Monstergroup Arvostelua 

I ordered flexible lawn edging on Amazon and this company were the sellers.
I ordered 14 pieces of 1.2 m of flexible lawn edging what was actually delivered was 10.
You would think there was an easy solution, I emailed Monster and asked if they could despatch the missing pieces, I received an email saying they were very busy and they would reply within 24-72 hours, nothing.
I tried again and again no luck.
I contacted Amazon who said no problem that they would sort it, needless to say 10 days later and neither Amazon or Monster have sorted anything.
Neither of these companies could sort a !!!!! Up in a Brewery.
All I have is a £50 gift card from Amazon.

Only given this review 1 because there is no zero to input. I have had an issue ongoing since the 28th May and this has finally been settled today 27th July. We ordered a 60ltr pedal bin through Debenhams and it came very badly damaged. Debenhams told me to take the issue up with Monstergroup who told me to refer to Debenhams. This tooing and froing went on and on despite some exchange of enraged emailing. Never ever order anything through this company as they seem to think that they have no responsibility once the sale has been actioned. Disgusting attitude towards customer service something that leaves me feeling irrelevant and worthless.

Paid for a log splitter 7days ago and still not arrived
Email numerous time without a reply.
this company does not deserve one star

This company is a complete disaster.
Bought dog weighing scales and were only used 1 or 2 times a week. Then they stopped working, emailed there so called support group for help kept sending me a automated email with every question, now they want proof of purchase. They do this so you will get bored with them. Well it worked i will never use this horrible company again.

Don’t pick up their phones, or answer emails. Promises of putting things right then when it doesn’t happen you can’t get hold of them. Rubbish customer service

Bought a post banger from them. Straight out of the box will not start. Zero customer service and sought help from a mechanic, he couldn’t get it started either. Expensive paper weight as cannot get hold of anyone to make a return

If there were no stars I'd do that.
Unless you are 100% sure the item you are ordering is right, don't use this company as returns are a nightmare.
So far we've had 4 failed collections which has meant us having to take lots of time away from work to be at home for couriers that never arrive..
No direct contact with an actual human at any point. They don't take phone calls, only messages.
Emails are inconsistent, untimely and read like an AI response.
This company is so impersonal. Only interested in taking your money rather than offering good customer service.
We've been trying to return an item for weeks now with no success.
Zero stars from us. Very unhappy customers.

I purchased a post knocker on the past Friday for Monday delivery it is now Wednesday and nothing I have emailed several times with no response or a generic email saying we will get back to you, a load of rubbish when I called there is no one to answer just a recording asking to leave a message with no response shocking, my advice to anyone purchasing from this company is run a mile and pay a little more from a mown company.
Really disappointed.

ben al vanaf 2 juni bezig om een retour bon te krijgen omdat er artikelen ontbreken. kijk in je account voor je bericht van OBELINK staat niks in ook mijn ordernummer is niet te vinden beetje vreemd allemaal. diversen keren contact met OBELINK gehad die zeg staat een mailtje in de account dus niet hele discussie, besteld via OBELINK dus die moet het oplossen wettelijk gezien maar die verwijzen me naar dat vreselijke bedrijf Monstergroup die is op geen manieren te berijken. ook OBELINK doet moeilijk over de retour bon, wacht nog een paar dagen dan schakel de Rechtsbijstand in.

The garden furniture was ordered with next day delivery it then took over 4 days to arrive, after 2 days the weather was nice enough to assemble the furniture in the garden only to find there were no screws at all, email and voicemail left for Monster Group, no response as of yet and a useless pile of aluminum frames and cushions, not impressed and would absolutely not recommend the company to anyone else, trying to speak to anyone when you need assistance is nearly impossible.

Purchased cladding at 10:00 on 26/5 for next day delivery.
No tracking received so had to call them to be informed items out of stock.
The lack of communication is shocking and I requested an email for further information which I got.
Is it acceptable to process next day orders when they don’t even have the stock.
“After reviewing your case, I wanted to inform you that your order has been placed on a pre-order basis. The restock date for the "WPC Slatted Wall Cladding x 4 Panels – Grey" is scheduled for the 6th of June. Given this timeline, you should expect to receive your order by the second week of June.”

Monster group promises next day delivery. Really disappointed, ordered on saturday and told it would be delivered late Friday - almost a week later. You can't call them and they say it takes 72 hours to respond to emails! Beware if you need something quickly.

Bought window cleaning kit at over £275.00. Battery failed within 1 year, got replacement but new battery then failed after 3 months. I'm told new battery is not guaranteed as original purchase / battery is outside warranty period...REALLY Monster Group!

Subject: URGENT: Formal Complaint – Faulty Sugarcane Machine – refrance W24951805-1M-E

To the Customer Service Manager, THE RANGE AND MONSTER GROUP

I am writing to formally complain about the unacceptable service and complete lack of professional communication regarding a sugarcane machine purchased for nearly £800. The machine is faulty and remains under warranty.

I am extremely frustrated by the way I have been treated. For the past few weeks, I have been pushed from pillar to post and consistently ignored.

My experience is summarized as follows:

- Unresponsive Communication: My numerous emails have gone unreplied, and my phone calls are constantly directed to voicemail because there is no one available to pick up the line.

- Collection Delays: It took nearly three weeks of effort just to get the machine picked up.

- Missing Equipment: Since the collection over a week ago, your team claims they cannot find my order or the machine itself.

Under the Consumer Rights Act 2015, I am entitled to a machine that is fit for purpose. Your failure to provide a working product or even basic customer support is a breach of my consumer rights.

I require an immediate update on the status of my machine. If you cannot locate the item or provide a definitive date for its repair and return within 48 hours, I demand a full refund of the £800 purchase price.

Please be advised that I am now prepared to escalate this matter to the Citizens Advice Bureau, Trading Standards, and the Ombudsman to ensure this is resolved.

I expect a response by the end of the next business day.

Regards,

Date: 07/05/2026

Ordered 2 very large garden storage boxes via Groupon and under estimated the size so decided to return one.
Monster Group arranged prompt DHL collection from my home and refunded in approx 5 days. Excellent Customer service via Email. In light of many negative reviews I thought it would be useful to highlight a positive experience!

Purchased a lawnspreader from them had it for just over 1 year only used 3 times it is absolute rubbish quality.
I have spoken to Monster Group customer services and they dont want to know absolute rubbish Customer services.
They said Technical Dept would call me, 3 times they have said this and nothing.
I will never use this company again and would suggest other people do the same.

Do not use this company.
The level of incompetence and lack of customer service is astounding.
I placed an order with them and cancelled almost immediately realising I had ordered wrong. It took them weeks to cancel the order, then the delivery of the unwanted item arrived anyway despite cancellation and weeks after it had been cancelled. The item also arrived damaged, although irrelevant as I didn't want it anyway, but shows how appalling the business is.
They then refused to return the item, which is illegal, refused to refund the item, and are completely ignored all requests to lodge a complaint or be directed to their customer services.
This is an online scam, don't waste your money on this criminal enterprise.

Ordered and received an in cupboard bin set in November 2025. Terrible item, very poor quality, ball bearings are falling out if the runners and door no longer opens or closes properly, bins cannot be lifted out to clean properly. Contacted them, i had so many emails
From different people and after 2 weeks they have finally said they can't do anything. Absolutely terrible product and terrible service from them ...... think before you buy from them. And today I have received an email from wetransfer to say they haven't even opened the photos & video that they requested i send to them.

Extremely poor customer services ie no customer service as no response to messages. Trainers incorrectly sized with misleading marketing. Prices may look good but could NOT recommend this company to anybody

Ordered a cushion storage box, it wasn't cheap, nearly 300 euro. Put the new cushions into the box in September. Opened the box in March, my furniture is absolutely destroyed. It is covered in mould. They have offered me a new lining for the box. Seriously, do they really think I would use the box again. Also, my seating cushions are absolutely covered in mould. Small claims here I come..