Ordered from Modern Living Direct website, the experience was as if one had entered a real life showroom. Michael was courteous, answered my questions so an order could confidently be placed. When... Näytä lisää
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From the ease of ordering to super fast delivery I'm really happy with the service received. The flooring was priced really well snd is beautiful thanks again. Ill come to you in the future.
We ordered a radiator along with valves. They only delivered the radiator and upon calling customer service to get them to send new radiator valves we were met with suspicion and adamancy that the val... Näytä lisää
Yritys on vastannut
I was struggling to find a stone cast shower tray in the size I needed 1800x800mm when I came across Modern Living Direct, ordering was straight forward with the tray being delivered promptly in just... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Trading for over 25 years, you can trust Yorkshire's leading Independent Kitchen and Bathroom retailer.
Yhteystiedot
2 Duncombe Way, BD8 9SY, Bradford, Yhdistynyt kuningaskunta
- 01274 541236
- sales@modernlivingdirect.co.uk
- modernlivingdirect.co.uk
4,5
Erinomainen
113 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 75 %: iin saamistaan huonoista arvosteluista
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Item came super quick
Item came super quick , was offered a weekend delivery slot approx 3 days after my order was placed although I could not take it , was given the following Monday .
Item fully functional and was packaged securely and protected well .
23. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Modernlivingdirect
Thank you very much for your kind review.
We are delighted to hear that your order arrived quickly and that the delivery options offered were helpful.
It is also great to know the item arrived fully functional and was securely packaged and well protected.
Thank you again for your order and for taking the time to share your feedback.
I was researching what ceiling…
I was researching what ceiling extractor to replace failed older one.
The price of Modern Living's extractors were very competitive, plus the model I chose had a further discount.
Because of the proliferation of scams online, I decided to phone Modern Living.
After a reassuring telephone conversation with Craig before ordering. I felt happy about ordering from this company.
I was given a quick free delivery date.
The item arrived on the day within the stated delivery time by APC.
I needed a vent adaptor and this was delivered free of charge the following day.
On installation of the extractor, I realised that the remote control light button was faulted.
Modern Living sent APC promptly to pick up the faulted remote and another was delivered the following day. How good is that!
Modern Living have given me exemplary service. I can certainly recommend them.
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Modernlivingdirect
Thank you very much for your wonderful and detailed review.
We are delighted to hear that you felt confident ordering with us after speaking with Craig, and that the pricing, delivery, and overall service all met your expectations.
It is especially pleasing to know that the extractor arrived as promised, the vent adaptor was sent quickly, and the issue with the remote control was resolved promptly. We always aim to put problems right as quickly and smoothly as possible, so it is lovely to hear that this made a positive difference to your experience.
Thank you again for your recommendation and for taking the time to share such thoughtful feedback. It is very much appreciated.
I'm very happy with the kitchen tap I…
I'm very happy with the kitchen tap I bought, it was a lot cheaper on this site than any other I looked at. I ordered one day and it was delivered the next. It was a good service
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Modernlivingdirect
Thank you very much for your kind review.
We are delighted to hear that you are very happy with your kitchen tap and that you found it to be great value compared with other retailers.
It is also great to know that the ordering and next day delivery service met your expectations.
Thank you again for your order and for taking the time to share your feedback.
Fantastic service
Fantastic service, a great sink and sent really quickly with a secure delivery. Would definitely recommend and order from them again.
17. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Modernlivingdirect
Thank you very much for your kind review.
We are delighted to hear that you were pleased with the service, the sink, and the fast and secure delivery.
Thank you as well for your recommendation. We really appreciate your support and are very pleased to hear you would order from us again.
Bought a 6 burner hob and steam oven
Bought a 6 burner hob and steam oven. Looks beautiful and expensive.
Good customer service.
3. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Modernlivingdirect
Thank you very much for your kind review.
We are delighted to hear that you are pleased with both the 6 burner hob and steam oven, and that you are happy with how they look.
It is also great to know that you were pleased with the customer service.
Thank you again for your order and for taking the time to share your feedback.
Easy to order and very quick delivery
Easy to order a replacement remote for my extractor fan - even though item was listed as back order it arrived the next day via free delivery
10. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Modernlivingdirect
Thank you very much for your kind review.
We are delighted to hear that the replacement remote was easy to order and arrived so quickly, even though it was listed as back order.
It is great to know the free next day delivery was a pleasant surprise.
Thank you again for your order and for taking the time to share your feedback.
Poor Quality Products and Customer Service
Don’t be fooled by this company. Bought a shower enclosure and tray initially thinking I was getting good design at a reasonable price. Delivery was fine. But the shower tray chipped at the corner as soon as it was installed. We overlooked this as not noticeable although not good. But the plumber refused to fit the shower enclosure as it wouldn’t close properly it was clearly a design fault. I called them immediately and they sounded reasonable. Fast forward 7 weeks and they have refused to refund it. They dragged it out so long and offered no means to return it and unfortunately the shower enclosure was disposed of in that time. At no point were we advised of a return address. I think they dragged it out on purpose so we would give up. So unless you are willing to risk faulty products, endure months of trying to get a refund and hold onto a massive faulty product indefinitely just in case they refund it, I would give this company a wide berth. Such a shame because it was a really good impression of customer service at first. Definitely a false one!
In response to the reply, the issue was raised immediately before the Christmas period. So if we discount the two weeks of Christmas this means it still took 5 weeks to get through the process. Is this the normal amount of time to resolve things? No. I have renovated my house over the last 12 months and upon occasion had issues and nothing has come close to the lack of speed shown here. I had to chase every communication I sent, the poor quality of customer service cannot be disputed. For an online company it’s no good at all. The reply to this review was the fastest communication I have had.
Photos were provided showing the default. There were no installation issues as this had been semi installed by a qualified, highly experienced plumber.
Yes perhaps the product should not have been disposed of - this was an oversight caused by the reno process - it could have been returned instantly if proper returns processes were in place. I would have even considered paying for the return if an address had ever been given.
The company is hiding behind processes designed to avoid helping customers.
6. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Modernlivingdirect
Hi Elizabeth,
We need to correct a number of points in this review so that it accurately reflects what happened.
The issue was raised during the Christmas shutdown period, when both ourselves and the manufacturer were closed. As soon as we reopened, the matter was escalated to the supplier and their technical team. This was not “dragged out” deliberately.
To determine whether the issue related to a manufacturing fault or installation, the manufacturer requested specific photographs. These were not provided, which meant the issue could not be verified through the normal technical process.
Despite this, and recognising that support was not available during the Christmas closure, we continued working with the supplier to try to find an alternative way to help. This included exploring a non-standard goodwill return outside of their usual process so that a refund could still be considered.
That option depended entirely on the enclosure being available for collection. A product cannot be claimed as faulty, disposed of without agreement, and then refunded. Once the goods were discarded, any possibility of inspection, return, or credit was removed.
At no point do we advise customers to dispose of goods while a claim is ongoing. Retaining the product is essential if a refund is being sought.
Unfortunately, the decision to dispose of the enclosure removed any remaining route to resolution.
Craig
Modern Living
Avoid at all costs
Avoid at all costs. Ordered slate effect shower tray which did not match the photograph advertised whatsoever. Emailed customer service over a month ago with no response. Also ordered the 8mm shower screen, which upon lifting out of the box immediately proceed to break completely upon carrying (nothing was hit so clearly defective - but given their woeful customer service and looking at other reviews there is no point even attempting to try and get a refund).
4. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Modernlivingdirect
We would like to correct a number of inaccuracies in this review for clarity.
The shower tray supplied is a stone resin, slate-effect tray manufactured from a mould, exactly as described and shown in our product imagery. The surface texture and drainage fall are subtle by design. The grooves and fall towards the waste are present, as shown in the technical drawings and confirmed by placing a straight edge or spirit level across the tray, which clearly demonstrates the engineered dip towards the outlet. These trays are not machined flat surfaces and cannot appear visually “channelled” in the same way as ceramic or tiled floors. This is standard across all stone resin manufacturers, and we have sold hundreds of these trays without issue.
The tray received matches the advertised product and specification.
The customer did email us on Christmas Eve regarding the tray. Unfortunately, due to the holiday shutdown period, this email was not picked up at the time. However, the issue raised relates to a perceived visual expectation rather than a fault or misdescription.
Regarding the shower screen, no contact was ever made to report damage, breakage, or a fault. All shower screens are supplied in toughened safety glass. Toughened glass does not disintegrate spontaneously during normal handling. Any breakage must be reported immediately so packaging, handling and circumstances can be assessed. As no report was made at the time, no investigation or claim was possible.
We take customer service seriously and resolve genuine issues when they are raised promptly and through the correct channels. Publicly stating there is “no point” contacting us, while not having reported the issue, is simply incorrect.
For balance, we currently hold a 4.5-star rating from thousands of verified customers on a major independent review platform, which reflects the experience of the vast majority of our customers.
We always encourage customers to contact us directly so concerns can be addressed properly and fairly.
Modern living
Great price and products ,bought tap and sink they look great
27. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Modernlivingdirect
Thank you for your kind feedback, Geoffrey. We are really pleased to hear you are happy with the tap and sink and that everything met your expectations. If you need anything at all in the future, please do not hesitate to get in touch.
Great product, quick delivery
Great product 900 wide gas hob,
Good value and remarkably quick next day delivery.
21. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Modernlivingdirect
Thank you for your feedback. We are really pleased to hear you are happy with the 900mm gas hob and that the delivery arrived so quickly. Great to know you found it good value too. If you need anything in the future, we are always happy to help.
Cooker Hood delivered today
Cooker Hood delivered today, driver was very helpful
packaged on top of a solid wooden pallet.
All looks good just got to fit it in the kitchen now.
8. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Modernlivingdirect
Thank you for taking the time to leave a review, Mr Stewart. We are pleased to hear the hood arrived safely and that the driver was helpful. Great to know everything looks good - we hope the installation goes smoothly, and if you need any help along the way just let us know.
Excellent customer support and advice
I have ordered from Modern Living on two separate occasions and at both times have received outstanding customer service and prices beating any other major retailer of bathroom products. Both Michael and Amreen went above and beyond to advise me on what i needed to purchase and ensure i received it quickly, following up to provide updates and keep me in the loop. I would absolutely recommend.
19. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Modernlivingdirect
Thank you so much for your kind words, Tiffany. We are really pleased to hear about your experience and it is great to know Michael and Amreen were able to help and keep everything running smoothly for you. We truly appreciate the recommendation and look forward to helping you again in the future.
Amreen went above and beyond great job!
Amreen went above and beyond great job!
The extractor fan isn’t bad either
2. marraskuuta 2025
Oma-aloitteinen arvostelu
New Bathroom
Great bathroom at a great price and excellent work by the installation team. Would thoroughly recommend Modern Living.
17. lokakuuta 2025
Oma-aloitteinen arvostelu
no customer support
Bought a replacement remote control for my cooker hood. Didn't work so requested a replacement or refund. Never answered any emails.
Once they have your money you won't hear from them again, no customer support, AVOID
9. kesäkuuta 2025
Oma-aloitteinen arvostelu
⭐ 1-Star Review: Avoid Modern Living Direct – Faulty Product and Appalling Customer Service
I purchased a Premier Slate Stone Ultra-Slim Rectangular Shower Tray (1400 x 800, White) from Modern Living Direct, and it has been an absolute nightmare. The tray was clearly faulty, causing flooding across my bathroom floor due to a slope defect.
Despite multiple professional assessments confirming correct installation, the company repeatedly refused to take responsibility. I provided video evidence and had two independent builders verify the issue. Their team instead chose to deflect blame and offer a token "goodwill" replacement — which I declined, as I’ve lost all trust in the product and the manufacturer.
Since April, I’ve sent multiple emails and formal complaints. The responses I received were dismissive and unhelpful. I formally requested a full refund due to the product fault and the additional costs for damage and reinstallation, but this has been completely ignored.
It is now July, and Modern Living Direct has stopped responding altogether. I’ve been forced to escalate the matter to the Ombudsman — wasting more of my time, energy and money.
Save yourself the stress — avoid this company at all costs.
They do not stand by their products, and their customer service is appalling.
In response to Modern Living's reply - the customer service does not mirror what you are now saying, for example, I sent in a video of the defect with the professionals describing the problem. Your customer service team then said that the issue was the way we had installed the showerhead, when I sent a photo of the fact our showerhead is adjustable and can face any direction, you stopped replying. I have spoken to Citizens Advice today, who have advised court action. You will receive a letter via recorded delivery to your Bradford address in the next few weeks. Whilst a replacement was offered, this is not the issue - the issue is the consequential losses, which is what I have been advised to claim for. It would have been much more helpful for your team to communicate effectively rather than not reply.
14. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Modernlivingdirect
Hi Hannah,
We're genuinely sorry to hear you're unhappy with your experience. We take all concerns seriously and always aim to resolve issues fairly.
In this case, the shower tray you purchased was sealed and fully installed before the product had been tested - a step that’s clearly outlined as essential in the installation instructions. This makes it extremely difficult to determine any fault with the product itself, and unfortunately voids the ability to claim for any associated installation or removal costs.
While we respect that you sought opinions from your installer and neighbour, the tray design and quality control process make a manufacturing defect of the kind you describe extremely unlikely. These trays are precision-moulded, and significant faults of this nature would be evident prior to installation.
That said, we did offer a goodwill replacement despite the tray being installed against manufacturer guidance - a gesture that goes beyond our obligations. We're sorry this was declined.
We appreciate your feedback and regret that you're dissatisfied with the outcome, but we stand by our decision given the circumstances and the clear deviation from the recommended installation procedure.
- Modern Living Direct
Non existent service or communication
Ordered items on 20th April and apart from confirmation of my order I heard nothing from them. Website when ordering said 2-3 days delivery on both items. Having heard nothing from them by 29th April I cancelled the order. Poor service and I wonder if they actually had stock at all. Wouldn't use again.
20. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Modernlivingdirect
Thank you for your feedback, and we're very sorry to hear about your experience.
We completely understand your frustration and apologise for the lack of communication regarding your order. Our aim is always to provide timely updates and accurate delivery estimates, Occasionally, this can be challenging when the item is processed and delivered directly by a supplier, as we rely on them to provide updates to customers.
Heated towel rail 10/10 costumer service
I needed to order a heated towel rail for my bathroom, I called for more technical info and availability information. Amreen was the best costumer service help I've ever had. Sorted all the pieces for me and got in touch with the manufacturer to get the items not in stock and managed to get a next day delivery on all of them. I was so impressed! And the product also was spot on! Couldn't recommend this shop more, they will be now my go to 100%.
15. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Modernlivingdirect
Thanks so much for the amazing review! We're delighted Amreen could help get everything sorted so quickly — she really is a star. We're glad you're happy with the towel rail and look forward to helping you again soon!
Modern Living
Terrible return process
Terrible return process, do not buy!!!
3. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Modernlivingdirect
Thank you for your feedback, and we're sorry to hear about your experience.
Just to clarify, we don’t cover the cost of returns, as outlined in our returns policy. We understand this may be frustrating, and we’re always looking for ways to improve our service.
Great service from company and…
Great service from company and specifically Amreen. My order was personally take care of and shipped with urgency to be delivered next day. Great after care and order progress timing.
19. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Modernlivingdirect
Thanks for the great feedback! We're so pleased Amreen was able to look after your order and get it out quickly. Delighted you were happy with the service — we really appreciate your support!
Best regards,
Modern Living
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