This company provides some of the greatest customer service in the UK. Luke who answered my call was totally professional and helpful. If all companies were this efficient the world would be a mu... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Advertising/Selling products they don't have in stock. Website showing in stock for delivery but one week on main part of order not received. Called twice but no one seems to be able to get the inform... Näytä lisää
MP Moran's click & collect is so easy & simple - free & with no minimum spending required . All is smooth from ordering to notification & collection . Thank you MP Moran - keep up the great services... Näytä lisää
Yritys on vastannut
Friendly helpful staffs.. parking space making it convenience to click and collect..purchased clearance items so obviously very good price.
Yrityksen tiedot
- Rakennustarvikkeet
- Sähkölaitteet
- Eristeet
- Maisemointitarvikkeiden myymälä
- Puutavaraliike
- Putkityötarvikkeet
Tietoja yrityksestä MP Moran
Yrityksen kirjoittama
Welcome to the official page of MP Moran & Sons, a leading Merchant in the south of England. Our extensive fleet of FORS-accredited vehicles ensures swift and dependable deliveries. As expert Builders and Plumbers Merchants, we take pride in offering a comprehensive inventory, boasting over 24,000 top-quality products.
Explore our state-of-the-art bathroom showrooms in Watford,and Willesden where you'll find the latest trends and designs to elevate your home. Additionally, our Kitchen Showroom in Watford provides extensive kitchen solutions to suit your style.
At MP Moran & Sons, we are committed to meeting your construction and renovation needs.
Explore our state-of-the-art bathroom showrooms in Watford,and Willesden where you'll find the latest trends and designs to elevate your home. Additionally, our Kitchen Showroom in Watford provides extensive kitchen solutions to suit your style.
At MP Moran & Sons, we are committed to meeting your construction and renovation needs.
Yhteystiedot
London, Yhdistynyt kuningaskunta
- 01923 831 660
- customersupport@mpmoran.co.uk
- mpmoran.co.uk
4,4
Erinomainen
3 t. arvostelua
On vastannut 98 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Bought item for click and collect…
Bought item for click and collect online. When come to collect find out they don’t even sell that item. Waist 1,5 hour of my time , petrol, can’t finish job. Refund was funny to. Not happy at all.
15. maaliskuuta 2026
Vastaus yritykseltä MP Moran
Hi Aleksandrs,
Thank you for your feedback, and we’re very sorry for your experience.
We sincerely apologise for the inconvenience caused with your click and collect order. It’s extremely frustrating to arrive and find that the item isn’t even stocked at the branch—especially after spending your time and fuel travelling, and being unable to complete your job as planned.
This is clearly not acceptable and not the level of service we aim to provide. Your comments regarding the refund process are also concerning, and we apologise if this added further frustration.
We are reviewing how this happened to ensure better stock accuracy and clearer communication between our website and branches, so situations like this can be avoided in future.
Placed a few orders with them now
Placed a few orders with them now. My go to place to buy all my supplies now (DIY/ self renovation) would recommend
3. maaliskuuta 2026
Vastaus yritykseltä MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Vastaus yritykseltä MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
No stock of an item that was instock…
No stock of an item that was instock rang me on day of delivery
14. maaliskuuta 2026
Vastaus yritykseltä MP Moran
Hi Paul,
Thank you for your feedback, and we’re very sorry for the inconvenience caused.
We apologise that you were informed about the stock issue on the day of delivery. We understand how frustrating this must have been, especially after expecting your order to arrive as planned. This is not the level of service we aim to provide.
Unfortunately, stock discrepancies can occasionally occur, but we recognise that this should have been communicated to you much sooner. We are reviewing our processes to ensure better accuracy and more timely updates going forward.
Great company to deal with
Great company to deal with. Good communication and knowledgeable staff.
14. maaliskuuta 2026
Vastaus yritykseltä MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
After ordering and paying for items…
After ordering and paying for items received an email only to say product was not in stock only to see the same item on your website for double the price very poor customer service
14. maaliskuuta 2026
Vastaus yritykseltä MP Moran
Hi Brian,
Thank you for your review, and we’re very sorry for your experience.
We apologise for the frustration caused by your order being cancelled due to stock availability, especially after payment had already been taken. We also understand how concerning it must have been to then see the same item listed on our website at a higher price.
This is certainly not the experience we want for our customers. Stock discrepancies and pricing issues can occasionally occur due to system updates or supplier changes, but we appreciate that this does not make the situation any less disappointing.
We are currently looking into this matter to understand exactly what happened and to ensure it is addressed properly. If you would be happy to contact us directly at Customersupport@mpmoran.co.uk with your order details, we would like the opportunity to investigate further and put things right where possible.
Excellent service
Your customer service is excellent
From ordering to unfortunately
Having to take back our order
To your Tottenham Branch.
On 20/3/2026
As it was not compatible to
The boiler.
We spoke To and had e-mail’s from A few people in your company.
And we’re delt with efficiently
And quickly.
We will deal with your company again.
Thank you
12. maaliskuuta 2026
Vastaus yritykseltä MP Moran
Hi John, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Placed an order on the Saturday which…
Placed an order on the Saturday which was meant to be dispatched monday according to the website.
Didnt hear anything till the Wednesday when I phoned up enquiring whats going on?
They told me it was meant to be delivered that day but due to a delay with a driver it wouldn't be delivered till the thursday.
The delivery came but missing the pipe bender item . Tried calling and calling no answer.
Following day (Friday) I managed to get through to which I was told they would enquire and give me a call back within the hour. NOTHING!
Called back to see what was happening i was then told they didn't have any in stock anywhere and its been discontinued they would send me a refund and a courtesy call back to let me know. STILL NOTHING
I have a load of pipe without the tool to install it.
I now have to wait for delivery elsewhere and fork out whilst waiting for my refund.
So all in all NOT GREAT!
13. maaliskuuta 2026
Vastaus yritykseltä MP Moran
Hi Ian,
Thank you for your feedback, and I’m really sorry to hear about your experience.
We sincerely apologise for the delays, lack of communication, and the inconvenience caused by the missing pipe bender. This is not the level of service we aim to provide, and we completely understand how frustrating it must have been—especially being left without a key tool needed to complete your work.
There were clearly multiple points where we fell short, from dispatch updates to follow-up communication, and for that we take full responsibility. You should not have had to chase us repeatedly or be left without clear information regarding your order.
We are currently reviewing what went wrong here to ensure this doesn’t happen again. In the meantime, your refund for the pipe bender has been processed. If it hasn’t reached you yet, please contact us directly at Customersupport@mpmoran.co.uk, and we will make sure it is resolved immediately.
Vastaus yritykseltä MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Zero stars.
Zero stars.
Ordered 2 small items. On web site reduced to clear. Ordered and paid on 5th March.
On the 16th of March still no news.
Very poor customer service. Problem very quickly sorted once I had posted a negative review.
5. maaliskuuta 2026
Vastaus yritykseltä MP Moran
Hello,
We are sincerely sorry for the frustrations caused,
We were never updated by the branch to state this was out of stock and you should of been contacted immediately to be informed this,
We do not accept this type of service at MP Moran and we are having the necessary departments corrected so these things will no longer happen,
We are truly sorry for the experience you've received and your refund has been processed in full for yourself,
Great delivery service
Great delivery service.
Delivery was left in a safe place with a note. Many thanks.
11. maaliskuuta 2026
Vastaus yritykseltä MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Vastaus yritykseltä MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Easy to order online and delivery…
Easy to order online and delivery speedy and efficient and s very helpful delivery man
11. maaliskuuta 2026
Vastaus yritykseltä MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Excellent customer services!!
27. helmikuuta 2026
Vastaus yritykseltä MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Nearly Three Weeks for a 2–3 Day Delivery
We recently ordered a slab on 27 February, with a quoted delivery time of 2–3 days. In reality, the item was not delivered until nearly three weeks later.
Prior to ordering, we contacted the company to ask about availability and were advised that only one item remained in stock, so it is unclear why there was such a significant delay in dispatch.
We had to send multiple follow-up emails and were unable to get through by phone, and communication throughout the process was limited. Updates were only received after chasing.
The delay impacted our ability to complete an ongoing customer job, which was frustrating given the high delivery charge of £86.
The item did eventually arrive, and we appreciate the final delivery, however clearer communication and more accurate delivery expectations would have made a significant difference to the overall experience.
27. helmikuuta 2026
Vastaus yritykseltä MP Moran
Thank you for taking the time to share your feedback. We sincerely apologise for the delay in delivering your recent order and for the frustration caused throughout the process.
We understand how important timely delivery is, especially when you are working to complete a job for your own customer. The extended delay you experienced, particularly after being advised the item was in stock, is not in line with the level of service we aim to provide. We are also very sorry that you found it difficult to reach us and that updates were only provided after you had to follow up—this is something we take seriously.
While we are pleased that your order has now been delivered, we fully appreciate that the experience fell short of expectations, especially given the delivery charge. Your feedback has been shared with our team so we can review what went wrong in both dispatch timing and communication, and make the necessary improvements.
SIMPLY GREAT CUSTOMER SERVICE
This company provides some of the greatest customer service in the UK. Luke who answered my call was totally professional and helpful.
If all companies were this efficient the world would be a much better place.
Thanks again for being GREAT.
kEVIN wILKERSON
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
I asked for an update on delivery for…
I asked for an update on delivery for an order placed on the 11th March and you told me it had been delvered 27th Feb. When I queried this and asked you to check, you doubled down on the 27th Feb. Very poor communication!!!
11. maaliskuuta 2026
Vastaus yritykseltä MP Moran
Hello Paul,
We are sincerely sorry for frustrations caused,
The incorrect tracking was looked at as to why this was advised incorrectly,
As we did speak over the phone and I apologised sincerely for this fopar and gave yourself the correct tracking information, I hope we were able to resolve this situation for yourself,
If you do have any further queries please feel free to contact customersupport@mpmoran.co.uk and we can help with anything needed,
Vastaus yritykseltä MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Awful experience.
Awful experience.
I ordered some items and the company called the following day to say they could not fulfil the order, but that they might be able to source the items from another branch. I was told they would call me back the same day with an update, but I never heard from them.
After five days I had to contact them myself to find out what was going on. I was again told someone would call me back, but that never happened. I ended up having to chase them three more times.
In the end I asked for a refund and will be purchasing the items elsewhere. Very poor communication and disappointing service. I will not be using them again.
8. maaliskuuta 2026
Vastaus yritykseltä MP Moran
Thank you for your feedback, and we’re very sorry to hear about your experience.
We sincerely apologise for the lack of communication and the inconvenience caused. You should have received timely updates regarding your order, and it’s clear we fell short of our usual standards by not following up as promised.
We understand how frustrating it must have been to repeatedly chase for information, and we regret that this led to you cancelling your order. This is not the level of service we aim to provide.
Your comments have been shared with the relevant team so we can address these issues and improve our communication going forward.
Vastaus yritykseltä MP Moran
Thank you for bringing this to our attention. We’re sorry for the frustration caused by items appearing available on our website when they’re actually out of stock.
We do our best to keep our inventory updated in real time, but occasionally there can be delays or discrepancies. We’re currently looking into this to prevent it from happening again.
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