Mistertango Arvostelua 

219
•
TrustScore 3.5/5 tähteä

3,3

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I'm a bit surprised with reviews as I saw them only after opening an account. But first contact with sale team was good with fast replies. Maybe a little bit slower with all documents verifications... Näytä lisää

Yritys on vastannut

Saanut 2/5 tähteä

Hello, Mistertango seemed to be a great experience, but some time ago, they decided to close our company's account and asked for a bank address to which they can send the rest of funds. I have given... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Really great Bank, best support ever! Highly recommend mistertango to everyone. No risk at all to lose your money! 100% save! Do not waste time for searching for any alternative Mistertango is the bes... Näytä lisää

Saanut 1/5 tähteä

Leider nicht wirklich seriös, dieses Unternehmen wirbt mit Öffnungen eines Business Accounts innerhalb von 24 Stunden. Nach über 1 Monat kam eine E-Mail das ich eine negative Bilanz auf meinem Konto... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Maksupalvelu

Yrityksen kirjoittama

Mistertango is a European fintech company providing payment accounts and payment services for individuals and businesses since 2014. Our customers get a dedicated IBAN to send and receive EUR payments, manage their funds, and access their account online through the Mistertango platform. We support SEPA payments across Europe as well as international SWIFT transfers, helping both private and business customers manage their everyday payment needs in one place. For businesses, Mistertango provides a convenient way to manage company funds, receive payments from customers and partners, and make local and international transfers. For individuals, our payment accounts offer a simple way to send, receive, and manage money online. Our focus is on making payments straightforward, secure, and accessible while providing personal support whenever our customers need assistance. Mistertango is a European Electronic Money Institution licensed and supervised by the Bank of Lithuania (Licence No. 11).


Yhteystiedot

3,3

Keskitasoinen

TrustScore 3.5/5 tähteä

219 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 90 %: iin saamistaan huonoista arvosteluista

Vastaaminen kestää yleensä yli kuukauden

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,3

Kaikki arvostelut

(219)

24 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Good Banking Service

Good Banking Service, the make your life better!

Although I had a problem 4 weeks ago because my money was blocked, but that was all right, you have to check payments on money laundering and terrorism funding, which is for your own protection. The service could be a bit faster otherwise I am very happy even without mastercard a good account, very fast transfers

24. helmikuuta 2019
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Don't post negative review if you don't know the rules.

I already work with Mistertango from 2016 and all payments have been successfully confirmed or rejected in case that the AML policy has not been respecteed. I didn't lose money with this bank!

So, please don't belive in Negative Feedbacks from people who don't know the rules or AML policy.

5 stars!

22. helmikuuta 2019
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Not very trustworthy "bank"

Not very trustworthy "bank", web interface needs constantly refreshed otherwise can not send transactions. Looks like some schoolboys have done it. Customer support responds in 1-2days..

21. helmikuuta 2019
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

These guys will literally steal your…

These guys will literally steal your money and keep it unless you can prove in ways unknown to man that the money was sent to your account.

Be Warned.

20. helmikuuta 2019
Oma-aloitteinen arvostelu
Mistertango-logo

Vastaus yritykseltä Mistertango

Dear Dirk,

Thank you for your feedback!

Please note, that Mistertango reserves the right to ask additional questions or documents in order to ensure the Law of the Republic of Lithuania on the Prevention of Money Laundering and Terrorist Financing.

We ensure you that we do not keep the funds without the legal reason.

If your issue was not solved previously, please do not hesitate to contact us again and your case will be reviewed as soon as possible.

Best regards,
Mistertango support team

Saanut 5/5 tähteä

MisterTango

За 9 месяцев работы ни одной претензии. Жаль, что не работают в долларе, но это и понятно - почему )))

20. helmikuuta 2019
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

They write this site all days but they…

They write this site all days but they don't reply to ticket since 2 weeks. their purpose is to deceive more people. I'm writing about they youtube, websites, crypto forums... and the other social accounts...

14. helmikuuta 2019
Oma-aloitteinen arvostelu
Mistertango-logo

Vastaus yritykseltä Mistertango

Dear Berna,

Thank you for your feedback!

Please note that we are eager to cooperate with you and resolve this issue.

For this, we kindly ask you to contact us support@mistertango.com and provide us a detailed explanation of the issue. As we have mentioned before, we really appreciate your cooperation and really want to resolve this issue as soon as possible.

Best regards,
Mistertango support team

Saanut 3/5 tähteä

rating

It takes a very long time for an account to be approved. Very many Documents be asked, which also costs a lot of money. For a long time you have to wait for an answer.

Which is very good: very good identification, fast and professional. Modern web page.

10. helmikuuta 2019
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Problems incoming payment

Update: 05/02/2019
After stalking all possible people from the support, it, aml trough linkedin

I got my money this morning on my account

-----

I as a client of mistertango i had never problems till a few days ago.

I use the account to receive my salary and to do my outgoing payments like rent, telephone, etc...

I never used it for btc or exchange things!

As a client i respech the right of the bankinstitution to ask supplementary questions and/or documents regarding an income payment this for The KYC / AML procedure.

I was fully cooperative and provided all the documentation requested for my incoming payment that I received form my healthinsurance as salary After I showed them I have nothing to hide they started to ask questions about my outgoing transactions that are older than this incoming payment and this has nothing to do with it, they ask me to provide all documents and purposes of the outgoing transactions that i made to different accounts, what is normal when someone uses the account to pay rent, invoices fir electricity, water, etc it goes to different outgoing accounts. I find this totally abusive and a flagrant invading of my privacy. I do not see the relevance of the outgoing payments and the fact that a legally registered company payed me
. This behavior of asking things with no connection with the problem itself makes me think they are in trouble with liquidity and look for any little thing they might find NOT TO release your money.

Hope the release my incoming payment within short time! So i can pay my bills !!

And also they give you 24hrs to reply but they take longer to get back after sending the requested

1. helmikuuta 2019
Oma-aloitteinen arvostelu
Mistertango-logo

Vastaus yritykseltä Mistertango

Hello Dear David,

thank you for your feedback!

We are truly sorry to hear about your experience! If you haven't received a response from us, please contact us again using an email that you have used for registration here: https://support.mistertango.com/support/ask-for-help . We always try to respond to all the clients as soon as possible. However, your email may have lost, for this reason, we kindly ask you to submit a new ticket regarding this issue.


Best regards,
Mistertango support team

Saanut 1/5 tähteä

Unauthorised "Upgrade" to paid plan

I have opened a free account without fees. After some months MisterTango has made "Upgrade" to paid plan (4,99 euro per month) without my authorization.

The company is not allowed to change plan without explicit and preliminary authorization of the customer.

31. tammikuuta 2019
Oma-aloitteinen arvostelu
Mistertango-logo

Vastaus yritykseltä Mistertango

Hello, Dear Vitali,

thank you for your feedback!

We have sent information to all the clients regarding plan changes and new price list. Please contact us support@mistertango.com with an email that you have used for registration and we will provide you with more information. We will check your status and then we will be able to inform you about the possibilities of the downgrade.

Best regards,
Mistertango support team

Saanut 2/5 tähteä

Who writes 5-star reviews?

Please notice that 5-star reviews come from people with only 1 review, so I would not believe them. Those reviews do not look real.

We integrated with Mistertango API. This API does not handle error events (or it is not documented), and to change the payment method user needs to reload the page. This API is not secure - the user can replace destination of payment and pay from your page to another recipient.

Just as if it was not enough, the documentation lacks half of possible events and variables, so you have to read the source code.

So, after 3 weeks of research we integrated with Mistertango API, tested credit card payments in test mode... Then we paid for a Business+ account... And then we learn that Mistertango does not accept credit card payments! So we just gave Mistertango about $300 as a present.

Mistertango landing page says "Start accepting payments on your eshop. Accept credit and debit cards for up to 2 times smaller prices, starting with 1.5% fee per transaction. No hidden fees."
It is false information directly on the main webpage. That's the bank we deal with.

Not a 1-star review because they did not block our funds yet :) But this might change, judging by other reviews.

25. tammikuuta 2019
Oma-aloitteinen arvostelu
Mistertango-logo

Vastaus yritykseltä Mistertango

Hello Dear Dmitriy,

Thank you for your feedback!

We do apologize for the misleading information in the social media. We regret to inform you that temporarily we do not have a possibility to provide the cards as a service. That means the payment collections service is available only by bank transfers at the moment. However, you can use Mistertango account for SEPA/SWIFT payments and also use payments collection service by Bank transfers. Finally, we really appreciate any feedback from our clients because it helps us to improve our services.

Best regards,
Mistertango support team

Saanut 1/5 tähteä

I put in a ticket to have my account…

I put in a ticket to have my account closed and I sent them the PDF document with my signature and now I can't even log in to the support desk yet the account still remains open. What an incompetent company they are. They can't even get the basics right

18. tammikuuta 2019
Oma-aloitteinen arvostelu
Mistertango-logo

Vastaus yritykseltä Mistertango

Hello Dear Mark,

thank you for your feedback!

We are sorry to hear about your experience! Please contact us regarding this problem. We will check the status of your account and inform you about the further steps in order to solve this issue. Please find the link to create a ticket down below:

https://support.mistertango.com/support/ask-for-help

We do apologize for any inconvenience we may have caused and we are kindly waiting for your letter!

Best regards,
Mistertango support team

Saanut 1/5 tähteä

Warning - FRAUD BANK - you will never get the Mastercard or your Payments

If you get payments over 1500 Euro...they keep it..Mistertango telephone number is not valid anymore...they can't provide you a Mastercard. So everybody should go to Police against the Ceo Kęstutis Šimėnas.

We still didn't get our money. We just informed the Police and the Financial and Capial Market Commission in Latvia

And you always get the same answer :
******************************************************************

Antwort von MisterTango
Vor 20 Stunden
Hello,

Thank you for your feedback.

We do apologize to hear about your experience. We always try to ensure quick and high-quality support for our clients.

If we have not resolved your query, please do not hesitate to contact us again regarding this issue.

Best regards,
Mistertango support team

****************************************************************

Dear Mistertango Team:

1. there is no answer from your support
2. Your telephonenumber 1 is switched off
3. Your telephonenumber 2 is answering : please send an E-Mail
4. You still offer the Mastercard - but you dont have an contract
5. We already called the police in Litvia
6. Where is Mr. Kęstutis Šimėnas
7. We provide the Case to Financial and Capial Market Commission
8. Why you are not serious ?

So answer this questions below

16. tammikuuta 2019
Oma-aloitteinen arvostelu
Mistertango-logo

Vastaus yritykseltä Mistertango

Hello,

Thank you for your feedback.

Please note that we do support our clients via emails only.

We are sorry to inform you that currently, we do not have the possibility to provide the cards due to a change process of card providers.

We’re working hard on a solution that’s good for our clients, but unfortunately, it will still take some time. Just as soon as we’re able to accept new orders for cards, we will let know you all the details.

Meanwhile, though, the funds in your account remain safe and sound, and you can continue using Mistertango services as you have until now.

Please note, that Mistertango reserves the right to ask additional questions or documents in order to ensure the Law of the Republic of Lithuania on the Prevention of Money Laundering and Terrorist Financing. It is always better to cooperate with us and provide the required information in order to proceed with the payments.

Again, we sincerely apologize for any inconvenience and thank you for your understanding!

Best regards,
Mistertango support team

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