Moose Mobile Arvostelua 

Were good value but following the migration chaos to Vodaphone I have had no phone for the last 3 days. With medical issues and often having to take calls regarding medical follow ups, I'm not sure what I can do. No-one is answering the Moose phone number - I've been on hold for 4,5 hrs and have still not been able to speak to anyone. To make matters worse, I cannot transfer my number to another provider, which I fully intend doing, until the new SIM with Moose is successfully activated - so frustrating and I'm not the only one with this issue. There should be an official enquiry into this debacle.

Customer support phone number is never answered. Disgusting lack of respect to their customers.

Charged me 2 months even though I never activated a SIM! Did not receive the first SIM and was a nightmare to get a second one sent. Email requests take days to respond and calling is essentially pointless - I am genuinely not even sure if they have a call centre? Not worth it, avoid them

Update: Reported this business to TIO and ACCC after being without service for 24+ hours, losing business and access to essential services that require text verification, being unable to switch to another provider due to not receiving an OTP, and experiencing non-existent technical support. One star is way too many.

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I was a happy Moose Mobile customer, with great reception and no issues whatsoever prior to the migration. I lost reception 4 hours ago due to their migration, and since then I have been unable to connect with one customer service representative. After 2 hours on hold and waiting in a chat, I decided to change the provider - which I can't without functioning service.

Terrible customer service. In total I’m waiting for more than 25h and it’s so frustrating. The prices are ok but if you need help you will wait basically forever!

Their prices are very good but the customer services is absolutely dreadful.
I have just sat on hold for more than 2 1/2 hours only to be told they couldn't help.
This is simply not good enough!

-ATTENTION-

Moose Mobile has no physical office.

Please do not make a trip. They have relocated years ago.

Moose mobile rolled out transition to a new mobile service provider. Process didn't work but did for 3 other family members. Requested callback twice - first said 24 hours call back - not received, second stated callback within 48 hours - not received. Tried calling three times - on hold for 50 mins twice with no progress and had to get off, and last call being 1hr 30 mins and no progress. This has to be the worst service for a business led change I've ever experienced. I will be looking to move my whole family away from Moose mobile. I would give zero stars but can't.

Got a message to say I was to get a new SIM or could migrate using an ESim. I am away from home in a caravan. The password for their phone app doesn’t work. The reset option returns an “unexpected error try again”. So tried the online chat. - that times out. Tried calling their support number. Spent hours on it hearing how important my call is and it’s progressed in the que. Not happy will be moving to someone else. One star is one too many.

Been on phone awaiting for over an hour yesterday, half hour today and 20 minutes 2 days ago. All to activate a sim they sent me. Still haven't spoken to anybody on any of these calls as I have work and can't stay on hold. Emailed them yesterday with all the issues and still no answers. This phone is my sons and he needs it to contact after school. All because of a change to vodafone. This is ridiculous.
Worst customer service and experience with any provider i have ever had.

The worst company to deal with! Stuffed up their own sim migration leaving me with no phone services which forced me having to buy another sim, then when trying to cancel my services with them, it became a mission impossible! A week after formally requested to cancel my services, they had the nerves to send me an invoice for this upcoming month and it is not even possible to cancel my direct debit details in their portal? HOW IS THIS EVEN LEGAL THE WAY THEY TAKE YOUR MONEY AFTER YOU CANCEL YOUR ACCOUNT WITH THEM? There is a TIO in place against Moose Mobile but it doesn't seem to anything. Maybe they are just preparing to shut the shop which I sure hope they do very soon for a shitty company like them!

AVOID THIS COMPANY LIKE THE PLAGUE.

I made the decision to switch to MooseMobile for my home internet (with a data only SIM) a few months ago. I paid for the Express delivery within 2 business days, and had a good week or so of internet with my old provider left.

Well, after a whole *month* they had still not dispatched the SIM card (I'm in Brisbane), and I ended up having to hotspot from my mobile, incurring extra data charges, until I told them to just cancel my service and refund me. I ended up going with another provider.

Then another month later a SIM card turns up. I contacted them at that time and they assured me the service would be cancelled. Guess what? Never happened. I'm still trying to cancel a month on from that, and just today I've been on the phone to them for OVER TWO HOURS and still can't get through to cancel. I've tried messaging them and emailing too.

So, so, so disappointed.

phone not working for over a week, cannot contact them by email phone or chat, i have been trying everyday and spend over 2.5 hours waiting to be served before phone kicks me off, beyond hopeless. it makes me think Canstar is corrupt

DO NOT PAY FOR MOOSE MOBILE SERVICE
NO RESPONSE TO EMAIL, PHONE CALLS, CHAT.
Paying for 3 services we have had to abandon, sent new sims by Moose that you cannot activate.
We have moved all services to Telstra but cannot cancel Moose so still paying for unusable services. Matter has been reported to TeleComm Ombudsman, don’t waste your time and money on this company.

Moose owe me a refund and have not sent it through.
They have not replied to my emails on this matter for over 12 days.
They will not answer their phone - been on hold now for 1hr 46mins.
They will not answer online support, which has been telling me the next agent will be with me in 14 mins... for over an hour!
This is the absolute worst service I have ever had from any organization, ever. Even government services are not this bad.
Moose Mobile are incompetent, dishonest, and have zero customer service. None.

If I could give zero stars I would. After being on hold for over 40 minutes I finally speak to an operator for 2 minutes and then it disconnects the call.
The change over from Optus to Vodafone has been impossible. Sending verification codes that don't work, your phone no longer can call non-moose mobile customers. Put simply, you are paying for a service that is not being provided with no customer support. I know 5 people who are with moose mobile and none of their mobile phones work but they are being issued with invoices. None existent customer service. I will be leaving moose and so will my two adult children and mother and her partner.

It seems it is impossible to reach there customer service team, several hours of waiting on the phone and waste of precious time. Do not recomend their service.

If I could give a rating of 0 I would. Signed up to their internet plan, got charged $400 on my credit card. Have received no correspondence at all. No receipt for payment or account activation email. I have attempted to get in touch with their customer service team via email and phone repeatedly with no success. Would never recommend this company. Terrible customer service. Happy to take your money but that is about all they offer. Don't get caught like I did. Avoid this company.

Waited a total of 56 minutes for someone to take my call. We were sent an "Upgrade Sim" which the asked for additional payment. Don't think so. Have been with Moose for many years and have never had an issue with them. Appears that they have been brought by another company which based on my call today is an "Overseas company" which doesn't have any value in customer service. Have thrown the "Upgraded Sim" in the bin. Now exploring other providers. Shame that something that worked and was good is now a shit show.

If I could rate less, I would.
On hold for hours, unable to get through via chat, invoices not sent, amongst a plethora of other issues.
Avoid like the plague.