Moose Mobile Arvostelua 

The most useless company on Earth

Avoid this mob at all costs. Their products dont work and forget about getting hold of anyone to resolve the isdues. Try for yorself, phone them. You will be on hold for hours no matter what time of the day or week you phone them.

I have phoned them numerous times over the past few weeks spending many hours on hold. Not once has anyone ever answered or responded to emails.

Still a SIM that doesn't work and no phone.

Pathetic mob!

Until they decided to move to Vodafone all was fine. Because they only sent a SIM for my phone number and not my modem number, I have been trying to contact them to rearrange my service and drop the modem number because I have realised I can tether instead. BUT over the last 2 weeks I have spent about 7 hours on hold, and a couple of hours on the chat, where the wait time goes up and down and I never get to make the change. A shockingly poorly communicated and managed transition, and I think they will loose a lot of business as a result.
An update: After the above frustration, I received a call from a very patient man and we are getting my changes sorted. He was very apologetic. All the same, I stand by the above, because I should not have gone through so much to get help.

They are transitioning to a new service and as I didn’t receive my new SIM card I phoned support. I waited over an hour to speak to someone then gave up. They obviously don’t care too much about existing customers time to call it quits

An absolute NIGHTMARE to deal with!!! With out going into all the details.... customer service is virtually non existant. When I finally did get all connected I was promised 2 months free for my troubles. Iam on the phone atm waiting to speak to accounts (1 hour and 56 minutes so far) as I have had no free prommised service and I have been charged for 2 accounts and one being double the price of what the plan was that I joined on. Seriously if I had a chance to pick someone else..... don't choose MOOSE MOBILE 👎👎
speed and connection has been fine, no issues, that's the only positive I can add unfortunately.... lift your game Moose 🫎

Worse Customer experience ever. AVOID like the plague. Even ttrying to port my number to another provider was a nightmare. They kept rejecting the transfer so have to contact them. 3 hr wait on the phone...nothing. The call timed out. Regardless of how cheap mtheir plans are, DO NOT SIGN UP if you value your time and sanity

This company and its call centre staff are completely unhelpful. The wait time to connect is 2 hours and then the staff member promises everything will be fine and then I had to call back 3 times (2 hour wait each time). This company is NOT for the faint hearted. You need stamina and patience beyond anything you can imagine. I’ve just found out my service is still not working and now I’m about to go back in the 2 hour queue for more help. Please please please think very carefully because unless you have patience persistence and understanding that your issue won’t be resolved quickly this company may not be for you.

I am a long time customer, never had any issues until they just moved to Vodafone. I had problems with new sim, called twice, both over 1.5hr waits, problem finally resolved. Today I had to call them to organise international roaming.....2hrs, 22mins & 50seconds....and the call cut off!!!!!
Dreadful customer service, I do feel sorry for their staff they must be copping a lot of verbal complaints!

Can’t even activate the SIM card. Tells me to click the “activation button” on the website, which just takes me to the portal where I can’t interact with anything and there’s no way to activate.

I warn you about having anything to do with this company. Customer service is NIL. 52 minutes on hold this morning alone. They are ABYSMAL. I can't begin to describe how bad their customer service is. Stay away.

The recent changeover to Vodafone network would be absolutely crushing Moose mobile at the moment. What a bloody disaster! A lot of good customers are now jumping ship and moving to other mobile providers. Absolutely appalling lack of preparedness for the transition and non existent support for their loyal customers. Curious as to what research was undertaken in regards to the impact to customers and whether the new network would even work in most areas. The new sim cards sent out for all 4 of our mobiles did not work. Phones are displaying no service, emergency calls only. We were one of the lucky ones to actually get through to technical support. It was eventually determined faulty sim cards after an hour of troubleshooting. Our new Samsung's aren't esim compatible as we discovered. My partner has her own business, have lost so many potential clients due to no phone service. Tried to call moose again today, over an hour waiting and the operator who eventually answered our call did not even speak, we could hear breathing and background noise but they couldn't hear us talking from our landline phone. Update, we have now been calling all day with no luck. No response via email and chat bot is just a stall tactic. This ordeal has become so stressful and I honestly hope Moose loses a lot of customers due to the atrocious lack of support. We've ordered new sims from another mobile provider. Goodbye Moose!

Unable to contact them since move to Vodafone. Called many times, on hold for hour, I then just hang up. No response to emails, or chat.
I have cancelled the contract now still getting billed.
Terrible service.

Was with Moose Mobile for a time without major problems, but since the Vodafone switch, things have gone extremely downhill. I am not able to catch support staff on the phone, email or live chat. Worse, the live chat keeps saying that the next agent will be with me in a few minutes, and the automatic phone voice claims that I have moved up the queue around 30 to 40 times an hour, whilst waiting for two hours plus in the queue.

All I wanted was a new esim for my new phone, but now I'm trying to port out of Moose. Which ALSO doesn't work: as others have reported, apparently my details don't match up with the details in their database when I try to port to another provider.

Will wait until tomorrow, then contact the Ombudsman, as right now, they are basically holding my phone number hostage.

Uncontactable customer service.

New sim posted to wrong address
Initially tried webchat --> no response
Tried sending emails X 2 --> no response
Tried updating address on their portal --> can't login, please contact support
Now on the phone for the last hour --> no response

So I'm spending my time whilst being out on hold writing this review

There was an error activating my new SIM. Two weeks of unanswered emails, calls that end after being on hold for over 2 hours and chats that go nowhere! Im changing service provider, diabolical customer service.

Regretfully I give 1 star.. on hold 4 hours 20 minutes then they hangup. Call again, 2 hours 16 minutes i get an operator. New sim sent Monday. Its Thursday today, no sim arrived. Call again bang on 9am, 35 minutes on hold, they say they are checking on the delivery then hangup again.
ABSOLUTELY NO CARE. NONE, STAY AWAY.

Junk since going to Vodafone.

Crap coverage, chaos and no support.

The whole family have jumped to Boost Telstra,

I got email saying I have 5 days to activate new SIM card but it wont activate online through moose App and tried to call them every day with long waiting time and emailed them couple of times with no response
Very disappointed with service not sure what to do now

Terrible customer service. No response on the phone for hours and hours, few consecutive days. Sim not working and no way to reach them. Their website is useless

The change to the Vodafone network has been an unmitigated disaster.

I have two services with Moose. One transferred smoothly, but the necessary re-recording of my voicemail message was of very poor quality. After 3 hours on hold to customer support I was told to re-record it and not answer the callback so the support tech could verify the quality of the recording (which was still garbled). The tech called back, I didn't answer it as instructed and then absolutely nothing.

I made an email customer support request to Moose detailing the issue. The automated response advised that I would get a reply within 48 hours. 19 days later I got an email from Moose telling me to dial 121 and follow the prompts. Useless.

Setting up the transfer of the second service required a verification code sent from Moose that I have not received after 45 minutes of waiting. I have been on hold to customer service for 40 minutes.

I shall be transferring both services to Belong.

Left Moose after many years. No customer support. Spent three hours on the phone with no luck.