mob Arvostelua 395

Signed up for the app via the free 14 day trial on 16/4/26 and didn’t find the app particularly helpful or inspiring at all as all the recipes are pretty similar for the filters I used so I cancelled my subscription via Apple 7 days later on 23/4/26 and subscription ended 30/4/26 so I was extremely surprised shocked and disappointed to find that money had been taken out by Mob 7 days after I cancelled. I reached out to them as soon as this money was taken and I’m still waiting for my refund. They are asking for screenshots of when I cancelled on Apple it doesn’t show this only when the subscription expires. I’ve been going around in circles with no resolution it’s causing me stress and frustration and I’m terrified that even more money will be taken out of my bank as the months role on so I’ve filed a dispute with resolver and Apple. Beware when signing into this app.
* update*
I received my refund the day of leaving this review thankyou

The app is terrible to use and the recipes are nothing different to those you can find on any website. They also choose to not inform users when they are going to take more money from your card in an underhanded way to ensure busy people don't have a chance to cancel this terrible app. Customer service is also exceptionally unhelpful. I would definitely not recommend. There are much better recipe apps out there!

I love this MOB app! I've been following them on Instagram for ages, and I even have one of their recipe books. I used to use their recipes on the app all the time, but then they made it so you had to subscribe, so I kind of lost touch for a bit. But I missed their amazing recipes so much that I decided to just go for it and subscribe! I'm so happy to be back in the fold because I've used their app so many times already. I love being able to put in what I have in my fridge or pantry and get a recipe I never would've thought of! No more wasted broccoli or tomatoes for me!🥦🍅

I was enticed by the ad to join up which I did for the free trial. Had a quick look and didn’t find anything that tickled my fancy and unfortunately forgot to cancel… £35 a month!!!! Just for recipes!!!
Only realised when the money came out of my account, they should send a reminder. According to the t&c’s… of course I read those… can’t cancel after money is taken. So be careful to cancel if you don’t want to be charged £35 a month.

I cannot sign in. The AI agent can't assist, it's AI 🙄 and a deduction has come off my account! The subscription is NOT in my subscriptions on my phone - this is a joke! And they offer human online assistance and the AI assistant tells me that it will take a day! DON'T OFFER A SERVICE IF YOU CANNOT PROVIDE IT!

so many hurdles to jump through just to cancel subscription..

Mob is a brilliant way to organise food for the whole family each week. It’s made food shopping so much easier and means you can budget effectively whilst still fuelling your family with fresh and healthy meal options. The recipes have been tasty and it’s so easy to tailor to your preferences and needs. Really rate the app for the annual cost.

Such a good app - love the meal planning function. What used to take me an hour every week now takes me less than 5 mins. And everything I’ve cooked so far tastes great and is pretty easy and straightforward.

We have found batch cooking a super easy way to be prepared. Love that… we don’t like guessing with some of the recipes with qty, if some thing can be slow cooked or instructions and when items are clearly missing.

I have been using mob for a few weeks now and have made mob recipes every night of the week! We love it. All the recipes have been great and we love the shopping list feature and recommended recipes based on similar ingredients. Would highly recommend. All recipes are super easy as well which is a bonus!

Signed up for the free trial without really using the app as it was not particularly useful. I received no reminder from Mob that the trial period was ending, just a notification from my bank that the annual subscription fee had been taken from my account. I immediately cancelled the service and contacted customer services regarding a refund as directed by the website. Customer services were far from helpful and advised that, as per the T&Cs, the fee was non-refundable despite not using the service and cancelling within hours of the charge. The billing practice feels deliberately deceptive and the product is not worth the price. Avoid

Great app and well worth the money. Some really quick and easy recipes on there that don’t require lots of ingredients and are easy to cook. App is easy to use.

I found the recipes too complicated for everyday meals. The amount of ingredients were insane. These are meals I would cook on a weekend. No one wants to do all that work after working full time and you'd need to be working full time to afford all the ingredients. When I came to cancelling my account i was unable write my experience about the using the app..... When I chose the option "other" reasons for cancelling and writing my feedback I was unable to continue and had to choose one of their options for leaving.

Absolutely love the app and since using it I am trying to convince every friend and family member to get on it.
Recipes are so vast, from easy recipes like roasted chicken to more difficult, elevated dishes. I have been using it for 7 months, I use it for meal prep, batch cooking, family dinners…so easy to follow instructions, I like how once you choose your meals they suggest more meals based on the ingredients you already have.
Also I like the fact that they always improve the app, since I started using it first I feel like the app just got better and the use got smoother.
Absolutely love the app and I can’t recommend it enough. Made cooking so enjoyable and took the worry of what I’m cooking next.

They charge you upfront for a yearly membership when doing a trial. Got charged my first day of a trial, cancelled, tried to refund and got my request cancelled. How is this practise legal?

Discovered I'd already been charged when I decided I didn't want it during 'free' trial. Recipes on-site ok-ish but a lot feel very similar. Not particularly inspiring. Add are much more tempting than the recipes I've tried. Overall not impressed.

I’ve been using MOB for a month now and can honestly say it’s been brilliant. I’m a home cook and always cook from scratch but weekday meals were becoming a bit predictable and boring . The choice and range MOB offfers is inspiring and interesting. I love the shopping list feature! It also
Has stopped me buying things “just in case” as I’m planning my weekly meals and shopping and spending has become more efficient…. And I hardly throw spoilt food out anymore!! Thank you MOB.

Love the mob app, it’s changed my weekly admin task of thinking of dinner ideas. It’s really easy to use, great that the amount of people can be adjusted and love that it creates a shopping list for you so no going to and from recipes to create one. Rated 4* not 5* just because not all recipes are 100% accurate. For example on my shopping list it said tomatoes, then when I went to make dinner and went to method it states sun-dried tomatoes. This would not put me off the app though and I highly recommend using it 😀

tasty meals, really enjoying it.
it can suggest meals based of ingredients, a cool feature would be to tell all the ingredients that I have and gives me options based off that, I don't need to use all ingredients perse.
Now it comes up without results because it's trying to find recipes with all given ingredients.
Pictures or videos of each step would be helpfull like hellofresh etc.

Terrible customer service, I messaged to cancel my subscription as I couldn't see how to do it via the app and was told that it has been cancelled only to be charged a couple days later. The person explained that they have no say over the app only the website?! And despite seeing I had a web account and app account only cancelled the one and didn't tell me about the other. No apology no explanation just a 'contact google'. Strange and unpleasant and I would not renew because of this.