mob Arvostelua 395

I got charged an annual membership for their advertised 7day free trial and Google Play refuses to refund this misleadingly advertised product.

BE CAREFUL I CANCELLED BEFORE THE FREE TRIAL HAD ENDED BUT THEY STILL TOOK THE MONEY AND THEIR ANSWER WE HAVE LOADS OF LOVELY RECIPES - NO THATS WHY I CANCELLED! In response to your reply I did contact you and was told we don’t give refunds even though I cancelled - very much an automated response that I’m guessing you have to issue to lots of people that you do the same to … seems a bit of a scam

Great and unusual recipes using everyday ingredients with amazing tastes

A family of 4 who love food but struggle with time to keep things interesting & Mob has totally fixed that for us! Absolutely love it, also would recommend their air fryer book too!

3/5 this is ok but there’s a few niggles.
The recipes are good, we’ve tried a few and will cook them again. I find there’s limited healthy, high protein options that don’t use fish and some of the recipes are quite high in calories. I’d like the option of high fibre recipes to be available too as there’s good evidence to support a high fibre diet is beneficial for health.
An irritation I have is that I took on a free trial which concluded whilst the annual subscription was being offered at a reduced rate in January 2026. However I was unable to access that rate and was charged full price. It was very difficult to cancel the trial, so I couldn’t even do that and apply for the subscription at the lower price after I cancelled the trial. I’ll need to be proactive to cancel early as it’s quite hard to cancel. I’d like to be able to share the planned recipes and shopping list with my wife to make shopping and planning easier but the app doesn’t have that option. I’m not certain I’ll keep this past a year unless there are some improvements on the app in a few areas.

I was hours outside of the free trial and they don’t do refunds. The recipes are pedestrian and humdrum, their emails are templates, which tells me they just don’t do refunds for any reason even though they say they do. Sadly, they own my business and I’m stuck with a product with having very little value that I’ll never use.

My son signed up to the premium service on my computer without my knowledge. When I attempted to cancel and get a refund Mob refused to give me my money back even though I had never used their service and it was a couple of days after the free trial I had no knowledge of endedm

I recently discovered an unexpected charge of €39.99 from MOB. I had signed up for a free trial via an Instagram ad and completely forgot about it—I haven't even downloaded the app nor visited their website once. While many modern, professional companies now send reminder emails before a trial rolls over into a paid annual plan, MOB seemingly prefers the stealth approach.
I expected more from a brand that promotes health and "life hacks." It’s a shame their business model feels less considerate than their content.
When I contacted support to request a refund, citing the UK 14-day cooling-off period, I was met with a generic refusal. They quoted Section 6 of their T&Cs, claiming refunds aren't available once a paid plan starts.
MOB is conveniently ignoring that statutory rights under the Consumer Contracts Regulations override a company's private terms. A "no refund" policy is not legally enforceable for an unused digital service within the 14-day window.
It is a massive frustration to have to waste time filing a bank dispute and writing bad reviews when a simple, lawful refund would have solved everything. If you're considering a trial, be very careful—they will fight to keep your money even if you haven't used their service.

No reminder about 5 day free subscription coming to an end. Contacted customer service and got a response from Charlie who was rude and would not refund the years subscription. I have not used the site once. I explained I am awaiting surgery but no empathy or willingness to help at all!

Mob do a great job of posting recipes targets at specific things, as well as keep abreast of new ideas/trends on social media without promoting endless scrolling. It means I feel like I'm not missing out now that I've cut down my social media use

I’m so tired of these non USA companies that think they can just come into our market to rip off Americans. I signed up for a trial and immediately encountered problems with a glitchy/slow platform. Tried to cancel the trial right away but the subscription was not on my Apple subscriptions, which made me very confused as I was pretty sure I started the trial using iOs/Apple. It took me some time to figure out that I had to cancel through their website instead, and when I get there I was not able to click cancel because the site was so slow and the window closed as if it crashed down.

I actually thought their trial was 7 days and not 5 (why 5? Is this on purpose?) so when they charge my account, I immediately contact them and request a refund for $59.99 but they flat-out refused it even though I tried to cancel before the charge hit.
This seems to happen to a lot of people based on other reviews.

I obviously disputed the charge with my bank and will be reporting this to my state Attorney General Consumer Protection and the FTC (federal trade commission and the Consumer Financial Protection Bureau (CFPB).

Stay away from this Mob.co.uk app if you value user friendly platforms, easy cancellations and fair refunds.

Don't get lured in by the free trial! It was very hard to cancel. Somehow I had two accounts and couldn't cancel the trial in the app. By the time I worked it out, I'd been charged AUD$70 and they refused a refund. Very disappointing, wish I'd read the other 1 star reviews before doing the trial. Customer service refused to help.

I love the recipes they’ve been a lifesaver with my busy schedule. Especially for meal prep, they save so much time and energy. The only thing I’d suggest is adding a video, as visual representation can make a big difference.

I’ve been looking at Mob for a while and after looking at the reviews on Reddit and some of them influencers that I follow on Instagram, I decided to try it for a year. I haven’t been disappointed. I’m still getting used to the app, but the recipes and dishes are fairly easy to make and delicious.

Don’t get lured in by the free trial. Despite not using it and not seeing where to cancel it in my Apple subscription, I emailed Mob to cancel and conveniently I did not receive a reply until after the subscription charge had come out. This company is not interested in helping, they literally just want your money upfront as their cancellation process feels intentionally difficult to cancel. The email help at Mob is now not working as my messages are now undeliverable and going into their spam account. I suspect I’ve been blocked for challenging this model despite being professional in my reponses. It is very clear Mob are not interested in refunding my money. Wish I’d read the reviews before as it’s clearly a scam!

I signed up after seeing this recipe website advertised on Instagram on 21 February and believed I was starting a free one-week trial via Apple Pay. However, I was unable to log in at all, and the site then repeatedly prompted me to pay again via Apple Pay.

There was no way for me to access or manage an account without being asked to make another payment, which immediately raised concerns. I therefore decided I did not want to proceed.

What worried me further was reading other reviews from people who reported difficulty cancelling subscriptions, despite the advertising making the process sound simple and risk-free. This significantly reduced my confidence in the service.

I contacted the company to cancel while well within the consumer rights cooling-off period and requested confirmation that no funds would be taken. The overall experience felt unclear and stressful rather than straightforward.

I would advise others to proceed with caution.

BE VERY CAREFUL! I wanted to try the free trial, downloaded it then went to apple to cancel it but it never showed up
In my subscriptions, so thought I didn’t subscribe. Never used the app as I thought I never subscribed then got charged £34.99. I asked for my money back, was told NO REFUNDS, check it out we have lots of nice recipes. Why don’t you give me a refund? I don’t want to use your app?

I signed up for a free trial. It lapsed by 1 day and I was billed for a year. I am veggie and didn't find a very good range of veggie recipes which is why I didn't log on after the first downloading the app. I contacted customer service and they sent an automated dismissive email response saying they would not refund me. When I tried to respond to the email they blocked my email and I am no longer able to contact them. Appalling customer service and a total scam company. Avoid at all costs!!

Tried to cancel and had no help. Sub went through and I need the money for other things. They refuse to refund even though I have evidence that I tried to cancel well within the time.

Love this app. The recipes are easy to make and totally delicious. We love that there are lots of different types of meals and also lots of great lunch meal prep options. My favourite feature is that you can pick the number of servings and it adjusts the ingredients!