Mistertango Arvostelua 

219
•
TrustScore 3.5/5 tähteä

3,3

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I'm a bit surprised with reviews as I saw them only after opening an account. But first contact with sale team was good with fast replies. Maybe a little bit slower with all documents verifications... Näytä lisää

Yritys on vastannut

Saanut 2/5 tähteä

Hello, Mistertango seemed to be a great experience, but some time ago, they decided to close our company's account and asked for a bank address to which they can send the rest of funds. I have given... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Really great Bank, best support ever! Highly recommend mistertango to everyone. No risk at all to lose your money! 100% save! Do not waste time for searching for any alternative Mistertango is the bes... Näytä lisää

Saanut 1/5 tähteä

Leider nicht wirklich seriös, dieses Unternehmen wirbt mit Öffnungen eines Business Accounts innerhalb von 24 Stunden. Nach über 1 Monat kam eine E-Mail das ich eine negative Bilanz auf meinem Konto... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Maksupalvelu

Yrityksen kirjoittama

Mistertango is a European fintech company providing payment accounts and payment services for individuals and businesses since 2014. Our customers get a dedicated IBAN to send and receive EUR payments, manage their funds, and access their account online through the Mistertango platform. We support SEPA payments across Europe as well as international SWIFT transfers, helping both private and business customers manage their everyday payment needs in one place. For businesses, Mistertango provides a convenient way to manage company funds, receive payments from customers and partners, and make local and international transfers. For individuals, our payment accounts offer a simple way to send, receive, and manage money online. Our focus is on making payments straightforward, secure, and accessible while providing personal support whenever our customers need assistance. Mistertango is a European Electronic Money Institution licensed and supervised by the Bank of Lithuania (Licence No. 11).


Yhteystiedot

3,3

Keskitasoinen

TrustScore 3.5/5 tähteä

219 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 90 %: iin saamistaan huonoista arvosteluista

Vastaaminen kestää yleensä yli kuukauden

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,3

Kaikki arvostelut

(219)

24 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 3/5 tähteä

Mastercard can no more be used since…

Mastercard can no more be used since nov. 1st 2018. The announced to send a new credit card in december, but nothing happened. So what's up ? When will the customers get theri new credit cards. Without a card, the account is more or less senseless.

14. tammikuuta 2019
Oma-aloitteinen arvostelu
Mistertango-logo

Vastaus yritykseltä Mistertango

Hello,

Thank you for your feedback.

We have informed you about the situation regarding the delivery of the cards by separate email.

Please note that we have canceled all pre-orders for cards due to a change process of card providers.

We’re working hard on a solution that’s good for our clients, but unfortunately, it will still take some time. Just as soon as we’re able to accept new orders for cards, we will let know you all the details.

Meanwhile, though, the funds in your account remain safe and sound, and you can continue using Mistertango services as you have until now.

Again, we sincerely apologize for any inconvenience and thank you for your understanding!

Best regards,
Mistertango support team

Saanut 1/5 tähteä

They are a scamming all their…

They are a scamming all their customers. They block payments and your bank account asking documents randomly which are impossible to provide. Then they will close your bank account with them, but they don't give your funds back and keep them for themselfes.
Stay away from this scam bank
They have blocked a 500€ bank transfer from my paypal account and they don't want give my money back.
I'm going to open a legal dispute!

2. tammikuuta 2019
Oma-aloitteinen arvostelu
Mistertango-logo

Vastaus yritykseltä Mistertango

Hello,

Thank you for your feedback.

Please note, that Mistertango reserves the right to ask additional questions or documents in order to ensure the Law of the Republic of Lithuania on the Prevention of Money Laundering and Terrorist Financing.

Also, please be informed, that Mistertango is an electronic money institution supervised by Bank of Lithuania, activity license No.11. Moreover, Mistertango activity is based on European, international and national law.

Please be informed that the payments are executed once we get the requested information. It means that we do not keep our client's funds without reason.

Best regards,
Mistertango support team

Saanut 5/5 tähteä

Best free bank account

Extremely nice App. I was able to create an account in a few minutes. User-friendly interface. I am so lucky that I found Mistertango. Also, they don't ask to add some money to open an account like others.

28. joulukuuta 2018
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Easy to use and useful app

Easy to use and friendly app. I don't have any problems making payments or sending money to my family abroad. With personal EU IBAN I can get paid by my EU partners without a hassle. Crypto transfers with premium package are awesome.

27. joulukuuta 2018
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

A fishing site ... ? 🤔

I've just tried to make in account in Mr. Tango for a EU IBAN. I fulfilled my email and a password. Then the site began to want to recognise four symbols. I recognized them several times, but it created new and new symbols for recognizing. Is mister tango.com a fishing site? I think it is ...😨

7. joulukuuta 2018
Oma-aloitteinen arvostelu
Mistertango-logo

Vastaus yritykseltä Mistertango

Hello, Vasil,

Thank you for your feedback.

We are happy, that you have decided to open an account at Mistertango!

We kindly ask you to contact us at support@mistertango.com so that we would be able to check this issue and help you to verify your account.

Please contact us from the e-mail address you are trying to register in the system.

Best regards,
Mistertango support team

Saanut 1/5 tähteä

Afraid of a scam myself....

I respect the right of the institution to ask supplementary questions and/or documents regarding an income payment. I was fully cooperative and provided all the documentation requested for a €2000 payment I received form a company for my services (as a freelancer software developer). After I showed them I have nothing to hide they started to ask questions regarding source of BTC (BTC transactions are older than this €2000 payment and have NOTHING to do with it). Since I am mining BTC using a public pool and also use other crypto exchanges, they ask me to provide them an extract for the past 3 months from the 3 exchanges I mentioned I work with. I find this totally abusive and a flagrant invading of my privacy. I do not see the relevance of my crypto trading activity with third parties and the fact that a legally registered company payed me €2000 based on a legally registered contract and invoice. All this happened when I asked to withdraw the money to MY PERSONAL account within another financial institution simply because I need a Card for using my money, to pay for goods and services. Since Mistertango do not offer the card anymore, I can't keep the money with them. This behavior of asking things with no connection with the problem itself makes me think they are in trouble with liquidity and look for any little thing they might find NOT TO release your money. They have no right to be so aggressive in invading my privacy and asking to provide them my financial stats with third parties for a thing that has nothing to do with it. I remember you I asked to withdraw the €2000 to MY OWN PERSONAL account within another financial institution.

6. joulukuuta 2018
Oma-aloitteinen arvostelu
Mistertango-logo

Vastaus yritykseltä Mistertango

Hello, Razvan,

Thank you for your feedback.

Please note, that Mistertango reserves the right to ask additional questions or documents in order to ensure the Law of the Republic of Lithuania on the Prevention of Money Laundering and Terrorist Financing.

Also, please be informed, that Mistertango is an electronic money institution supervised by Bank of Lithuania, activity license No.11. Moreover, Mistertango activity is based on European, international and national law.

Talking about the payment cards, we have informed our clients about the changes. All the funds are safe and can be used for the bank transfers as usual.

Finally, there is no reason not to trust this payment system.

Best regards,
Mistertango support team

Saanut 1/5 tähteä

I AM AFRAID WITH THIS PEOPLE!

I AM AFRAID WITH THIS PEOPLE!

How is possible an "EU" bank is doing this? I am reading trust pilot reviews and is incredible! I have exactly the same problem of many people from here. This bank have the poorest customer service in the world. The debit card is not working any more. They have 2 fines with the Lithuanian central bank because of issues with customers and terrorism finance.

I receive money from my friends into the mistertango account, also made some transfer into it in order to have money to make online purchases and use the ATM any part of the world. Finally this was impossible because, debit card is terminated, and now Mistertango block the account without reason.

In my opinion many people take out their funds from this bank because the contract termination with mastercard, so they leave without funds and they are trying to win some time...

Please do not trust in this company, I think they have many illegal situations, there are better banks out there than this bull****

Regards

4. joulukuuta 2018
Oma-aloitteinen arvostelu
Mistertango-logo

Vastaus yritykseltä Mistertango

Hello, Vicente,

Thank you for your feedback.

We do everything to meet the Lithuanian bank requirements and a lot of changes are already done.

The information about the cards, we have sent by email on the 25th of October. Also, additional details will be provided soon. Despite the fact that cards were disabled, our clients were able to use other Mistertango services as usual. If you face some problems using your account, you could always contact us. Our support team is growing because we want to make sure that our clients get the answer to their question as soon as possible.

Best regards,
Mistertango support team.

Saanut 1/5 tähteä

Horrible "LITUANIAN MAFIA BANK"

Horrible "LITUANIAN MAFIA BANK"

Made a top up from my bank account in FRANCE to mistertango, use the account for travel (due to the good exchange rate and fees of the debit card). Then suddenly from one week to another MASTERCARD cancel the contract with MISERTANGO as their are a suspicious company, THEY DO NOT HAVE ANYMORE DEBIT CARD. I was scared because of this notice, so I take out my funds out from the account bank to my bank in FRANCE. THEY BLOCK THE FUNDS AND THE ACCOUNT BECAUSE "MONEY LAUNDERING" they have the "RIGHT" of blocking your funds without reason at all. No information from the support team, they are playing with my money. I have 4300€ blocked in this MAFIA BANK. DO NOT USE THIS CORRUPT COMPANY.

3. joulukuuta 2018
Oma-aloitteinen arvostelu
Mistertango-logo

Vastaus yritykseltä Mistertango

Hello, Roberto,

Thank you for your feedback. We always try to ensure the best service for our clients!

Regarding the cards, we sent an informational email about a card provider‘s changes on the 25th of October. Information about new cards will be sent soon. Despite the fact that cards were disabled, our clients were able to use other Mistertango services as usual.

We never stop the transactions without any reason. In order to resolve your case like yours, please cooperate with us and provide all the necessary information.
Please note: Mistertango reserves the right to ask additional questions or documents in order to ensure the Law of the Republic of Lithuania on the Prevention of Money Laundering and Terrorist Financing.

Best Regards,
Mistertango support team

Saanut 1/5 tähteä

I contacted bank about eBay fraud case

I contacted bank about eBay fraud case. They promised to solve the case and help me. I asked several times for answer, but I still haven't heard anything. So bad service in this case. I lost my money for their customer who walks away without any trouble.

3. joulukuuta 2018
Oma-aloitteinen arvostelu
Mistertango-logo

Vastaus yritykseltä Mistertango

Hello,

We are sad to hear about your experience.
We ensure once we get the information about fraudulent actions, we begin an internal investigation. Unfortunately, we have not the right to make a refund from our clients' accounts without his permission. That‘s why we always advice you to report the police about the fraudulent accident. Also, you could contact eBay and inform them about the situation.

Best regards,
Mistertango support team!

Saanut 1/5 tähteä

Mistertango scam. Must read. Mistertango block account. Mistertango take money.

Hello

The tragic service that this company can not and can not be. We tried to collect e-shop payments through Mistertang. We opened the company account, everything was in order, but after a few weeks we blocked us due to lack of documents. E-mail only letters that are answered every 5 days. We do not have to log into your account for a month, although all reg. documents sent

2. joulukuuta 2018
Oma-aloitteinen arvostelu
Mistertango-logo

Vastaus yritykseltä Mistertango

Hello,

Thank you for your feedback!

We are always trying to ensure a fast and high-quality service. We truly sorry to hear about your experience.
Regarding your question, please note that we have the right to ask the additional documents or information about your company. If you have not received the answer, please contact us again, so that we would be able to review your case.

Best regards,
Mistertango support team
Best Regards,

Saanut 5/5 tähteä

Really good for corporate

Really good for corporate.

Fast deposit and withdraw even if now they request more info for withdraw. But if you have all clear and documents for all they work fine

26. marraskuuta 2018
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Bad bad bad

Bad bad bad. I send a wire out to a company. This was an investment in a real estate construction company. They asked me for documentation. Excuse me but the last time I checked that was my own money and I can send to whomever I chose to. If they have issues with the destination they can do their due dilligence on them. I am not about to give them private contract that are NDA between me and the company. I said so.
Then I issued a request to withdraw to my own bank. They rejected it.
Then they notified me they closed my account.
Then....believe it or not.....they ask me to give them my bank account so they can send the funds (which I had already requested)....
The bottom line is the most messed up payment processor I have worked with. I would understand to ask for documents for INCOMING wires but documents for OUTGOING is absurd. Not to mention it's a well established european company that I sent to. So bottom line - no problem on deposits but once you try to send funds out - that's when the problems start.
NOT RECOMMENDED. STAY AWAY.

24. marraskuuta 2018
Oma-aloitteinen arvostelu
Mistertango-logo

Vastaus yritykseltä Mistertango

Hello,

Thank you for your feedback!

If the client does not provide the required information about the transaction or his activity, Mistertango has the right to initiate an internal investigation. During this process, the account could be suspended for a while. After the investigation, our compliance department specialists provide their decision, which can be to cooperate or to close the account. If the decision is to close the account, we ask for the personal account of the other bank in order to transfer the remain balance.
Please note: Mistertango reserves the right to ask additional questions or documents in order to ensure the Law of the Republic of Lithuania on the Prevention of Money Laundering and Terrorist Financing.


Best regards,
Mistertango support team

Saanut 4/5 tähteä

Great for business

Great for business! Very cheap to make international transfers. Before we paid € 30 euro for a transfer with our Cyprus bank, now € 10 for a full month with many transfers. Customer service somewhat slow to respond, but in the end you get an answer.

17. marraskuuta 2018
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

This company is a Scam

This company is a Scam, when you place money into your bank account all is okay. Then when you want to take it out for making a purchase or because you lost confidence with the bank, they stop the transaction and retain your own money and funds, without any explication, impossible to contact a custom service. Just email and they answer once a week. Still having my funds retain in this bank and I am not talking about crypto. My own Euros of my wage. This is insane.

26. lokakuuta 2018
Oma-aloitteinen arvostelu
Mistertango-logo

Vastaus yritykseltä Mistertango

Hello,

Thank you for your feedback!

In your case, the transactions might be stopped because the leading documents were not provided or the provided information did not meet our requirements.

Mistertango reserves the right to ask additional questions or documents in order to ensure the Law of the Republic of Lithuania on the Prevention of Money Laundering and Terrorist Financing.

N.B. you always have a possibility to explain your transactions and send to us all leading documentation prior to the transaction is initiated.
We hereby confirm that we guarantee that the customer data provided will be kept confidential and banking secrecy observed according to the applicable normative acts.

Best regards,
Mistertango support team

Saanut 1/5 tähteä

simply scam

simply scam. seems some Russian mafia has decided to get on the internet banking business. seriously not recommended

31. elokuuta 2018
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

I like the Service Mistertango offers

I like the Service Mistertango offers, but the support is intolerable. They just closing tickets with missing wire transfers without any response. it seems that they are not interested in helping their customers, even at higher amounts.

3. elokuuta 2018
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Terrible customer service

Terrible customer service. Trying to set up a business account; they tell me what they need, so I get the notary/apostille paid for and done, then they come back and want more information in the form of an apostille as well as other information they didn't originally ask for. There must be better options out there than dealing with a company that moves goalposts.

30. heinäkuuta 2018
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

great

great company, wire transfers very fast, app work fine, never had a problem and every time i request assistance to resolve any issue, all works fine.

5. heinäkuuta 2018
Oma-aloitteinen arvostelu

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