Monstergroup Arvostelua 

Ordered radiator cover from pigsback through this company. Worse quality ever. The finish on it was horrendous , the top paint work is bumpy and looks like it was 10 years old. Totally disgusted as cost in total €80. Could have gotten one similar in a shop of higher quality at €100. Don’t use this company!

DO NOT ORDER FROM HERE

I ordered a product from BV Monster Group via Pigsback. I never received it although a received an email saying it was shipped. When I contacted them they said it had been delivered and signed for by someone called “Dan.” They asked how I wanted to proceed to which I replied I wanted my product. They then answered saying it had been delivered to “Dan,” and refused to engage further. I paid €149 and then an extra €20 for delivery and received nothing. Their customer service and service in general is atrocious.

Heb een opbergrek besteld op 30/10/2023 en dit is bij levering beschadigd door de chauffeur bij het uitladen. Het wordt direct terug meegenomen/geretourneerd. Ze stellen dan voor om een nieuw rek op te sturen of mijn geld terug over te schrijven. Maar dan begint de ellende pas echt! Ondertussen zijn we drie weken later en nog geen geld of opbergrek. Van Monstergroup/monstershop geen reactie meer ondanks talrijke mails van mijn kant. Ik wil via deze weg iedereen waarschuwen, dit zijn echte oplichters!!!

Bought a workbench. No sign of it on the due date. Emailed the Co who responded immediately to say that it appeared to have been lost in transit. Offered either a replacement or a refund. I opted for a replacement which arrived two days later. Its unfortunate that the original was mislaid but the speed with which the problem was resolved was brilliant. Full credit to their customer service team.

Called these and was told they had my cabinet in stock and would be delivered tmw. No delivery and when I called they again said it was in their warehouse, now today they say they don’t have the stock and will now take another 10 days.

They take weeks to refund you as well.
Advise you use another company.

gazon wals besteld en betaald 268 euro bestelling zou de andere dag verzonden worden, na 7 dagen nog geenwals, op hun website staat dat het in behandeling is. telefoonnummers zijn niet bereikbaar, op contact formulier wordt niet gereageerd. ik denk dat ik mijn euros kwijt ben, wat een waardeloze webwinkel, voor mij oplichters.

Delivery service is rubbish , the update service doesn’t even work, messed me around with delivery days.

Product good quality BUT flat-packed booklet how to assemble must have been written with no knowledge?? Didn't list all the parts and assembly details non sensible. Rung up and was sent same rubbish again. Delivery over a week no free mallets sent. Hard work to assemble on own but got there eventually. Need to sort these issues afraid won't buy from you again.

Compré una herramienta de costrucción a traves de Carrefour pero el vendedor era esta empresa, la entrega máxima era 10 de Enero, estamos a 18 de Enero y sin noticias de la compra por más que reclamo.

I purchased a stainless steel kitchen sink from Monster mechanics through Ebay in June 2022 had it fitted in July 2022 which is only 4 months maximum and it has started to go rusty , I contact Monster through Ebay and there reply is that it is not covered by there guarantee as it is not an electrical item . how can stainless steel start to go rusty after less than 4 months of use . My advise is DO NOT BUY A STAINLESS STEEL SINK FROM MONSTER THEY ARE RUBBISH

Cheap quality products and poor after sales customer service. Ordered the Monster Racking Galwix Galvanised Steel Shelves and I’m NOT impressed with its quality with flimsy parts that are razor sharp and also the added frustration as it was not easy to put it together. Also save yourself from the disappointment and aggravation. Dealing with their customer services was equally frustrating. They over promise and under deliver. My delivery was several days later than expected so a new date was promised but package never arrived. I had the painful experience of chasing as no communication was forthcoming. Eventually got package 4 days later than expected. Not a good experience! AVOID

Non seulement les personnes sont très sympathique ils vous répondent très très vite généralement dans la matinée ou dans les quelques heures qui suivent et font tout pour vous satisfaire j’écris ceci suite à un petit problème de batterie qui m’ont gentiment remplacé directement sans discuterEncore merci J’habite en Normandie

This company is absolutely disgraceful and should be removed from Amazon. They reply to emails over a week later if at all. Part was missing, sent the item back, they have had the item back for 12 days and still haven't refunded or answered emails. If I could leave zero stars I would. Buy from this company at your own peril, you WILL regret it!

The Range (who I ordered from) messed up the order and I only received 3 out of 6 shelving units. After 40 minutes on hold to The Range I was given the option to open a case with them or contact Monster direct. I took my chances with the latter. The super helpful lady at Monster answered in a couple of rings and had the rest of the order shipped next day delivery. Great customer service. The shelving units are just what I needed for my shed and very sturdy for the price paid too at around £30 each, delivered. Recommended.

Geen aanrader.
Slechte service en kwaliteit slecht.
Bestel ergens anders.

Awful experience with continuing pain and stress. Just do yourself a favour and avoid this company.
'Next day delivery' ... over one week later I have one parcel of three delivered, and frankly just want a refund and never to hear from this company again.

I purchased a post box, they sent this abroad quickly and efficiently ensuring all the necessary customs forms had been completed. There was a small issue regarding the lock so they sent a new one abroad at no additional charge. They were quick to respond and very professional, excellent after sale customer service.

Monster's Q Rax - let me start with that. It is strong and very, very easy to assemble. I've used a fair bit of racking over the years and this is the best I've ever assembled. Thought I'd see what they were like and ordered two. So good I ended up buying five. 20 mins for one person.

Customer service - one of the racks came with the incorrect shelves. Danielle at Monster apologised, organised the correct shelves for next day delivery and picked up the incorrect ones. What more could she have done? Well, she could have called or emailed the next day to make sure that all was well, perhaps. Which is exactly what she did. Called and emailed!

Brilliant product. Brilliant Customer Service

A great company to deal with quick and efficient and fast delivery

Highly recommended Thank You 🙏

Very good service arrived before the estimated delivery date. I bought it as a gift for my husband and he loves it he can cut tiles to his hearts content. Really sturdy product and easy to use.