Moose Mobile Arvostelua 

a shocker no response

If there was a negative I would choose it. Appalling customer service. Changed Sims without pre warning and when activated no longer worked for my elderly father's mobile. Cannot get through to them unless you are prepared to wait over 2 hours even then no guarantee they will answer. Transferred to other carrier and they still keep charging me despite the account saying terminated. Reported to ombudsman.

Great until you have a problem.
They’re great at taking your money.
Good luck getting help if you need it.
Don’t transfer to Swoop , as they’re basically the same company. Like Volkswagen and Skoda.

Terrible service and unable to contact them by any means

I have been with Moose Mobile for many years. Always found them great.

With this recent "UPGRADE" from Optus to Vodaphone network what a shambles.
I have been calling, emailing & live chatting them daily wasting my previous time. Today I was live chatting in queue for 1 1/2hrs & on hold with them for the same amount of time with no success at all. I emailed them last week and have still not got any response. I've sent another email today. Let's see how that goes, but I'm not expecting much.
I have to ask them one simple question and that's it. They should be paying me for my time that I've wasted.
Very angry and frustrated.

I can't see how they can survive the latest change they made. They moved from Optus to Vodafone without notifying anyone. The just mailed new sim cards without any instructions. I could not get anything to work and have been in a phone queue for 9.5 hrs and still no answer. I have emailed them 5 times and still no reply. My problem started 6 days ago. I don't even know if they have received my cancellation of the accounts. Stay clear.

I agree with all the other negative reviews. I am not able to force migrate my sim from optus to vodafone. i have tried multiple times to make contact with their contact centre by both online chat and by ringing and sitting on hold. Not once did anyone answer either online chat or phone. With that said, heading off into the sunset with another carrier. Bye Bye Moosey Bye Bye!!!

Got sent a new sim card with no nfo who my service was being migrated to. If they were upfront & said vodafone it would have saved me from frustration trying to upgrade which failed. Wasted an hour on the phone for customer service & also sent an email that wasn't responded to. So I made a better choice & am going to DODO. What a shocking company MOOSE mobile is.😟💩💩💩💩💩
An update, got a Dodo sim pack from coles for optus & within 2 hrs it was up & running 😃😘👌

My wife ( 70s) recently received the new e-SIM to upgrade from Moose (Optus) to Moose (Vodafone) . Not being across every tech angle she tried initiating the new eSIM on her iPhone 8Plus (- not realising until later that her older phone wasn't compatible).
She then requested a physical SIM which arrived in the mail.
In the meantime the transition of the number across to the new network had started and had gotten stuck, and she was then without any mobile phone service.
Most of Friday was then spent waiting on (my) phoneline and (just in case) waiting on online chat ...for ages... until I could get someone to complete the transfer over to the new network using the new SIM
When I suggested to the operator that maybe Moose needed to warn it's clients with older, incompatible phones, that this may present serious problems if they started an eSIM/transfer with an older phone the operator said quote " Yes we have the option on the App when you need to put your IMEI number to check if that phone is compatible or not"
This fine for someone across all this, but you have an aging group out there that are not all going to be able to follow through with this kind of info
The problems that have come out of this transfer show a lack of foresight, consideration and basic planning into who is out there on your network and what they are going to be able to figure out and what they are not going to be able to figure out.
Expect an exodus

Their customer support is almost non-existent and you’d have to wait for a week to get a single reply to your email enquiry and wait for a few hours until they pick up your phone enquiry. Don’t believe the good reviews on Product Review as it’s no longer applicable to their service level after their recent horrible business transformation. I temporarily moved to overseas and I need SMS verification for this and that but they claim they are not doing international data roaming any longer so I can’t receive any SMS for verification purposes which is giving me huge headaches. Now I’m stuck with their shitty services for nothing and can’t even transfer to other service providers as SMS verification is required even for that. DO NOT use their services if you are considering, no other data proverdiers could be worse than this bullshit.

So crap don't get a plan with this company! I’ve been trying to change my SIM as per the instructions but I get an error message every time, and its not because I’m technically challenged, your app simply does not work. I tried calling and was on hold for 2 hours before I gave up. I emailed 4 times over the past 2 weeks and have not received a response. Now you have the nerve to send me comms about how my service will cut out in 5 days if I don’t swap my SIM. I’m fkn trying!!!! I have no choice but to go to another company because I can’t risk not having service on my phone. Its such a shame because I have been with Moose for 7 years.

I haven't had a problem with Moose Mobile until they decided to go with a cheaper provider, Vodafone. Cheaper means I am no longer getting service, but expected to still pay my monthly bill. The only time my phone works is when I am home using my WIFI.
Expect to be on hold for a very long time trying to contact customer services only to be hung up on. Tried the online customer service to be told I will be put through between 7-11 minutes. This time never changed and I was never put through. This company needs to be looked at by the ACCC.

Moose were great till they forced us to switch to Vodafone, then it has been downhill ever since basically. They sent an email that I have 30 days to switch to their new network provider (Vodafone), but the code-based verification method in their app didn't work for like a week. Once it was fixed and I switched, I realised their network is patchy and the signal is weak even in the city (Brisbane), so I have to leave them unfortunately.

I rarely leave bad reviews - but this i probably the worst.

I have been using their service for about 4+ years now, but my issue started when my monthly billing didn’t go through. They do a bad job in reminding you if such a case happens, but when it goes to a certain point they disconnect your service. I find it ridiculous that you have to CALL the number to reactivate it. I have been calling them for the past few days and every time I do - I am always kept on hold for 2 hours.

emailing is also nonexistent, I have sent them an enquiry 2+ days ago but nobody’s reached out. I have tried and tried, and honestly it is such bad and disappointing I am going to switch my service ASAP once I can finally get a hold of them. I do not recommend moose mobile.

UPDATE 09.08
I've rang them exactly at 10 am, and after nearly an hour of waiting on the phone I was greeted with the most unprofessional service. Assuming all of their calls are managed by a overseas third party, don't expect your case being managed here in Aus. I really don't want to critique someone's language level but my support person had a lack of formality, had no understanding on my case where I would be left in absolute silence for minutes at a time without any reassurance. Telling them that I need my service back online so I could change to a new telco - she even had the nerve to tell me "why are you changing?" instead of offering compensation and assistance.

Support staff are oblivious. Don't waste your time with this this company. I will memorize Hindi cusswords before I even call them back to cancel my service - if they do pick up :(

This is the worst mobile service provider. I recently cancelled my service, yet Moose Mobile is continuing to debit my account without authorisation.Trying to get in touch with their customer service is impossible. I tried calling their 1300 number and was left on hold for 1 hour and 40 minutes before I finally had to hang up. Following that, I sent an email detailing my concerns but received absolutely no reply. I have since sent a second email, and I am still waiting for a response.Charging customers after a service is cancelled and completely ignoring support channels is completely unacceptable. Avoid this provider.

Poor customer service and support. I had a terrible time trying to get in touch with call center and being kept on hold for more than an hour. I am disappointed on how their customer service has taken turn for worse.

I would’ve put minus (-)if there was one. The worst service of my life I have never had it so bad.I borrowed a mobile to call over the phone waited for 3 hours; sent emails :an auto reply said : tell us your respond and we respond within 48 hours : No action,no response.Still waiting for a week and nothing. Tried the chat : again,the Bot said it will be 15 minutes,kept on increasing the waiting time then suddenly changed to waiting for 3 hours : still no response- still waiting ! Nothing. From the 2 August to 8 August - Absolutely non-existent,as if they left and gone forever??!! No customer service,none customer communications, none service

Waited 2.5 hours on hold to speak with a customer representative about the problems migrating our mobile phones from the Moose Optus service to Vodafone. At the end of 2.5 hours I was disconnected as the wait had passed the moose business hours. Throughout the 2.5 hours there was a constant loop message that my call had progressed through the queque and I would be connected to the next operator shortly. Total bullshit!!

Forced switch over from Optus to Vodafone network. SIM didn't work. After waiting for over 2 hours got through to call centre. Told to reset network settings. That didn't work. Another 2 hours of waiting to get through to call centre. New SIM sent out. SIM wasn't set up. Now I can't get through to call centre or online chat. Waited for over 2.5 hours yesterday. This company is a disgrace. Never go near them. Will be switching.

I was surprised to come onto this website to see the negative reviews about Moose Mobile. I thought maybe we were the only ones that were having trouble with them. Don’t get me wrong, we’ve been with Moose for our two mobile phones for a few years and haven’t had any problems. However, since they advised us they were changing from Optus to Vodaphone they have been completely uncontactable. In the end we decided to cancel our monthly plan with them and go back to Telstra. We have hung on the phone for hours, sent multiple emails trying to cancel our agreement with them and Telstra also let them know we had transferred but they have not replied to us at all. They did however send us next months bill!! As we pay for this on a monthly basis and pay from our credit card we cannot cancel the payment - the Merchant has to do this! We didn’t know this, if we had paid direct debit we could cancel it. The bank said if the amount goes out we can then lodge a dispute. Unbelievable!! In other words, we are dealing with a communications company who no longer communicate. Very, very disappointing.