Lifetouch Arvostelua 

Every single year....an issue to order my kids photos. EVERY YEAR. The site is terrible and rarely works. Don't you want my money?!???

Getting school pictures is ridiculous now, this company charges an astronomical amount to get a few photos. Different backgrounds are cool, but only if you spend a ton of money, and who really needs 20+ (just throwing a number out there) copies of one picture, even if the background is different.

Phones have great cameras and editing capabilities now days, so no need to waste money on pricey school photos.

Lifetouch, I would poll your parents and see how you can turn the company back around bc I am not the only one who feels this way.

The advertising is fantastic but boy when you get your pictures taken, it's trash! The photographers are not patient with kids and they just press the button for the sake of taking pictures. There were a lot of kids who weren't looking or smiling. Many of our group pictures came out bad. The pictures don't come close to what they show in their AD. STAY AWAY FROM THIS COMPANY. THERE ARE BETTER ONES OUT THERE.

They simply not sending my order. I got scammed by Lifetouch and no phone number to call. Chat support are stupid and have no access to your account. I give them my order# and access code and whatever crap that was sent to me in email and they still cant locate my order. One agent said, we will ship you another package which that never happened and this new agent tells me I dont even have any order in my account. You can not share the screenshot with them neither. Its very frustrating dealing with piece of craps companies with untrained staff and support. Schools need to stop using these monopoly services. Just simply out of money and I have to buy it again from them. Its simply a fraudster company with no hope of changing.

Literally the worst experience trying to order photos. Their website is difficult to navigate, the chat is not usable and most of the time it doesn't update to where you can even use anything past the AI bot. Horrendous experience and feeling giving this company $44 just to have my son's photos

worst company, they are not clear on their processes, and they provide incorrect information causing their customers to have horrible experiences.

I do not recommend them for any work at all, they provided incorrect information 3 times, and they don't care to address or fix their mistakes.

terrible customer service setup. I couldn't speak to a person on the phone and was directed to chat on the website which I also had to ask for a human. When I eventually did chat with a human, he could only tell me exactly what I was seeing on the website. The packages listed are quite expensive and they force you into choosing specific package or to pay astronomically for individuals prints, bit of course, no digitals! If I was not forced to use their service with my child's school, I would never work with them. Apparently, they already have an in with so many places that they don't care about customer service, they don't care about overcharging and not offering a well balance menu of options to order the pictures you need.

They give you the picture YOU paid for with a ugly water mark.

So disgusting. Tell your school board not to use them.

We specifically liked the photographer we had for our PreK graduation pictures. Zoe was our photographer and she did such an amazing job! We had issues with our pictures in the fall but with this photographer, we had zero issues and she was so helpful, fast and friendly.

Ridiculous prices. The website is a convoluted mess. I guess user experience is hardly a concern. A lot of money is thrown into completely unnecessary advertising by mail!.. Of course, that later reflects on the price of the product. In a time when all photography is digital, they do not offer an affordable digital-only download for school photos. A paper copy shipped by mail is the only option - how does this make sense? This entire service smells like a scam, created to extract as much money out of parents as possible. It is obvious from the reviews everywhere that nobody is happy with this company and service. The question is why do schools subscribe for this??? Are schools paid?

J. B Conant High school baseball team pictures was horrible quality. Very blurry crappy pictures. This is not the first time I ordered prints and I received crappy quality photos. For a company this big the pictures should be great quality not blurry unable to tell who is who on the picture. I guess they make so much money they don’t care anymore about their costumers. Very disappointing! Will never order again. My phone takes better photos. If I could, I would give them zero stars.

Cannot ever get anyone on the phone.
I have had an issue this entire school year including school and sport photos. Prices are outrageous.

I have some kind of issue with Lifetouch every single school year. The customer representatives are always very nice, but not always helpful. This year, when I got retakes done for one of my children, an image was sent with a background that didn't match the rest of my kids' pictures. They were happy to fix it, but it's time consuming every time you have to interact with customer service, sharing the child's name, school name, school ID, picture ID. I have to share this info for multiple children since they don't link a family all together. This time around, the issue is that my kids' spring pictures wouldn't show in my Lifetouch account. I would load them onto my account, but every time I logged out, the images would disappear. I literally spent HOURS trying to get my kids' spring images to remain on my account. Every time I logged out, they would disappear. None of the representatives could figure out what the issue was. Each one walked me through the same steps, Clearing the cache and cookies. Using a different browser. Each one would try to tell me the pictures are on the account when they aren't on my end. One representative added the pictures to my account herself but they still weren't there when I logged in again. Another thing that's really frustrating is that you can't share attachments unless the customer service rep sends an attachment request. It's tedious having to ask to share an attachment every time, especially when the reps are telling me they see something on their end that I'm not seeing on mine and it's impossible to describe in writing in a chat. Why don't they enable the attachment feature indefinitely on each chat? I am a very busy mom and really didn't have hours to spend trying to get my kids' pictures on my account. For as much as they charge for pictures, I kind of think I should charge them for my time which is precious. I won't hold my breath trying to anticipate what it'll be next.

Got my daughter’s pictures done twice both times the photo’s came back looking a mess standing crooked, hair & clothes looking sloppy her hands were even up in one of the pictures they don’t fix the kids up before taking the pictures don’t waste your time or money

They allow your kids to be jacked up and have the nerve to charge you for a jacked-up photo.

I understand not touching the children, At least they should ask the kids to fix their collars/hair

If I can give less than 1 star I would ….my child got pic taken in October I got her picture but not her class picture so I called they explained that the class photos are distributed after they do the re touch or re do photos so I ask how long would that take they told me late December or beginning of January … we are at the end of January so I called now they tell me before school ends … how unprofessional 😡😡😡

I graduated and my college hired this company to offer senior portraits. They took 8 pictures total. The packages are $300-$500, only if you pay $400+ will they send you the digital copy. Straight up robbery and when asked they said "they cannot" when instead they should say their corporate greed doesn't allow. Disgisting company taking advantage of American graduates at one of their most financially vulnerable points of their lives. I cannot wait for them to go under.

Paid money 2 years in row had to fight to get pics last year, it took till spring. now still waiting on pics from Sept. This year , same routine co. Says they didn't have an order so I call bank they fax cancelled check to school they promise pics. Be delivered by Christmas well Here we are jan. 2nd still no pics.NEVER EVER AGAIN. MY ADVICE DONT ORDER FROM THIS CO. EVER....

It would be great if the agents were actually able to communicate in English. I live in the United States. I would expect someone to communicate with me who could speak English. This is ridiculous the level of Customer Service. I’ve called three times and that one person can do what they have to do because the English is so broken. It’s sad and pathetic!!!

I ordered an ornament on November 13, 2023. The order said, “allow 2 weeks for shipment.” The date the package was due to ship, customer service emailed me stating the order is delayed. I called & got no response. My response to their lack of response…..I filed a complaint with the BBB. Go figure, now LifeTouch wants to talk. Lifetouch called me apologizing for the delay. They stated many orders were currently held up over a nonpayment issue with the 3rd party they farm work to. They are actively working to resolve the issue and get orders dating back to November complete & mailed. She assured me shipment would take place within a week. I received a shipment email on “December 4th” at 3:15 pm. However, the tracking # sent led to a dead page. Long story shorter, I finally did receive my order. However, I will NEVER EVER DO BUSINESS WITH LIFETOUCH AGAIN!!!!! Buyer beware!!!!