Mistoriaestateagents Arvostelua 

Absolutely awful experience. I lived at 9 Mansell Road when it was managed by Student Haus and I genuinely would not recommend them to anyone looking for student accommodation in Liverpool.

We were supposed to move in on 1 July, and they waited until around 11am ON THE DAY WE WERE MEANT TO MOVE IN to tell us that the property wasn’t ready and the required certificates still weren’t sorted. Our move-in then ended up being delayed by roughly 10 days.

The communication throughout was shocking. Rather than keeping us updated themselves, we were constantly having to message and chase them to find out what was going on. For a company taking over £500 a month from each student, you would expect the absolute basics of having the property ready for the agreed tenancy date and actually communicating with your tenants.

There were also problems with the property itself and concerns around things such as the boiler, which just added to the feeling that the house had not been properly prepared before we were supposed to move in.

What annoyed me most was the complete lack of professionalism. Moving into a student house is already stressful enough without finding out, literally hours before you are meant to move your belongings in, that you cannot actually move into the property you have signed and paid for.

They managed to turn what should have been an exciting part of university into unnecessary stress from the very beginning. Based on my experience at Mansell Road, I would strongly advise students to look elsewhere.

Rebranding under a new name doesn't change the underlying service. In my experience, the same poor standards of work, lack of communication, and unresolved maintenance issues that affected the previous incarnation of this company have continued under the new name.

This has not been a positive experience as a landlord/tenant dealing with this company. Issues raised are frequently met with denial or delay rather than resolution, and in my experience the company has struggled to deliver on basic obligations to landlords and tenants alike.

I would strongly encourage anyone considering renting from, or letting through, this company to do thorough due diligence first. Based on my own dealings, expect ongoing issues, slow or absent responses, and a reluctance to take responsibility when things go wrong.

For further context and other reviews, see the previous entity's Trustpilot page; Student Haus

Genuinely disgusting , waited 5 weeks for a deposit back and they charged 100 for cleaning damage that was there before we moved in . The landlord went on holiday to Canada and dident care if we were paid or not , avoid 32 highfeild road at all costs 😂🤦‍♂️🤦‍♂️

Absolutely TERRIBLE AWFUL company. Please do not use this company, they have switched names from student haus go get away from all the bad reviews. When we moved in the house had a mice in, and they failed to fix this issue fully throughout the whole tenancy. They take ages to reply if they reply at all and have to constantly message and call them everyday to get anything seen to. The boiler broke and we had no hot water or heating for 3 weeks in December and they just didn’t reply or do anything to help us, and when we asked for compensation as we couldn’t shower or wash dishes or use the heating Josh from mistoria told us to boil the kettle - the house didn’t even have a kettle. The company is an absolute disgrace, they completely ruined our uni experience for the year. PLEASE DO NOT BOOK WITH THIS HORRIBLE COMPANY.

Do not have any dealings with this company. They offered to buy our house, strung us along until all the conveyancing was complete then pulled out with no reason when everyone was ready to exchange. To make matters worse they refused to communicate for several weeks, running down our mortgage offer in the process. This has caused huge misery and expense to us and to the families further up the chain. Clearly this company have absolutely no morals. Would give negative stars in the thousands if I could.

If I could give negative stars, I would. Mistoria has destroyed the structural integrity of my home, with their horrendous workmanship and lack of regard for neighbours. I am in a far worse position now than before Mistoria bought the property neighbouring my home. It was a 2 bed family home. Not anymore, now it's a failed HMO with a semi-destroyed extension and 3 bathrooms, being disguised as a "FAMILY HOME". This company should cease to exist. No amount of name changes will relieve the people you've burdened. If you or anyone you know has had issues with this company, please, do not stay quiet.

We had an excellent experience working with Mistoria Liverpool estate agents from start to finish, specifically Dave Thompson. He was professional, knowledgeable, and genuinely committed to achieving the best outcome for us. Communication was always clear and timely, and he kept us informed at every stage of the process.

Dave's advice on pricing and marketing was spot on, resulting in strong interest and a smooth sale. Dave handled negotiations confidently and ensured everything progressed efficiently.

What really stood out was Dave's dedication and personal approach — nothing ever felt like too much trouble. We would highly recommend Dave, Mistoria Estate Agents to anyone looking to buy or sell a property in the Liverpool area.

Thank you.

Nikki and Colin Evans

The process was smooth and Rachel was so great. She made everything really easy from start to finish. She responded to my questions promptly and was really friendly.

This company are completely unethical and do not care about tenants in their rentals. My daughter and her friend have had a dreadful time at their property rented through Student-Haus/Mistoria Group in Salford. The house is adorable, and on a lovely street, but sadly, the Mistoria Group are very unprofessional, and just out to make money, with complete disregard for tenants' comfort, safety and well-being. Avoid, avoid, avoid.

Sarah and her team have done a brilliant job in managing g my property through two tenant renewals. Highly recommended.

The grifter spiv.

Happy to take your money and spend it on himself going to cricket, rugby, concerts, trips abroad. But when it comes to repairing and managing properties? Forget it, thats just too much effort.

But if they do manage to drag someone around to your rental its someone clearly not qualified or capable to speak English either. Then the work is very poor standard and will guarantee you wont last long either.

Try to get them back to fix? Good luck. Wont happen as they have sent a 'man' to repair and its all fixed. Not.

Staffs are just rude and renters are just a source of incomes for them. How dare we complain.

Student pays Solicitor to Recover £1,750

Google reveals the rest:
"A Salford student paid a solicitor to help retrieve her and her flatmates £1,750 deposit after facing "ridiculous” claims from the landlord."

A Student Haus, part of Mistoria Estate Agents group, spokesperson [laughingly] commented: “Tenants’ wellbeing is always a top priority at Student Haus. We provide high quality services to our tenants and aim to build longstanding relationships with them. To hear that one of our ex-tenants felt differently is naturally disappointing for us."

Or rather, we've been caught out so here are some platitudes.

Well, the truth is now beginning to come thick and fast about these people, all stemming from the chief grifter himself, who enjoys a high life at the expense and misery of others, not bothered at all at how unsafe the properties his companies manage are.

Grifters, the most appropriate description for them. Con-artists, swindlers, scammers who rely on, manipulation, or trickery rather than honest work. Spreading misery across Manchester, Salford, Bolton and Liverpool viewing students as nothing more than gullible income, churning over year after year.

Just so you know who you are dealing with take a look at their website and the rogues gallery.

Google will reveal even more about their behaviour and attitude towards people and how they conduct their business. You can guarantee not every student or tenant has bothered to report them too.

They do not even deserve the 1 star but that is a requirement in order to review. They should not be allowed to operate with such total disregard of safety and other standards.

As the Father and Guarantor of my Student daughter. I
consider Mistoria as a very poor company who have limited understanding of what they are supposed to provide for the tenant and the landlord.
The property had no Carbon Monoxide alarm for the gas boiler in the kitchen - a legal requirement since 2020 & a Max Fine for the Landlord of £5000 for not having one.
It took over two months for one to be provided.
Other Faults wern't dealt with including an electrician who was supposed to PAT test appliances but didnt. A fire door fitted incorrectly with gaps left in the frame ! Trades not turning up for appointments.
All of which were reported but nothing actioned.

Trying to get the deposit back after the rental period was miscalculated and then once corrected has still not been paid back.

This Bunch of grifters are taking advantage of students. If you are considering renting in SALFORD check other agencies and ask around.

I’ve rented a property through Mistoria (Little Lever Branch) for over 5 years, but the past 4/5 months have been beyond frustrating. I first raised multiple serious maintenance issues back in February — it's now June, nearly July, and not a single one has been resolved.

Despite multiple emails and polite follow-ups, I've been ignored repeatedly. Communication has been awful — I’ve had to chase them almost weekly, only to be met with vague promises or complete silence.

The issues I’ve flagged include:

Damp and possible leaks inside the house (which is now causing a noticeable smell and could damage the property long-term),

Cloudy hot water, which seems like a potential health hazard,

Fences blown down months ago, leaving the property unsecured — and still no contact from the contractor.

Back on June 3rd, I was told the landlord was happy to go ahead with repairs. I followed up on June 4th, 9th, 11th, 12th, 18th... and still, nothing has happened.

I’ve been more than patient. These are not cosmetic issues — they are basic living conditions and safety concerns.

If you’re considering renting from Mistoria, think twice. They might be quick to take your rent, but when it comes to fulfilling their responsibilities as a letting agent, they’re nowhere to be found.

This has been one of the most frustrating and disappointing experiences I’ve had as a tenant — and after 5 years with them, I honestly expected better.

Avoid at all costs.

Recently brought a house from this estate agent, branch manager stephan downing one of the best in the field being quick, efficient, elite customer service and more, thank you for your service.

Stephen was so helpful on our viewing and his knowledge of the property was excellent he gave us great advice on how to offer. You could tell he loved the job. Would highly recommend Stephen and the team at Mistoria estate agents. Thank you

So far so good. Stephen Downing has been so proactive with this listing with a viewing already being made within 4 days of advertising. Great energy and effort. Thank you.

Sale was handled well by Stephen. Very open and honest. He went above and beyond for the seller and myself the purchaser. All problems which where down to third parties where chased up by him well and he was very helpful in arranging our move. Would recommend to anyone.

Dealing with Mistoria for awhile now and they made the entire process of letting my property seamless. Their staff provided excellent advice on market rent/availability in my area, and what needed to be done to property to attract high-quality tenants and they updated me regularly throughout the search for suitable tenants. Within a very short time, they found me tenants who seem to be perfect for my property.

Sarah has been so helpful. We are both young and don’t have much experience with moving and she was super efficient and clear with answering our questions. This has made the moving as easy as you could probably hope for.