MUBI Arvostelua 473

Family member with dementia had been paying subscription for years without using service. Very unpleasant attitude from customer service and no clear policy. Plus dig a bit deeper - articles linking MUBI to investment firms and Israeli military. AVOID.

Achtung Abzocke ! Die Konkurrenz bietet wesentlich mehr fürs Geld.
Ich sage für Mubi ist ein Stern zuviel, die Filme nur in Original Sprache ich finde für 70euro in Black Fraiday Jahresabo für das gebotene viel zu teuer.

I took the black friday discount offer for 60€ per year....on the site directly they send you to payment....I payed....no confirmation follows....no films possible...the customer service is un clear....I find this company un reliable and do not want to do any more deal with them.

Très difficile d'obtenir une résiliation, mais après plusieurs tentatives et des mails, le service client a été réactif et a procédé au remboursement. Merci.

Continued to charge after I cancelled subscription

Nimmt keine meiner Kreditkarten an, noch Paypal. Dir müssen wohl ihre Technik erstmal in den Griff bekomme. Schade, wollte ansich die versprochene 60 Tage Testphase aktivieren. Dann halt nicht.

Die Idee ist im Prinzip gut, aber leider ist es unmöglich, Filme per Sprache zu suchen. Es ist also nervig, dass so viele Filme keine englischen Untertitel haben.
Für den Preis finde ich die Quantität der Filme, die ich schauen kann, zu gering.

very bad customer service. during my trial period I got constant errors. Tried to contact them several times but never got a reaction. Seems they don't want my money. Mubi : never again

When you want to cancel the 7 days trial, MUBI provides you an option to extend the trial to 30 days. (Very nice if you like to enjoy MUBI for free for a longer period of time.)
Even 30 days trial does not serve me. You share a huge amount of titles on this platform, but when you filter on available films, only 2 of the hundreds of movies you are interested in, pop up! This is ridiculous! Hahahaha. Just show what is available directly, not what is NOT! And when it is on your platform, just tell WHEN it WILL BE available.

A terrible app. How many times does a subscriber have to unplug and plug back in the TV before you might have an opportunity to watch a movie? Constant buffering or lagging. Awful quality. Don't fall for the discounted annual subscription price--you won't be able to view the films.

This site pulls you in with a ton of films available BUT when you actually subscribe, it turns out that all the films you think are on the platform aren't.
One of the few films that I wanted to watch, and was available (Paris, Texas) stopped in the middle of my screening, and was PULLED OF THE SITE WHILE I WAS WATCHING IT. I would expect that for the price of 8 euros a month, I can at least finish the films I'm watching, but alas.

Film moto belli,offerte interessanti ma non hanno intenzione (anche dopo numerose richieste)di risolvere una questione penosa. Ebbene non si possono guardare i download senza avere un wifi (totalmente inutile). Volete vedere un film in treno? Ebbene con Mubi non si può. Non si capisce nemmeno il motivo, visto che anni fa non era così.

Earlier this year, I was offered a complimentary 90-day subscription by MUBI. While I’ve noticed a significant improvement in the content compared to last year, I chose not to continue with a paid subscription as I rarely find time to watch movies. I attempted to cancel the free trial through the MUBI settings but couldn’t locate the option as described on their FAQs. As a result, I reached out to their customer support and was promptly informed that, since I was on a free trial, I would not be automatically charged once it ended. In this regard, I truly appreciate MUBI’s excellent customer support. Also, their selection of classic films is a good one especially if, unlike me, you have the time to enjoy them.

Image quality is so low, i couldn't watch the movie. Even when nothing complicated is going on, they cannot handle things like a woman with a white shirt, in a white room.

This is about Mubi's Notebook magazine specifically. I was told my issue 7 would be delivered some time shortly after the 30th June. I waited until 17 July to to get in touch to complain that I hadn't received it. I won't bore anyone with the details but I've only just received it today, 13 September, just shy of two-and-a-half months later. The process of getting it has been long and fraught with much wasted time and many emails, with typically a week to 10 days for emails to be responded to and no way of getting in touch by phone. At one point there were suggestions that somehow my address was the problem (I live in a city on a ground floor house on a quiet street and there was no problem with previous issues being delivered - what cured that idea was sending them a picture of the containing envelope from a previous issue easily fitting in my letterbox). Particularly upsetting was when one person at Mubi support just simply stopped answering my emails, which were always courteous, and I had to begin the whole proces again filling in a form on the website.
I'm glad I have my issue 7 now, but do not wish to go through the same process ever again so I've cancelled my subscription. Uploading my experience in case anyone else is thinking of subscribing! (and yeah I'm not happy about what I went through so I'm venting also... ). Anyway, I have the issue now, and I'm happy the saga is over, but never again!

Before subscribing, i went to their site to browse through movies that they have on this platform. Not one of the great/classic film´s shown on their site were actually available to watch after subscription. Just some shitty foreign movies that i have zero interest in. It ruined my whole day and i never been so disappointed on a service like this before. Wish i could give zero stars.

Cancelé mi suscripción a MUBI en agosto de 2022, pero en 2023 comenzaron a cobrarme nuevamente de forma arbitraria, sin que yo usara la aplicación. He tenido que reclamar por reembolso y denunciar el caso a mi banco. Muy mala gestión y poca seriedad con los cobros.

Terrible company with terrible customer service. I explained in detail with screenshots showing that the membership page explains two separate types of membership options and both contain 7 day free trials. When you choose “start membership” it tells you there’s a promotion happening for $4.50 a month for 6 months. There is NO OPTION to opt out of the promotion. Which leads people to believe they receive the 7 day trial and after that, they’ll be charged $4.50 a month for 6 months. If you exit out, it sends you back to the membership page I originally mentioned so you HAVE to redeem offer. Customer service said I would have to wait until the promotion ended entirely to join the regular membership that includes a free trial. It’s not about the $4.50. It’s about the terrible streaming selection and the false advertising on their website that forces you into a membership that you don’t want.

I cancelled after one day of disappointing use. The service is not great for Macs, PC's or androids. A month later I was charged. I logged back in to the website. I had to reset my password to do so. I cancelled again. I then contacted "customer support." I then got a condescending email claiming that my second cancellation was the first. Be ready to file a credit dispute if you use this website.

Mubi support doesn’t support, it even push you away from the platform.
Are they working for competition?
Probably.
Disappointing, after many years as loyal customer.