Modernlivingdirect Arvostelua 

Unwilling to accept a return 4 days out of the 14 day period. Our workmen were delayed, so by the time they checked the extractor and realised it wasn’t right it was just outside of the returns period

Spoke with Michael and ordered A Aria ceiling hood . Amazing bit of kit ! Quick delivery ! Couldn’t be happier highly recommend

Ordered a sink at a great price, far cheaper than other companies and it was delivered very quickly. All fitted this weekend and no issues. Great experience, would recommend using them.

I received terrible customer service from this company.

I bought a towel radiator. It arrived with a dent. They refused to exchange it because they said that 10 days have passed so they basically cashed in for sending a faulty product - shocking service, how can they still be in business?

Stay away from this company

Placed an order. No communication regarding sink not available
Rang loop to chase. Asked for refund. 16 days later, still waiting for that refund.
Appalling ! Don’t want to know. Say contact your bank
Do not use! Useless

Good quality products at affordable prices and a swift delivery process, but very poor after sales customer care that lets the company down. They didn’t respond to any of my messages sent on the email messaging service or on the chat & wouldn’t let me return one item for £30 across 2 orders totalling £400 that I didn’t need as I was only just over a week outside their restrictive returns window (I only missed their window because our plumber was unable to start our job on the intended date). I’m sure they’d be able to re-sell the unused product but I’m now stuck with them instead.

So far I have had a positive experience with Modern Living.

I ordered an extractor fan for a very fair price and when it arrived it turned out to be too small for the intended area, my mistake, not theirs.

I ordered a larger one, again for a good price which arrived quickly and arranged to send the first one back.

Royal mail tracked service was not straight forward but eventually delivered the package and throughout the guys at Modern Living were responsive and helpful to my calls and emails.

Yet to test out the extractor fan but if it works as it should then I have had an excellent experience with this company.

Great prices and excellent service. Amreen and craig were very helpful.

Do not buy from here. Terrible customer service from Craig and Mufaddal and Amara. I purchased a fridge from them. It arrived with a dent. They refused to exchange it. Then within 3 weeks the fridge was leaking on condensation or water and the freezer not getting cold. I raised with them. Craig was made rude comments and Mufaddal was extremely aggressive. He had his fist in a ball. I am considering reporting him to the police. I would give them zero star if I could.

Purchased a £600 ceiling fan and the item turned up damaged - corner bent. Absolutely unacceptable for such an expensive item.
Refused refund when sending back.

Ordered some worktops for the kitchen. I was told they would call back to give delivery date after 2 days, but they did not. After 4 days I called them and after lame excuses for not ringing they confirmed a date. Delivery arrived on time but I was asked to help unload even though I had paid £50 for delivery. I doubt they are insured for this.
The following week I rang to ask if I could return one of the worktops. The receptionist didn't know and said they would call back. A week later they rang, with lame exceses again for not ringing sooner, where I complained about having to help unload the van. I was told if I wanted them to unload by themselves it would be £65 delivery! This was not mentioned when I originally paid for the delivery.
They also wanted another £65 to collect or £50 if I helped load the van (plus 25% restocking fee which is expected). I asked if they were insured for this and said I would write this in my review. The man on the phone became abusive and said "What's the point in helping if you're going to write a review?" He hung up. Naturally I can not recommend them.

Very happy with product, online ordering and after sales service, will use again

why was the last review in Dec-2020? i can see all reviews on another review site are all gleaming 5/5

Do not buy from modern living!!!
one of the owners was very rude and aggressive towards us when we wanted to exchange an item. He started to raise his voice, and making faces. I do not advice anyone to buy from there..

Bought a sink, waited a month, rung and was told this sink was now discontinued, asked for refund Monday and Thursday, no email no refund buyer beware, I will be taking this company to small claims court

Shambolic.
Yes our sink was cheap buying from this website but it turned up without the fittngs needed to install.
When I contacted them they blamed it on their supplier. 1 week later I am still waiting for the suppliers fittings to arrive even though I have been promised next day delivery twice.
Needless to say I won’t be using them again. Ever.

Gosh and then you relied to this 3.5 years later! Amazing.

very very dodgy avoid these they advertise items very cheap specially appliances , when you actually go into these prices then they say OH DO YOU MEAN ONE OF THESE and then there price is higher then everyone in the market , avoid these con Artists

the poor reviews below seem to be from people who have had installations from Modern Living. I only made an online purchase and was very happy with the service I received. Ordered a Bath From Modern Living as they advertised the cheapest on-line price for the item I was looking for. I phoned before placing my online order to double check that it really was in stock. A very nice lady confirmed this and told me if I placed the order that day (Thursday) on-line, she would arrange to have it delivered the following Tuesday. As promised it arrived on time and in great condition. My fitters will install it next week, thanks Modern Living for great service.

The guy came out to measure up the kitchen and was very rude absolute disgusting apparently he cant work around or measure a kitchen with an unfinished shell when asked for advise he turned around and said "why are u paying for all that pipe work leave it where it is" in such arrogance, when sharing an idea with him the guy turned around and said "your buying a kitchen from me but ur looking elsewhere for kitchen units " why am i not allowed to look elsewhere?, overall disgusting customer service i do not recommend u use this firm at all with such disregard for customers and their opinions and values, if i had my own choice i wouldnt even give u one star your lucky you even got that!

Everything that could go wrong did go wrong. The people working at this place in Bradford are shockingly poor in how they conduct their business.
We had our kitchen measured told them exactly what we wanted. They constantly kept leaving us and going in a different room to get prices when we were in their showroom. At some points we had no idea what was going on. Why can they not have all the prices added to their computer systems?

Modern Living need to move with the times. On numerous occasions we told them we wanted 900mm wall units. On the day of the kitchen fitter arriving we noticed the wall units were not what we ordered. We phoned them the following morning and they totally denied that we had told them about the 900mm wall units.

The service we have received has been disgusting. I would warn anyone who does business with them make sure you get everything written down including all the measurements. They write things down on so many different note pads you have no idea what they are doing. We trusted them and they let us down badly.

We currently have only half a kitchen and no kitchen fitter.... the wall units have just arrived but still no fitter. Our house is being renovated and we have been like this for 2 weeks now. They made so many promises and then lied about everything. It got so bad I ended up shouting at them. They will smile and nod as if they are listening to you and then totally do the opposite.

I have never dealt with such a bunch of clowns as this company. We have children and a house that is full of wall units and nobody here to fit them. I was told this would be done today and then find out it's not happening.

If I could give this company zero stars I would. They have no communication skills, and call you liars when it's them who have totally messed up our kitchen. I just can not wait for this nightmare to be over. This company should come with a health warning!

I can tell you now that they will reply to my review and say it was our fault and they have done nothing wrong. We have had an utter nightmare with them. All they had to do was order a kitchen and fit it. We didn't ask for anything else. All we received was wrong units then had to wait another 10 days and then find out the fitter can not make it due to the weather.

Surely there are other fitters? I have travelled to Bradford and back with no issues and all the roads are fine. As I have stated above they will most likely reply that it was our fault. I would advise anyone that they get everything written down with all the measurements.
We also have to pay the kitchen fitter in cash which I find really odd. Never Again!!