So I did have one dilemma I had several tuna recipes on here for the protein smashes and it didn’t actual generate enough of the quantity I needed for tuna at the grocery store. I have to go back to t... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Saw an add and clicked on free trial. Then cancelled it and wrote to customer service. But then realised I was already charged for the annual service Customer services keeps saying they can’t f... Näytä lisää
Yritys on vastannut
Loving the recipes and how easy they are to make. The app and web site are great. I use quite a few different recipe apps. Would love to be able to mark the ones I've cooked and also a like or disl... Näytä lisää
Mob is a brilliant way to organise food for the whole family each week. It’s made food shopping so much easier and means you can budget effectively whilst still fuelling your family with fresh and hea... Näytä lisää
3,4
Keskitasoinen
395 arvostelua
On vastannut 95 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Subscription
Saw an add and clicked on free trial. Then cancelled it and wrote to customer service. But then realised I was already charged for the annual service
Customer services keeps saying they can’t find my email for subscription and can’t refund the amount.
The app itself isn’t great and not something would like to pay for. Similar recipes available online for free
14. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä mob
Hi there,
Thanks for taking the time to share your feedback. I'm sorry to hear that you're disappointed with your experience.
As we don't have visibility of individual account details on Trustpilot, I'm unable to comment on your specific case here. I can say that if you signed up for a free trial, this is clearly communicated at checkout along with the fact that your subscription will renew to a paid plan at the end of the trial period unless cancelled beforehand.
If our team has been unable to locate your account, it's possible that your subscription is registered under a different email address - this can sometimes happen if you used a social sign-in method such as Apple or Google. Please do reach out to us at help@mob.co.uk with as much detail as possible and we'll do our best to locate your account and review your situation further.
All the best,
Sam
Absolute awful company with sharp…
Absolute awful company with sharp practices.
They offer a free trial and state there is an option to either pay monthly or for a year.
I stupidly put in my card details and expected to get a reminder to either elect for recurring payment or advise the money would be taken. I received nothing and they took the lump sum out of my account.
I politely emailed them to request a refund, but got an automated abrupt response to say in effect "tough titty". No apology or anything.
Beneath the hipster trendy face of the company lies the age old con man tactic of trapping people into unwanted subscriptions, knowing full well lots of people don't have the energy to dispute
The recipes are nothing special and appear to be AI generated as full of inconsistencies and errors.
I am going to raise a dispute with my card issuer. Hopefully if they get enough disputed transactions they will be forced to make it clearer to deal with them.
I have diagnosed ADHD which makes me forgetful and its a lesson learned to not do"free trials"
24. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä mob
Hi there,
Thanks for taking the time to leave a review. I'm sorry to hear that you're disappointed with your experience.
As we inform all customers at the point of purchase, subscriptions renew automatically at the end of the trial period - this is clearly communicated at checkout and in our terms, and is provided upfront so that customers can make an informed decision before entering their payment details.
I'm sorry to hear that the response you received didn't feel helpful. As we don't have visibility of individual account details on Trustpilot, I'm unable to comment on your specific case here, but if you'd like us to review your situation further please reach out to us at help@mob.co.uk and our team will be happy to take another look.
I'd also like to reassure you that all of our recipes are written and tested by chefs - we take quality seriously and are always happy to look into any specific errors if you're able to share examples.
Best,
Sam
Loving the recipes
Loving the recipes and how easy they are to make. The app and web site are great. I use quite a few different recipe apps. Would love to be able to mark the ones I've cooked and also a like or dislike so I can create a bit of a curated cook book for myself.
24. toukokuuta 2026
Oma-aloitteinen arvostelu
These guys couldn’t make it more…
These guys couldn’t make it more difficult to cancel - I’ve sent an email, Mob. I would encourage nobody to sign up for the free trial, it’s pretty impossible to cancel!
21. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä mob
Hi there,
Thanks for taking the time to leave a review. I'm sorry to hear you've had a difficult experience.
We work hard to make our cancellation process as easy as possible - if you signed up on our website you can cancel by heading to www.mob.co.uk/account and scrolling down to cancel your subscription. If you signed up via the app, you'll need to cancel through your app subscriptions directly.
Our team will get back to your email as soon as possible, but if you have any further questions in the meantime please don't hesitate to reach out to us at help@mob.co.uk.
Best,
Sam
Didn’t realise I had subscribed for 1…
Didn’t realise I had subscribed for 1 yr until I saw payment come off my credit card. I emailed straight away to say i did not want the subscription. I asked for a refund. Got the old ‘nothing we can do about it’ reply.
Not sure why they have a request a refund button if there is nothing they can do about it. DONT BOTHER!
20. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä mob
Hi there,
Thanks for taking the time to leave a review. I'm sorry to hear that you're disappointed with your experience.
As we don't have visibility of individual account details on Trustpilot, I'm unable to comment on specific cases here. Our team applies our published terms consistently across all users to ensure fairness.
If you'd like us to review your situation further, please reply directly to the support thread or contact our team at help@mob.co.uk and we'll be happy to take another look.
Best,
Sam
Clean healthy meals
I needed a healthier eating plan and something different I got this with this site loving the smash it on sourdough tried 3 of them great dinner meal keeps you going till main meal again loads of recipes to choose from great fresh ingredients health meals
27. huhtikuuta 2026
Oma-aloitteinen arvostelu
The app for cooking with instruction…
The app for cooking with instruction are pretty good but the subscription can be annoying without any notification when it's due to pay. I'd perfer to be aware of so I can decided whether to contuine subscribing or not.
18. toukokuuta 2026
Oma-aloitteinen arvostelu
Great recipes
Great recipes, easy to use, love the filter by ingredient features
17. toukokuuta 2026
Oma-aloitteinen arvostelu
So I did have one dilemma I had several…
So I did have one dilemma I had several tuna recipes on here for the protein smashes and it didn’t actual generate enough of the quantity I needed for tuna at the grocery store. I have to go back to there store to get the proper amount of tuna so if you can improve this little glitch it will help other people so we’re not making multiple trips to the store….i found the app really helpful overall
13. toukokuuta 2026
Oma-aloitteinen arvostelu
Charged me without warning, then sent a copy-paste non-apology
I’ll keep this brief because frankly I’ve already wasted enough time on this app.
Mob took an annual subscription fee from my account with zero advance notice that my trial was ending. No email. No reminder. Nothing. Just a charge.
But fine. I decided to give the app a real chance anyway, because I’m reasonable like that.
The recipes default to oz. I set the units to metric. Multiple times. It kept defaulting back to oz. I do not own a set of scales calibrated in ounces. I do not want to convert ounces.
The “high protein” recipes are not high in protein. I can generate better, more nutritionally balanced recipes with accurate metric measurements using tools that cost me nothing. So what exactly am I paying for?
When I contacted support to request a refund politely, I might add they copy-pasted their terms and conditions at me and called it a day. Apparently “we told you at checkout” is considered customer service now.
The concept is fine. The execution is not. And the customer service response was, in the most technical sense, words arranged in an order.
Do not recommend.
14. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä mob
Hi there,
Thanks for taking the time to leave a review - I'm sorry to hear you've had a frustrating experience.
We inform all customers at the point of purchase that they are entering into a subscription that renews at the end of the trial period, so I'm sorry if this felt unexpected. As we don't have visibility of individual account details on Trustpilot, I'm unable to comment on your specific case here, but if you'd like us to review your situation further please reach out to us at help@mob.co.uk and we'll be happy to take another look.
On the units issue - this definitely doesn't sound right, and I'd like to look into this for you. Please do mention this when you get in touch.
I'm also sorry to hear that the support response you received didn't feel helpful. I'll feed this back to the team.
All the best,
Sam
Really love the variety of recipes
Really love the variety of recipes. The app is easy to follow and love the convenience it provides when it comes to planning out the weekly meals and food shop. Shame that the ‘mark as cooked’ has been removed or am I missing something!
13. toukokuuta 2026
Oma-aloitteinen arvostelu
There was no reminder about free trial…
There was no reminder about free trial ending and within 10mins of being charged I contacted customer services to explain the situation and didn’t want to continue with the service. There is no leeway, even when it can be seen you haven’t accessed the account.
I won’t use it but I have a year subscription now.
12. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä mob
Hi there,
Thanks for taking the time to leave a review. I'm sorry to hear that you're disappointed with your experience.
As per our terms, we are only able to provide a refund of your annual payment if you have not accessed or downloaded Mob content since your renewal and you request this within 14 days of the payment being made. This is in compliance with UK consumer law and in order to be fair to all of our customers, we are not able to make exceptions on a case by case basis.
We inform all of our customers at the point of purchase that they are entering into a subscription service that renews at the end of the trial period. As per current UK consumer law, this information is sufficient and we are not required to send additional reminders at the point of renewal.
If you'd like us to review your situation further, please reach out to us at help@mob.co.uk and we'll be happy to take another look.
Best,
Sam
Excellent and delicious recipes
Excellent and delicious recipes. Customer Service were exceptional in assisting with subscription support. Shout out to Jess!
5. toukokuuta 2026
Oma-aloitteinen arvostelu
So far so good
9. toukokuuta 2026
Oma-aloitteinen arvostelu
This is such a great app
This is such a great app. We use this weekly to plan meals and a weekly online shop.
We pay the annual subscription which is what we would pay for a cook book anyway. I actually find this easier to follow than most cook books as each step feels more efficient.
Everything we have tried has been well planned and delicious.
9. toukokuuta 2026
Oma-aloitteinen arvostelu
Signed up to get a recipe as part of…
Signed up to get a recipe as part of the free trial but then couldn’t cancel in time so ended up paying. Haven’t used it since.
9. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä mob
Hi there,
Thanks for taking the time to leave a review - sorry to hear you've had a bad experience with us.
Our free trial period is clearly communicated at checkout before the subscription begins, along with the date your subscription will renew if you don't cancel beforehand. We work hard to make our cancellation process as easy as possible, so if you had any difficulty cancelling please do reach out to us at help@mob.co.uk and we'll be happy to take a look.
Best,
Sam
Forgot to cancel within the trial…
Forgot to cancel within the trial period by 1 day, there is no flexibility with mobs customer service so I now have a year subscription for a service I won’t use
8. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä mob
Hi there,
Thanks for taking the time to leave a review. I'm sorry to hear that you're disappointed with your experience.
As we don't have visibility of individual account details on Trustpilot, I'm unable to comment on your specific case here. Our team applies our published terms consistently across all users to ensure fairness.
If you'd like us to review your situation further, please reach out to us at help@mob.co.uk and we'll be happy to take another look.
Best,
Sam
I tried to cancel my Mob subscription…
I tried to cancel my Mob subscription before my trial ended, but the cancel button was not working when accessed on my phone through the web browser. It feels like they've done this intentionally to make cancelling harder. I meant to go to the web browser on my laptop later, but forgot. As soon as I saw the charge come through for premium, I tried to cancel again - and again, it didn't work on my phone browser.
I requested a refund through their chat function, which was denied.
Don't get this unless you really know you want it because cancelling is not as easy as it appears to be.
I canceled because I don't like the UI. It doesn't seem like the recipes are written down anywhere and they're only on video.
I'll remove this if I get a refund, which I am asking for because the UI issue prevented me from cancelling when I wanted to.
3. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä mob
Hi there,
Thanks for taking the time to leave a review - sorry to hear you've had a bad experience with us.
We work hard to make our cancellation process as easy as possible, so I'm sorry to hear that you had trouble with the cancel button on your phone browser. I'm confident that the cancellation process is currently working as expected, so it's possible there may have been a temporary issue on your end - if you're still unable to cancel please reach out to us at help@mob.co.uk and we'll be happy to help.
As we don't have visibility of individual account details on Trustpilot, I'm unable to comment on your specific case here. Our team applies our published terms consistently across all users to ensure fairness. If you'd like us to review your situation further, please reply directly to the support thread or contact our team and we'll be happy to take another look.
On your point about recipes - all of our recipes are available in written form on the app, so I hope you'll give that a try!
Best,
Sam
Underhanded Subscription Trial
Wish I had seen other reviews!
Signed up for the free trial, and went to cancel int he app and the messaging suggested I needed to go and find out where I had subscribed. Not having the ability to cancel from any platform trying to make it more difficult for those to cancel feels very deliberately underhanded.
Reached out for a refund immediately and denied based on the terms, that clearly many others have fallen for. Not addressing this and making cancellation easier based on feedback shows continued deliberate attempts at taking advantage of those trialling the product.
4. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä mob
Hi there,
Thanks for taking the time to leave a review - sorry to hear you've had a bad experience with us.
We work hard to make our cancellation process as easy as possible. Where you cancel depends on where you originally signed up - if you subscribed via the app then you'll need to cancel through your app subscriptions directly, and if you signed up on our website you can cancel by heading to www.mob.co.uk/account. We're aware that the in-app messaging directs you to find where you subscribed, and this is intentional as the cancellation process does differ depending on the platform.
As we don't have visibility of individual account details on Trustpilot, I'm unable to comment on your specific case here. Our team applies our published terms consistently across all users to ensure fairness.
If you'd like us to review your situation further, please reach out to us at help@mob.co.uk and we'll be happy to take another look.
Best,
Sam
Breaching consumer law.
Breaching consumer law in relation to refunds and cooling off periods. They charge for a year up front. Very predatory advertising and behaviour. They know exactly what they are doing. The recipe we not good probably written by ai as most don’t track with cooking food. A whole head of broccoli grated in a pan till it burns 8min.
4. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä mob
Hi there,
Thanks for taking the time to leave a review - sorry to hear you've had a bad experience with us.
As we don't have visibility of individual account details on Trustpilot, I'm unable to comment on the specifics of your situation here. Our team applies our published terms consistently across all users to ensure fairness, and we believe our practices are in compliance with UK consumer law. If you'd like us to review your situation further, please reach out to us at help@mob.co.uk and we'll be happy to take a look.
On the recipes - all of our recipes are written and tested by chefs, so we're sorry to hear that you had a bad experience. If you come across any recipes that don't seem right, please do let us know at help@mob.co.uk and we'll take a look.
Best,
Sam
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