I've been using Musicbed for about 1 year now and so far I'm very pleased. My questions to customer service have been met with quick responses and detailed answers. I like the website design and the m... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Without question, Musicbed is the best music source for creative projects in the world. I've been an avid fan and customer for 7+ years now and there's nothing that comes close to the quality and sele... Näytä lisää
Yritys on vastannut
Scummy business tactic to only allow you to cancel your subscription in the last month of a 12 month subscription. Tells you everything you need to know about this company. Edit to the reply I got... Näytä lisää
Yritys on vastannut
Musicbed has been a reliable music source for me for four years now. It is so easy to find the right music due to all of their varied search parameters as well as the tech that allows for them to find... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
License Music for Unforgettable Moments! Pairing the right music with the moving picture creates a moment that changes everything. Discover a highly curated roster of label-quality musicians and composers.
Yhteystiedot
Harmon Road 9555, 76177, Fort Worth, Yhdysvallat
- 800-380-8154
- support@musicbed.com
- musicbed.com
4,5
Erinomainen
447 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Buyer Beware!
Sadly, I have fallen victim to the same scam that so many others have had issues with. Their fine print can blindside you, so be careful. Unfortunately, many of the folks starting the free trial and thinking they can cancel at any point are likely not reading reviews, but I wish they made their subscription policy clearer!
4. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Musicbed
Hi Stuart- I'm really sorry to hear about the frustration your renewal caused. We never want anyone to feel blindsided by a renewal or unclear terms, and we understand how upsetting that can be.
Our free trial is intended to give clients time to explore the platform before the subscription begins, and the subscription details are presented during signup, in account settings, and in a renewal notice email 24 hours before the renewal goes through. Still, we hear your feedback that this information should feel clearer and easier to understand before renewal.
I'd like to take another look at your account and see what options may be available. Please reach out to our team directly, or reply to your existing support thread, and I'll be happy to review this with you (you can ask for Grant).
Thank you for sharing your feedback. We’re actively using reviews like this to improve how we communicate subscription terms and renewal expectations.
Looking forward to assisting you,
- Grant, Director of Client Experience
Decent song selection, Everything else: HORRIFIC
Decent song selection. Horrific website and disastrous claim release system. The website is terrible. It is counter-intuitive and feels like browsing Alta Visa in 2001. When you search for a song you need, it doesn't come up even when you search for song title and artist. You can either search for artist or song. So you if the song is called "yesterday" you have to figure out which of the 19 different yesterday songs it is, or you can search for the artist "bcalm" in which case you have to go manually find the song, which can be tedious if the artist has many songs. The whole licensing procedure that you must do on every single song, every single time you need it, is beyond a waste of time. The fact that they haven't been able to make the process fast and efficient tells me a lot about their attention to detail - or lack of it. By far the worst part is that on every second video on average, claims are not released, so unless I am uploading a video on a Tuesday within working hours, I have to dispute the claim immediately, as I otherwise will lose ad revenue until the claim has been released. How do I get the claim released? I have to send an EMAIL and explain all sorts of things, screenshots, url, claimant, yadda yadda yadda. And even on weekdays you aren't necessarily getting a response or the claim cleared, so even though the dispute will - generally - eventually be released, the ad revenue from the video will be stuck in an escrow for at least a month - usually up to two months. This has been a problem for so long that I can only see this is as some kind of added revenue income for them. I don't like making a dispute, but I also don't like giving away my money to Musicbed which is already charging a lot. And the fact that you have to be signed up for a yearly membership is also just ridiculous. So yeah, decent song selection hence the two stars, but getting to the point where it's just not worth the hassle any longer.
8. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Musicbed
Hi Joen,
Really appreciate you taking the time to share such candid and detailed feedback. I’m sorry for the frustration you’ve had with our search experience, licensing flow, and claim releases- especially when those issues affect your upload schedule and revenue timing.
Regarding search: we hear you. Searching by title, artist, or a combination of both should feel much easier than what you described, and our team is actively working on improvements to make finding the right song faster and more intuitive.
On licensing: I completely understand how per-project licensing can feel tedious, especially compared with other platforms. Musicbed uses a rights-managed model, which means artists maintain ownership of their work and each use needs to be properly documented. That model helps support the quality of the catalog, but I agree the workflow still needs to feel efficient for clients.
The claims issues you described are the most concerning part to me. Our system is designed to clear eligible claims automatically shortly after they appear, so if you’re seeing unresolved claims on that many videos, something is not working as intended. I’d really like to look into this directly with you and troubleshoot what’s happening.
One important clarification: Musicbed does not collect revenue from claims placed on videos. Claim revenue goes to the rights-holder. In some cases, artists or their representatives use independent content-detection systems, which can create claims outside of Musicbed’s direct automated clearing process. That said, I know the end result is still incredibly frustrating when your revenue is delayed.
If you’re open to it, please email support@musicbed.com and ask for Grant. I’d be happy to personally review the issues occurring and help work out the best next steps.
Thanks again for the honest feedback. I hope we can get this resolved and make the experience much smoother for you moving forward!
- Grant, Director of Client Experience
Musicbed is the real deal
Musicbed is the real deal. Great company to work with on either end of creativity.
6. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Musicbed
Thank you Stu! We really appreciate it. We'll look forward to working with you!
- Grant, Director of Client Experience
Some of the nicest people put there
Super helpful they understood my situation and helped me out a ton great people over there very trustworthy and very easy to work with
2. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Musicbed
Thank you Marcus! Glad we could help you.
Don't hesitate to reach out any time you need assistance!
- Grant, Director of Client Experience
I had a YouTube copyright issue…
I had a YouTube copyright issue regarding a music track I used from MusicBed, so I reached out to customer service via email, and Olivia responded within minutes! We exchanged a few back and forth emails to get the issue resolved, and I was so appreciative of how helpful she was and how super responsive she was. It is unfortunately so rare to find such great service these days, so I'm very grateful I chose this company for my music needs.
3. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Musicbed
Thanks for taking the time to leave us a review Laurie!
Really glad you had a great experience with Olivia- I know your comments will make her day! We're stoked to have you onboard with us, and look forward to working with you.
- Grant, Director of Client Experience
Great customer service
3. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Musicbed
Thank you Thiago! Happy to help any time. Have a great day!
- Grant, Director of Client Experience
Musicbed Resolved my Issues
After reaching out to Grant, Director of Client Experience, he has helped resolved the issues I was having. This has made my experience with Musicbed much better, and because of Grant, I may consider returning to Musicbed at a later time when I have need of its products again.
3. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Musicbed
Thank you for your comments Paris!
I'm very glad we could reach a good resolution together.
We hope to see you back soon!
The communication was seamless
The communication was seamless, and Olivia handled my questions and requests with incredible speed and professionalism. Exceptional customer service feels increasingly rare these days. There is nothing that can replace the human touch when it comes to customer service.
3. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Musicbed
Thank you for your feedback Ruben! It means a lot to our team.
We absolutely agree that human engagement is key to a great service experience- glad you feel the same! Olivia will be very glad to know you appreciated her help.
Have a fantastic day!
- Grant, Director of Client Experience
Sydney was great to deal with
Sydney was great to deal with. She was knowledgable and answered my questions clearly and was a pleasure to deal with.
28. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Musicbed
Thank you for leaving a comment Eric! So glad you had a great experience with Sydney. She'll be pleased to hear it!
Don't hesitate to reach out any time we can assist. Have a great day!
- Grant, Director of Client Experience
Vastaus yritykseltä Musicbed
Thanks so much for dropping a review!
Glad to hear you had a great experience with our support team. Don't hesitate to reach out anytime!
- Grant, Director of Client Experience
I was charged 20% tax when I asked they…
I was charged 20% tax when I asked they told me it was VAT, I asked for their vat number and they told me they werent registered for vat but happy to charge it, checking previous years invoices there was no charge, duty reported to the HMRC, be warned if your from the UK watch out for this
1. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Musicbed
Hi Sarah! Thanks for your feedback.
Musicbed always defers to the local tax authority on whether or not to charge VAT for each invoice. If you have a valid VAT number and feel you have been charged in error, we can add that number to your account and refund the fee right away!
I'd love to review your account in more detail so I can help you with best next steps. Please email support@musicbed.com and ask for Grant so I can assist you further. Thanks again for your time, I look forward to working with you on a solution!
- UPDATE -
It looks like our finance team was able to get in touch with you and resolve this issue! Thanks again for your time and feedback.
- Grant, Director of Client Experience
Am so grateful Mr
Am so grateful Mr. Jeremy F.
Thank you soo much ,I really do.
I appreciate everything you do for me , so I can contest . Am not so good in talk. Sorry if my English are somehow sometimes. Thanks again!
31. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Musicbed
Thank you for your feedback Helen! It's our pleasure to assist.
Good luck on the Challenge!
- Grant, Director of Client Experience
They helped me out when things were hard
Our business hit a hard spot with cash. I messaged with Jeremy F. and he quickly helped us out. He put me at ease so that we could continue serving our clients and making great videos with amazing music. Musicbed is a bit pricier than other subs but i feel very taken care of.
30. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Musicbed
Thanks for your comments Drew!
We never want price to be a barrier to making your best work, so I'm really glad Jeremy was able to tailor something that fit your needs!
Thanks for being part of the Musicbed community, we look forward to what you create next!
- Grant, Director of Client Experience
Warm, Efficient and Understanding Service
Efficient, friendly and warm service. Jeremy responded promptly when I reached out about a refund for unexpected charges. I truly appreciated his understanding and support.
26. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Musicbed
Thanks for taking the time to shout Jeremy out!
Your review will mean a lot. I'm pleased we were able to find a solution in your case. We hope to continue working with you!
- Grant, Director of Client Experience
So helpful Custer service team were…
So helpful Custer service team were great 10/10 would recommend.
28. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Musicbed
Thank you for your review Stefan!
Really glad you had an excellent experience with our team. Don't hesitate if we can ever assist!
- Grant, Director of Client Experience
I Wish I Could Give 0 Stars
I Wish I Could Give 0 Stars.
Scammers. I got charged for $1,200 over the course of a year. I tried to cancel within three minutes of receiving the email that said I started my account. They wouldn't let me. This should not be legal.
25. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Musicbed
Hi Tucker, I’m very sorry for the frustration here. I’ve reviewed the account history and confirmed that our team provided the best available options at the time. I understand that’s disappointing, and I appreciate you sharing your experience with us.
I also saw that my colleague Allyson previously offered a discounted settlement option back in December. Although that offer was not completed at the time, I’d be happy to honor it now by refunding the difference between what you paid and the original discounted amount.
Please email support@musicbed.com if you’d like to move forward with that option.
Thanks again for your time and feedback.
- Grant, Director of Client Experience
Excellent and Thoughtful Support
Excellent and Thoughtful Support
Review
I truly appreciated the kind, thoughtful, and professional guidance I received from Musicbed. Jeremy was very courteous, attentive, and clear throughout our conversation, and I felt that my questions and perspective were genuinely respected. The overall experience was warm, helpful, and reassuring. I am grateful for the time and care that went into the communication, and I look forward to seeing how Musicbed continues to support independent creators and artists.
Thank you again for the excellent support.
22. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Musicbed
Thanks for taking the time to leave a review!
Jeremy will be stoked to hear you had a great experience working with him. It's always our pleasure to support.
Thanks again and have a great day!
- Grant, Director of Client Experience
Great music selection and customer service
I've used Musicbed for more than a decade. The quality of the music catalog is top-notch, and the one time I had any trouble downloading a purchase, the customer service team remedied the situation immediately.
20. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Musicbed
Thanks so much for your thoughts Sean!
Always a pleasure to hear from a long-time member of the Musicbed community. We appreciate you!
Don't hesitate to holler any time we can help you.
- Grant, Director of Client Experience
Response time was lighting fast
Response time was lighting fast over multiple emails and was incredibly friendly and informative. Best customer support I’ve had in quite a while.
20. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Musicbed
Thank you so much for your feedback Amy! Stoked to hear we exceeded your expectations. Don't hesitate to pop in any time we can help!
- Grant, Director of Client Experience
They were very helpful providing…
They were very helpful providing information I was asking about their platform.
20. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Musicbed
Thanks for taking the time to drop a comment Lorenzo! Don't hesitate to reach out if you ever have more questions.
- Grant, Director of Client Experience
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