MLBshop.com Arvostelua 

Agradecería mucho, que los 211 euros que me han cobrado me los devuelvan porque llevo 3 meses reclamando el pedido. No les parece esto que suena a estafa? Si no me devuelven MI DINERO, escribiré a todos los clubs españoles de sofbol y beisbol para informarles de lo que hacen con las familias de los jugadores.

My order experience was a disaster, repeatedly being sent the wrong thing and no one could seemingly figure out how to fix it.

Enter Cristin- 5 stars for her. She is the only person who was actually able to fix the issue with my order and was pleasant and professional.

If everyone who worked for MLB Shop/Fanatics was like her, I wouldn’t have had such a nightmare experience in the first place.

I ordered a hoodie and accidentally ordered the wrong size, realising immediatelyI tried to cancel the order and this is where things got difficult. You cannot cancel through the website, you cannot use customer service late in the evening, you cannot use the customer service chatbot and they do not publish an email address for customer services. I did eventually find an email and request they cancel my order, but despite me emailing within two hours of my order, the item was still sent. They have of course done the minimum possible and accepted that I wish to return it as they are legally obliged to, but be warned, you have to pay for the return which in my case is £6… more than I originally paid for postage and works out at 35% of the original purchase price which does make me wonder if it’s worth returning at. I should add that customer service have been prompt and pleasant in their responses, while hiding behind terms and conditions as a reason to deny my request.

I placed my order 12/5/2023. And today is 12/22/2023.
Have not received any e mails with shipping info.
When I track my order it keeps telling me still processing. I tried contacting this company and no such luck after three attempts. My son will be disappointed Christmas morning.
Thanks MLB Shop!

Lilly did a great job in getting my purchase to me before Christmas. The original shipment was damaged and they expedited the re-shipment to arrive ahead of Christmas.

MLB Shop sent me an email for Christmas with $10 credit fan cash, click on link, sign in to redeem. I do this and no fan cash has been added to my account. I exchange message with their Facebook page and the answer to me is my account is listed as guest. No it is not. Claimed they would send an email to convert me. Whatever that means and 3 days later no email. Now they ask if I signed in with my new account. These people/robots are clueless and don't know what they are doing.

The website offers a “get before xmas” package for an extra $10 and will stiff you, keep in mind I ordered a week and a half before Christmas and it’s now being delivered on the 27th thanks MLBShop way to treat your fans and customers

What started out as a bad experience turned out better thanks to Cristin we was shipped the wrong item but she was able to get the mess corrected a few days before Christmas

Awful. Paid for expedited shipping. It’s been over a month and now have to go buy new Christmas presents. Impossible to contact them. Brutal service. Never again

All the stuff I ordered arrived BUT I ordered 6 different beanies and they were all soo small like childrens size??? Was not specified in the description.

Horrible quality!! I ordered and XL woman’s shirt and the size was 6” smaller in width than any other XL shirt I own. Also they charge $10 to return it. NEVER BUY FROM THESE PEOPLE - crooks!

Cristin provided me with excellent customer service. She was able to update the package tracking information with a delivery date. It was delivered that evening. I will continue shopping at MLBshop.com.
Thanks Bruce

They made sure the discount on the product that I purchased, the shipping was the same amount. I cannot modify my order, I have to cancel it. I will never deal with them again.

Ordered a Rangers World Series hat, said ship by the 27th, now it says November 13th...what???? I wouldn't have ordered it had I know it wouldn't get here until well after the series is over. Just be honest with the shipping times but I'm not sure they are capable. Also the Fanatics (they handle the merch. now) has very, very cheaply made t shirts, I've bought knock offs that were better and thicker than these...

Ordered a jersey and it said shipping was 4 to 7 days. I got an emailed 10 days later saying that it’s going to be shipped in 10 days. That’s a total of 20 days from the day I ordered it.

Compre, una camiseta de béisbol de 79 euros, cuando llegó era pequeña.La devolución me costo 14 euros ...y cuando reclame que no me habían devuelto el dinero.Cual es mi sorpresa que solo me devuelven 70 euros. Que no cuenten conmigo JAMAS.

Total scam. They charge you if you want to return their garbage items.

STOLE, & REFUSED to refund my purchase & then blamed me !!! I returned 2 hats, I ordered @ the same time. The hats were delivered @ different times. I retuned the hats in the same plastic bag, rather than 2 plastic bags. MLB customer service acknowledged both hats were received @ the warehouse but were unable to process both hats only 1 of them since I did not use 2 separate plastic bags. MLB customer service said there was NO supervisor I could speak with or file a complaint, since it was MY fault since I put both hats I ordered at the same time in the same plastic bag return.
She started laughing at me & said there was nothing she could do & no one there could help me. She said sorry she could not refund me my money even though I return the item. Now my 10 yr old son is out of his birthday money.

This place advertises as free returns but when you try and return your item they hit you with a $9.99 return fee. LOL this place is rediculous