Mobike 摩拜单车 Arvostelua 61

Avoid at all cost. Charge me 20£ for parking outside zone with doggy gps route through buildings where i was 100% inside parking zone. After few emails i got my money back but when i happened 2 time i decided no point of using them. Be very careful or you be charged

Son unos LADRONES!!!!
NO BAJESSSSS LA APLICACIÓN, NI TE SUSCRIBAS POR MENSUALIDAD!!
No permiten la cancelación de la Misma!!!!
Por sugerencia del Banco pedí una tarjeta nueva y volvieron a cargar, cuando hace 10 meses NO uso sus Bicicletas!!!!!!!

Be careful!!! These people are stealing!!! They keep charging me a fee for a service that I have not used in months!!! I even had to change my credit card but somehow they got access to my new card and keep charging me a fee!! Do not download the app or subscribe to this service

Two stars because I have no problems riding this bike even though it is not the easiest experience BUT! After using for a while I got charged for parking wrongly (I wonder why they dont make this clear to customers about parking zones) so I stopped using my app and cancelled my subscription. 4 months later I found out they had been deducting money monthly from my account I was upset and wrote the customer care service and days letter they cancelled my subscription again. I tried to use their service again and paid for a month pass, went on one ride and I had a negative balance. In conclusion just buy your own bike cause this service will RIP you off with hidden fees and charges and their non existent customer care wouldn't do much to help you !

MoBike is NoBike.
I tried four credit cards over a five day period and always got the message “Payment failed”.
One week after my message to customer support I got an email that said US cell phones numbers won’t work for a MoBike account because their US service has been terminated.
They should state this fact during registration but don’t.
Their software should reject US cell phone numbers but doesn’t.
Their customer support should let me know right away but didn’t.

Gruselig schlechte Fahrräder und viel kriminelle Energie
Bestandsaufnahme nach 4 maligem Entleihen von Mobike in Paris:
Sämtliche Optimierungen im Fahrradbau seit Erfindung des Fahrrades sind spurlos an den Mobikes vorbeigegangen. Diese Fahrräder sind für Zwerge gebaut. Ein Wunder, daß sich große Menschen nicht die Knie am Lenker stoßen. Sie sind ab 1,75 m Körpergröße unbequem. Außerdem sind sie sehr langsam. Die Fahrräder haben nur einen Gang. Damit kommt man berghoch massiv ins Schwitzen und bergab braucht man gar nicht erst versuchen, in die Pedalen zu treten. Die meisten Jogger können mit den Mobikes locker mithalten. Der Vorteil der Langsamkeit ist, daß man mehr von der Umgebung sieht. Bremsen, ein heikles Kapitel, da die Bremswirkung gegen Null geht. Ich kann mir nicht vorstellen, daß diese Räder tatsächlich eine Zulassung für den Verkehr haben.
Dem ganzen die Krone setzte es auf, als ich das Mobike am Palais de Congres in Paris abstellte wie am Tag davor und dann eine SMS von Mobike bekam, daß ich es außerhalb der Mobike-Parkzone abgestellt habe, weshalb sie mein Konto mit 50 € Überführungsgebühr belasten... Wie geschrieben, am Tag vorher war dort noch eine Mobike-Parkzone. Sonst hätte ich mir auch kein Mobike ausgeliehen. Ein Blick auf die Mobike-App verriet mir, daß die Parkzone an diesem Tag nur noch bis zum Arc de Triomphe ging. Da gibt es offensichtlich viel Gewinnoptimierungsenergie bei Mobike, die ich durchaus als kriminell bezeichnen würde. Die SMS von Mobike besagte auch, daß mir die 50 € erlassen werden, wenn ich ein Mobike, welches außerhalb der Parkzone parkt, innerhalb von 3 Stunden wieder in eine Parkzone bewege. Gesagt, getan. Habe ich sofort gemacht und bin die circa 1,5 km bis zum Arc de Triomphe geradelt, aber die 50 € wurden mir nicht zurückerstattet. Kriminelle Energie bei Mobike-Kaptiel 2... Die Mobike-App zeigt übrigens beim Abstellen des Fahrrades nicht (zumindest nicht identifizierbar) an, ob man sich innerhalb oder außerhalb einer Parkzone befindet.
Zurzeit versuche ich noch herauszufinden, wie ich mit Mobike Kontakt aufnehmen kann, um meine Beschwerde und Anmerkungen direkt zu platzieren. Das Rätsel habe ich aber noch nicht gelöst. Die entsprechenden Funktionen der App öffnen sich schlicht nicht und über deren Homepage gibt es auch keinen offensichtlichen Weg. Wenn das keine chinesische Firma wäre, würde ich sie als schlitzohrig bezeichnen. Auf jeden Fall kann ich jedem nur raten, nicht Kunde bei denen zu werden.

They rip you off on fees and extra charges. Customer service is unresponsive or unhelpful at best, similar to the budget airlines whose business model is ripping off customers with unexpected extra fees.
1) I do not want to be charged £20 for parking near the edge of the operational zone for the bike location service is not working correctly.
2) I do not want to be told to back off and avoid parking on the zone edge (really??? your system is soo insensitive your customers have to pay for it???)
3) I do not want to find myself spending time and money, and showing my best to rectify the parking on the zone edge (I came back and re-parked a short distance into the zone paying for the full ride), just to be told to back off and be charged anyway.
4) customer support is not responding to in-app requests, neither there is a phone helpline when issues are faced.

Majority if not all bikes in West London are in an appaling technical state.

Like others below, I have also just discovered that I was automatically enrolled for a monthly charge of £9.90, which I have unwittingly been paying for 10 months. I have no recollection of ever signing up for this subscription service, which started at a seemingly random time (my first monthly payment came 2 weeks after my last ride). I have no email or text notification that I had signed up for a subscription service. Like others below, I had continued to be charged for single rides, giving me no indication that I had signed up for a subscription.

I like customers below have been totally ripped off - I was topping up and paying as you go and then they started charging me £15 per month for a subsription which I would never have taken as I hardly use the bikes. I was also topping up at the same time as I was allegedly a subscriber! It was clearly a mistake and I have had emails and calls and they just won't listen - they keep talking about terms and conditions - I kept saying I didn't subscribe...TERRIBLE CUSTOMER SERVICE - AVOID

Beware. Poor customer service.

I recently realised, 6 months after visiting the Gold Coast for a week, that I was being charged $25 per month for a subscription fee (which is obviously a mistake).

After multiple emails exchanged with the Mobike “customer support” asking for clarification and hopefully reimbursement, they keep saying that I subscribed to a monthly plan and that’s my problem.
I only stayed for a week, so that doesn’t make sense (it’s either a bug or a poor user interface which led to a subscription).

BTW some screens of the apps including the T&C’s are in Chinese, but that’s apparently not a good reason either for Mobike to take a good look at their customer experience.

Biking is fun, being ripped off isn’t.
I’ve been overcharged $150.
Be careful it might end up costing you a lot more than you think!!!

I was exploring London on a Mobike last weekend, locked up the bike while going to the shop & was charged £20 fine for taking it "outside the zone" despite no pre-warning or info on zones. The text was sent 10 minutes after I locked up the bike, by which time someone had already shot off on the bike! Sent an email & managed to get my money back. Would recommend but check areas!

NEVER USE THESE BIKES, YOU HAVE BEEN WARNED

The bikes have one speed setting, which is the slowest I have ever seen. But that would not have been a great issue if the bikes were not so stiff, you will use the strength of the highest gear to go at slowest speed, so after five minutes of riding you will regret the ride.
Worst still, the bikes has one level of seat adjustment, so if you are not a twelve years old, you will find it too low, which will put extreme pressure on your leg muscles

Got a text and an App notification letting me know I was being charged £20 for parking in the wrong place, I was marginally inside and it's hard to check your phone while you're on a bike.

Stung $80 for riding 50m outside of a no go zone.. in the CBd and once the bike is locked then u find out there is a 80 dollar surcharge for this.. wont be using agai

Bikes are to high for me so I closed my account and have emailed the customer service team to get a tefund of the money I had in credit and haven’t had any response from mobike, on the app they strongly claim to reply to every email within 24 hour and it has been 2 weeks since I sent my first email and I haven’t even received an automated confirmation message from them.

我爱我的摩拜，都退押金了!棒棒哒

Drecksräder! Die Fahrräder fahren sich SEHR schwer. Weiter als 1-2 km kommt man damit nicht, eine kleine Steigerung erst gar nicht. Zu klein, zu schwer, unfahrbar.
Nie wieder MOBIKE!

The bikes are super hard to ride.
Otherwise great idea

Die mobike Räder sind wirklich schlecht. Es gibt zwei unterschiedliche Typen in Berlin. Bei nur einem kann ich den Sattel auf meine Höhe (1,85cm) einstellen. Dieses Fahrrad wäre dann teurer als der andere Typ.. aber eine Gangschaltung gibt es trotzdem nicht. So strampelt man wie ein Irrer und nach 3 Minuten denkt man laufen wäre schneller

Awful! Terrible bikes not even worth the 50p