MococoUK Arvostelua 

Wonderful Experience with Mococo!

Excellent customer service from start to finish – so friendly and helpful. The jewellery is stunning and delivery was fast. I was especially impressed with the gift wrapping – scented tissue paper, a lovely gift bag, and even a little chocolate, all included for free. Such thoughtful details made it feel really special. Highly recommend!

I was burgled and was over the moon that the only place I could re-buy some earrings that were stolen was on this site. After ordering, 3/4 days later my purchase was refunded saying that the original retailer had discontinued them. Obviously I already knew this as it was my first place looking, it was strange they've not kept up on what is actually in stock or not in what they're meant to supply... After checking again weeks later the earrings are still on their website available to buy. Seems a very chaotic way to run a business and mess people around

Mococo's website is user friendly and the products are all good quality. The ordering process worked well, the jewellery arrived on time and was packed beautifully (loved the colour!) with a personalised gift card and a little chocolate inside too! This was my first experience of Mococo so I also benefited from the 15% discount for new customers but I'd definitely use them again. Well done!

First time ordering from this shop. Ordered a nomination charm with a good discounted price. Arrived beautifully packaged with a little chocolate inside- it’s the small things like this that show a business cares about their customers. Thank you.

Excellent service from staff. I ordered late & hadn't noticed the comment on my items stating I should allow 7 days before despatch. So I was worried my items wouldn't arrive on time for Christmas but delivery was changed to express at no cost to myself. Thanks again & I'm sure my wife will love the presents.

Really happy with the product, service and delivery. I had a query about a product before purchasing - I received a swift reply on the live chat WAY out of office hours! So friendly and efficient. Item dispatched quickly and arrived nicely packaged. Very competitive pricing and a free gift too - thank you!

Paid for Saturday guarenteed delivery....I have not received it....the company automated message say to contact royal mail...but royal mail say to contact sender to sort it...extremely frustrating and inconvenient NOT HAPPY...just want a refund at this point......

Update....customer service were very quick to reply and refunded for postage costs....i then received my item next day...the late delivery was the fault of royal mail..not mococo and i am pleased with how fast they sorted this out.

I had a good experience buying online. I came across mococo whilst searching for the best price for a certain pair of earrings - mococo were the cheapest that I could find out of the several other stores selling the same ones.
I had a bit of an issue with Royal Mail which wasn’t the fault of mococo but they provided exceptional customer service throughout. Karen was very helpful!
When they arrived they were very well presented - much better than expected and probably better than how they would have arrived from one of the more expensive stores.
Very happy with my purchase.

Another great experience from Mococo. I’ve purchased many beautiful items of jewellery from Mococo and have consistently received excellent customer service, whenever I visit their shops or use the online service. The shops are contemporary and I feel very comfortable browsing. I love the way they take care to gift wrap items to make a purchase feel really special.

Outstanding customer service. Item arrived amazingly quickly and a returned item was refunded immediately. I would certainly recommend.

i ordered a pair of earrings which royal mail claimed were delivered but they were not received. Mococo were very responsive to my emails and dealt with the issue straight away. Within a week i had received another pair through the post without any hassle at all.

their customer service was excellent, especially during this difficult time. not often companies respond that quickly and getting the replacement item was no issue at all.

Warrington branch served by Kate 18th January. Was told the charm was in the 30% off section paid for charm returned to shop later with a concern about the price not being reduced, Kate then said to her colleague it was in the sale she was then told to google it, to be told it wasn’t in the sale. Very unhappy as bought a few charms from their branch, will no longer shop from there. Customer service is lacking. Shane

Great customer service. Order received within days of ordering great products and packaging no hesitation in buying again

Fabulous service from the staff at Mococo. I didn’t know what to buy for my friends birthday, but the staff at Chester Store couldn’t have been more helpful, giving me great ideas and showing me beautiful jewellery I’ve not seen elsewhere and all at a very reasonable price. I decided on a gorgeous tree of life necklace which can be exchanged if not liked. I’ve also bought online from Mococo and can’t fault the fast delivery.

Extremely rude sales staff in Chester. Made to feel like they were doing me a favour deigning to serve me. Will not be buying from them again

First time users and very happy.
Ordered a Swarovski bangle which arrived quickly and beautifully rapped. However, I made an error and ordered a small which was a little tight for the wife. Called customer services and spoke with Alex who sent a free returns label and got a replacement sent within a few days. Perfect.

I spent £99 and got a bangle as a gift in the Black Friday Sale from Pandora In London, when I got it home I noticed it had a dent in it, it was not the girls fault as she took the bangle out of the wrapper and straight into my box, I visited the Pandora in Liverpool One and the staff were not helpful they told me as that bangle was out of stock and was limited edition there was nothing they could do about it, i asked her would she swap it for another at the same price she said no, she gave me customer services phone number and the woman i spoke to was very unhelpful she basically said the bangle was free so why am I complaining, she then gave me another number to ring and there was no answer so i left a voicemail. I still haven’t heard from Pandora, it was only then my auntie who shops at Mococo spoke to a gentleman called Mark, he totally understood and was very helpful, I am so pleased with the outcome and the customer service i received, I will be buying all my Pandora items from here in future, I would like to thank Mark for all his help he is a gem in your store, thank u xx

I always shop with Mococo Chester and absolutely love it,
The staff are really welcoming and always have what I need.
I have a lot of pandora and chlobo items and they always look after me when I go in there.

Dreadful service. Paid for quick delivery and it was late. Morocco blamed Royal Mail and refused to take any responsibility. Would not use the online service again.

Ordered a couple of times now and to be honest I dont think ill bother again. Delivery and efficiency when ordering is awful. I received an email to tell me it had been shipped a day before royal mail even recieved the pre advice. never mind that the email told me it was coming via interlink next day delivery and I waited in all day. Now a week on from ordering and im still waiting , was told yesterday it would be here today but it hasnt even made it to my local office yet. Total joke for a large order!