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Moneypenny Arvostelua 

470
TrustScore 4.5/5 tähteä

4,5

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Amber, our account executive, is always there for us when we need her. She ensures we have updated information, that we are well informed, have the most recent data, and that we make adjustments that... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Thalia was pleasant, friendly, professional and thorough. She was able to verify who I was, assist me with logging on, add our companies 2 accounts to one file so that I don't have to have separate l... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Lulu is an excellent representative of your company. Her prompt response time and deep understanding of our needs reflect the outstanding level of service and professionalism your team provides. She l... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

The onboarding team is very thorough and they understand their process and systems very well. They have the ability to listen to your needs and tailor their service to your business needs. I was imp... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Puhelinpäivystys

Yrityksen kirjoittama

Moneypenny is the world's leading customer conversations expert designed to help businesses in the US and UK enhance their communication with customers through a combination of human expertise and advanced AI technology. With over 25 years of experience in the industry and more than 180 million conversations managed, Moneypenny specializes in delivering trusted and efficient caller experiences that are essential for building lasting customer relationships. Targeting a diverse range of organizations, from small businesses to large enterprises, Moneypenny supports tens of thousands of clients by managing over 40,000 conversations daily. The platform is particularly beneficial for businesses that prioritize customer engagement and seek to optimize their communication strategies. Moneypenny's services include answering calls, capturing leads, managing customer inquiries, and providing seamless omnichannel support, ensuring that every interaction is handled with professionalism and care. One of the key features of Moneypenny is its unique integration of human agents and AI technology. This combination allows for personalized conversations that align with each brand's identity while adapting to the specific needs of customers. Available 24/7, Moneypenny ensures that businesses can respond to customer inquiries at any time, leveraging AI for efficiency while relying on human judgment and empathy when necessary. This dual approach not only enhances the customer experience but also helps businesses maintain a consistent and professional image. Moneypenny stands out in the customer conversation management category by focusing on the delicate balance between automation and human interaction. This enables businesses to strengthen customer relationships, protect their reputation, and grow with confidence. By providing a reliable partner for customer conversations, Moneypenny empowers organizations to seize every opportunity and foster a supportive environment for their clients, ultimately driving satisfaction and loyalty.


Yhteystiedot

4,5

Erinomainen

TrustScore 4.5/5 tähteä

470 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 87 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 2 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,5

Kaikki arvostelut

(470)

115 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Happy with our service

Jillian Johnson has been such a great resource for us! She's easy to get a hold of and answers all of our questions and concerns in a timely manner. We are very happy to have her as our CSM!

10. joulukuuta 2025
Oma-aloitteinen arvostelu
Moneypenny-logo

Vastaus yritykseltä Moneypenny

Thank you for sharing your experience! We're glad to hear that Jillian met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.

Saanut 5/5 tähteä

Excellent Sales & Onboarding Experience

From sales to onboarding, everything was top notch, quick response times and excellent service.

4. joulukuuta 2025
Oma-aloitteinen arvostelu
Moneypenny-logo

Vastaus yritykseltä Moneypenny

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!

Saanut 5/5 tähteä

The onboarding process was great

The onboarding process was great, and she made the process so easy.

4. joulukuuta 2025
Oma-aloitteinen arvostelu
Moneypenny-logo

Vastaus yritykseltä Moneypenny

Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!

Saanut 5/5 tähteä

Quick turnaround time

Quick turnaround time. reassuring. professional. surprisingly affordable. I am an attorney that has used other virtual receptionist portals. I highly recommend them.

Atty Kenneth Bartlett
Connecticut

3. joulukuuta 2025
Oma-aloitteinen arvostelu
Moneypenny-logo

Vastaus yritykseltä Moneypenny

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!

Saanut 2/5 tähteä

I can't even contact them

I can't contact them the phone number on their website doesn't work, so I tried to find another phone number for them, and it has taken over an hour to get a response.

26. marraskuuta 2025
Oma-aloitteinen arvostelu
Moneypenny-logo

Vastaus yritykseltä Moneypenny

Isaac, we’re sorry to hear that your experience didn’t meet your expectations. Our goal is to ensure every customer is satisfied, and we’d appreciate the opportunity to discuss how we can make things right. Please contact us at reviews@moneypenny.com at your earliest convenience.

Saanut 5/5 tähteä

Dorine Romero is great

Dorine Romero is great! She is prompt and professional, very easy to work with! Any changes that need to be made are made quickly and accurately.

18. marraskuuta 2025
Oma-aloitteinen arvostelu
Moneypenny-logo

Vastaus yritykseltä Moneypenny

Thank you for sharing your experience! We're glad to hear that Dorine met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.

Saanut 5/5 tähteä

Great folks to work with.

18. marraskuuta 2025
Oma-aloitteinen arvostelu
Moneypenny-logo

Vastaus yritykseltä Moneypenny

Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!

Saanut 5/5 tähteä

Dorine is great to work with

Dorine is great to work with. She's attentive and reacts quickly when any issues arise.

18. marraskuuta 2025
Oma-aloitteinen arvostelu
Moneypenny-logo

Vastaus yritykseltä Moneypenny

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!

Saanut 5/5 tähteä

Fast responses

Fast responses, great customer service

17. marraskuuta 2025
Oma-aloitteinen arvostelu
Moneypenny-logo

Vastaus yritykseltä Moneypenny

Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!

Saanut 5/5 tähteä

My onboarding process was great!!

My onboarding process was great!!! A+++
I can't say enough... they are so pleasant to work with wohoo i feel like this is going to be a great addition to my tax office can't wait to take my business to the next level .. all i can say is right now am playing the song moving on up from the tv series the Jeffersons!!!! hahaha :)

17. marraskuuta 2025
Oma-aloitteinen arvostelu
Moneypenny-logo

Vastaus yritykseltä Moneypenny

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!

Saanut 5/5 tähteä

When every call is important..the details matter!

Jillian is always a pleasure to work with! She is knowledgeable about the system and very helpful, she handles all requests in a timely matter. Texas EquuSearch depends on Moneypenny heavily so that we don't miss any important calls in regards to missing persons. She has helped streamline our call system, updated email communications, and given parameters where needed.

14. marraskuuta 2025
Oma-aloitteinen arvostelu
Moneypenny-logo

Vastaus yritykseltä Moneypenny

Wow, thank you for being such a loyal customer! We appreciate your continued trust in our services. It’s always a pleasure to serve you, and we look forward to many more years of working together!

Saanut 5/5 tähteä

Customer ServiceWhen we have a question or concern we…

When we have a question or concern we always get a guick turn around. THANK YOU!!

12. marraskuuta 2025
Oma-aloitteinen arvostelu
Moneypenny-logo

Vastaus yritykseltä Moneypenny

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!

Saanut 5/5 tähteä

Great Customer Service

Jillian is great to work with. Always available and super helpful.

7. marraskuuta 2025
Oma-aloitteinen arvostelu
Moneypenny-logo

Vastaus yritykseltä Moneypenny

Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!

Saanut 5/5 tähteä

I've had nothing but great experiences…

I've had nothing but great experiences with Jillian Johnson, she has always been quick to respond to my requests, updates, and concerns. She always handles them swiftly, which I appreciate tremendously!

6. marraskuuta 2025
Oma-aloitteinen arvostelu
Moneypenny-logo

Vastaus yritykseltä Moneypenny

Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!

Saanut 5/5 tähteä

We appreciate Jillian and her quick…

We appreciate Jillian and her quick responses when we have an issue or a question.

6. marraskuuta 2025
Oma-aloitteinen arvostelu
Moneypenny-logo

Vastaus yritykseltä Moneypenny

Thank you for sharing your experience! We're glad to hear that Jillian met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.

Saanut 5/5 tähteä

Review

Jillian is the very best! So knowledgable, helpful, kind, and helps in a timely manner! Could not recommend her more.

5. elokuuta 2025
Oma-aloitteinen arvostelu
Moneypenny-logo

Vastaus yritykseltä Moneypenny

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!

Saanut 5/5 tähteä

Jillian is a pleasure to work with!

I had the pleasure of working with Jillian recently, and I can confidently say she delivered one of the best customer service experiences I’ve ever had. From the very beginning, Jillian was attentive, professional, and genuinely committed to helping me. She listened carefully to my needs, responded promptly, and went above and beyond to ensure everything was handled smoothly.
What truly stood out was her warmth and patience. Jillian made me feel valued and respected throughout the entire interaction. Her knowledge and efficiency were impressive, but it was her kindness and personal touch that made the experience exceptional.
It’s rare to come across someone who combines professionalism with such genuine care. Jillian is a true asset, and I’m incredibly grateful for the support she provided. Thank you, Jillian, for making a potentially stressful situation feel effortless and even enjoyable!

4. marraskuuta 2025
Oma-aloitteinen arvostelu
Moneypenny-logo

Vastaus yritykseltä Moneypenny

Thank you for sharing your experience! We're glad to hear that Jillian met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.

Saanut 5/5 tähteä

Prompt service

Jillian has not only been very quick to reply, but her knowledge and handling of the services has been very competent. In the awkward starting phase she has been great at checking in and making any adjustments that our team needs to be successful.

4. marraskuuta 2025
Oma-aloitteinen arvostelu
Moneypenny-logo

Vastaus yritykseltä Moneypenny

Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!

Saanut 5/5 tähteä

Brittany is a great account manager

Brittany is a great account manager. The MP team is responsive to issues and taking care of our clients. They are a great company.

3. marraskuuta 2025
Oma-aloitteinen arvostelu
Moneypenny-logo

Vastaus yritykseltä Moneypenny

Wow, thank you for being such a loyal customer! We appreciate your continued trust in our services. It’s always a pleasure to serve you, and we look forward to many more years of working together!

Saanut 5/5 tähteä

Excellent Onboarding Processes

Jillian (CSM), has been amazing in our onboarding process with Moneypenny. We were not sure at first if this was what we wanted to do, but since agreeing to move forward with this service, Jillian has done nothing but provided us with amazing service; responding to all questions asked and making sure we are at ease with this process and service. So far, I am extremely pleased.

31. lokakuuta 2025
Oma-aloitteinen arvostelu
Moneypenny-logo

Vastaus yritykseltä Moneypenny

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Jillian. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!

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