Moose Mobile Arvostelua 

Been with them for a good while without issues, moment they transitioned to Vodafone network, it's been an utter nightmare. Every bill since has been overcharged by 4x the amount and they don't answer emails and unless got 4 hours to wait on the phone, can't get through to them there either.

Disgraceful service provider. Like most of their customers I've moved away from them to another carrier, rather then deceptively be moved to vodaphone without disclosing that to me. Now I'm chasing refunds for overbilling which has been referred to the ombudsman seeing it is impossible to get in contatc with Moose Mobile via any method.

Cannot believe how much time wasted waiting on a call to be answered. 9am opening hours still experiencing high volume of calls. Such rubbish.😡
Hours wasted to discuss a bill.
Cheaper prices does not mean no customer service.
Not to say waiting 2.5 hours when platform change occurred.
Lift your game Moose 🫎 this is absolutely a disgrace.
AND yes you can call me anytime you have my number to discuss however I will not hold my breath.
Never ever would I recommend this brand.
Change your music and your stupid message.
I don't believe you have any staff answering calls st all.
Stop wasting my precious time.

Moose mobile was absolutely abominable and i would NEVER recommend them. If you ever want support you will be disappointed because i tried calling on several occassions and was on hold for more than 2 hours.......i tried emailing them and got a generated msg saying they would contact me within 48 hours...(no response came) ....i tried with the useless Chatbot....so i sent an urgent email.....(no contact) ....rang dead on opening time and hung on for an hour and a half with no success......8 days i tried to speak to someone .... truely do yourself a favour and steer well clear they are 100% useless.

since they moved to Vodafone there is literally no customer service. I dont trust this provider anymore.

Horrible customer service virtually impossible to contact them no response to all my emails trying to get my money back after being overcharged

This "making things better" by switching networks - what an utter disaster, I wonder how many customers they've lost?

We've had two numbers for a couple of years and got two new sim cards sent to us in the mail.

Neither of them would activate and as has been said by many other reviewers the customer service is all but none existent. On hold for hours, waste of life trying to get to someone to talk with.

It got to the point where my eldest son, who is a lawyer and needs his phone to be working, signed with another provider after calling "Customer Service" days in a row and being on hold for hours.

The other account we had I've tried to make a complaint about the service, and even the complaint emails bounce back! Tells you all you need to know I think.

Utter shambles, terrible service and worse communications, never again.

They say they sent u a new sim but didn't you try to contact them on the phone after waiting over 1 hour each time gave up poor service then they say have audacity to say going to charge u xtra $10 to keep old account can't even get through on phn.to cancel ur account keep away at all costs use any provider than MOOSE.1 star to many

after 5 hours on the phone/chat line Moose Mobile did not respond

I've been with Moose mobile for about three years. Had two services with them and both without any hiccups. Ever since the migration to Vodafone, the service has been terrible, too inconsistent, web pages are just lagging and irresponsive. Such a shame, there were really good. Looks like Spintel might be next to try.

Worst possible customer service ever experienced.

Moose was great for fair few years! Vodaphone is the absolute worst, I switched from. Now I’m back? moose did not tell anyone international roaming is not working indefinitely, and even sent a text when i arrived OS welcome and how to get roaming options. WTF moose??? terrible service, hours on hold, chat reps give vague half info/responses no matter how many times you ask for clear full info, making it long, frustrating and hideous. YOU RUINED IT MOOSE! once i get back from ZERO service OS i am out.

Started with Moose at the end of last year because my mother recommended them and I was happy with the change. However, recently my mother and I received emails saying our new sims were on their way and our service was getting upgraded. We both opted for esims but received physical sims anyway, which ended up as unnecessary rubbish in the bin. We had to Google why this happened, only to read on Reddit that they had a recent transfer to Vodafone coverage from Optus so all users were getting an "upgrade". With this, they made a false promise of making their plans "cheaper", saying I will only pay $21.80 a month, which I did pay the first month, but then my second bill arrived after the changeover and it is $37. I tried to read the invoice to justify why, but they stated "$15 + $21.80 - $21.80 + $15 = $37" and with that I immediately looked elsewhere and found a better deal with a competitor. What a load of sh . Really disappointed in Moose Mobile, I would not recommend to anyone.

Impossible to get customer service. Just about everything that could go wrong did with their sim migrations.

Customer service is non existent and they have really botched the migration from Optus to Vodafone. The migration section of their web site does not work and it appears that after migration you lose the account that you had. Their phones never answer, their trouble ticket ystem is not responded to and their chat line has wait time of from 1 hour to never.

Terrible customer service..can’t call anyone when u need them. International roaming doesn’t work.

*Avoid at all costs*

I was contacted by Kevin from Moose Mobile who advised that I needed to activate a SIM that I never received.

Kevin ummmm’d and arrrrr’d for a minute before directing me to activate an eSIM available from the Moose Mobile app.
After attempting this, it failed.

I now have no mobile data on my mobile device. Definitely moving to a competent telco.

Thanks Kevin and Moose

Unable to cancel service. No apparent provision for this on website. Cannot reach customer service on phone. Total failure.

RUN.....do not go with Moose. When they were with Optus things were great, could call and wait times were only a few minutes. Now with Vodaphone I cannot get through at all. Wait times on hold are well over an hour. I once waited 2 hours plus (cleaned the car and the house whilst on old) and ended up hanging up.
They also charge $30 late fee if you are a few days late on payment. I'm in the process of switching providers

Used to be good. Now they are rubbish. I switched to Moose several years ago as I valued their positive reviews on customer service. Now they are worse than the major telcos. They switched networks and I have had to make 3 calls to their call centre due to their incompetence at resolving my issue. These 3 calls were from 7 seven attempts and the wait times were 1 hour 43 mins, 1 hour 28 mins and 2 hours 4 mins on the occasions I managed to get through. I was told the issue would be resolved which it is now so despite calling at 9am sharp which is the opening time I am on hold again. Wish me luck but do yourself a favour and avoid them at all costs!