Moose Mobile Arvostelua 

Worst possible customer service = no customer service at all. Since they changed over to Vodafone I had no internet 80% of the time. Any contact attempts are being ignored. I once stayed in the chat for a whole day, but no contact. Guys, stay far, far, faaaar away from Moose!

To all you suffering Moose Mobile customers, I would like to inform you that I’ve had a victory. Like you, I had many attempts at contacting Moose Mobile without success. I finally complained to parent company Swoop & also the Ombudsman. What do you know a response shows up in my email. My problem was when I tried to transfer my number to a new provider I was told my account number was incorrect. After my complaints Moose provided a new account number & transfer went through no problem. Now they are sorry I’m leaving. Should read their reviews & improve their customer support. Should never have moved to Vodafone.

I wish Moose had not changed to Vodafone from Optus.
since the change my phones mobile data is basically unusable. Service drops in and out constantly, and its more often out than in. I'm seriously thinking about changing provider, even though I've been with them for many years without a problem.
Hilarious, I need a code to submit this review, and I'm waiting to have service to receive it.

I AM GETTING OUT OF MOOSE MOBILE!
Calling Moose Mobile for anything is disappointing, to say the least! (I’ve taken of a photo of my mobile while waiting for a call of Moose Mobile 1300 566 673 as a proof but couldn’t upload here)
I waited more than 2 hours & still waiting for a response while the recorded message is the same someone will be with you shortly.
I hang up shortly after taking that photo for my record.
This is not the first time such long waiting for a response from Moose Mobile operators. I have had similar wait times before.
Do I want to be a Moose Mobile customer any more? Thank you very much!

Absolutely disgusting!!!! Do not sign up with this phone company ! On hold for hours every day and the phone just cuts off !!! Can never get through to them! If I don’t get this sorted today I will loose my number that I have had for the last 20 years . I’m going to change today to another carrier!!!!

Cancelled my service when they moved over from Optus to Vodafone. They are still taking money from my credit card. Have tried a number of times to contact them with absolutely no success. You ring and get cut off after 30minutes on hold. Try using the online chat, and you never actually get any help either. I've logged a fraudulent complaint with my bank and the ombudsman. DO NOT USE MOOSE MOBILE...

As for coverage, cost and ease to set up accounts great.
Support beyond this DOES NOT EXIST!
I have 3 accounts with them, I have been trying for 1 month to cancel just 1 of the services. Email, phone, contact us.... nothing! Yet I get constant emails and texts to update the Sim.
Its at a point where I am going to cancel the card the payment comes out of block them via my bank and port the numbers I want to keep to a new provider.
On hold to their non existent call centre as I write this where I have no hope of resolving anything even if they actually answer

Tess NSW

3w
I hardly write bad reviews but this is the worst service I ever experience. I received their new sim card said to upgrade my service. New sim card not activated due to old sim card was deactivated and not verification code sent into my mobile phone. I called for two hours each days for three days and no one answered. I use live chat for two days by starring on my phone screen to keep myself on the live chat with repeatedly said will be serving me on next 9 to 16 minutes for 45 minutes. Tried for three days. Wrote a complaint email sent out 1130 am them received their email with text said they contacted me on live chat at 1136 am but I am offline. From 930 am live chat and has to wait till 1136 am ? I emailed them to call my new phone number twice and no one call. I cannot change over my old phone number to the other subcriber. Four days of stressed of issue. But they sent you an email for the next month phone bill.

Please stayed away. I am now still unable to get through them. You will be regretting.

A month later, My bank account was charged for subscription fees. I continue received email to ask me to do the upgrade online. They do not read or reply what I have asked for help or even return a call to my new phone number provided in numerous email due to no one pick up the phone call. They are going to continues charge me my monthly subscription if I do not update from the new sim from old sim. My email sent through their admin are ignored. How do I upgrade the new sim card while their system is failed and no one pick up the phone call. But they are capable to continue charge from my account. Is this the way of a business? It has causing huge distressed. Anyway no one will call me still. I have migrated to a new phone number from the other telco. However I am charge monthly by Mooses. What can I do please????

Terrible service. Spend over 2 hours on hold. Use the chat feature and they said they will get someone to call and they don’t. Send email and again no call back. Once I finally cancelled my plan they continued to charge me the monthly fee despite telling me it’s cancelled. Do not use this service. It’s not the same as a few years ago.

Very bad customer service. I have been calling them hours after hours but no no body responding my calls. Sometimes I have been waiting over one hour on the line but no respose from moose team. It had happened on 25th and 26th August 2026.

Ridiculously long wait times on phone. Since they have changed to Vodafone carrier it’s gone to crap. Will be looking for a new provider.

Worst customer service ever. They are more interested in policy and procedure than the well being of an aged customer who has not had service for 3 weeks despite 4 attempts to resolve the issue. Waiting 2 hours for a representative to answer is not good enough. Please do not use Moose Mobile.

Horrendous customer service! Do not touch this company; you simply cannot get through to discuss after-sales support at all. I only need to change my address and get a new sim sent out- shocking!

Moose Mobile has provided great prices for years, however the switch over to the Vodafone network has been a bit of a disaster with long wait times on their help line. Now that we are on the new network we are pleased with both the coverage and signal strength

I've been using moose mobile for a number of years and whilst they were using Optus i could not have been happier, since they switched to Vodafone I've had nothing but trouble and trying to contact them can take hours. Go to any other provider.

Horrid. I liked Moose with Optus. As soon as switch to vodaphone. Disaster with customer service, connectivity, Emails unanswered, wait times for ph calls. Data rollovers, sim cards.not working.. Had to go to supermarket for wifi and ph calls .3 weeks a nightmare. As soon as I terminated account. Instant email. Sorry to see you go.🙂 Got emails to fix account a week after I had disconnected .Moose will lose more customers because of this. Sold out loyal customers for higher profit margins. Lost old a new customer. Avoid.

This morning I attempted to authenticate my new SIM card. After 1 hour and 29 minutes on hold I was disconnected. Live chat was also not responding and the portal also was down. After 7 years with moose this level of inefficiency was enough. I have now changed providers and recommend everyone else to do the same. Service overall was satisfactory as long as you didn't have to contact them.

I wanted to cancel a number with Moose. It was impossible to contact them on the phone (I gave up after 90 minutes), email (no response) or chat (waiting time changed continually - next operator will be with you in 9 minutes, after in 19 minutes, then again in 8 minutes and so on).

After several weeks and more than 20 hours on the phone attempting to contact Moose Mobile customer service to register the new (Vodafone) sim I received a call back. the call lasted around 15 minutes. It failed to fix the problem, the gentleman told me it was the fault of OPTUS and they would get back to me as soon as it was fixed.
I didn't hear from them again until they sent me an email stating I had 5 days to register the new sim or my account would be suspended, but I was libel for any ongoing costs.
I am now with Aldi who use the OPTUS network and I'm on the same deal as I was when with Moose.

We are in rural Tasmania. The Vodafone sims arrived with no instructions other than scan this QR code, we have four sims attached to a pump, a gate, a tank and a camera up a 6m pole. After four hang ups during the week after 40 to 50 minutes of music, this weekend i actually got someone after 1 hour 15 minutes who then gave me the instructions on moving over. So all done, now the tank will not dill, the pump will not turn on when th tank tells it o and the gate will not open. I have ten staff arrving in the morning and they cannot get into the business. My phone will not operate once we leave the wifi zone - so there is basically NO SERVICE yet the vodafone map is exactly the same as Optus. So now I am travelling 1 hours to go and get sims that do operate. Goodbye Moose