more2life  Arvostelua 

What a truly horrendous experience. This company took the stress of moving to a new level. We wanted to move house, and ‘port’ our Lifetime Mortgage with us. Not something they want you to do perhaps.. The Moving Team do not want to talk to you, so they don’t take phone calls, they will reply to emails, but only 2 days later. They do not communicate internally, so their Accounts don’t tell them when you pay fees. They don’t communicate with their Solicitors, but send an email to you asking if you would like to close the file, while you are about to ‘exchange’. As for the future, we certainly won’t move again, but will do everything possible to pay this lot off.

We have done a few drawdowns know and it just gets better. Having to sign docusign is so much better. Not having to wait for the postal service. All went very well and any queries were answered quickly. Money was in our account just as Diane Perrin had confirmed. Many thanks

I have just used more2life to drawdown some extra cash and it was an easy, seamless procedure. I was kept informed of the steps by Diane Perrin who was very personable and informative. A very pleasing experience.

The service we received from staff was exceptional.The mater was dealt with very smoothly

I've drawn down a few times now, and things have always been straightforward. Diane Perrin completed my case this time, and I must admit, I'm loving Docusign, as it saves horrendous postal waits for the paperwork.
Till my next project...🫣

Thanks Diane ☺️

I have used more2life on two previous occasions which were conducted very efficiently. This is my third drawdown and was dealt with by Tracy Curzon very professionally .Thank you.

The more2life team were great Tracy Curzon completed our request in less than 24 hours after signing the offer.

From start to finish the procedure was very easy and successful with the help of Tracy Curzon

It was quick and dealt with efficiently. The times I had to speak to an actual person, they were hepful.

We wanted to port our lifetime mortgage with MORE TO LIFE and it has been an unremitting nightmare. We have not yet Received permission from MORE TO LIFE to port because they have delayed and procrastinated endlessly causing severe stress to me and my husband. We want to buy a bungalow because of my husbands increased lack of mobility following two years of illness.
MORE TO LIFE surveyed this property on March 31st and referred it to the Underwriters yet by today (May 6th) they have still not given us permission to port. Both our buyer and seller are getting very anxious and we fear they may withdraw. The stress that the delaying by
MORE TO LIFE has caused is now impacting upon my
health.

Diane Perrin was extremely helpful through the drawdown process making it a seamless and stress free experience.

I applied online for a further amount and it'sbeen very plain sailing, especially as now Docusign is available, because mail deliveries in my area are irregular to say the least.

I signed the agreement yesterday and today Diana Perrin advised me that she's arranged for the funds to be paid out next Wednesday.

More 2Life are always polite friendly and professional and very helpful too

Dreadful organisation to deal with. Very poor communication. No one takes responsibility for providing information. We have been trying to pay off redemption but MoretoLife will not release the figure. The property is sold and our solicitors have the funding to pay off the debt. This awful organisation has made my wife ill with worry because of their obstructive manners. We just want to pay off the redemption figure but they keep putting obstacles in the way despite our solicitors writing to them. It seems as though they are trying to steal more money out of the equity release. Be wary of this organisation. Many replies have called them crooks. Our experience has most definitely confirmed that. Do not use under any circumstances. Terrible company.
You will get a standard meaningless reply.
We have explained that sister has had a massive stroke and is in a nursing home with 24 hour care. She is unable to speak, comprehend or move her right side. We have provided a solicitor, the nursing home details, the doctor etc. The bungalow has been sold and we wish to settle her debts because of outstanding care home fees. MoretoLife seem to be deliberately obstructive and we cannot understand why they do not want the redemption money. All other concerns have received their monies and bills have been settled except the owed care home fees. Cannot understand why MoretoLife do not want the redemption paid. Are they trying to extricate more money?

Very good and prompt service. Every step was reported and date given.

I really like the online process. It’s slick and fast.
One thing that needs to be changed is the auto note received after completing my request. This told me I would hear from M2L in 3 working days. That never happened so I called in, taking staff away from valuable processing time. I was told that it would be 15 days.
The following day I was a bit annoyed to receive an email asking me to call in and confirm my request. Surely that could have been done in the previous call?
The very next day I received an email to say it was being processed so everything moved very fast after that.
Thank you

This is the third time we have requested another sum of drawdown----costs for everything are shooting up more than ever--and we have been delighted at the way the staff, particularly Diane Perrin, have been so helpful and made this withdrawal so easy and uncomplicated. I would certainly recommend More 2 Life to anyone , particularly older people with their own homes needing a bit of extra cash from time to time. Thank you to all the Staff.

My experience was made great due to the ease of application and the customer service with my queries. It is very satisfying when you can talk to people in person. I would gladly recommend M2L to friends and family.

On a really challenging case, Hassina Begum of the completions team pulled out all the stops to get completion over the line. She liaised with all parties and fed back regularly to me personally. Thank you so much Hassina.

The service we received from more2life during our recent drawdown application was excellent.
Many thanks again, particularly to Diane Perrin.