Muzix Audio Arvostelua 

I had a mixed experience with Muzix Audio.

The ordering process and shipping were fast and professional, and the product arrived well packed. Unfortunately, I encountered technical issues in my setup and decided to exercise my EU right of withdrawal.

While the return itself was accepted and the product was delivered back without issue, communication during the refund process was slow and required multiple follow-ups. Several emails went unanswered, which made an otherwise straightforward return unnecessarily stressful.

The refund was eventually completed, but clearer communication and more proactive handling during the withdrawal process would significantly improve the customer experience.

Based on this experience, I would recommend Muzix Audio for purchasing, but with caution when it comes to returns and after-sales support.

Xanling CD80 MK II

Sve pohvale, odlična komunikacija, brza isporuka. Jednostavno odlično. Preporuka za sve ljubitelje glazbe i svaka čast ljubaznim i stručnom osoblju!

The best price at the moment of purchase,updates about delivery,product landed on time and in excellent condition,very happy with the shop, keeping eye on next purchase, recommended!

Ein erstklassiger Internetauftritt, eine Kommunikation die Ihresgleichen sucht-man fühlt sich (obwohl mein bestellter Artikel nicht vorrätig war) jederzeit "gut aufgehoben" und letztendlich ein tolles Produktportfolio mit äußerst fairen Preisen machen das Einkaufserlebnis außergewöhnlich!

Guten Tag, im Juli hatte ich bei der Firma Muzix Audio einen mobilen Kopfhörerverstärker bestellt, dieser wurde mir aber leider nicht zugestellt. Nach monatelanger Recherche beim Versanddienst wurde das Paket als verloren gemeldet.
Da dieser Vorgang sehr lange dauerte, war ich an einer erneuten Zustellung nicht mehr interessiert. Die Ware wurde von mir fristgerecht widerrufen und zurückgesendet, leider wurde mir der Kaufbetrag bis heute nicht erstattet und auf E-Mails wird nicht reagiert. Ich fühle mich von der Firma Muzix Audio betrogen und werde weitere rechtliche Schritte einleiten müssen.

Update (February 21, 2026)
Ongoing issues with reimbursement and lack of transparency:

As of today, February 21, 2026, I have still not received the promised reimbursement for the shipping costs. Muzix has been in possession of my bank details for months. I even sent my payment information again via email on February 11, 2026, yet they continue to ignore the matter.

Furthermore, I want to clarify that the device and its battery were always handled properly and used under normal conditions. In their previous response, Muzix did not dispute or refute any of my criticisms regarding the handled process. Their failure to address these points only reinforces my impression of highly unprofessional and untrustworthy business behavior.

Reference/Ticket Number: ID-20250927-021049

I had a highly unsatisfactory experience with MUZIX and cannot recommend buying from them.

The battery of my Topping G5 headphone amplifier started to swell after about one year of use. After doing some research, I found that this issue is quite common and represents a safety‑relevant defect. Under consumer law, this should entitle customers to a full refund. Despite this legal right, MUZIX refused to reimburse the purchase price and only offered a repair.

Later, I was promised a brand‑new replacement unit in writing. I accepted this offer, but instead of receiving a new device, I was sent back my old, repaired unit. Additionally, although MUZIX confirmed in writing that they would reimburse my shipping costs for sending in the defective device, I have still not received any refund to this day.

This behavior feels very unprofessional and unreliable. I strongly advise against purchasing from MUZIX. It is better to pay a little more elsewhere and avoid unnecessary trouble—especially when buying from a retailer outside your own country.

I would also caution against buying the Topping G5 itself. While the device performs well, the built‑in battery appears to be of poor quality. A quick search reveals many customers reporting the same swelling battery issue.

Overall, a very disappointing experience.

My customer service request number from from Muzix: ID-20250927-021049.

Sehr enttäuschende Erfahrung – keine Kostenerstattung, kein neues Ersatzgerät und sicherheitsrelevante Probleme ignoriert

Meine Erfahrung mit MUZIX war äußerst unzufriedenstellend, und ich kann einen Einkauf dort nicht empfehlen.

Der Akku meines Topping G5 Kopfhörerverstärkers hat sich nach etwa einem Jahr aufgebläht. Bei meinen Recherchen stellte ich fest, dass dieses Problem bei vielen Käufern auftritt und ein sicherheitsrelevanter Defekt ist. Laut Gesetz hätte ich daher Anspruch auf eine vollständige Kaufpreiserstattung gehabt. Dieser Anspruch wurde mir jedoch verweigert, und mir wurde lediglich eine Reparatur angeboten.

Später erhielt ich sogar schriftlich die Zusage, ein neues Austauschgerät zu bekommen. Dieses Angebot habe ich angenommen. Statt eines neuen Geräts wurde mir jedoch lediglich mein altes, repariertes Gerät zurückgeschickt. Zusätzlich wurde mir schriftlich zugesichert, dass die Einsendekosten erstattet werden – bis heute habe ich jedoch keinen Cent zurückerhalten.

Dieses Verhalten empfinde ich als sehr unseriös. Ich kann daher nur dringend davon abraten, bei MUZIX einzukaufen. Lieber etwas mehr bei einem anderen Händler bezahlen und dafür keinen Ärger haben – insbesondere nicht bei Händlern außerhalb des eigenen Wohnsitzlandes.

Außerdem möchte ich vom Kauf des Topping G5 generell abraten. Das Gerät ist zwar an sich gut, aber der verbaute Akku scheint von schlechter Qualität zu sein. Eine kurze Recherche zeigt zahlreiche Berichte anderer Käufer mit denselben Problemen.

Insgesamt eine sehr enttäuschende Erfahrung.

Top products, top service and very reliable. It took only 1 day from order to delivery to my German address....thanks

Muzix.eu is een hifi winkel in Boedapest, Hongarije. De winkel is officieel dealer van een aantal fantastische merken. De aanbiedingen zijn vaak heel goed en met elke aankoop bouw je krediet op wat je bij een volgende aankoop kan besteden. De verzending verloopt via UPS en duurt slechts enkele dagen.
Van harte aanbevolen!

A reliable and professional online shop. Fast shipping and, as far as the product purchased is concerned, the price was unbeatable. Responsive and effective customer service. The package was well cared for and protected. This was the first time I made a purchase without any issues and I am very satisfied with the quality of the product purchased.

Excellent service, I had a slight issue with UPS but Musix staff were active in ensuring it was dealt with. I ordered HE1000 Stealth headphones, the packing was done with great care and they arrived in perfect condition. I would definitely use this company again.

Quality genuine product, good price and fast delivery. Perfect combination, I will definitely buy again from Muzix Audio.

Great shop in EU for all audio including overseas brands that are hard or expensive to get within EU (like e.g. LAiV). Excellent prices, a great loyality points system, very good packacking & delivery service.

J'ai acheté un câble RCA vers jack 4.4mm chez Muzix Audio. J'ai demandé à me faire rembourser car le produit ne correspondait pas à mon usage.
Il y a eu un problème niveau transporteur qui n'a pas remis le colis au destinataire ce qui a allongé le temps de remboursement.
Cependant, les équipes de Muzix Audio ont parfaitement géré la situation et une fois le produit réceptionné ont opéré le remboursement.
Je recommande le SAV de Muzix Audio.

Buscando en internet audio de calidad, me encontré casualmente esta página, encontré lo que buscaba y hubo dos cuestiones que me encantaron, una, el envío fue excelentemente rápido y lo más importante cuando compramos, el precio ,me ahorré en el producto más de 100€ con respecto a otras tiendas , muy recomendable este sitio, lo que diría en “contra “ es que aún no tienen demasiadas marcas, como la competencia, gracias.

I ordered a pair of Hifiman Arya Organic over-ear headphones from the online store Muzix.eu. I received a confirmation email and then nothing happened for a couple of days. I contacted support to get an idea when my order would be shipped. Again, nothing for days. I did not know the shop, so I was close to opening a case with PayPal.

They finally answered, and the customer support was friendly and gave me info. The shipment arrived six days later, and as soon as I opened the package and tried the headphone, I realised it did not work properly.

Unfortunately, I had received a unit with a QA issue: the left side of the adjustment mechanism is extremely loose. It not only slides when you put it on but also sometimes when you move; it is just too loose to stay in position. It is not a small difference; the right side feels perfect, with strong clicks. The left is pushed out of position by like 1/3 of the force.

I immediately contacted them with my request to return the product. They denied it and stated that in their ToS, over-ear headphones are falsely categorised as hygiene items and cannot be returned. They offered to send the headphone back at my cost and repair it.

I answered, stating the facts regarding thewrongfull categorisation for an exemption from the return policies for hygiene products and the law in Germany. Again, no answer from them for a week.

Only after another email and overall 8 days of waiting did I receive a reply, which ignored my prior email regarding the return policy and stated that they already offered me a warranty repair.

I have researched again in full detail what can be found on different lawyer websites regarding consumer rights in Germany and wrote to them again:

The warranty handling is not the issue. I requested to return the product within the 14-day return window in accordance with Bürgerliches Gesetzbuch (BGB) § 355 Widerrufsrecht bei Verbraucherverträgen. They are denying my right to return the product with a false claim of it being a hygiene product. By shipping to Germany, you are bound by German law. German law has a clear definition for the exemption from the 14-day return right regarding hygiene products. It only applies to products that are not usable "ohne dass hierdurch gesundheitliche Beeinträchtigungen bei den Verbrauchern zu befürchten sind. / without posing any health risks to consumers." This is 100% not applicable to over-ear headphones; this is debatable for in-ears. I have a right to return the product according to German law. The false claim made by your ToS is not valid. The German law clearly states which very specific cases can be exempt; the product I bought is not exempt from the right to return.

It is easy to see that any other Online Shop for Audio Products follows these laws, as The Hifiman Shop (and the same with all other sellers I know: Projekt-Akustik, AKG, Sennheiser, Sony, big electronic chains, Amazon, you name it) offer a 14 or 30 day return policy of opened Over-Ear headphone products.

I am awaiting an answer.

Muzix.eu seems severely understaffed in Customer Support, so you wait forever for any answer. No fault to the Customer Support team, they where friendly. It is a clear management problem, as are the ToS of the shop and their policy.

I hope my tail of a costumer journey keeps someone else from ordering from them or results in them changing their policies to common practice and the law.

TL;DR:

The Shop muzix.eu ignores the letter of the law in Germany and common practice when it comes to return policies of open-back headphones.

They have ToS that do not comply with German law and are different to any other online audio shop I know.

This is a shitty business practice at best. It definitely is a terrible customer experience.

STAY AWAY - DON'T BUY!

A very nice experience and great to see European sellers are starting to focus on high-end audio equipment
Muzix audio shipped the item i bought from them very quickly, excellently packed and responded to any query in no time

Fast reply, offer solutions, professionnal and I'm a happy new customer.