Moose Mobile Arvostelua 

Customer service is non-existent - several times I have called and been on hold for several hours before their business hours end and it disconnects, emails are not responded to, and there is no other option to contact them. I did not have access to international roaming while travelling due to an issue on their end and could not contact them to resolve this, meaning no access to my phone for several weeks. The customer portal is useless - there is no way to manage your account through this, despite them saying otherwise. Also, the plan price is constantly changing - they give notice of this but what can you do about it when you can't contact them. You can't even cancel your plan without somehow getting through to their customer service. Deeply frustrating.

Multiple outages for several hours in a 3 month period since signing up. Other shorter glitches as well in that time. There are other better performers. Switching is not hard. In a chat session run by an AI bot, there was little to suggest a satisfactory conclusion was possible, so I switched to another provider - it took 30 mins til a new connection was running.

Service was ok on the Optus network. Change to Vodafone has resulted in slower internet and worse coverage. Customer service has also taken a dive. Waited 50min on hold before giving up.

No customer service can't get through. Can't switch mobile data on or off through the app. This new migration is very bad.

Not a scam but an absolutely horrible service with more than hour long wait times if you ever need to call them, which you probably will need to a lot because of how terrible their service is.

I rang to ask about the constant emails we get telling us to update our sim card.... I havnt got a clue what this is all aboutI have tried calling on 4 occasions and nobody answers the phone, which is a bit pathetic for a phone company.
SOMEBODY PLEASE RING ME ASAP

Sent over three emails. It’s been two weeks, still no reply. Been on hold for 30 mins - no answer. Charge late fees which come under “other charges” without clearly communicating this. Not transparent, not helpful, strongly advise to avoid at all costs.

In my experience, this has been the worst customer service I have ever dealt with — and honestly, calling it “customer service” is generous, because it has felt completely non-existent.

I have had no usable service, no proper account access, SIM cards that don’t work, and absolutely no meaningful help getting any of it resolved. Phone calls go unanswered, or you are left sitting on hold for what feels like forever, with no resolution.

It reached the point where I had to block payments from being taken from my account because I was being charged while I still had no working service and no satisfactory way to resolve the issue.

The entire experience has been incredibly frustrating and, from my point of view, completely unacceptable.

Do yourself a favour and stay well clear. I would not recommend Moose Mobile to anyone.

Unfortunately, you have to give at least one star, and there is no option for minus stars. In my experience, they do not even deserve the one star I have been forced to give.

I have sent emails upon emails back and forth to Moose Mobile, this useless telco team regarding the intention of swapping my existing esim to a physical SIM. It's been well over two weeks since my last inquiry and yet there has been ZERO correspondence. I used to be satisfied with this company until the roll-out of the new system happened, making me not only extremely frustrated with the service, but also losing my job in the process with no income from employment. It is disgusting that the delivery of their service as a company has gone backwards instead of forward and improving customer service like you're supposed to as a business. Why am I paying money for months of no communication and zero effort from Moose Mobile to address what would have been a quick solution? It should not have been a problem to begin with! I want compensation for the times and work lost due to the whole messing around wasting my time by unanswered emails and phone line. I am NOT impressed and will be taking further action to spread my complaint if I don't get a satisfactory solution or even a response. This is utterly ridiculous and unacceptable! Why should I have to keep paying for poor service?! I'm done!

I’ve got a tricky situation to sort out, usually calling is an easier more human resolve with people well versed with the system. While I appreciate I wasn’t given AI, I instead however got an angry Indian lady that was annoyed I didn’t know as much as she did and just repeated the same question/prompts and was annoyed she got the same confused answer. Lots of audible sighs and long holds, and refusal to answer my question in favour of starting processes I hadn’t yet understood or agreed to. Perhaps it’s the influx of calls from carrier issues recently but the service is disheartening and demoralising.

Multiple emails to customer support with no real human response in 21 days.

53 minutes on hold, 'your call is important to us' repeated ad nauseam.

Received New sim, the activation links provided with the packaging result in 404 page not found. The Instructions included in delivery email, and app also refer to features no longer supported, such as activating a sim card. Moose currently seem broken on many levels.

One of the worst companies on the planet. Out of nowhere my mobile will now not connect to any landline numbers only 1300 numbers. Trying to contact Moose Mobile is like trying to win lotto. We have been on the phone to them for several hours and each time after waiting over an hour the call drops out There is absolutely NO CUSTOMER SERVICE at all, we are looking for a different company. We DO NOT recommend Moose Mobile.

I am up to date with bill payments however Moose Mobile has my account showing the last two bills as unpaid. I paid to their direct bank account as noted on the bill using Osko, as i have previously done. Since 14th August I have tried contacting them via email, online chat and phone call with no luck. Like many others, I dont have time to sit around for an hour or hours on multiple occasions hoping to get through to someone. I am concerned that my credit rating will be affected due to their error and lack of communication to get through to them to have this resolved. I have lodged a complaint with the Telecommunications Industry Ombudsman.

Ive spent 3hours on hold over 3 days trying to get any respose from them ... your call is important .... well thats
Bullshit ... not complaining of the staff .... just the shitty company service ... no reply to my emails .... just taking my money
glad to be so important ... so will keep trying
only got one star because they dont offer minus stars ....
What expierience ??? better responce from a robot

Absolutely disgusting performance would not recommend,Moose to my worst enemy
Thankfully the staff at Telstra Leopold were fantastic in helping us get sorted
MOOSE 🖕

Been with them for a good while without issues, moment they transitioned to Vodafone network, it's been an utter nightmare. Every bill since has been overcharged by 4x the amount and they don't answer emails and unless got 4 hours to wait on the phone, can't get through to them there either.

Disgraceful service provider. Like most of their customers I've moved away from them to another carrier, rather then deceptively be moved to vodaphone without disclosing that to me. Now I'm chasing refunds for overbilling which has been referred to the ombudsman seeing it is impossible to get in contatc with Moose Mobile via any method.

Cannot believe how much time wasted waiting on a call to be answered. 9am opening hours still experiencing high volume of calls. Such rubbish.😡
Hours wasted to discuss a bill.
Cheaper prices does not mean no customer service.
Not to say waiting 2.5 hours when platform change occurred.
Lift your game Moose 🫎 this is absolutely a disgrace.
AND yes you can call me anytime you have my number to discuss however I will not hold my breath.
Never ever would I recommend this brand.
Change your music and your stupid message.
I don't believe you have any staff answering calls st all.
Stop wasting my precious time.

Moose mobile was absolutely abominable and i would NEVER recommend them. If you ever want support you will be disappointed because i tried calling on several occassions and was on hold for more than 2 hours.......i tried emailing them and got a generated msg saying they would contact me within 48 hours...(no response came) ....i tried with the useless Chatbot....so i sent an urgent email.....(no contact) ....rang dead on opening time and hung on for an hour and a half with no success......8 days i tried to speak to someone .... truely do yourself a favour and steer well clear they are 100% useless.

since they moved to Vodafone there is literally no customer service. I dont trust this provider anymore.