is a most pathetic photo service I've ever seen in my life. Pour Canadians, they have been scammed on everything. On taxes, on government, on kids pictures too.
Every single year, you have the same pictures. The same background. Just one shot of your child, and choice of the same backgrounds.
Why would you need 100 same pictures? To put one in the wallet? To send someone?
For 40$ 15 SAME pathetic prints? Wow.
It can only work with Canadians, because they don't even know how in so called" poor countries " the photographer works. If they would do this garbage, they wouldn't have a job.
It's reminding me vehicle insurance. The biggest scam in Canada.
Lifetouch please be creative, we want to see different pictures of our kids, i don't want to choose backgrounds, i want you to go in the classroom, and do at least 3 photos from different angles and in different poses. Such a joke your service

Pictures were ordered through the school and paid for by check same day. Only part of the packages I ordered and paid for was received. When I Contacted them in Sept 2023, they said they never got that amount, yet I have a copy of check front and back from bank that they cashed it. I asked to get what was not received and was told after talking with 3 different people on chat, they would be sent out soon. Here it is, November, still nothing, No refund of money I spent either. Their chat is a joke!! DO NOT EVER BUY PHOTOS FROM THEM.

mylifetouch trys as hard as possible to harvest unnecessary information from customers. Trys as hard as possible to upsell on orders. Does not order flexible services on what photos can be included or varied within their standard packages although it is transparently obvious that their computing system which will really be doing the automated photo printing could offer that enhancement at no extra (upsell) cost
The SW is very brittle for example entering St vs St. generates a blockage on further action on an order but does not diagnose things by saying even "make sure you exactly match every letter that is on the printed order form"

I would give it 0 stars if I could. They used to provide free class photos in the past and from this year they started charging $9.99 for a print and apparently there is some 'prepay' program where people can order before the picture day and will have 48 hours to order after the picture day where you wont be charged 'Shipping' fee! If you miss that deadline they charge you $5.99 for shipping! RIDICULOUS! a piece of paper to ship costs $5.99??? Charging for class photo is itself ridiculous and to top it they are charging shipping charges!!! When I contacted via their online chat system, their agent mentioned all these 'fine print' items and said they sent flyers to school to be circulated. I looked up the said flyer and no where does it mention about this ridiculous 'prepay' program. These people are cash grabbers and trying to cash on parents emotions by charging ridiculous pricing on the prints.

My one year old got pictures taken at her daycare. She is usually a very happy baby and they couldn't even get her to smile. Also the background was not exactly as advertised making it look dull. They cut out her ponytail and there website was not mobile friendly. Yuck not happy. Hopefully they use a different provider next year

This company took my money and after several weeks I have not received them and they do nothing. No valid way to contact them.

Paid for pictures, didn't get them, when I called "customer service" all they wanted was my debit card number....um...no. This business is not to be trusted!

I don't understand why there are so many packages!? The only options I got was one pose of my child in several different ways. It is the worst photo of my photogenic child that I've every seen.. he loves getting his picture taken and he looks very unhappy and uncomfortable. Very disappointed.

They lost my daughter’s pictures. I prepaid using the picture day ID the school provided and while all the kids in my daughter’s class got their pictures, mine is missing. I contacted lifetouch and they told me they don’t have record of taking her picture which is so odd since I know for a fact she was there that day and her teacher made a comment on how well she did during pictures!! Are there any other photo companies schools can use? Highly recommend schools/daycare centers steer clear of Lifetouch. Btw, still waiting for Lifetouch to “recover” my pictures. Pretty sure they’re hoping I forget so they don’t have to offer me a refund

LMylifetouch

If I could put no stars I would this is by far the worst company ever I was so excited to purchase my grandchildren’s photos for there first pictures taken at tutor time in Holbrook ny well these are the worst pictures I’ve seen of them and the photographer kept saying look at me not say cheese, and these are little kids! These are the worst photos ever and they don’t look professional stay away from this place if you want nice photos!

Extremely disappointed with my son’s school picture! Looks like they intentionally developed dark and dull pictures. That is clearly not just lighting issue. Happened with my other kid as well in previous years. There pictures are degrading with every season.

Every YEAR they mess it up. They always take awful pictures of both my kids. Always blurry and terrible printing the job done. I have called numerous times this year to get pictures reprinted and correct name spelled for sports and school pictures. Not good photographers or customer service. Not worth it!

Avoid Lifetouch at all costs. We now do not have our daughters sophomore year school photos because they never sent them . I have emailed customer service a million times attaching our receipt and I get zero response . This was last years pictures.
Also every year we pay for retouch the photo comes back with zero retouching done after paying the extra $ every year there is a problem with them . Schools need to fire them & find a better company . Customer service there does not exist

My daughter is in kindergarten in Oakville school. And we sent $50 bill for her standard picture wich is $26.99 . They took the money and never gave her change. What a shame on business to rip off little kids.

It's just not worth the hassle. My son's school photos were suppose to be this morning (K-3 school photos). They simply didn't show up. The school called to see what was up and they said they could be there later this afternoon. So now I'm trying to feed my tired 6 year old and keep his outfit and hair nice for the next 4 hours while my husband sits around at work for an extra 90 mins because I'll be late picking him up. It's extremely unprofessional to "no call no show" an entire school. The kicker is that THEY DID THIS LAST YEAR TOO. I'm not sure who deals with the scheduling, but they should consider a different line of work.

Our school utilized Life-Touch for our football team's annual pictures. They were terrible , they only give you one option per player, then they lost the team picture. I am going to do everything I can to make sure our school system never spends another dime with these losers.